ElectricChainsaw1800WInstruction Manual2 Year Replacement Warranty

CSE-355 CAUTION: Read this instruction manual before using this tool.

To view the full range visit: www.ozito.com.au0812

1

TABLE OF CONTENTS

SPECIFICATIONS……………………………………….

PACK CONTENTS………………………………………

KNOW YOUR PRODUCT………………………………

INTRODUCTION………………………………………..

ELECTRICAL SAFETY…………………………………..

GENERAL SAFETY INSTRUCTIONS………………….

ADDITIONAL SAFETY INSTRUCTIONS FORCHAINSAWS…………………………………………….

OPERATION……………………………………………..

USING THE CHAINSAW……………………………….

MAINTENANCE…………………………………………

SPARE PARTS……………………………………………

DESCRIPTION OF SYMBOLS………………………….

WARRANTY………………………………………………

Page 2

Page 2

Page 3

Page 4

Page 4

Page 5

Page 7

Page 9

Page 13

Page 15

Page 15

Page 16

Page 18

Power: 1800W

Bar Length: 355mm (14”)

Chain Speed: 15m/s

Chain Type: Oregon® 91PJ052X

Chain Pitch: 9.5mm (3/8”)

Sharpening File: 5/32”

Chain Oiling: Automatic

Oil Tank Capacity: 140ml

Tool Weight: 4.55kg

2

SPECIFICATIONS - MODEL NO. CSE-355

1 x Chainsaw CSE-355

1 x Chain

1 x Chain Bar and Cover

1 x Bottle of Chain Oil

1 x Spanner/Chain Tension Adjustor

1 x Instruction Manual

PACK CONTENTS

KNOW YOUR PRODUCT

3

1. Rear handle2. On/off switch3. Lock-off switch4. Front handle5. Hand guard/chain brake6. Chain7. Guide bar

8. Bar securing nut9. Side panel10. Chain oiling filler cap11. Oil level window12. Cord retainer13. Bar securing nut cover (fitted)14. Spanner/chain tension adjustor

12

1

11

5

8

2

4

6

9

3

13

14

7

10

4

INTRODUCTION

The Ozito CSE-355 Electric Chainsaw is ideal for felling small tomedium sized trees, cutting small logs and sawn timber, andtrimming branches.

Safety features include an automatic chain brake that will engage inthe event of kickback and bucking spikes which assist with the cuttingaction and help reduce the possibility of kickback.

Automatic chain oiling keeps both the bar and chain lubricated, thisreduces the level of friction and helps prolong the life of thesecomponents.

This product is intended for DIY use only.

Warning! When using mains-powered equipment, basic safety precautions,including the following, should always be followed to reduce risk of fire,electric shock, personal injury and material damage.

Read and understand the manual prior to operating this tool.

Save these instructions and other documents supplied with this machine for future reference.

The electric motor has been designed for 230V and 240V only. Always check thatthe power supply corresponds to the voltage on the rating plate.

Note: The supply of 230V and 240V on Ozito tools are interchangeable forAustralia and New Zealand.

This tool is double insulated in accordance with AS/NZS 60745; therefore no earth wire is required.

If the supply cord is damaged, it must be replaced by an electrician or a powertool repairer in order to avoid a hazard.

Note: Double insulation does not take the place of normal safety precautionswhen operating this tool. The insulation system is for added protection againstinjury resulting from a possible electrical insulation failure within the tool.

Using an Extension Lead

Always use an approved extension lead suitable for the power input of this tool.Before use, inspect the extension lead for signs of damage, wear and ageing.Replace the extension lead if damaged or defective. When using an extensionlead on a reel, always unwind the lead completely. Use of an extension lead notsuitable for the power input of the tool or which is damaged or defective mayresult in a risk of fire and electric shock.

ELECTRICAL SAFETY

5

GENERAL SAFETY INSTRUCTIONS

Warning! Read all instructions. Failure to follow all instructions listed belowmay result in electric shock, fire and/or serious injury. The term "power tool" inall of the warnings listed below refers to your mains-operated (corded) powertool or battery-operated (cordless) power tool.

SAVE THESE INSTRUCTIONS

1) WORK AREA

a) Keep work area clean and well lit. Cluttered and dark areas invite accidents.

b) Do not operate power tools in explosive atmospheres, such as in thepresence of flammable liquids, gases, or dust. Power tools create sparkswhich may ignite the dust or fumes.

c) Keep children and bystanders away while operating a power tool.Distractions can cause you to lose control.

