Introduction EI Competence Workshop 1:

Self-awareness

Assessing and Measuring Emotional

Intelligence –Workshop 2

Workshop 3: Relationship

Building

Practicalities of the Programme

Closing games Ghazali Md. Noor

Client’s LogoEmotional Intelligence Training Programme

EQ and Business ScenarioAt the end of this course students will be able to

have high self awareness

have high emotional literacy

feel and understand the emotions of others

strike balance between Emotion and reason

take responsibility of your own emotions

76%

24%

Percentage

peopla/relational side

Technical/financial side

Have unrealistic goals and blind ambition Highly concerned about public Image Unable to tolerate failure Tendency to blame others for their own mistakes Working hard in a compulsive manner

Has high self awareness Has high emotional literacy Ability to feel and understand the emotions of others Able to strike a balance between Emotion and reason Takes responsibility of their own emotions

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Persons with High EI

Persons with Low EI

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Adapted from: The Cannon Emotional Competence ModelKate Cannon, Author

Self Awareness Emotional Self-

Awareness Self-Regard Reality Testing

Coping Skills Impulse Control Stress Tolerance Problem Solving Flexibility Optimism

Effective Relationships Interpersonal Relationships IndependenceInterpersonal Skills

Empathy Social Responsibility Assertiveness

Personal & Interpersonal Effectiveness Self-Actualization Happiness

plus

is related to

which predicts

and results in

The Foundation

Frances Clendenen – beBetter Networks, Inc.

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Intro

duct

ion

At the end of the workshop, you will be able to: define emotional intelligence be aware of the different models of emotional intelligence. describe the relationship between EI and job performance use emotions to achieve your objectives

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What emotions have you experienced in the past 24 hours?

Compare situations in which you react to those in which you respond

What emotions do you experience most often and how do you express them?

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What is Emotional Intelligence?

What is the connection?

Self-awareness & developing a positive sense of self-worth

Problem-solving

Emotional management / Impulse control

Decision-making

Relationship-building / Empathy / Social Skills

Taking responsibility for one’s actions

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Understand EmotionsRecognizes what events are likely to trigger different emotions

Knows that emotions can combine to form complex blends of feelings

Realizes that emotions can progress over time and transition from one to another

Provides a rich emotional vocabulary for greater precision in describing feelings and blends of feelings

What Does “Use Emotion” Entail?

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Manage Emotions

You are in a meeting when a colleague takes credit for the work you have done. What do you do?

A. Immediately confront the colleague saying that you did the research?

B. After the meeting, take the colleague aside & tell him/her that in the future you would appreciate credit for the work you did.

C. Nothing. It’s best not to embarrass colleagues in public.

D. After the colleague speaks, publicly thank him/her for referencing your work & provide additional details about the work.

Research findings:

Significant relationship between managing emotions ability and burnout and mental health

Teams with higher scores for managing emotions received higher performance rankings

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Suppose you are brilliant in a particular domain of study.

Or suppose you happen to have a great idea for a project (or both).

What kinds of emotional and cognitive intelligence are needed to see the project through to completion?

Illustrative Example of EQ and IQ

“All I Need to Know I Learned in Kindergarten”

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The Four-Branch Model of Emotional Intelligence

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What is the connection?

EI Training Programme

Workshop 1 Self-awareness

Workshop 2 Emotion Management

Workshop 3 Relationship Building

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EI C

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EI Competence Workshop 1

EI vs. IQ

5 groups

Pick one of the following elements of EI

1. Self-Awareness2. Self-Regulation3. Motivation4. Empathy5. Social Skills

Write one example of each competence

An intelligence quotient or IQ is a score derived from one of several different standardized tests attempting to measure intelligence.

First used in 1918 by American Army recruits. Reasons of high IQ

– Better nutrition– More children completing more schooling– Computer games and puzzles– Smaller family size

More IQ results in lower EI in children– More emotionally disturbed than the last– More lonely and depress– More angry and unruly– More nervous and prone to worry– More impulsive and aggressive

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1. How the brain works

2. Identification of emotions

3. Emotional triggers

4. Positive self-regard

5. Application of personal awareness

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Cerebral Cortex:Complex Thought

Limbic System: Emotions

Hippocampus: emotions & memory

Amygdala: emotional control & fear control

Hypothalamus: regulates fear & aggression

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Emotional Hijacking

Withstanding the Hijack

We feel before we think; everything that we sense has already been filtered through our

emotional brain.

