TQM - LEADERSHIP - FINAL YEAR ECE - SRI SAIRAM INSTITUTE OF TECHNOLOGY - DR.K.BARANIDHARAN
EE&FA - TEAMS AND TEAM WORKS - FINAL YEAR CS/IT - SRI SAIRAM INSTITUTE OF TECHNOLOGY -...
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Transcript of EE&FA - TEAMS AND TEAM WORKS - FINAL YEAR CS/IT - SRI SAIRAM INSTITUTE OF TECHNOLOGY -...
Dr.K.Baranidharan
Present by…
TOTAL QUALITY
MANAGEMENTTQM
2April 12, 2023
TEAMS AND TEAM WORK
Presented by
Dr.K.Baranidharan
• TEAM: a group of people working together to achieve common objectives or goals.
• TEAMWORK: cumulative actions of the team during which each member of the team subordinates his individual interests and opinions to fulfill the objectives or goals of the group
• TQM :the involvement of everyone in making improvements
Benefits of TEAMWORK• Improved solutions to quality
problems• Improved ownership of solutions• Improved communications• Improved integration• Improved cooperation
15-8
The Types of Groups and Teams in Organizations
Figure 15.2
15-9
The Types of Groups and Teams
• Formal Group– A group that managers establish to
achieve organization goals.• Cross-functional teams
– composed of members from different departments
• Cross-cultural teams – composed of members from different
cultures or countries
15-10
The Types of Groups and Teams
• Informal Group– A group that managers or nonmanagerial
employees form to help achieve their own goals or to meet their own needs.
15-11
The Types of Groups and Teams
Type of Team
Top-management team
A group composed of the CEO, the president, and the heads of the most important departments
Research and development team
A team whose members have the expertise and experience needed to develop new products
Command groups A group composed of subordinates who report to the same supervisor, also called a department or unit,
Task forces A committee of managers or nonmanagerial employees from various departments or divisions who meet to solve a specific, mutual problem; also called an “ad hoc” committee
15-12
The Types of Groups and Teams
Type of Team
Self-managed work team
A group of employees who supervise their own activities and monitor the quality of the goods and services they provide.
Virtual team A team whose members rarely or never meet face to face and interact by using various forms of information technology such as email, computer networks, telephone, fax and video conferences.
Friendship group An informal group composed of employees who enjoy each other’s company and socialize with each other.
Interest group An informal group composed of employees seeking to achieve a common goal related to their membership in an organization.
15-13
Teams andResponsiveness to Customers
• Responsiveness to Customers– Difficult to achieve given the many
constraints.• Safety issues, regulations, costs.
– Cross-functional teams can provide the wide variety of skills needed to meet customer demands.• Teams consist of members of different
departments.
Browaeys and Price, Understanding Cross-cultural Management, 1st Edition, © Pearson Education Limited 2009Slide 16.14
Team Role
Team role Descriptors and strengths
Completer-finisher introvert, delivers on time
Implementer Conservative, reliable, turns ideas into practical actions
Team Worker co-operative, averts friction
Specialist provides knowledge and skills in rare supply
Monitor Evaluator open to change, judges accurately
Co-ordinator Dominant, good chairperson, delegates well
Plant Trustful, creative, solves difficult problems
Shaper Emotional, impatient, has the drive to overcome obstacles
Resource Investigator Diplomatic, persuasive, communicative, develops contacts
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15
Characteristics of an effective team Competency – in terms of technical skills
and managerial skills. Hardware, software skills as well as
communication and interpersonal skills.
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Characteristics of an effective team Common purpose – everyone works for the
same set of objectives described in the project plan. This helps: channel collective efforts toward the ultimate
goal of the project; e.g., customer satisfaction. focus communication reduce ambiguity. increase interaction among members.
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17
Characteristics of an effective team Sense of trust – among team members as
well as between members and the project manager. Members feel comfortable discussing
mistakes. Members feel comfortable asking each other
for help. It reduces secrecy, rumor, gossip, etc.
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18
Characteristics of an effective team Positive attitude – the team exhibits a can-
do attitude at all times. Especially when project is faced with
setbacks and difficulties; turnover, vendor issues, resource shortfall.
It shows creativity and exhibits problem solving attitude to get things done within time and budget.
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Characteristics of an effective team Outcome oriented – the team understands
that ultimately it is the customer satisfaction that matters. Considers project owners, sponsors, users
and the management as customers. Works toward accomplishing the desired
outcome.
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Characteristics of an effective team Problem solving – the team seeks creative
means to accomplish goals and objectives. The ability to see problems before they arise
and to prepare for appropriate response. It reflects team competency and experience
and creates respects from stakeholders.
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Characteristics of an effective team Synergy – the team exhibits high levels of
energy, coordination, and effectiveness. The team functions as a cohesive unit. Communication among members is smooth
and effortless. There is a high level of understanding among
members with respect to project goals. The team’s energy is focused and waist is
minimized.
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22
Characteristics of an effective team Responsibility – members feel responsible
for successes and failures of the project. Individuals succeed or fail when the team
succeeds or fails. Individuals relate responsibilities of their work
units and tasks with those of the project.
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Characteristics of an effective team Openness – the team exhibits openness for
exchanging ideas. Innovation and critical thinking is encouraged. Proposals for change are forthcoming,
realistic and timely. Members feel comfortable seeking help from
others; this will reduce problems later.
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24
Characteristics of an effective team Professionalism – the team holds high
standard, respects the individual, and adheres to codes of ethics. The team exhibits integrity. Members respect each other, customers, and
stakeholders.
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Barriers to Team progress Insufficient training Lack of planning Lack of management support Lack of union support No time to do improvement work Project objectives are not significant Project scope too large Incomplete rewards and
compensation 25
Stages of Team Development
Forming Storming
Norming Performing Adjourning
Group of individuals and team work. Agreement and role allocation are challenged
and the established at the stage of team developed
Team development , formal and informal relationships
Operating successful manner Performance is to be evaluated in view of the
set targets
Dr.K.BaranidharanTHANK YOU