2) ELECTRICAL SAFETY

a) Power tool plugs must match the outlet. Never modify the plug in anyway. Do not use any adapter plugs with earthed (grounded) power tools.Unmodified plugs and matching outlets will reduce risk of electric shock.

b) Avoid body contact with earthed or grounded surfaces such as pipes,radiators, ranges and refrigerators. There is an increased risk of electricshock if your body is earthed or grounded.

c) Do not expose power tools to rain or wet conditions. Water entering apower tool will increase the risk of electric shock.

d) Do not abuse the cord. Never use the cord for carrying, pulling orunplugging the power tool. Keep cord away from heat, oil, sharp edges ormoving parts. Damaged or entangled cords increase the risk of electric shock.

e) When operating a power tool outdoors, use an extension cord suitablefor outdoor use. Use of a cord suitable for outdoor use reduces the risk ofelectric shock.

3) PERSONAL SAFETY

a) Stay alert, watch what you are doing and use common sense whenoperating a power tool. Do not use a power tool while you are tired orunder the influence of drugs, alcohol or medication. A moment of inattentionwhile operating power tools may result in serious personal injury.

b) Use safety equipment. Always wear eye protection. Safety equipment suchas dust mask, non-skid safety shoes, hard hat, or hearing protection used forappropriate conditions will reduce personal injuries.

c) Avoid accidental starting. Ensure the switch is in the off position beforeplugging in. Carrying power tools with your finger on the switch or plugging inpower tools that have the switch on invites accidents.

d) Remove any adjusting key or wrench before turning the power tool on. Awrench or a key left attached to a rotating part of the power tool may result inpersonal injury.

e) Do not overreach. Keep proper footing and balance at all times. Thisenables better control of the power tool in unexpected situations.

f) Dress properly. Do not wear loose clothing or jewellery. Keep your hair,clothing and gloves away from moving parts. Loose clothes, jewellery orlong hair can be caught in moving parts.

g) If devices are provided for the connection of dust extraction and collectionfacilities, ensure these are connected and properly used. Use of thesedevices can reduce dust related hazards.

4) POWER TOOL USE AND CARE

a) Do not force the power tool. Use the correct power tool for yourapplication. The correct power tool will do the job better and safer at the ratefor which it was designed.

b) Do not use the power tool if the switch does not turn it on and off. Anypower tool that can not be controlled with the switch is dangerous and must be repaired.

c) Disconnect the plug from the power source before making anyadjustments, changing accessories, or storing power tools. Such preventivesafety measures reduce the risk of starting the power tool accidentally.

d) Store idle power tools, unplugged & out of the reach of children and donot allow persons unfamiliar with the power tool or these instructions tooperate the power tool. Power tools are dangerous in the hands of untrained users.

e) Maintain power tools. Check for misalignment or binding of moving parts,breakage of parts and any other condition that may affect the power toolsoperation. If damaged, have the power tool repaired before use. Manyaccidents are caused by poorly maintained power tools.

f) Keep cutting tools sharp and clean. Properly maintained cutting tools withsharp cutting edges are less likely to bind and are easier to control.

g) Use the power tool, accessories and tool bits etc., in accordance withthese instructions and in the manner intended for the particular type ofpower tool, taking into account the working conditions and the work tobe performed. Use of the power tool for operations different from intendedcould result in a hazardous situation.

5) SERVICE

a) Have your power tool serviced by a qualified repair person using onlyidentical replacement parts. This will ensure that the safety of the power tool is maintained.

b) If the supply cord is damaged, it must be replaced by the manufacturer, itsservice agent or similarly qualified persons in order to avoid a hazard.

6

GENERAL SAFETY INSTRUCTIONS (cont.)

7

ADDITIONAL SAFETY INSTRUCTIONS FOR CHAINSAWS

This appliance is not intended for use by persons (including children) withreduced physical, sensory or mental capabilities, or lack of experience andknowledge, unless they have been given supervision or instruction concerning useof the appliance by a person responsible for their safety.

Recommendations for the use of a residual current device with a rated residualcurrent of 30mA or less.

• Keep all parts of the body away from the saw chain when the chain saw isoperating. Before you start the chain saw, make sure the saw chain is notcontacting anything. A moment of inattention while operating chain saws maycause entanglement of your clothing or body with the saw chain.

• Always hold the chain saw with your right hand on the rear handle and yourleft hand on the front handle. Holding the chain saw with a reversed handconfiguration increases the risk of personal injury and should never be done.

