1

2

TABLE OF CONTENTS

Failing to plan is planning to fail ··············································· 3

What is a hazard··································································· 4

Turn around don’t drown························································· 5

How do I develop an effective family plan? ································· 6

What’s an emergency kit and what’s in it? ·································· 7

I own a business, how can I prepare for a disaster? ····················· 9

In a disaster, who can I call for information? ····························· 10

When to evacuate? ····························································· 11

Where do I go for sheltering? ················································ 12

I own pets, can I take them to a shelter?·································· 14

I have medical needs, where do I go for sheltering?··················· 15

How do I keep my family safe after a disaster? ························· 16

How am I notified when severe weather is approaching? ············ 17

What about city residents?···················································· 18

Where can I go for more information ······································· 19

Important numbers I should know··········································· 20

OSCEOLA COUNTY OFFICE OF EMERGENCY MANAGEMENT 2586 Partin Settlement Road Kissimmee, FL 34744 407-742-9000

alertosceola.org

EMERGENCY PREPAREDNESS QUICK TIPS

https://www.osceola.org/agencies-departments/emergency-management/alert-osceola/http:alertosceola.org

- -

3

“FAILING TO PLAN IS PLANNING TO FAIL”

~ALAN LAKEIN

Osceola County provides many services to the citizens on a daily basis. Some of the services overlap into municipal jurisdictions. While the municipalities within the county provide many services to their citizens, they also coordinate with Osceola County for services such as social services, health, sheltering of evacuees, and Emergency Management.

The County recognizes that Emergency Management is every employee’s responsibility as well as the public’s responsibility. Osceola County Emergency Management must maintain the highest standards in preparedness and planning efforts.

During threatening conditions, Emergency Management acts proactively according to the threat by elevating the response or activation level of the Emergency Operations Center.

There are three activation or operational levels:

Level 3 is the lowest level

Level 2 is a moderate level

Level 1 is the highest level

You can discover more information in the

Comprehensive Emergency Management Plan

(CEMP).

Or use link below

twitter.com/osceolaeoc

facebook.com/OsceolaEOC surveymonkey.com/r/SurveyOEM

Consult with the Osceola County Office of Emergency

Management for questions regarding disasters at

407 742 9000.

https://twitter.com/osceolaeochttps://www.facebook.com/OsceolaEOChttp://www.surveymonkey.com/r/SurveyOEMhttps://www.surveymonkey.com/r/SurveyOEM

4

WHAT IS A HAZARD? When you think of hazards in Osceola County, hurricanes probably comes to mind. While hurricane season runs from June 1 through November 30, there are a number of other hazards that impact our community year round.

Hurricanes Florida is located near the tropics and westerly winds that blow off the African coast, vulnerable to hurricanes and tropical storms. Hurricanes and tropical storms form over ocean waters, bringing strong destructive winds and lots of rain to land.

Wildfires often begin unnoticed and can spread quickly, igniting brush, trees and homes. Wildfires occur during prolonged drought with dry vegetation.

Tornadoes are violent and destructive to whatever is in their path. They vary in size and can reach up to 300 mph in wind speed. Osceola County has a flat terrain, which is conducive for tornado activity. In the event of a tornado watch or warning, seek shelter in an interior room, with-out windows, on the lowest floor of a safe building until the watch/warning is over.

Sinkholes are depressions or holes in the ground created by the collapse of the surface from water erosion. They can form gradually over time or suddenly. Sinkholes vary in size and have been recorded up to 350 ft in diameter. A sinkhole will swallow anything within it’s diameter, including entire buildings, vehicles and people.

Flooding is quite prevalent in Osceola County. Typically after a storm event, flooding causes damage to property and can become a health hazard.

Electrical Grid Failure Extreme Heat Geomagnetic Storm Severe Drought Water Shortage Extreme Cold Earthquakes Infrastructure Failure Pandemic Terrorism Public Transportation Accident Nuclear Power Plant Accident HazMat Release Agricultural/Livestock Disease Space Debris

Additional hazardous that can impact our community:

5

TURN AROUND

DON’T DROWN

FLOODING

Do you know your flood hazard? Maybe you live in an area where water rises frequently in heavy rain. Has your home or one close to you ever flooded?

