eGovernment Program - United...

eGovernment ProgramKingdom of Bahrain

Mohamed Ali Al QaedCEO, eGovernment Authority

Reform initiatives

Labour Reform Economic Reform(Industrial reform)

Educational Reform(higher education) Juridical Reform Admin. And Civil

Reform

National Economic Development (2030)

Political Reform

eGovernment Vision

“To be the eGovernment leader committed to provide all Government services that are integrated and best-in-class, available to all through their channel of choice helping Bahrain transform as the finest country in GCC to visit, live, work and do business”

“Deliver Customer value through Collaborative Government”

Data CentreData Centre

Government Data NetworkGovernment Data Network

Data SecurityData Security

National Data SetNational Data Set

eOfficeeOfficeCustomsCustomseHealtheHealthEducationEducation

Real EstateReal EstateeProcurementeProcurementG2B GatewayG2B GatewayG2E portalG2E portal

Social Information

Social InformationTourismTourismCase

ManagementCase

ManagementServices GatewayServices Gateway

Enterprise architectureAuthentication (Single Sign on, Smart card)

Enterprise architectureAuthentication (Single Sign on, Smart card)

Mobile gatewayMobile

gatewayNational contact centre

National contact centre

Common service centre

Common service centre

eGovernment portal

eGovernment portaleGovernment

Authority

BPR & Legal

Capacity Building

Marketing & Awareness

International Events

International Benchmarking

Programme management

Monitoring & Evaluation

eGovernment Vision

All Government

services

Integrated, Best in class

Available to all

Channels of choice

eGovernment Leader

0.0480.334eParticipation Index

0.8500.864Human Capital Index

0.3150.334Infrastructure Index

0.4190.520Web Measure Index

0.5280.572UN eGovernment Readiness Index

5342UN eGovernment Readiness Ranking20052008Matrices

0.0480.334eParticipation Index

0.8500.864Human Capital Index

0.3150.334Infrastructure Index

0.4190.520Web Measure Index

0.5280.572UN eGovernment Readiness Index

5342UN eGovernment Readiness Ranking20052008Matrices

Our Achievements VS PromiseseGovernement Leader

All Government

services


Available to all

Channels of choice

eGovernment Leader

Our Achievements VS PromisesAll Government Services

Renewal of CR

Labour Compliants

Notification of Tenders

Check status of an eVisa

eVisa sponsor login

eVisa new sponsor

CR application status

Tender related services

Tender's to be opened

Tender's - Live Opening

Tender Awards

Opened Tenders

Future Tenders

Crown Prince Awards

Smart Card Appointment System

Inquiry on Smart Card Appointment

CPR appointment

Bahrain Locator

Agent CPR Access

Health related services

Search for Doctor

List of Hospitals and Pharmacies with their

contact details

Drug Prices

Delivery Date Calculator

Public Libraries on-line Services (Inquiry)

Pay UOB Student Fees

Check your Blood Record

Body Mass Index (BMI) check

Check Appointment

Private Appointment

Health Service Locator

Graduate Exam Results

Accredited Missions in Bahrain

Directory of Bahrain Embassies Abroad

Directory of Foreign Embassies in Bahrain

Flight Arrival and Departure Schedule

Weather and Climate Information

Apply for an eVisa

Payment of Traffic Contravention Fines

Submission of yearly salary updates

Disconnection of MEW Services

Billing Services - additional copies of bills,

enquiries

Payment of Electricity and Water Bills

Submit Meter Reading for Billing

Issue of Building Permits

Payment of Rent for Municipality-owned

Properties

Payment of Municipality Rates from all

Property Owners

Registration Service for Bahraini Abroad

Results of laboratory tests (incl. Radiology

Tests)

eWelfare

National Email Competition

Employer's Account Statement

Municipal Land for Investors

Public Libraries on-line Services

(Reserve/Borrow)

Our Achievements VS PromisesAll Government Services

Renewal of CR

Labour Compliants

Notification of Tenders

Check status of an eVisa

eVisa sponsor login

eVisa new sponsor

CR application status


Tender's to be opened

Tender's - Live Opening

Tender Awards

Opened Tenders

Future Tenders

Crown Prince Awards

Smart Card Appointment System

Inquiry on Smart Card Appointment

CPR appointment

Bahrain Locator

Agent CPR Access

Health related services

Search for Doctor

List of Hospitals and Pharmacies with their

contact details

Drug Prices

Delivery Date Calculator

Public Libraries on-line Services (Inquiry)

Pay UOB Student Fees

Check your Blood Record

Body Mass Index (BMI) check

Check Appointment

Private Appointment

Health Service Locator


Accredited Missions in Bahrain

Directory of Bahrain Embassies Abroad

Directory of Foreign Embassies in Bahrain


Weather and Climate Information

Apply for an eVisa


Submission of yearly salary updates

Disconnection of MEW Services

Billing Services - additional copies of bills,

enquiries


Submit Meter Reading for Billing


Payment of Rent for Municipality-owned

Properties

Payment of Municipality Rates from all

Property Owners

Registration Service for Bahraini Abroad

Results of laboratory tests (incl. Radiology

Tests)

eWelfare

National Email Competition

Employer's Account Statement

Municipal Land for Investors

Public Libraries on-line Services

(Reserve/Borrow)