• Wear safety glasses and hearing protection. Further protective equipmentfor head, hands, legs and feet is recommended. Adequate protective clothingwill reduce personal injury by flying debris or accidental contact with the saw chain.

• Do not operate a chain saw in a tree. Operation of a chain saw while up in atree may result in personal injury.

• Always keep proper footing and operate the chain saw only when standingon fixed, secure and level surface. Slippery or unstable surfaces such asladders may cause a loss of balance or control of the chain saw.

• When cutting a limb that is under tension be alert for spring back. Whenthe tension in the wood fibres is released the spring loaded limb may strike theoperator and/or throw the chain saw out of control.

• Use extreme caution when cutting brush and saplings. The slender materialmay catch the saw chain and be whipped toward you or pull you off balance.

• Carry the chain saw by the front handle with the chain saw switched offand away from your body. When transporting or storing the chain sawalways fit the guide bar cover. Proper handling of the chain saw will reducethe likelihood of accidental contact with the moving saw chain.

• Follow instructions for lubricating, chain tensioning and changingaccessories. Improperly tensioned or lubricated chain may either break orincrease the chance for kickback.

• Keep handles dry, clean, and free from oil and grease. Greasy, oily handlesare slippery causing loss of control.

• Cut wood only. Do not use chain saw for purposes not intended. Forexample: do not use chain saw for cutting plastic, masonry or non-woodbuilding materials. Use of the chain saw for operations different than intendedcould result in a hazardous situation.

Kickback

Kickback may occur when the nose or tip of the guide bar touches an object, orwhen the wood closes in and pinches the saw chain in the cut.

Tip contact in some cases may cause a sudden reverse reaction, kicking the guidebar up and back towards the operator.

8

Pinching the saw chain along the top of the guide bar may push the guide bar rapidlyback towards the operator.

Either of these reactions may cause you to lose control of the saw which could result inserious personal injury. Do not rely exclusively upon the safety devices built into yoursaw. As a chain saw user, you should take several steps to keep your cutting jobs freefrom accident or injury.

Kickback is the result of tool misuse and/or incorrect operating procedures orconditions and can be avoided by taking proper precautions as given below:

• Maintain a firm grip, with thumbs and fingers encircling the chain saw handles, withboth hands on the saw and position your body and arm to allow you to resistkickback forces. Kickback forces can be controlled by the operator, if properprecautions are taken. Do not let go of the chain saw.

• Do not overreach and do not cut above shoulder height. This helps preventunintended tip contact and enables better control of the chain saw in unexpectedsituations.

• Only use replacement bars and chains specified by the manufacturer. Incorrectreplacement bars and chains may cause chain breakage and/or kickback.

• Follow the manufacturer’s sharpening and maintenance instructions for the sawchain. Decreasing the depth gauge height can lead to increased kickback.

Push Back

Push back will occur if an attempt is made to saw with the top of the guide bar, if thechain touches against a rigid object and jams in the cut.

Pull Forward

If the bucking spikes are not set against the timber, the chain at the bottom of theguide bar will pull the saw forward; this can jam the chain in the timber.

To avoid this always have the bucking spikes set against the timber when performing a cut.

ADDITIONAL SAFETY INSTRUCTIONS FOR CHAINSAWS (cont.)

9

OPERATION

BEFORE ASSEMBLING OR DISASSEMBLING THE CHAIN (6) BE SURE TODISCONNECT THE CHAINSAW FROM THE POWER SUPPLY.

ALWAYS WEAR GLOVES WHEN HANDLING THE CHAIN (6), THE CHAIN (6)IS VERY SHARP AND CAN CUT YOU WHEN IT IS NOT MOVING.

Fitting the Guide Bar and Chain

Always wear protective gloves when working on yourchainsaw. It is important to put the chain (6) on thecorrect way with the cutters facing in the direction ofrotation (Fig. 1 & 6).

Remove the bar securing nut cover (13) using the flatend of the spanner/chain tension adjustor (14) (Fig. 2).

Using the spanner (14), remove the bar securing nut(8) (Fig. 3) followed by the side panel (9). Fit the chain(6) over the guide bar (7) making sure that the cuttersare facing in the direction of rotation.

Place the guide bar (7) and chain (6) onto thechainsaw, ensuring the chain (6) is around the sprocketwheel (B) (Fig. 4).

Fig. 1

Fig. 4

Cutters Depth gauge

Drive links

Fig. 2

Fig. 3

OPERATION (cont.)