These may be clear signs that you have a potential to flood. If you have any of these indicators, you should consider the following:

Talk to your insurance agent about flood insurance

To find out if you live in an area with a high flood potential, go to http://www.osceola.org/ GO/FLOODMAP

Keep important documents and equipment well above a potential flood threatened area

Ensure that your home meets current

building standards

Turn off power at the circuit breaker panel or fuse box before you evacuate from rising water

When an evacuation order is issued, follow the instructions of your local officials

Emergency Management in partnership with the National Weather Service, will issue a flood alert notification. For more information please visit http://flood.osceola.org

Know your evacuation route to safety

Keep natural and storm waterway passages clear of debris so that water can drain from your property effectively

FLOOD - WATCH AND WARNING

FLOOD WATCH: Flooding possible in your area.

FLOOD WARNING: Flooding is occurring or will occur very soon.

FLASH FLOOD WATCH: Heavy rains are occurring or expected and are likely to cause flash flooding in specific areas.

FLASH FLOOD WARNING: Flash flooding is occurring or imminent in designated areas.

SANDBAGS

Sandbags can be an effective way to prevent or reduce floodwater damage. Here are some tips on sandbag use:

Have enough sand and bags to build a barrier long enough, wide enough and high enough to withstand collapse and erosion

Do not try to sandbag your entire structure or property

Sandbags DO NOT guarantee a water-tight seal, but are satisfactory for use in some situations, like at doorways

Use bags about 14” - 18” wide, and 30”-36” deep

Heavy bodied or sandy soil is most desirable for filling sandbags, double bagging is suggested when using coarse sand

Fill sandbags with minimum of two people

Fill between one-third (1/3) to one-half (1/2) of capacity

http://www.osceola.org/agencies-departments/stormwater/flood-map-modernization-program/http://www.osceola.org/agencies-departments/stormwater/flood-map-modernization-program/http://www.osceola.org/agencies-departments/stormwater/fema-floodplain-program/flood-facts/http:http://flood.osceola.orghttp:http://www.osceola.org

6

“HOW DO I DEVELOP AN EFFECTIVE FAMILY PLAN?” Discuss with family members determining what you will do in the event of a disaster:

Agree on a rally point outside your home in case of an emergency, like a fire;

Choose a location outside your neighborhood in case you cannot return home;

Designate a friend or relative outside your community as a central communication checkpoint for

family members to call with information;

Before hurricane season and before evacuating, check to be certain your home and its contents

are secure and are insured properly;

Consider family members who require special

needs;

Have a plan for your pets;

Teach your children how and when to call 911;

Make sure everyone knows how to shut off gas,

water, and electricity at the main switches;

If you turn off the gas, a professional should turn it back on to avoid a possible explosion or gas

leak;

Smoke detectors should be on every level of your home, especially near bedrooms;

All family members should know how to use your fire extinguisher and where it’s located;

Show your family where your emergency supply kits are located;

Discuss the best escape routes from your home and determine two ways of escape from every

room;

Take a first aid and CPR class from your local American Red Cross

Make an effort to discuss your

family plan every six months

and practice your plan.

WHAT’S IN A EMERGENCY KIT AND WHAT’S IN IT?

7

A disaster supply kit should be kept in a place that has easy access in case you have to evacuate quickly. Make sure all family members know where the kit is stored. It is also a good idea to keep a similar kit at work and in your car.

It is best to use an easy to carry container such as a duffel bag or back pack. Some necessary items to pack include, but are not limited to:

NOAA Weather Radio

Flashlight

Face masks

Bandages

Gloves

First aid kit

Non-perishable food and can opener

Extra batteries

Always keep fuel in your car’s tank since gas stations may be closed or pumps may not work due to power outages. Many disasters do not allow time for gathering the most basic necessities.

