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ICT Sector in the Philippines

Emma V. Teodoro

President, CAI-STA, Philippines, Inc.

Trustee, Philippine Exporters Confederation

Council member, Export Development Council

Chairperson, Networking Committee of Trade Policies and ProceduresSimplification

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Outline

Background

Challenges and Opportunities

Government Policies Private Sector Role

Areas of Cooperation

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Background

ICT fastest growing sector of the Philippineeconomy IT-BPO

Contact center operation

Back office processing/shared services

Software development

Architectural and engineering services

Animation services

Transcription services Games development

Communications

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Background

Internet usage to reach 21.5 million in2008 according to IDC forecast

Every corner has an internet cafmainuse is gaming or entertainment, surfingand emailing

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Challenges and Opportunities

Volatile currency exchange rate

Increasing salary

Manpower development Management of growth

Infrastructure development

Development of other cities outside Manila

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Government Policies

Office of the President Computerization and networking of government agencies

top priority

Commission on Information and CommunicationsTechnologynation-wide ICT coverage E-Commerce Act

Department of Trade and Industry, PEZA and Board ofInvestments Promote investments and facilitate business

Intellectual Property Rights

Data privacy guidelines

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Government Policies

Manpower development Mobilization of Technical Education and

Skills Development Authority (TESDA) to

train 70,000 near hiresgovernment givesPhp 350 million training grant

Department of Education curriculum andteacher development geared towards

knowledge industry Commission on Higher Education

curriculum that raises standards

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Government Policies

National Telecommunications Commission (NTC) Republic Act No. 7925to promote and govern the

development of Philippine telecommunications and delivery ofpublic telecommunications services

Republic Act No. 6849to provide for the installation,operation and maintenance of public telephones in each andevery municipality

Executive Order No. 59compulsory interconnection ofauthorized public telecommunications carrier

Executive Order No. 109improve provision of local

exchange carrier service Executive Order No. 467policy on operation and use of

international satellite communications service.

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For more Information

IDC Reports

The Philippines TelecommunicationsReport 2008 by Business Monitor

Regulation of theTelecommunications/ICT SectorThePhilippine Experience 19002007

BPA/P report

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Private Sector Role

BPA/PBusiness Processing Association of the Philippines(BPA/P) Contact Center of the Philippines (CCAP) Animation Council of the Philippines (ACPI) Medical transcription Industry Association of the Philippines (MTIAPI) Philippines Software Industry Association (PSIA) Game Developers Association of the Philippines (GDAP)

Philippine Electronics and Telecommunications Foundation(PETEF)

Information Technology Association of the Philippines (ITAP) Legislative advocacy

Data privacy bill Labor laws

Training Investments

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Areas of Cooperation

Standardization

Joint manpower development program

Advocacy for easier movement of peopleto be able to share expertise and skills

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StandardizationClassification ofActivities: Animation

Process of giving the illusion of movement tocinematographic drawings, models, orinanimate objects thru 2D, 3D, etc. Includes2D animation from layouts to final compositing,digital ink and paint service, 3D animationusing the latest software like Maya, XSI,3DStudio Max, etc., Pre-production servicefrom storyboarding, character & production

design, key backgrounds and layouts, 3D and2D animation for games, flash animation foranimated series (broadcast quality).

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StandardizationClassification ofActivities: BPO/Shared Services

Backroom operations and shared

financial and accounting services:

The recording of commercial

transactions for businesses or others;preparation of financial accounts;

examination of financial accounts and

the certification of their accuracy;

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StandardizationClassification ofActivities: BPO/Shared Services

Outsourcing for market research and

public opinion polling: Investigation on

market potential, acceptance, and familiarity

of products and buying habits of consumersfor the purpose of sales promotion and

development of new product, including

statistical analyses of the results;

investigation on collective opinions of thepublic about political, economic and social

issues and statistical analysis thereof;

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StandardizationClassification ofActivities: BPO/Shared Services

Outsourcing for business & management

consultancy activities: The provision of

advice, guidance or operational assistance

to businesses (and the public service);arbitration and conciliation between

management and labor; activities of

management holding companies;

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StandardizationClassification ofActivities: BPO/Shared Services

Processing of data employing either the

customers or a propriety program: complete

processing of data supplied by the customer,

data entry services, scanning of documents;management and operation on a continuing

basis of data-processing facilities belonging

to others; time share computer services;

web hosting;

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StandardizationClassification ofActivities: BPO/Shared Services

Data base activities and online distribution ofelectronic content: Online distribution of content, butnot to units where online publishing is done inadditional forms of publishing; assembly of

compilations of data from one or more sources;provision of on-line access to proprietary databases;on-line data base publishing; on-line directory andmailing list publishing; other on-line publishing,including e-book; web search portals; internet search

sites, internet gamesites, internet entertainment sites,and electronic learning; and

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StandardizationClassification ofActivities: BPO/Shared Services

Hardware Consultancy: Consultancy

on type and configuration of hardware

with or without associated software

application.

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StandardizationClassification ofActivities: Contact Center

Answering and transmitting call from clients byusing human operators, automatic distribution,computer telephone integration, interactivevoice response systems or similar methods toreceive orders, provide information, deal withcustomer requests for assistance or addresscustomer complaints, debt collection,collective handling of letters, faxes, e-mails,

postal mail catalogues, web-site inquiries andchats and the collection of info from customersduring in-store purchasing.

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Standardization: Outsourcing forArchitectural & Engineering Services

Consulting, civil engineering design,

architectural drawings, engineering

drafting, printed circuit design, wireless

devices, display technology, electroniccomponents, printers, CAD/CAM,

geographic information system, digital

mapping.

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StandardizationClassification ofActivities: Software Development

Analysis and design, prototyping,

programming and testing, customization,

reengineering and conversion,

installation and maintenance, educationand training of systems software,

middleware and application software,

software development management;

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StandardizationClassification ofActivities: Software Publishing

Production, supply and documentation of

ready-made (non-customized) software:

operating systems; business and other

applications; computer games for allplatforms; and

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StandardizationClassification ofActivities: Software Consultancy

Development, production, supply and

documentation of made-to-order

software based on orders from specific

users; web page design; softwaremaintenance.

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StandardizationClassification ofActivities: Others

Other IT enabled services not elsewhere

classified.

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Manpower Development Program

Joint development of courses

Publication of courses

Investment in training institutions

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Advocacy

Easier movement of people - visa

Sharing of expertstechnical andmanagement

Manpower sharingskills and language