Adjust the chain tensioning screw (C) using the flat end ofthe spanner/chain tension adjustor (14) until the bolt (A)fits into the hole in the guide bar (7) (Fig. 5).

Fit the side panel (9) back onto the chainsaw, thenreplace the bar securing nut (8). Fasten the bar securingnut (8) finger tight only. Do not use the spanner/chaintension adjustor (14) at this stage.

Adjust the tension on the chain (6) with the chain tensionscrew (C). The tension is correct when the chain (6) canbe pulled 3mm away from the guide bar (7) when usingyour finger and thumb (Fig. 6).

Tighten the bar securing nut (8) using the spanner/chain tension adjustor (14) byturning in a clockwise direction.

Do not over-tighten as this will reduce the life of the chain (6) and guide bar (7).

Replace the bar securing nut cover (8).

Caution: If the chain (6) is installed on backwards (chain cutters are facing in theopposite direction of rotation) the chainsaw will vibrate excessively and not cutwood, you may also damage the chainsaw (This will not be covered under warranty).

Warning: It is normal for a new chain to stretch during the first 30 minutes ofuse, after approximately 2-3 minutes you should check the tension and adjust ifnecessary as described above. You should check the tension of the chain (6)frequently; during use the chain (6) heats up and stretches, if it stretches withoutbeing re-tensioned it may jump off the guide bar (7) and be of danger to theoperator.

10

Fig. 5

Fig. 6

OPERATION (cont.)

11

Chain Oiling

The guide bar (7) and chain (6) require lubricationto reduce friction, the automatic oiler provideslubrication to the chain (6) and guide bar (7) whilethe chainsaw is operating.

Always fill the oil tank prior to using the chainsaw(Fig. 7), if oil is not used you will quickly damagethe guide bar (7) and chain (6)(such damage is notcovered under warranty). To fill the oil tank,unscrew the chain oiling filler cap (10), make sureno dirt gets into the oil tank. Fill the oil tank untilfull and replace the cap. Never use the chainsawwhen the oil level is below the minimum mark on the oil level window (11). Alwaysfill the oil tank before the oil level gets to the minimum mark on the oil levelwindow (11).

Checking the Chain Lubrication

To check the lubricating system, switch on the chainsaw and hold it with the guidebar (7) and chain (6) above some light coloured paper (newspaper). A steadilyincreasing stain caused by oil spray shows the lubricating system is working.

When necessary, replace the oil with chain bar oil from your local BunningsWarehouse Power Gardening Department.

Cord Retainer

When attaching an extension cord to the chainsaw, hook the end of the extensioncord into the cord retainer (12) located below the rear handle (1). Using the cordretainer (12) prevents accidental disconnection of the chainsaw and extensioncord’s plug and socket.

Always be sure to route the power and extension cord away from the work area toprevent it from coming into contact with the chainsaw when in operation.

Switching On and Off

When switching the chainsaw on, the hand guard/chain brake (5) must be in thedisengaged position (pull it towards you). To switch the chainsaw on, grasp thefront handle (4) with your left hand. With the thumb of your right hand, push thelock-off switch (3) forward. Whilst holding the lock-off switch (3) in the forwardposition, squeeze the on/off switch (2) and release the lock-off switch (3).

To switch the chainsaw off, release the on/off switch (2), the chain (6) will stoprotating immediately but the chainsaw's motor will continue to make a noise whilstthe chainsaw is running down, this is normal and has no ill effect on the function orlife of the chainsaw.

Running in the Chain

Prior to operation, a new chain should be run in for 2-3 minutes and then itstension should be checked and adjusted as detailed in the Fitting the Bar Guideand Chain section.

Fig. 7

Re-tensioning the Chain

When working with the chainsaw, the chain (6) expands as a result of the heat generated.

With the chain (6) expanding, the tension slackens and the chain (6) can slip off theguide bar (7).

If the chain (6) is tensioned in this condition, it is very important to release the tensiononce cutting is completed, otherwise the chain (6) may contract so much on cooling, itwill be excessively tight.

Chain Brake

The chainsaw is fitted with a hand guard/chain brake(5) which brings the chain (6) to a stop within a tenth of a second. The hand guard/chain brake (5) isactuated either manually or while operating as a resultof kickback, the hand guard/chain brake (5)(Fig. 8) ispushed forward by the back of your hand engagingthe chain brake. To use the chainsaw again, you mustdisengage the chain brake, to do this you should pullthe hand guard/chain brake (5) back towards you.