WATER

Water is key to survival. Your body is 75% water, and it requires at least 4 quarts of water per day. Water helps maintain body temperature and to digest food. In warmer weather it may be necessary to double the amount of water for children, nursing mothers, and those in poor health. Generally, you’ll need three gallons of water per person per day for drinking and personal hygiene. For your evacuation kits, the amount will vary depending upon storage space, the number of people and how much room will be available during transportation. Replace stored water every three months. This is easily accomplished by rotating new water for storage and using the previously stored water.

part bleach.

Use household chlorine bleach

and a medicine dropper to make

disinfectant and make water

For Disinfectant: dilute nine parts water to one

For Drinking: treat water by using 16 drops of regular household liquid bleach per gallon of

water Do not use scented, color safe or bleaches with added cleaners USE CHLORINE BLEACH

8

FOOD

It is necessary to store three days to a week supply of nonperishable food for each person. Foods requiring no refrigeration, preparation or cooking, and that are small and light-weight are best. Label and date each item then store in a cool and dry place. Rotate the food supply every six months.

Examples:

Peanut butter and jelly, nuts, trail mix, and raisins

Ready-to-eat canned meats, fish, fruits, and vegetables

Powdered milk

Crackers, cookies, hard candy, granola, and fruit bars

Instant coffee/tea, juices, and sport drinks

TOOLS AND MISCELLANEOUS ITEMS

Manual can opener

Change of clothing for each person

Blanket for each person

Battery-powered radio and extra batteries

Flashlight and extra batteries

Insect Repellent

First aid kit and prescription medications

Dust mask for each person to filter air for breathing

Moist towlettes or baby wipes

Garbage bags for sanitation

Special needs items for infants, seniors, and the disabled

Matches or a lighter

Flares or whistle to signal for help

Water purifying kit

Compass and camping survival manual

Extra car/house keys and CASH

PERSONAL DOCUMENTS & CONTACT INFORMATION

Keep copies of essential personal documents in a safe place besides your home. Consider using a safety deposit box, friend or family member’s home outside the immediate area. Documents to consider include, but not limited to:

Driver’s license

Birth certificate

Marriage certificate

Social Security cards

Passports

Wills

Deeds

Power of attorney

Immigration papers

Immunization records

Inventory of valuable household items

Insurance papers

Stocks and bonds

Emergency contact list and phone numbers

Local map

9

I OWN A BUSINESS, HOW CAN I PREPARE FOR A

DISASTER? Countless businesses have been affected, both physically and monetarily, due to disasters. Here are some ways to reduce the impact a disaster may have on your business:

Create an Evacuation Plan and post the Evacuation Plan 43% of businesses that

experience a disaster

and have no emergency

plan never reopen.

on each level of your building;

Conduct evacuation drills annually with employees;

Have a building inspection annually;

Have a plan in place to secure your doors and windows;

Back up all data files and store them in a secure location or alternate location;

Provisions to work without electricity, water, sewage and telephone service for up to two weeks;

Have your business appraised every four years;

Keep a current inventory of all office machines and supplies;

Photograph all of your office equipment;

Have copies of your insurance papers in a location away from your building;

Talk with your insurance agent about business interruption insurance, account receivable

insurance, valuable paperwork insurance, and even income destruction insurance;

Keep a record of companies that provide disaster recovery services such as cleanup

75% of businesses without

disaster plans fail within

three years of the disaster.

10

IN A DISASTER, WHO CAN I CALL FOR INFORMATION? The Osceola County Citizen Information Center line is a one-stop-shop number to call just before, during, and after a disaster. The number activates when a need arises, regardless of current or planned Emergency Operations Center activation level to provide disaster related information. Citizens can get information on issues such as:

Open shelters

Curfew

Utilities status

Sandbag locations

Schools, government offices, and court closures

Locations of food and water distribution

Citizen Information Center

407-742-0000

To receive emergency alerts, please register by visiting the following site:

alertosceola.org

https://www.osceola.org/agencies-departments/emergency-management/alert-osceola/

11

WHEN TO EVACUATE Citizens and visitors of Osceola County typically will not need to evacuate. However, if you live in a prefabricated home or area with a likely potential of flooding, alternative sheltering is highly recommended. If you plan to evacuate, consider the following:

Be prepared to wait in traffic;

Fuel your vehicle before leaving;

Make hotel reservations as soon as possible;

Consider staying with a friend or relative;

Maintain awareness on hazardous road conditions;

Do not drive into flooded areas

Become familiar with alternate routes and other

means of transportation out of your area. Choose

several destinations in different directions so you

have options in an emergency .