Apply for an eVisa




Inflation subsidy


Renewal of CR

Labour Complaints


CPR appointment

Agent CPR Access

Vital StatisticsVisitors from 160 countriesOver 36 % of new visitorsOver 9 millions visitsAverage time spent – 6 minutes65+ vital services onlineCredit & Debit card paymentOver US 12,000,000 yearly online

payments

All Government

services


Available to all

Channels of choice

eGovernment Leader

DR SiteGovernment Data Centre

Government Data Network

Ministry1

Ministry 2

Ministry 3

Hosting servicesGovernment e-mail

Government DNS ServiceGovernment Internet Service

Internet

Laws High Level Policies & Standards

Enterprise Agreements

Our Achievements VS PromisesIntegrated Best in Class

Project Chief

Project Management

Officer

Business Process Team

Technical Team

Service Owner

Business Analyst

QA/Content Manager

System analyst/ Designer

Programmers

Enterprise Architectur

e

EAVisioning

EA Scope & Context

Goals, Objectives

and Requirements

Opportunities and

Solutions

OrganizationalImpact

BenefitsCase

Transformation

Planning

GovernanceImplementation

Our Achievements VS PromisesIntegrated Best in Class

All Government

services


Available to all

Channels of choice

eGovernment Leader

Our Achievements VS PromisesAvailable to all

All Government

services


Available to all

Channels of choice

eGovernment Leader

Public Service Delivery

eGovernment Portal

Mobile Portal National ContactCentre

Common Service centre

eMail Phone Fax SMS/WAP

PDAIVRMobileVOIP

Our Achievements VS PromisesChannels of Choice

eGovernment Authority – Enabling the vision

eGovernment Authority

BPR & Legal

Capacity Building






Business process reengineering Business process reengineering

Before

Pay the Insurance at the insurance

company

Stamp the form, pay contraventions

if any

Visit the post office, submit the form,

insurance card and pay the fees

Post office settles the fees through the centralized

system with GDT

Post office forward the form to GDT

GDT process the form, produce the

badge, forward back to Post office

Post office sent the badge to the

customer

After

Pay the Insurance at the insurance

company

Pay the contravention and

reg. fee onlinePost office forward the form to GDT

GDT process the forms online,

produce badge and forward to post

office

Post office settles the fee thro’

centralized clearing system with GDT

Post office sent the badge to the

customer

Visit the post office, submit

the form, insurance

card and pay the fees

Visit the post office, submit

the form, insurance

card and pay the fees



BPR & Legal

Capacity Building






LegalThe Electronic Transaction Laws

The Regulations on the Certification Service Providers

The Regulations on the Government Electronic Activities

The Resolution on the Formation of the SCICT

The Telecommunication Laws and related regulations

The National ID Card Laws and Its by-law; and

The Intellectual Property Laws

LegalThe Electronic Transaction Laws

The Regulations on the Certification Service Providers

The Regulations on the Government Electronic Activities

The Resolution on the Formation of the SCICT

The Telecommunication Laws and related regulations

The National ID Card Laws and Its by-law; and

The Intellectual Property Laws



BPR & Legal

Capacity Building








BPR & Legal

Capacity Building






Capacity BuildingProject management

Vendor management

Outsourcing

Business communication

Courses for Judiciary

Customer services orientation course

Capacity BuildingProject management

Vendor management

Outsourcing

Business communication

Courses for Judiciary

Customer services orientation course



BPR & Legal

Capacity Building










BPR & Legal

Capacity Building








INFOCONNECT INFOCONNECT ––KUWAIT 2007KUWAIT 2007

GITEX 2007GITEX 2007



BPR & Legal

Capacity Building






eGulf – GCC wide eGovernment initiative

•GCC wide eGovernment awards

•Standards & Policies

•Common Services

eGulf – GCC wide eGovernment initiative

•GCC wide eGovernment awards

•Standards & Policies

•Common Services

Provisioning of

Common Services on Web

Portal

Integration and Linking of Services

on Web Portal

Integration and Linking of the Service Delivery

Channels

20152008

eGulf Vision

Provisioning of Common

Services on Web Portal


on Web Portal


Channels

20152008

Provisioning of Common

Services on Web Portal


on Web Portal


Channels

20152008

eGulf Vision



BPR & Legal

Capacity Building










BPR & Legal

Capacity Building






Programme Management

Programme Management

PMO managed by

PwCAdvisor

SCICT

TCICT

CEO

Policies & BPR Directorate

Human & Financial Capacity Building

Directorate

Services & Channel

Enhancement Directorate

Marketing & Awareness Directorate

Task team in ministries



BPR & Legal

Capacity Building






eGovernment Authority functions

eGovernment Authority functions

Core(Program Level)

