A Presentation

On

“Effective Communication Skills”

By:- S D Jogi

Contents

• What is communication• Effective Communication• Process of communication• Communication Impact• Types of Communication• Listening• Body Language• Some Guidelines

What is Communication

• Communication is the process of transferring signals/messages between a sender and a receiver through various methods (written words, nonverbal cues, spoken words). It is also the mechanism we use to establish and modify relationships.

Most Common Ways to Communicate

Speaking

Writing

Visual Images

Body Language

We Communicate to:

• Share our idea and opinions

• Provide feedback to others

• Get information from others

• Gain power and influence

• Develop social relationships. etc

How do You go about Establishing Rapport ?

• You need self – confidence

• You must understand people

• You must be enthusiastic

• You must make eye contact

• You must be interested in them

Communication is a Series of Experiences of

Types of Communication

• Verbal 1) Oral 2) Written• Non – Verbal 1) Gestures 2) Postures 3) Movements• Symbolic

Barriers in Communication(that have to do with the Communicator)

• Unwillingness to say things differently• Unwillingness to relate to others differently• Unwillingness to learn new approaches• Lack of self-confidence• Lack of enthusiasm• Voice quality• Prejudice (prefixed)• Negative self image• Lack of feedback• Lack of motivation and training• Language and vocabulary level• Lack of self awareness

Principles of Communication

The GATE Principles• Get Attention• Add Credibility• Tell your purpose• End with a question

The KISS Principle• Keep It Short and Simple

Barriers in Communication(that have to do with the Receive)

• Selective perception

• Unwillingness to change

• Lack of interest in the Topic/Subject

• Prejudice & Belief System

• Rebuttal Instincts

• Personal value System

External Barriers in Communication

• Environment

- The Venue

- The Effect of Noise

- Temperature in the room

• Other people – Status, Education

• Time

How to Develop Good Communication Skills

Understanding the Basics of Communication Skills• Know what communication really is• Have courage to say what you think• Practice.Engaging Your Audience• Make eye contact• Use gestures• Be aware of what your body is saying• Manifest constructive attitudes and beliefs• Develop effective listening skillsUsing Your Words• Enunciate your words ( Speak clearly and don’t mumble)• Pronounce your words correctly• Use the right words• Slow your speech downUsing Your Voice• Develop your voice• Animate your voice• Use appropriate volume

Listening

• Listening is hearing, interpreting when necessary, understanding the message and relating to it by asking questions.

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Improving Listening Skills

• By not being pre-occupied

• Being open minded & non defensive

• Minimizing interruptions

• By asking questions

• Involving ourself

Body Language

• Body language refers to various forms of nonverbal communication.

• “Action Speaks Louder than Words”.

• “Body language is more honest than words”.

Do you care about your body language?

• Exercise:

• When You cross your arms on your chest, do you cross left over right or right over left?

• “Seven out of Ten people cross their left arm over their right”.

Demonstrate the different Emotions

• Happy

• Excited

• Scared

• Angry

• Sad

• Surprised

• Bored

• Curious

• Proud

• Eager

6 Secrets to Attractive Body Language

• Face

• Gesture

• Eye Contact

• Posture

• Territory

• Mirror

Between 60 to 80% of our message is communicated through our body language

Palms and Handshakes

Palm Power

• Palm Up: The palm facing up is used as a Submissive, non-threatening gesture.

Palm Down

• When the palm is turned to face downwards, you will project immediate authority.

• The other person will sense that you’ve given them an order.

Handshake Styles

• Dominance

• Submissive

Palm – Closed

•Finger Pointed : Is one of the most annoying gestures.

Some Final Guidelines

• Practice active listening, listen for facts and feelings, content and intent.

• Identify barriers to good listening – and knock them down.

• Guide conversation with “Open” and “Closed” questions.

• Defuse difficult situations; encourage participations.• Build empathy and check understanding.• Read and us body language effectively.• Speak effectively and persuasively.

QUESTIONES ?

THANK YOU