12

WHERE DO I GO FOR

SHELTERING? Osceola County has three types of emergency shelters:

Evacuation shelters

Pet friendly shelters

Special Needs shelters (medical needs)

While evacuating to an emergency shelter, bring some of your own supplies such as:

Bed linens & blankets

Clothing, toiletries/hygiene items

Personal medications

Emergency shelters will provide basic first aid and functional needs resources, but a person with health or medical needs should consider registering to stay at a Special Needs shelter.

Other resources available at emergency shelters may vary. To ensure your needs can be accommodated, contact Osceola County Office of Emergency Management at 407-742-9000.

What to Expect in a Shelter: When disasters occur, Osceola County provides refuge in temporary emergency shelters mostly located in schools.

Emergency shelters are stocked with basic necessities for survival including food, water and a place to sleep. However, shelters will not provide the same level of convenience as staying with a friend, family member, or private lodging. Oftentimes, shelters are crowded, noisy, boring, short-staffed and provide little privacy.

Public emergency shelters are a

place of last resort. It is best to

stay with family, friends, or at a

hotel, but outside of the impact

area.

13

SHELTER CONSIDERATIONS Shelter considerations can vary depending on the individual. Here are some items to consider packing in your kit:

INFANTS:

Baby food/formula

Breast pump

Bottles

Diapers

Powdered milk

Medications

Baby wipes

Diaper rash ointment

Pacifier(s)

CHILDREN & TEENAGERS

Favorite blanket or pillow

Books & magazines

Crayons, colored pencils, coloring books

Games & toys

Pencils, pen, paper

Contacts/glasses

iPod/iPad & chargers

ADULTS & SENIORS

Prescriptions and dosages

Insulin/blood sugar test kit

Oxygen

Denture needs

Contact/lenses

Hearing aid batteries

Extra wheelchair batteries

A list of medical devices

A list of medical problems/allergies

Copies of insurance and Medicare cards

List of physicians and emergency contacts

Absorbent pads

Catheters

alertosceola.org

https://www.osceola.org/agencies-departments/emergency-management/alert-osceola/

Supplies for your pet should be adequate

to last several days at a minimum.

14

I OWN PETS, CAN I TAKE THEM TO A SHELTER?

Pet friendly shelters open to accommodate pet owners that want to stay with their pets and have no other alternative.

Ideally, it is best for pet owners not to rely on pet friendly shelters and should make plans in advance to take pets with them to a location out of the threatened area. However, if no other option exists, pet friendly shelters will serve as locations where pets and their owner can stay in the same facility.

Osceola County has three approved Pet Friendly Shelter locations:

Harmony High School 3601 Arthur J. Gallagher Blvd Harmony, FL 34771

Liberty High School 4250 Pleasant Hill Blvd Kissimmee, FL 34746

Kissimmee Middle School 2410 Dyer Blvd Kissimmee, FL 34741

For more information call:

Osceola County Animal Services (407) 742-8000

www.osceolacountypets.com

Owners should bring the following

supplies:

Crate to house your pet with enough room to stand up, lie down, and stretch out.

Labeling crates with the pet and owner’s name and phone number is mandatory

Medications (in waterproof bag)

Food (in waterproof bag), water, and bowls

Blankets/toys

Cleaning supplies including paper towels,

spray bottles, trash bags

Leash and harness/ collar with Identification tag (s)

Veterinary records for each pet in an air tight bag

Photograph of your pet

Store items in a plastic tote container

Use air tight bags within tote

http://www.osceolacountypets.com/

15

I HAVE MEDICAL NEEDS, WHERE DO I GO FOR

SHELTERING? Special Needs shelters are for people that require medical care assistance with activities for daily living.

