Electronic Performance Support Solutions
description
Transcript of Electronic Performance Support Solutions
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USCG Performance Technology Center (FC-tptc) Steve Flowers
Electronic Performance Support Solutions
USCG Performance Technology Center (FC-tptc)Steve Flowers
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USCG Performance Technology Center (FC-tptc) Steve Flowers
Electronic Performance Support Solutions
USCG Performance Technology Center (FC-tptc)Steve Flowers
Embedded tools are available to / part of the work
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USCG Performance Technology Center (FC-tptc) Steve Flowers
Moments of need
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USCG Performance Technology Center (FC-tptc) Steve Flowers
According to Bob Mosher and Conrad Gottfredson
ApplyNew
More Change
Solve
There are 5 moments of learning need:
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USCG Performance Technology Center (FC-tptc) Steve Flowers
A similar take – this is a tool we’ve added to the USCG ADL SOP.
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USCG Performance Technology Center (FC-tptc) Steve Flowers
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USCG Performance Technology Center (FC-tptc) Steve Flowers
Concepts
Process & StepsReference
ExplanationsSimulations
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USCG Performance Technology Center (FC-tptc) Steve Flowers
Not Getting Not Yet In Training Long Ago
EPSS and Job Aids are TOOLS that can span all performer states and levels of expertise
Training / Formal Skill Development
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USCG Performance Technology Center (FC-tptc) Steve Flowers
Data
Knowledge
Skill
Task
Schools Focus Here
Tech Pubs Focus Here
EPSS Focus Here
Heavier Focus Heavier Focus
Heavier Focus
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USCG Performance Technology Center (FC-tptc) Steve Flowers
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USCG Performance Technology Center (FC-tptc) Steve Flowers
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USCG Performance Technology Center (FC-tptc) Steve Flowers
Design ProcessTask Analysis > Validation > Capture
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USCG Performance Technology Center (FC-tptc) Steve Flowers
Design ProcessTask Analysis > Validation > Capture
Results in focused curation of task support.
Intentional process that filters and amplifies value by collecting and maintaining a body of information over the life-cycle of the need.
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USCG Performance Technology Center (FC-tptc) Steve Flowers
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USCG Performance Technology Center (FC-tptc) Steve Flowers
Survey results from evaluation…
Rated as good or excellent. Saw value on other platforms.
Most thought the EPSS was easy to use and a must have as a consolidated
reference.
94% 100%
This person also hates puppies.
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USCG Performance Technology Center (FC-tptc) Steve Flowers
‘The EPSS needs tocover more systems.’
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USCG Performance Technology Center (FC-tptc) Steve Flowers
In the last two years we added the Gyro,
Autopilot, HPU, OWS and RO.
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USCG Performance Technology Center (FC-tptc) Steve Flowers
We also evolved the product design in small increments.
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USCG Performance Technology Center (FC-tptc) Steve Flowers
Adding content presentation strategies that tune information to the level of performer (apprentice,
journeyman, master).
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USCG Performance Technology Center (FC-tptc) Steve Flowers
Fusing media into a reference hybrid
available where the work is done.
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USCG Performance Technology Center (FC-tptc) Steve Flowers
Adding skill builders and employing orientation strategies where necessary.
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USCG Performance Technology Center (FC-tptc) Steve Flowers
Long term…
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USCG Performance Technology Center (FC-tptc) Steve Flowers
Make them easy to find
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USCG Performance Technology Center (FC-tptc) Steve Flowers
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USCG Performance Technology Center (FC-tptc) Steve Flowers
Usable across platforms
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USCG Performance Technology Center (FC-tptc) Steve Flowers
S1000D, DITA, Working with DCMS to integrate
sustainable logistics and support products that dovetail
with training services.
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USCG Performance Technology Center (FC-tptc) Steve Flowers
FORCECOM is primed to work with DCMS to provide targeted and sustainable
technical and human performance support to the people that need it the most.
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USCG Performance Technology Center (FC-tptc) Steve Flowers
USCG Performance Technology Center (FC-tptc)