When danger is sensed, we react emotionally first before the information has reached any part of the cerebral cortex that allows us to

process and think rationally

When what we sense reminds us of a past threat, we react with the same intense

emotions; we may not even be aware of the memory that has been triggered.

In order to think rationally and respond rather than react emotionally, we need to allow the information to reach the rest of the brain.

We can do this by becoming aware of our emotional triggers and learning to take a moment before reacting.

These skills are key components of Emotional Intelligence.

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Coping with Emotions

7 basic emotions

We typically deal with emotions one of four ways:

1) exaggerating the emotion so that we are overwhelmed by them and lose control;

2) accepting the emotion and not try to regain control;

3) substituting the emotion with something more comfortable like distractions; or

4) managing the emotion through self-awareness.

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Which emotions do you feel most often ?% of the day why?

Anger

Happiness

Fear

Disgust

Surprise

Love

Sadness

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Anger

Blood rushes to our hands so we can fight.

It can be an expression of frustration, stress, anxiety, loss, confusion, embarrassment, jealousy, rejection, threat, etc.

It is one of the most dangerous emotions because it is energizing, and the more often we are angry, the less arousal we need to stay in this

state. Anger builds momentum.

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Fear

Blood rushes to our arms and legs so we can run or fight.

It immobilizes us and forces us into fright, flight or freeze.

It is connected to worry, anxiety, stress, nervousness, panic, paranoia, and phobias.

It is sometimes expressed as anger.

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Sadness

Metabolism slows, giving us time to mourn.

It comes from not getting what you want or a fear of what might happen.

When sad, many people try to isolate themselves, but this cuts us off from resources to get over the sadness.

It is connected to depression, shame, disappointment, regret, guilt, embarrassment, and insecurity.

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Asse

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Workshop 2 Summary

Impulse Control

1. Impulse control

2. Stress management

3. Anger management

4. Managing sadness

5. Problem-solving

Emotional management is about how our thoughts, feelings and behaviours impact one another

We can not control our emotions, but with awareness, we can decide how long we experience them and how much they can impact our actions.

Workshop 2 addresses:Impulse control Anger managementDepressive thinking Stress management

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66.2% of the total variance in performance is predicted by emotional intelligence

Fariselli, L. & Freedman, j. ‘Stress, Emotional Intelligence and Performance in Healthcare’ (2008)

50% of work satisfaction is determined by the relationship a worker has with… his/her boss.A large hospital reduced turnover of critical-care nurses from 65 to 15 percent within 18 months of instituting an emotional intelligence screening assessment. (http://jamesdambrosio.com/2011/01/31/evidence-suggests-emotional-intelligence-increases-productivity/)

EI is a prerequisite for effective leadership across borders.

Requires a high level of self-mastery and people skills; ability to put yourself into the positions of others.

Importance of EI to Organisations, too

Goleman’s Framework

Motivation - the drive to work and succeed Self-awareness - understanding yourself, your strengths and weaknesses and how you appear to othersSelf-regulation - the ability to control yourself and think before you actEmpathy - how well you understand other people’s viewpointsSocial skills - communicating and relating to others

Self Awareness

Self Management Social Awareness

Relationship Management

SocialCompetencies

PersonalCompetencies

Social competence

4 Domains of Emotional Intelligence

Empathy Awareness of others’ feelings,

needs and concerns.

Understanding OthersDeveloping OthersService Orientation

Leveraging DiversityPolitical Awareness

Blocks to emotional intelligenceBlocks

Prejudice Low Self-esteem

Over SentimentalBehaviourAll prejudice, narrow-mindedness, favouritism,

intolerance, block our ability to understand our emotions as well as the emotions of others. Put a

STOP to prejudice and a GO to tolerance and progress.

A little black boy in an all white class in the days of discrimination stood up and said…”GOD DIDN’T MAKE JUNK”.

Yes! All of us are unique uncut sparkling diamonds and we must believe in ourselves and in the beauty of life.

Sentiments have an important role in human relationships, but, when allowed to run wild, these

damages the relationships. GROW UP!

USE YOUR SENTIMENTS WISELY……..

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Wor

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Workshop 3: Relationship Building

Depressive Thinking

Active listening

Empathy

Awareness of others’ feelings

Open topics and conclusion

Sadness is the emotion that people try to avoid the most.

People often isolate themselves when sad, which disconnects them from supports.

Laughter, exercise, small successes, and helping others can all help in counteracting sadness.

We often feel sad when we hold on to hurt feelings rather than expressing them.