Examples include:

Medical assistance with the administration of medicines

Oxygen and/or electricity dependent

Emphysema, partial paralysis, heart

problems, Parkinson’s disease, dementia or

incontinence

You must apply annually for Special

Needs shelter admission.

TRANSPORTATION

Transportation is available for residents staying at a Special Needs shelter.

THINGS YOU CAN DO BEFORE BEING

PICKED UP:

Pack a bag and be ready to go

Medications for 3 weeks, list of medications, Pharmacy name & number, Doctors' name & number, your walker, wheelchair and other

medical equipment

Bring all equipment if oxygen dependent

Clean clothes for three days

Extra eye glasses, flashlight, and reading material

Blankets and pillows, sheet if desired for cot

Personal hygiene items, towel & wash cloth

House keys and car keys

List of important numbers

Important papers

Non-perishable food and snacks, items if you require a special diet

Medical orders including “Do Not Resuscitate” order, if applicable

Call caretaker and family to inform them of your evacuation plans

HOSPITAL ADMITTANCE

Unstable medical conditions or on-going treatment may require hospital stay during an emergency. This includes late term pregnancy and other unstable conditions. Please consult with your physician, because a Special Needs shelter is not a good option for you.

Download the Osceola County Special Needs Annual Application online at the following website:

SpecialNeedsProgram.Osceola.org

MAIL APPLICATION TO:

Osceola County Special Needs Program ATTENTION: Special Needs Registration 2586 Partin Settlement Rd. Kissimmee, FL 34744 (Office) 407-742-9001 (Fax) 407-742-9022

http://www.osceola.org/agencies-departments/emergency-management/shelters/special-needs-program.stml

16

HOW DO I KEEP MY

FAMILY SAFE

AFTER A DISASTER? Many residents who lose power may turn to emergency generators to ensure a continuous flow of electricity to refrigerators, freezers, lights, fans and other appliances. Residents should exercise extreme caution while using any type of

generator. While generators are a convenience in keeping appli-ances running during a disaster, they can also create hazards for homeowners and electric utility workers.

OPERATING A GENERATOR:

Always operate a generator in accordance with manufacturer’s guideline or instructions. Do not operate more appliances and equipment than the output rating of the generator.

To avoid Carbon Monoxide (CO) poisoning, at least one CO detector should be installed within

your home and never use a generator indoors or in attached garages. Only operate the generator outdoors in a well ventilated, dry area away from air intakes to the home.

To avoid electrocution, plug individual appliances into the generator using heavy duty, outdoor rated cords with a wire gauge adequate for the appliance load.

If connecting into the house wiring is necessary on a temporary basis, homes should have a transfer switch installed by a licensed electrician. A transfer switch allows your house to receive power directly from a portable generator as opposed to through the main circuit breaker. Transfer switches isolate the circuits supplied by the generator and prevent back feeding, inadvertently energizing circuits in both systems.

Back feeding can occur when a generator is connected directly to the electric panel or circuit in a home. Feeding power back into the utility system during an outage will energize the transformer serving the house and could pose a serious threat to line and service and tree crews working to restore power.

Before restoring power to your home ensure all appliances are turned off.

If your home is damaged as a result of

the storm, before rebuilding, learn

about community flood regulations and

building codes.

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=nu0I2UGcKFv-8M&tbnid=6IFqgG8_aeSF2M:&ved=&url=http%3A%2F%2Falert.uconn.edu%2Fabout.php&ei=xGANUpycAYT48gSFgYGIAw&bvm=bv.50768961,d.eWU&psig=AFQjCNEza3yRUNEhLijFlTBYsaCec

-Osceola County Emergency Management Director

17

Weather Radios are as much of a life-saving device as home

smoke detectors. They alert residents to dangerous weather,

especially in the middle of night during tornado season.

HOW AM I NOTIFIED

WHEN SEVERE WEATHER

IS APPROACHING?

NOAA Weather Radio (NWR) is the fastest and most reliable means of receiving life-threatening weather information! NWR is a free service provided by the National Weather Service, 24 hours a day, 7 days a week. Routine programming includes the latest weather conditions, local seven-day forecasts, weather summaries, and details of significant weather expected within the next 1-3 hours.