Note: When the chain brake has been actuated DO NOT RUN THE MOTOR OFTHE CHAINSAW. Set the hand guard/chain brake (5) back to its original position, bypulling the hand guard/chain brake (5) towards the front handle (4).

Note: If the motor is running and the chain (6) is not turning, turn off the chainsaw andcheck the chain brake is not engaged, if it is, disengage the chain brake and try again.

Each time you are about to use the the chainsaw, check it is in perfect workingcondition. It is particularly important to ensure the guide bar (7) is properly fitted, thechain (6) is correctly tensioned and the chain brake is functioning correctly.

CAUTION! When working with the chainsaw, care should be taken to keep thepower and extension cord away from the chain (6).

Cutting Logs, Branches, etc.

CAUTION! Position the power and extension cord so that it will not get caughton tree branches and foliage during cutting.

Guide the chainsaw so no part of your body extends beyond the line of the guide bar (7).

Press the bucking spikes against the timber ensuring the chain (6) is NOT makingcontact with the material being cut, only then start cutting by holding the chainsaw bythe front handle (4) and raising the rear handle (1). If you cannot cut the timber in a singlestroke, apply light pressure to the front handle (4) and continue sawing, draw thechainsaw back a little then apply the bucking spikes a little lower and finish the cut byraising the rear handle (1).

Withdraw the chainsaw from the cut while the chain (6) is still running.

12

OPERATION (cont.)

Fig. 8

13

When cutting timber resting on the ground, never allow the chainsaw chain (6) tocut into the soil, this will dull the chain (6) immediately. The chainsaw chain (6) isnot covered under warranty.

When cutting trunks resting on a slope the operator should always stand uphill of the trunk.

Note: When using a chainsaw for the first time, it is recommended to practicecutting logs and branches on a saw horse or cradle.

Trimming Trees

When trimming trees always cut from above to allow the branch to drop awaydownwards, it may however be useful to partially cut into the branch from below first.

When cutting off a branch, if possible the chainsaw should be supported againstthe body of the tree.

Never attempt to cut off branches with the nose (tip) of the guide bar (7).

Particular care should be taken when sawing through a branch that is undertension and could possibly spring back up and hit you.

To Fell a Tree

Before commencing to cut down a tree you must be clear where you want it to falland be sure there is nothing in the way, such as power lines or buildings that canbe damaged when the tree falls. No person or animal must be within 21/2 treelengths of the base of the tree to be felled.

You should clear two escape routes, each opening out at an angle of 45° in thedirection opposite to that in which you plan the tree should fall (Fig. 9). Theseescape routes must be free and clear of obstruction.

* This chainsaw is not designed to fell large trees.

Fig. 9

USING THE CHAINSAW

USING THE CHAINSAW (cont.)

14

Guide Bar

The guide bar (7) should be checked and cleaned of saw chips and dust after each use,clean the groove in the guide bar (7) and add oil to the oil holes at the drive sprocketend of the guide bar (7).

Burring of the guide bar rails is normal wearand tear and can be removed with a flat file.

If the top rail of the guide bar (7) is uneven,use a flat file to restore them to the sameheight (Fig. 10).

The bottom edge of the guide bar (7) isexposed to heavy wear so it should be turned over when replacing the chain (6).Ensure that you follow the instructions in the "Fitting the Guide Bar and Chain" sectionon page 9 to refit the guide bar (7) and chain (6) to the Chainsaw.

Worn Groove Correct Groove

File Rail EdgesAnd Sides

Square

Fig. 10

MAINTENANCE

15

Chain Sharpening

The chain (6) on the CSE-355 chainsaw can be sharpened using a 5/32" size file.

A sharp chain generates wood chips during the cut, a dull chain generatessawdust powder and produces a slow cut.

Chain sharpening requires special tools. Chain sharpening tools can be purchasedat your local Bunnings Warehouse. Alternatively you can take the chain to aprofessional chain sharpener.

Further Maintenance

After each use, blow air through the chainsaw housing to ensure it is free from allwood chips and saw dust that may build up.

If the enclosure of the chainsaw requires cleaning do not use solvents but a moistsoft cloth only. Never let any liquid get inside the chainsaw; never immerse anypart of the chainsaw into a liquid.