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Stress ManagementIndicators of stress include: neck and back pain, headaches, overreaction, and change in sleep or appetite.

Worrying plays a part in stress and anxiety. It can create a cycle of negative thinking.

One major source of stress is how we perceive things.

Ways of coping with stress, relaxation techniques, proper nutrition, exercise and sleep.

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EI in reflection of Quran – Workshop 3

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Surah 42, Ayats 36-44

36. So whatever you have been given is but a passing enjoyment for this worldly life, but that which is with Allâh (Paradise) is better and more lasting for those who believe (in the Oneness of Allâh Islâmic Monotheism) and put their trust in their Lord (concerning all of their affairs).

37. And those who avoid the greater sins, and Al-Fawâhish (illegal sexual intercourse, etc.), and when they are angry, they forgive

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EI in reflection of Quran

38. And those who answer the Call of their Lord [i.e. to believe that He is the only One Lord (Allâh), and to worship none but Him Alone], and perform As-Salât (Iqâmat-as-Salât), and who (conduct) their affairs by mutual consultation, and who spend of what We have bestowed on them;

39. And those who, when an oppressive wrong is done to them, they take revenge.

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40. The recompense for an evil is an evil like thereof, but whoever forgives and makes reconciliation, his reward is due from Allâh. Verily, He likes not the Zâlimûn (oppressors, polytheists, and wrong-doers, etc.).

41. And indeed whosoever takes revenge after he has suffered wrong, for such there is no way (of blame) against them.

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42. The way (of blame) is only against those who oppress men and wrongly rebel in the earth, for such there will be a painful torment.

43. And verily, whosoever shows patience and forgives that would truly be from the things recommended by Allâh.

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44. And whomsoever Allâh sends astray, for him there is no Walî (protector) after Him. And you will see the Zâlimûn (polytheists, wrong-doers, oppressors, etc.) when they behold the torment, they will say: "Is there any way of return (to the world)?"

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Prac

tical

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of t

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Prog

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me

Practicalities of the ProgrammeRecruitment

Advertising

Food

Time

Parent Involvement

Location

Emotional Contagion and Team Performance

The affect (emotional behaviour) of the leaders plays a major role in team performance. You can see this clearly in the way “everyone just knows” when boss is having a bad day.

The way feelings spread from one person to another is called “emotional contagion.” Emotional ContagionEffect Mood of Group Leader

Right Mood for Job

EQ and Development Programs A study of 30 retired National Football League players shows that the benefits of emotional intelligence go far beyond financial performance. In fact, over 60% in the variation of these “life success” factors is predicted by emotional intelligence. Keeping that in mind many organizations started various programs.

Management training, Performance reviews

Leadership Development

Sales Hiring

Human Capital Strategy & Leadership Development

Stress Management Training

Leadership Development

Leadership Training and Team Development

Leadership Development in Express

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Clos

ing

gam

es

Each participant is handed pieces of paper

Each paper has the name of other participants

Each participant has to write “ I am glad I met XXX because…….”

The pieces of paper are distributed to the appropriate people & read when they get home

Introduction EI Competence Workshop 1:

Self-awareness

Assessing and Measuring Emotional

Intelligence –Workshop 2

Workshop 3: Relationship

Building

Practicalities of the Programme

Closing games Ghazali Md. Noor

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3 things you have learnt today

2 things you are not sure about

1 way you can link what you have done today to your work place

Wrap up

Write Down

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Learn Unlearn Relearn EvaluationPlease rate the following aspects of the course

excellent good not good poor

1. Organisation & domestics

2. Content

3. Notes

4. Presentation

5. Overall enjoyment

Other topics of interest

Course Date Name

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Ghaz

ali M

d No

or

HIGH-IMPACT LEARNING RESOURCE

Driving strategic initiatives to realize bottom line results and enhance employee engagement in the pursuit of organisational objectives. Involved in cross border humanitarian missions, Ghazali specialises in skills from an Islamic perspective. Held responsibilities as Group Director, Corporate Services. Portfolio includes Legal, Corporate Planning, Human Resources and IT. Performance-driven professional with 20 years of combined expertise in Human Resources management, recruiting, corporate and employment laws. Strategy architect in the development of innovative Learning initiatives to streamline processes and capitalise on organisational growth opportunities. A creative thinker, problem solver and decision maker who effectively balances the needs of employees with the mission of the organization. Strong communication, interpersonal relations, mentoring, negotiation and organisational skills. Passionate in sharing through lectures and learning, he is registered as a Resource Person with Malaysian Institute of Management and frequent speaker at both local and foreign conferences for Signium International and Asia Business Forum.