One of the most important reasons to own a weather radio is the ability to receive up to the second information on severe weather, such as hurricanes, severe thunderstorms, large hail, strong and damaging winds, tornadoes, and flooding. NOAA Weather Radios also broadcast other critical alerts. These include; hazardous materials incidents, evacuations, and other civil emergencies.

Many weather radio receivers are equipped with SAME (Specific Area Message Encoder) technology, which allows you to select specific counties for receiving weather warnings. When programmed for Osceola County, a tone alert will activate the moment severe weather threatens the County. Many department stores, grocery chains, and home improvement stores carry NOAA Weather Radios. The price of around $25 - $100 is minimal compared to the safety and peace of mind it can offer you and your family.

The NWR Tone Alert feature and SAME data burst is routinely tested every Wednesday between 11 AM and Noon, and again between 6 and 8 PM. Some broadcasts are also available on the Internet. Go to the National Weather Service web page for programming information www.srh.noaa.gov/mlb/? n=nwr

FREQUENCIES:

North Osceola—162.475 MHz

South Osceola—162.550 MHz

SAME Receiver FIPS Codes:

State—012

Osceola—097

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=fwKUmNOofNNF4M&tbnid=u5i-x485a3ngHM:&ved=0CAUQjRw&url=http%3A%2F%2Fwww.examiner.com%2Farticle%2Fnew-noaa-all-hazards-weather-radio-transmitter-added-aberdeen&ei=P3wOUprzhttp://www.srh.noaa.gov/mlb/?n=nwrhttp://www.srh.noaa.gov/mlb/?n=nwr

18

WHAT ABOUT CITY RESIDENTS? Osceola County Office of Emergency Management provides services for all county residents, but works closely with City of Kissimmee and City of St. Cloud to ensure consistency. Year-round coordination with both municipalities includes emergency training, emergency operations center exercises, emergency planning, and strategic meetings. For more information on municipal services for Kissimmee, please visit www.kissimmee.org and for St. Cloud, please visit www.stcloud.org .

http://www.kissimmee.org/http://www.stcloud.org/

19

WHERE CAN I GO FOR

MORE INFORMATION?

COUNTY RESOURCES

Osceola County: http://www.osceola.org

Osceola County Flood Facts: http://flood.osceola.org

Osceola County Emergency Management: http://mysafety.osceola.org

Facebook: www.facebook.com/OsceolaEOC

Twitter: www.twitter.com/OsceolaEOC

Osceola County Health Department: osceola.floridahealth.gov

STATE RESOURCES

Florida Division of Emergency Management: www.FloridaDisaster.org

Florida Emergency Management Local Offices by County: http://www.floridadisaster.org/fl_county_em.asp

Florida Health Department: www.floridahealth.gov

American Red Cross Central Florida Region: http://www.redcross.org/where/chapts.asp#FL

Florida General Population Shelters by County: http://floridadisaster.org/shelters/

Shelter Status State of Florida: http://floridadisaster.org/shelters/summary.htm

Florida Agency for Persons with Disabilities: http://www.apd.myflorida.com/customersdisaster

Florida 511 - Traffic Updates and Road Closures from Around the State: http://www.fl511.com

