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EMC Smarts Solutions

Omer Keydar, VP BSMXor technologies

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Agenda

EMC SmartsSolution strength What is next ?About us

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Smarts Corporate Overview

Technology was first developed on 1993 as part of Iridium project.Smarts was acquired by EMC on Feb 2005.

– Part of the ILM strategy– Part of being more application aware.– The technology that can adapt to other domains (Storage)– Simplify the management of complex and dynamic systems

Thousands of customers worldwide.– Over 175 direct enterprise and service provider customers– Over 4,500 estimated customers via OEM channel (Cisco)

Approximately 300 employees.

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Smarts Overview

Vision.– Automate management of dynamic distributed systems – Intelligence software that adapts automatically to changes.– Integrate IT with business

Execution (innovative and patented technology approach).– Discovers the IT infrastructure.– Models the specific customer environment.– Perform Root cause analysis.– Perform Impact analysis.– Cross domain correlation (Infrastructure, Application, Business)– No rules writing is needed.– Automatically adapts to changes in the infrastructure.

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EMC Smarts Overview

Executing on Vision– Automate management of

dynamic distributed systems – Build intelligence into software

that adapts automatically– Integrate IT with business

Executing on Growth– Acquired by EMC in 2005– Key technology supporting

EMC’s strategic vision – Thousands of customers

worldwide

20 40 60 80 100

Presence

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40

60

80

100

Perf

orm

ance

0

FOLLOWERFOLLOWER

CHALLENGERCHALLENGER

LEADERLEADER

EMC SMARTS

IBM Tivoli

HP

BMCSoftware

Micromuse

CA

Concord

Aprisma

MagnumTechnologies

Entuity

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What The Industry Is Saying

Inc. – 500 Fastest Growing Private CompaniesSoftware – Software 500 2003, 2004The Banker – Networking Initiative of the Year 2004Deloitte Technology – Fast 500 2003, 2004eWeek – Excellence Award 2003Network Computing – Well-Connected Award 2003, Company to Watch 2003, Editor’s Choice Award 2002 Boardwatch – Top 10 Private Companies 2003IT-Director.COM – Best Product 2003Billing World and OSS – Excellence Award Finalist 2003Communications Solutions – Product of the Year 2002

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Broad Customer Base, Strategic PartnersGovernment & Education

FinancialGlobal Enterprise

HealthCare

ServiceProviders

Partners

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Complex Infrastructure

No single point of failureRedundancy, ClusteringOn demand, virtualAdaptive

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Understanding the problem

“Switch down” = problem ???“CPU high” = problem ???Change in configuration = problem ???

Complex infrastructure makes it hard to understand the impact of a problem on the Business

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A single problem creates a series of alarms

Switch 0

Switch 2

Switch 1

Switch 3

C1

C0

C0

C1

C0

C1

C0

C1

P0

P1

P0

P1

P0

P1

P0

P1

P0

P1

P0

P1

P0

P1

P0

P1

Authentic Problem!

L0L1L0

L0

L0

L1

L1

L1

L0L1L0

L0

L0

L1

L1

L1

L0L1L0

L0

L0

L1

L1

L1

L0L1L0

L0

L0

L1

L1

L1

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Classic Event correlation

If CPU@H1App1>95 and not (CPU@H2App1>95 and CPU@H3App1>95) within 5 minute orIf CPU@H1App1>95 and CPU@H2App1>95 and not (CPU@H3App1>95) within 5 minute or……

As infrastructure get complex, writing As infrastructure get complex, writing rules becomes impossible rules becomes impossible

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Problem Signatures

Switch 0

Switch 2

Switch 1

Switch 3

Each instance of problem has a unique signature in the symptoms that it causes

C1

C0

C0

C1

C0

C1

C0

C1

P0

P1

P0

P1

P0

P1

P0

P1

P0

P1

P0

P1

P0

P1

P0

P1

Authentic Problem!