Carbon Brushes

When the carbon brushes wear out the tool will spark and/orstop. Discontinue use as soon as this happens. They shouldbe replaced prior to recommencing use of the tool. Carbonbrushes are a wearing component of the tool therefore notcovered under warranty. Continuing to use the tool whencarbon brushes need to be replaced may cause permanentdamage to the tool. Carbon brushes will wear out after manyuses but when the carbon brushes need to be replaced take the tool to anelectrician or a power tool repairer for a quick and low cost replacement. Alwaysreplace both carbon brushes at the same time.

• Keep the ventilation vents of the chainsaw clean at all times, if possible,prevent foreign matter from entering the vents. Build up of dust particles maycause the chainsaw to overheat and fail.

Note: Ozito Industries will not be responsible for any damage or injuries causedby the repair of the tool by an unauthorised person or by mishandling of the tool.

Limited spare parts are available subject to availability. Please contact your localBunnings Special Orders Desk to order the required spare parts.

Most common spare parts listed below

Spare Part Part No.

Bar Securing Nut Cover SPCSE355-10 Chain SPCSE355-17 Chain Plate SPCSE355-18 Brush Cover (Pair) SPCSE355-3315 Carbon Brush (Pair) SPCSE355-3316

SPARE PARTS

carbon brushes

DESCRIPTION OF SYMBOLS

16

V H H

A W W

r

D

n N

Read instructions

Wear safety glasses

Beware of kickback

B

Regulator compliance mark

V Volts Hz Hertz

~ Alternating current W Watts

/min Revolutions or reciprocation per minute

Double insulated

no No load speed

Warning ø Diameter

Do not expose to rain

Wear muffs

Always hold the saw withboth hands

Disconnect and discontinue use should the power cord be damaged

Power tools that are no longer usable should not bedisposed of with household waste but in an environmentallyfriendly way. Please recycle where facilities exist. Check withyour local council authority for recycling advice.

Recycling packaging reduces the need for landfill and rawmaterials. Reuse of recycled material decreases pollution inthe environment. Please recycle packaging where facilitiesexist. Check with your local council authority for recyclingadvice.

AUSTRALIA (Head Office)

1 - 23 Letcon Drive, Bangholme, Victoria, Australia 3175Telephone: 1800 069 486Facsimile: +61 3 9238 5588Website: www.ozito.com.auEmail: enquiries@ozito.com.au

17

CARING FOR THE ENVIRONMENT

OZITO INDUSTRIES PTY LTD

2 YEAR REPLACEMENT WARRANTY

Your product is guaranteed for a period of 24 months from the original date of purchase and is intended for DIY (Do It Yourself) use only. If a product is defective it will be replaced in accordance with the terms of this warranty. Warranty excludes consumable parts, for example: carbon brushes, chain, chain bar and cover, included accessories..

WARNING

The following actions will result in the warranty being void.

Professional, Industrial or high frequency use.If the tool has been operated on a supply voltage other than that specified on the tool.If the tool shows signs of damage or defects caused by or resulting from abuse, accidents or alterations.Failure to perform maintenance as set out within the instruction manual.If the tool is disassembled or tampered with in any way.

OZITOAustralia/New Zealand (Head Office)1-23 Letcon Drive, Bangholme, Victoria, Australia 3175

•••

••

OW8

WARRANTYYOUR WARRANTY FORM SHOULD BE RETAINED BY YOU AT ALL TIMES. IN ORDER

TO MAKE A CLAIM UNDER THIS WARRANTY YOU MUST RETURN THE PRODUCT TO YOUR NEAREST BUNNINGS WAREHOUSE WITH YOUR BUNNINGS REGISTER RECEIPT.

PRIOR TO RETURNING YOUR PRODUCT FOR WARRANTY PLEASE TELEPHONE OUR CUSTOMER SERVICE HELPLINE:

TO ENSURE A SPEEDY RESPONSE PLEASE HAVE THE MODEL NUMBER AND DATE OF PURCHASE AVAILABLE. A CUSTOMER SERVICE REPRESENTATIVE WILL TAKE YOUR CALL AND ANSWER ANY QUESTIONS YOU MAY HAVE RELATING TO THE WARRANTY POLICY

OR PROCEDURE.

The benefits provided under this warranty are in addition to other rights and remedies which are available to you at law.Our goods come with guarantees that cannot be excluded at law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Generally you will be responsible for all costs associated with a claim under this warranty, however, where you have suffered any additional direct loss as a result of a defective product you may be able to claim such expenses by contacting our customer service helpline above.

`Australia 1800 069 486New Zealand 0508 069 486