Florida Highway Patrol - More Traffic Updates: http://www.flhsmv.gov/fhp/traffic

FEDERAL RESOURCES

Federal Emergency Management Agency: http://www.fema.gov

Department of Homeland Security: http://www.dhs.gov

National Weather Service - NOAA Weather Radio: http://www.nws.noaa.gov/nwr/

Ready America: http://www.ready.gov

alertosceola.org

Or use link below

surveymonkey.com/r/SurveyOEM

http://www.osceola.org/http://www.osceola.org/agencies-departments/stormwater/fema-floodplain-program/flood-facts/http://www.osceola.org/agencies-departments/emergency-management/https://www.facebook.com/OsceolaEOChttps://twitter.com/OsceolaEOChttp://osceola.floridahealth.gov/http://www.floridadisaster.org/index.asphttp://www.floridadisaster.org/fl_county_em.asphttp://www.floridahealth.gov/http://www.redcross.org/find-your-local-chapter#FLhttp://floridadisaster.org/shelters/http://floridadisaster.org/shelters/summary.htmhttp://www.apd.myflorida.com/customers/disaster/http://www.fl511.com/http://www.flhsmv.gov/florida-highway-patrol/traffic-incidents-by-region/http://www.fema.gov/https://www.dhs.gov/http://www.nws.noaa.gov/nwr/https://www.ready.gov/http://www.osceola.org/agencies-departments/alert_osceola/https://www.osceola.org/agencies-departments/emergency-management/alert-osceola/http://www.surveymonkey.com/r/SurveyOEMhttps://www.surveymonkey.com/r/SurveyOEM

20

IMPORTANT NUMBERS I SHOULD KNOW

OFFICE OF EMERGENCY MANAGEMENT ····················································· 407-742-9000

In an emergency DIAL 911

CITIZENS INFORMATION LINE····································································· 407-742-0000

ROAD & BRIDGE························································································ 407-742-7500

SOLID WASTE··························································································· 407-742-7750

HEALTH DEPARTMENT ·············································································· 407-343-2000

ANIMAL SERVICES ···················································································· 407-742-8000

HIGHWAY PATROL ···················································································· 407-737-2300

FIRE MARSHAL ························································································· 407-742-7000

OSCEOLA COUNTY PROPERTY APPRAISER················································· 407-742-5000

SHERIFF’S OFFICE ···················································································· 407-348-1100

SCHOOL DISTRICT OF OSCEOLA COUNTY··················································· 407-870-4600

KISSIMMEE POLICE DEPARTMENT······························································ 407-846-3333

ST. CLOUD POLICE DEPARTMENT ······························································ 407-891-6700

KISSIMMEE CITY HALL ··············································································· 407-847-2821

ST. CLOUD CITY HALL ··············································································· 407-957-7300

OSCEOLA FIRE RESCUE & EMS ·································································· 407-742-7000

KISSIMMEE FIRE DEPARTMENT ·································································· 407-518-2222

ST. CLOUD FIRE DEPARTMENT··································································· 407-957-8488

AMERICAN RED CROSS ············································································· 407-894-4141

SALVATION ARMY ····················································································· 407-396-0081

HABITAT FOR HUMANITY ··········································································· 407-343-1910

OSCEOLA COUNTY TAX COLLECTOR ·························································· 407-742-4000

TRAFFIC & TRAVEL INFORMATION ············································································511

TRAFFIC LIGHT COMPLAINTS ····································································· 407-742-0662

PRICE GOUGING HOTLINE ········································································· 866-966-7226

FEMA Florida Emergency Information Florida Department of Financial Service Tele-registration number Line: Customer Hotline:

1-800-621-FEMA / 1-800- 1-800-342.3557 www.myfloridacfo.com/Division/Consumers/ 621-3362 www.floridadisaster.org Storm

www.fema.gov

http://www.fema.gov/http://www.floridadisaster.org/index.asphttp://www.myfloridacfo.com/Division/Consumers/Storm/http://www.myfloridacfo.com/Division/Consumers/Storm/

BookmarksWHAT IS A HAZARD? TURN AROUND DON’T DROWN “HOW DO I DEVELOP AN EFFECTIVE FAMILY PLAN?” WHAT’S IN A EMERGENCY KIT AND WHAT’S IN IT? I OWN A BUSINESS, HOW CAN I PREPARE FOR A DISASTER? IN A DISASTER, WHO CAN I CALL FOR INFORMATION? WHEN TO EVACUATE WHERE DO I GO FOR SHELTERING? I OWN PETS, CAN I TAKE THEM TO A SHELTER? I HAVE MEDICAL NEEDS, WHERE DO I GO FOR SHELTERING? HOW DO I KEEP MY FAMILY SAFE AFTER A DISASTER? HOW AM I NOTIFIED WHEN SEVERE WEATHER IS APPROACHING? WHAT ABOUT CITY RESIDENTS? WHERE CAN I GO FOR MORE INFORMATION? IMPORTANT NUMBERS I SHOULD KNOW