L0L1L0

L0

L0

L1

L1

L1

L0L1L0

L0

L0

L1

L1

L1

L0L1L0

L0

L0

L1

L1

L1

L0L1L0

L0

L0

L1

L1

L1

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SMARTS Solution

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Context

Collection

Analysis

Automating Service Management—Start to Finish

ICIM Library1

Discovery2

4 Codebook

3 ICIM Repository

Polling/Pinging5

6 Root Cause

Business Impact

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CodebookP r o b l e m s

s0 s1 s2 s3 s0c0

s0c1

s1c0

s1c1

s2c0

s2c1

s3c0

s3c1

s0c0p0

s0c0p1

s0c1p0

s0c1p1

s1c0p0

s1c0p1

s1c1p0

s1c1p1

s2c0p0

s2c0p1

s2c1p0

s2c1p1

s3c0p0

s3c0p1

s3c1p0

s3c1p1

s0c0p0l0 1 1 1 1 1s0c0p0l1 1 1 1 1 1s0c0p1l0 1 1 1 1 1s0c0p1l1 1 1 1 1 1s0c1p0l0 1 1 1 1 1s0c1p0l1 1 1 1 1 1s0c1p1l0 1 1 1 1 1s0c1p1l1 1 1 1 1 1s1c0p0l0 1 1 1 1 1s1c0p0l1 1 1 1 1 1s1c0p1l0 1 1 1 1 1s1c0p1l1 1 1 1 1 1s1c1p0l0 1 1 1 1 1s1c1p0l1 1 1 1 1 1s1c1p1l0 1 1 1 1 1s1c1p1l1 1 1 1 1 1s2c0p0l0 1 1 1 1 1s2c0p0l1 1 1 1 1 1s2c0p1l0 1 1 1 1 1s2c0p1l1 1 1 1 1 1s2c1p0l0 1 1 1 1 1s2c1p0l1 1 1 1 1 1s2c1p1l0 1 1 1 1 1s2c1p1l1 1 1 1 1 1s3c0p0l0 1 1 1 1 1s3c0p0l1 1 1 1 1 1s3c0p1l0 1 1 1 1 1s3c0p1l1 1 1 1 1 1s3c1p0l0 1 1 1 1 1s3c1p0l1 1 1 1 1 1s3c1p1l0 1 1 1 1 1s3c1p1l1 1 1 1 1 1

1111

1

1

1

1

1111

1

1

1

1

Symptoms

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Optical

With patented, industry-leading technologies

AbstractionEMC Smarts Common Information Model™

AnalyticsCodebook Correlation Technology™

EMC Smarts: Managing Services In Real Time

Data and Event Collection

Automated Actionable Intelligence

Routers

Storage

ApplicationsServersIDS

Firewalls

Databases

Switches

Telephony

Video

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Fields of expertise

NetworkStorage

ServiceAssuranceManager

EMC ControlCenter 5.2and Celerra API/CLI

Discovery and Monitoring

SmartsStorage Insightfor Availability

Smarts Global Console and Dashboard

SANInfrastructure

SmartsIP Availability

Manager

IP NetworkInfrastructure

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What is next ?

Can we use this event correlation engine for applications ?

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EMC Smarts Application Discovery Manager

Applicationrelationshipshowing protocol info

Server showingresidentapplications

Light usage Heavy usage

Navigation aid

Slider control to view usage over time

Intuitive command buttons

Zoom views

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Coming soon – a full BSM solution

DiscoveryDiscoveryDiscovery

Application ManagementApplication Application

ManagementManagementInfrastructure Management

Infrastructure Infrastructure ManagementManagement

User Experience

User User ExperienceExperience

Network Management

Network Network ManagementManagement

Event Correlation Event Correlation Event Correlation

CMDBCMDBCMDB

Storage Management

Storage Storage ManagementManagement

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Xor Technologies - BSM division

Core

Technology

Core

Technology

ProductsProducts

ServicesServices

Awards Partners

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!!תודה רבה תודה רבה

EMC Smarts SolutionsAgendaSmarts Corporate OverviewSmarts Overview EMC Smarts Overview What The Industry Is SayingBroad Customer Base, Strategic PartnersComplex InfrastructureUnderstanding the problem A single problem creates a series of alarmsClassic Event correlation Problem Signatures�SMARTS SolutionAutomating Service Management—Start to FinishCodebook�EMC Smarts: Managing Services In Real TimeFields of expertiseWhat is next ?EMC Smarts Application Discovery ManagerComing soon – a full BSM solutionXor Technologies - BSM division