M.ELANGOVANContact: 91-8105851678 ~ E-Mail: melangoes@yahoo.com

Result-oriented professional seeking senior managerial level assignments in Project / Program Management / General Management with an organization of repute in IT Infra Support industry, preferably in Chennai/Bangalore

Profile Snapshot

A seasoned professional with 19 years of commendable success in:~ Strategy Planning & Management ~ Project / Program Management ~ Operational Planning~ Systems Implementation ~ Service Delivery ~ Client Management/CRM~ Team Management ~ WH/Logistics/Inventory Mgmt

Currently associated with IBM India Pvt. Ltd., Chennai as Project Manager(IT Infra T&T) Deft in ramping up projects well within defined quality, cost and time parameters; ITIL-Certified professional with

experience in end to end project management activities at par with ISO 9001 Quality Standards Experience in working on complex project teams as the contact person for decisions about schedules; resolved

problems caused by dependencies; enabled contract fulfillment and ensured Return on Investment (ROI) Demonstrated excellence in working with customers, project managers and technical teams for securing & executing

concurrent projects Distinguished abilities in end-to-end process management, custom designing IT solutions and supporting end users

& developing technical staff to achieve performance objectives Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions

leading to high customer satisfaction and low operational costs

Core Competencies Mapping project requirements and providing best solutions involving evaluation and definition of scope of project and

finalization of project requirements Providing leadership, direction, strategy and vision in the areas of IT Infrastructure / DCM T&T to facilitate and

enable growth and business agility Handling end-to-end management of multiple projects from conceptualization and visualization to technology

mapping and final execution of projects Managing and leading team members; allocating resources among team members and guiding team members during

the project, till final delivery Gauging needs for customizing the solutions to meet the specific requirements of the clients and implementing CRM

initiatives accordingly Holding review meetings to monitor progress of the projects as per pre-set schedules/budgets; ensuring timely

completion and delivery of projects to the client; extending production support for applications Formulating strategies & reaching out to the unexplored market segments for business expansion Driving the initial evaluation and technical qualification of the customer opportunity and maintaining technical

competence by keeping abreast of new product enhancements, product best practices and procedures Exploring new business opportunities through industry analysis resulting in penetration strategy formulation

Organizational ExperienceSince Aug’15 IBM India Pvt. Ltd., Chennai

Key Deliverables Handling the UK based bank’s IT Infrastructure Transition and Transformation, a part of Data Center Migration Applying structured approach in project planning, estimating, monitoring and reporting through the full project lifecycle,

from initiation through closure Determining and reviewing all project economics to include cost, operating budgets, staffing requirement, resources and

risk Leading the project team in determining client requirement and translating requirements into operational plans Undertaking status review meeting among project team members and clients Managing multiple technology projects simultaneously with a proven track record of delivery Developing project control, reporting procedure and managing changes in operational plan

Integrating the sub-projects effectively with strong knowledge and business experience in other business units and functional areas of the company

Having basic network technology and communicating within the context of the technology Managing globally distributed large project team reporting directly / indirectly but associated for the purpose of Project Identifying and assembling the appropriate blend of resources to meet the project need and requirements Coaching and advising team members to accomplish project goals, to meet established schedules and resolve technical /

operational issues Advising senior management on project management capability and risk

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Nov’10 to Jul’15 R-Logic Technology Services India Pvt. Ltd., BangaloreGrowth Path:Nov’10 to May’11 Account ManagerJun’11 to Jul’15 Program Manager

Key Deliverables Handled RMA Support for leading LCD OEMs like LGD, Samsung, AUO, Innolux, LNT, Briview, CPT, BoE, TSEC and ODM

like Dell, HP, Lenovo, Sony, SEC, LGE, Toshiba Planned end-to-end activities related to programs and scheduled projects Tracked and monitored the progress of projects from time to time; juggling multiple projects effectively Compared actual results with the planned outcomes and worked on the gaps Was dealing with risks & issues occurred in the projects Formulate and float policies and procedures for the projects Managed resource conflicts effectively to ensure timely availability Finalized SLAs by understanding the customer requirements Identified and eliminated the outside factors affecting the set plans for the projects Coordinated with various stake holders, communicated with them the progress of the projects and the issues arose Reviewed the profit and loss figures monthly/quarterly for every project

Highlights Bagged No. 1 SVC position for LGD’s Global Ranking within 6 months of joining, pulling up the position from bottom two

in previous 3 years Added new key accounts SEC, Toshiba, Briview & BoE which added INR 9 Crore revenue per annum Started the career in R-Logic with 2 key accounts and exited by handling 16 key accounts with overall revenue of INR 60

Crore with 30% annual profit

Sep’00 to Nov’10 Redington (India) Ltd., Chennai as Technician Trainee, Customer Support Engineer, Technical Specialist and Asst. Manager-Service

Key Deliverables Developed and presented MIS reports to top management to aid in decision making Worked closely with OEMs/ODMs, presenting them results of regular monitoring of operational activities Maintained manpower and infrastructure availability across locations; also handled material and maintained MSL by

effective forecast Ensured training of CS Engineers/Logistics executives on products, customer handling and technology Established ISO 9001 Quality Standards for enhancing productivity and client satisfaction Identified opportunities and implemented various process improvement plans, cycle time reducing techniques, cost

saving measures etc. Mentored, led and provided training to operational personnel to achieve greater efficiency Prepared work allocations/activity schedules, monitored operational activities and provided feedback Followed various techniques in logistics/inventory management to ensure the stock accuracy/aging Supported C&F agents for import/export activities, Ensured insurance claim for damaged/lost consignment Managed reverse logistics effectively to return the defective material timely for OEM RMA apply

Highlights Secured “Outstanding Performance Towards Customer Satisfactions” Award three times by HP Participated in a Thailand tour by the company for the best performers as recommended by HP

Created a benchmark for the organization by developing a system for delivery tracking & improving the process by conducting gap analysis

Feb’98 to Sep’00 Merlion Tele System, Chennai as Customer Support EngineerOct’96 to Jan’98Anbu Telecom Services, Hosur as Customer Support EngineerHighlights Gained company’s confidence in authorization of new product support by quick learning as well as providing accurate

and timely support

Academic Details

PGDBM(MBA) from Narsee Monjee Institute of Management Studies in 2016 Bachelor of Computer Applications from TNOU in 2008 Diploma in Computer Application from Loyola College, Chennai in 1998 Diploma in Electronics & Communication Engineering from State Board of Technical Education, Tamil Nadu in 1996

Other Certifications/Courses: Certified in SQL – DBA, ITIL (Foundation 2011) and SFC Completed SAP MM course Preparing for PMP Certification

IBM Internal Training / Workshop – Completed Project Management Orientation Project Management Fundamentals Contracting for Project Managers Leadership in a Project Team Environment Technical Leadership in You

IT Skills: Well-versed in using MS Office, MS Project and Internet Applications

Personal Details

Date of Birth 12th March, 1977Address: #67/47, ARK Flat, Perumal Koil Street, Alappakkam, Porur, Chennai - 116Languages Known: English, Tamil, Telugu, Kannada & Hindi