Talent Acquisition & TrainingCompensation & BenefitsUnion RelationsProcess ImprovementSuccession Planning & Career Development

Organisational Development Employee DevelopmentProject Management Programme Development

Staff Recruiting & Retention HR CompliancePerformance Management Conflict Resolution

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Ghazali Md Noor Examples Of Relevant Project Work

EXECUTIVE SUMMARY

Prior to joining Encorp, Ghazali has previous engagements with various organisations, namely Majlis Amanah Rakyat, Johor Land Berhad, TH Properties Sdn Bhd, ntv7, Shell Malaysia Trading Sdn Bhd and Multimedia Development Corporation Sdn Bhd, just to name a few.

With more than 20 years of experience, he began his career with Johor Corporation in 1988, followed by exposures in petroleum multinationals and media industry. He has been a consultant and learning facilitator for the past 9 years.

EDUCATION & PROFESSIONAL AFFILIATIONS

Ghazali also holds a Post Graduate Diploma in Hospital Administration from MPC International Houston, Texas and is a Certified Financial Planner (Financial Planning Association of Malaysia).

Studied for M. Sc.HR (Development) at Universiti Putra Malaysia and sat for LLM at International Islamic University, Gombak.

Associate Member of Institute of Financial Accountants (UK).

Associate Member of Institute of Chartered Secretaries and Administrator (UK).

AREAS OF FOCUS INCLUDE:

1. Performance measurement and reporting system implementation utilising Balanced Scorecard methodology;

2. Plan, develop and conduct a fast track recruitment and selection programme; 3. Job Analysis; 4. Psychometric profiling;5. Training Needs Analysis; and6. Develop and deliver 24 Leadership learning and development programmes.

SOME OF THE ORGANISATIONS WORKED WITH ARE: Majlis Amanah Rakyat (MARA) INTAN (Bahagian Pembangunan Organisasi, JPA) Johor Land Berhad PASDEC Corporation Malaysian Institute of Management Signium International Asia Business Forum (both guest speaking and workshop) TH Properties Sdn. Bhd. Natseven TV Sdn. Bhd. Encorp Group of Companies Shell Malaysia Trading Sdn. Bhd. Mobil Oil Malaysia Sdn. Bhd. Jabatan Kerja Raya Multimedia Development Corporation Sdn. Bhd. (MDeC) Technology Park Malaysia Giant Hypermarket Cold Storage Malaysia Guardian Pharmacies Dairy Farm Group Khazanah Nasional Group UEM Berhad

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Ghazali Md Noor Achievements From - To

EXPERIENCE

Johor Corporation

Mobil Oil (M) Sdn. Bhd.

Shell Malaysia Trading

Media industry through Terrestrial TV station nTV7.

Encorp Berhad

Consultant and learning facilitator

CHANGE MANAGEMENT

Company Secretary & Director. In charge of Johor Corporation subsidiaries under the listed KPJ Healthcare Berhad.

Employee Relations & Welfare Head. Designing, planning and leading major business change programmes; developing alignment and capability in sponsors and agents of change; using appropriate communication and involvement approaches and success measures.

Advisor, Policy Development OHME. Evaluate existing remuneration system with the objective of replacing it with a controlled Performance Linked Compensation system.

Head, HR & Admin. Oversee the enterprise-wide strategic Human Capital development initiatives.

GM, Group HR & Administration. Identifying development needs in individuals and organisations, designing and implementing appropriate development approaches.

PEOPLE DEVELOPMENT Develop People-Capability Maturity Model initiatives as a change management tool. Plan, organise and develop Industrial Building System capability implementation. Establish end-to-end Deloitte Employability Centre delivery for Graduate Leadership Assessment &

Development.

CULTURE CHANGEAssessing organisational culture and climate, identifying key culture drivers, designing and implementing approaches to establish new leadership styles and organisational cultures. Lectures on Corporate Administration paper for the Malaysian Association of the Institute of Chartered

Secretaries and Administrators examination at Brickfields Asia College. Advisor, Curriculum Development for the Bachelor of Corporate Administration, Faculty of

Administration and Law, Universiti Teknologi MARA. Being a Panelist, he contributed to the development of curricula for the Diploma, B.Sc., and M. Sc. Integrated Administrative Systems, Faculty of Office Management, Universiti Teknologi MARA.

1988 – 1991

1991 – 1996

1996 – 2001

2001 – 2011

2011- Present

Past 11 years