Overview of Oracle Order ManagementOverview of Oracle Order Management
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Objectives
Describe Oracle Order Management and its main components
Explain the capabilities of Oracle Order Management
Identify the other products that Oracle Order Management integrates with
Copyright © 2007, Oracle. All rights reserved.
What is Oracle Order Management?
Overview of Oracle Order Management
Order Capture and Order Fulfillment
What is Oracle Order Management?
Oracle Order Management is the central product used to capture and fulfill different types orders and returns from different sources. Some of the order types that are supported by Oracle Order Management are: Orders with standard items, orders with service items (warranties), orders with PTO Models and PTO Kits, orders with ATO Models and Kits, orders with CTO items, returns, drop shipments, sales agreements with releases, back to back and internal orders.
Using the Oracle Workflow engine, you can model and execute any order process. You can customize workflow processes to reflect your business practices.
Order Capture
You can get orders from various sources: Import, EDI/XML, CRM, entry, etc. The Sales Orders and Quick Sales Orders window enable you to enter, view and search for orders and returns. The Order Organizer window enables you to search for orders based on multiple criteria, perform mass updates and scheduling operations on many orders and lines at a time. Using the e-Commerce (EDI) Gateway and the XML Gateway you can bring in orders from other legacy systems and with the help of Order Import (Order Import API which in turn calls Process Order API) you can convert them into the format that Oracle Order Management accepts. Within e-Business Suite, you can obtain orders from the online store (iStore of CRM) or Quoting and use them in Oracle Order Management.
Process Order API is used to receive any entered or imported orders. Process Order API is used to perform operations like create, update, delete on all the objects (header, line, pricing entities) of the sales orders window. When an order is captured, Process Order API performs tasks like Attribute Level Security Check, Attribute Validation, Defaulting, Record Validation, Database Write, Cross Record and Cross Entity logic to ensure data integrity and consistency.
Order Fulfillment
The Order Fulfillment process enables you to fulfill orders of various types, some of which are Internal Orders, Back-to-Back Orders, Drop Shipments, Configure to Order etc.
The fulfillment activity is actually a seeded workflow activity (FULFILL_LINE) and it ensures that the order lines are ready for completion. There are two activities which are considered fulfillment method activities in the seeded OM workflows. For a standard shippable line the fulfillment method activity is the shipping activity. For a return line the fulfillment method activity is the receiving activity. You may define any activity as the fulfillment method activity in a workflow process. The fulfillment activity must be between the fulfillment method activity and the invoice interface activity in the respective workflows.
Copyright © 2007, Oracle. All rights reserved.
Order Capture and Order Fulfillment
Schedule
Check
Availability
Oracle Order Management Capabilities
Managing Orders – Multi-Org Access Control, Purging, Copying, Mass Updates
Managing complex business processes – Pricing and Shipping Execution integration, Order Entry to Fulfillment, Order Fulfillment to Invoicing
Integration with AOL (FND) – flexibility in configuring and customizing business processes
Personalize OA Framework (HTML) pages of Order Information Portal
Oracle Order Management Capabilities
You can get orders from various sources, process and fulfill them in e-Business suite.
You can manage your orders by restricting the organization(s) your order(s) can be created and viewed/updated in.
With Pricing and Shipping Execution integration, you can ensure that the order gets progressed to the state where it can be fulfilled, which means, all the conditions that satisfy the order completion are met.
The complete Order to Cash flow involves cycles like Order Entry to Fulfillment, and Order Fulfillment to Invoicing.
Being a part of the e-Business Suite, Oracle Order Management integrates with AOL so that you can create sub-menus and functions and assign them to an Order Management responsibility, create and use concurrent request groups pertaining to Order Management, customize Order Management forms etc.
You can personalize the Order Information Portal (HTML) pages using the following option: In any of the Order Information Portal pages, click the Personalize Page link and on the entity (for example: Header, Column Name) click the Personalize icon. You can personalize at any one of the four levels: Function, Site, Organization, Responsibility. You need to enable the profile option Personalize Self-Service Defn for the Personalize Page link to display on the page.
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Order to Cash Lifecycle
Order to Cash Lifecycle
A typical order-to-cash cycle is as follows: You can enter orders from diverse sources like iStore (online store application), EDI, XML or data entry. After you enter an order, the items on the order are validated in Oracle Inventory; a price is calculated for the items using the pricing engine; the availability of the items are checked and may be reserved; the items are then pick released and shipped to the customer. You can record the customer’s acceptance of the goods either before the items are billed or after the billing takes place. Customer Acceptance is optional and you can enable the Customer Acceptance functionality using the system parameter Enable Fulfillment Acceptance. You can then invoice the customer for the items shipped, perform cash management and bank reconciliations.
Copyright © 2007, Oracle. All rights reserved.
Integration with Other Products
Oracle Order Management is closely integrated with the Advanced Pricing, Shipping Execution, Configurator and Release Management products that are part of the Order Management suite.
Instructor Note: The following practices are needed to execute other practices later in the course.
Refer to Practice – Creating a User and Assigning Responsibilities [LAB43E4Y]
Refer to Practice – Customizing the Quick Sales Order Window [LAB43E5Y]
Copyright © 2007, Oracle. All rights reserved.
Summary
An overview of Oracle Order Management
The capabilities of Oracle Order Management