Strategize

Undertake

Coordinate

Support (Project Level)

Enable(Capacity Balancer)

Project Design & Development

Project & Risk management

PPP/Private financing initiatives

Bid process management

Project Preparation

Service Integration

Capacity Building

Project definition and monitoring

Project Prioritization

Enterprise Architecture

Government Process Reforms



Knowledge management

Technical assistance

Financial restructuring

Core & Support infrastructure



BPR & Legal

Capacity Building






eGovernment Workgroups

Act as a forum to identify and address issues of common concern among the participating ministries / agencies and eGovernment

Ensure the e-service compliance with the eGovernment policies and procedures

Define Service business / technical high -level requirements for e-enablement

Develop the project plan, budget and overseeing the project implementation

Conduct process reengineering, change management and capacity building

Develop all services related business document as per the guidelines of the eGovernment Authority standards

Development of the service and support in operationalising the eService

eGovernment Workgroups

Act as a forum to identify and address issues of common concern among the participating ministries / agencies and eGovernment

Ensure the e-service compliance with the eGovernment policies and procedures

Define Service business / technical high -level requirements for e-enablement

Develop the project plan, budget and overseeing the project implementation

Conduct process reengineering, change management and capacity building

Develop all services related business document as per the guidelines of the eGovernment Authority standards

Development of the service and support in operationalising the eService



BPR & Legal

Capacity Building






eGovernment Customer Satisfaction Survey

eGovernment Customer Satisfaction Survey

26%

74%

YesNo

93%

7%

SatisfiedDissatisfied

Service Awareness Satisfaction Levels

90%

5% 5%

Will useWill not useCant say

Repeat Usage Portal Usage Monitoring

eGovernment Authority - Creating an enabling environment

Infrastructure for eGovernment• High mobile and landline penetration, 1,116,000 mobile subscribers in 2007, 107 mobiles per

100 inhabitants

• Reasonable PC penetration - 70% of the households have one or more PCs with 14.6%

having laptops

• Availability of high bandwidth internet connectivity- 52% house holds have internet of which

95% have broad band

ICT education strategy• Creation of a knowledge society in the Kingdom to lead and co-ordinate its strategic vision for

ICT with all stakeholders in order to implement and sustain national priorities like the eGovernment

• Raise standards in ICT by promoting good practice in order to prepare pupils with the necessary skills to become e-confident citizens

• Ensure that the development of ICT in the Kingdom is monitored and evaluated for continuous improvement

• Support the industry to use ICT with confidence, competence and capability in the true spirit of workforce reform

• Continue with research and development into new and emergent technologies to ensure that the quality of provision is maintained and the infrastructure sustained and supportedSupport in overall economic development

Infrastructure for eGovernment• High mobile and landline penetration, 1,116,000 mobile subscribers in 2007, 107 mobiles per

100 inhabitants

• Reasonable PC penetration - 70% of the households have one or more PCs with 14.6%

having laptops

• Availability of high bandwidth internet connectivity- 52% house holds have internet of which

95% have broad band

ICT education strategy• Creation of a knowledge society in the Kingdom to lead and co-ordinate its strategic vision for

ICT with all stakeholders in order to implement and sustain national priorities like the eGovernment

• Raise standards in ICT by promoting good practice in order to prepare pupils with the necessary skills to become e-confident citizens

• Ensure that the development of ICT in the Kingdom is monitored and evaluated for continuous improvement

• Support the industry to use ICT with confidence, competence and capability in the true spirit of workforce reform

• Continue with research and development into new and emergent technologies to ensure that the quality of provision is maintained and the infrastructure sustained and supported

• Support in overall economic development

eGovernment Authority - Creating an enabling environment

PC penetration programme• A unique concept for providing PCs and internet for all• Partnered with Private parties for providing PC to students under the CSR scheme• Ministry of Finance scheme for all government employees • PPP venture to provide PCs and internet to all citizens

Customer charter:

PC penetration programme• A unique concept for providing PCs and internet for all• Partnered with Private parties for providing PC to students under the CSR scheme• Ministry of Finance scheme for all government employees • PPP venture to provide PCs and internet to all citizens

Customer charter:

eGovernment Authority - UN Ranking – An Introspection

International Benchmarking – UN Ranking over the yearsInternational Benchmarking – UN Ranking over the years

Clear Vision

Production

Strategy

Infrastructure

Connected eServices

Multi Service delivery Channels

Identification of customer segments

Marketing

Comprehensive Marketing & Awareness Programmes

PPP

Consumption

Availability of access tools for using eServices

Capacity Building

Continuous Evaluation and improvements

Conclusion

Thank you

eGovernment Program - United...

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