UNIFIED COMMUNICATIONSOVERVIEW

Elias N. AadTechnical Sales Support Engineer

PRESENTER’S NAME:

COMMUNICATIONS ENVIRONMENTWHAT’S AFFECTING THE WAY WE WORK?

FLEXIBILITY

COMMUNICATIONS ENVIRONMENT > 21st CENTURY BUSINESS IMPERATIVES

Blurring ofWork &

Free Time

Anytime,AnywhereAccess &

Availability

CollaborativeCommunities

Built-inResiliency &Compliance

Travel /CommutingReductionPrograms

SPEED & AGILITYrequired to be competitive

CONTINUITY & COMPLIANCEno longer nice to haves

INNOVATIONis a key driver of business performance

GREEN BUSINESS PRACTICEbusiness practices becoming mainstream

NEW WORK & COMMUNICATIONS MODEL

COMMUNICATIONS ENVIRONMENT > GLOBAL TRENDS DRIVING BUSINESS CHANGE

GLOBAL MOBILE VIRTUAL

CONNECTIONCOMPLEXITY

COMMUNICATIONS ENVIRONMENT > A NEW WAY TO COMMUNICATE

EFFECTIVE

OPEN

COLLABORATIVE

MORE EFFECTIVEWAY TO

CONDUCT BUSINESS

AN OPEN SOLUTIONTHAT WORKS IN YOUR

CURRENT ENVIRONMENT

TRULY COLLABORATIVEENVIRONMENT

WITHOUT BORDERS

COMMUNICATIONS ENVIRONMENT > FRAMEWORK

IP NETWORK

VID

EO

VOIC

E &

UN

IFIE

D M

ESSA

GIN

G

E-M

AIL

/ C

ALE

ND

AR

END

POIN

TS

MO

BILI

TY

PRES

ENC

E / I

Ms

TEL

EPH

ON

Y S

ERV

ICES

CO

NFE

REN

CE

/ CO

LLA

BOR

ATIO

N

CO

NTA

CT

CEN

TER

SECURE BUSINESS PROCESS PRODUCTIVITY BUSINESS TRANSFORMATION

COMMUNICATIONS ENVIRONMENT > COMMUNICATIONS VALUE CHAIN

Evolution of Communications

Busi

ness

Val

ue

Ubiquitous Infrastructure

Data, Video & Voice Convergence

Unified Communications

Collaborative Communities

CONNECT INTEGRATE OPTIMIZE TRANSFORM

Reduced transport costs

Improved resiliency

Simplified infrastructure management

Uniform security &authentication

Unified user experience

Simplified Rich Media interaction

Rich mobile experiences

Web 2.0

Enabling global teams

Federated, real-time business processes

COMMUNICATIONS ENVIRONMENT > COMMUNICATIONS VALUE CHAIN

Evolution of Communications

Busi

ness

Val

ue

Ubiquitous Infrastructure

Data, Video & Voice Convergence

Unified Communications

Collaborative Communities

TRANSFORM

Web 2.0

Enabling global teams

Federated, real-time business processes

Contextual and persistent communications

Role-based policy and preference options

Connect within and across companies (B2B)

Broad and deep mobility functionality

Seamless, rich-media content and interactions

Integrated application services and components

COMMUNICATIONS ENVIRONMENT > TRANSFORMING BUSINESS PROCESSES

Business Services

Business Processes

DESIGN BUILD SELL SERVICE

Business Benefits

Speed—Time to Market, Sales Cycle

Knowledge Worker Productivity

Enhanced Customer Intimacy & Service

Anytime, Anywhere Collaboration

Operational Efficiency

Reduced Costs

CISCO UNIFIED COMMUNICATIONS SYSTEMA MORE PERSONAL & EFFECTIVE WAY TO COMMUNICATE

CISCO UNIFIED COMMUNICATIONS

FLEXIBLE CALL CONTROL OPTIONSINCREASED SOPHISTICATION & CHOICES FOR GROWTH

SMALL TO MEDIUMBUSINESS OR BRANCH MEDIUM SIZED ENTERPRISE

All-in-One communication solution for small business.

Affordable call-processing system available inside Cisco access routers for small businesses and enterprise branch offices.

Complete communication solution with mobility and messaging for companies with 500 or fewer employees.

Centralized IP telephony call-processing solution for greater than 500 employees.

Innovative and robust features.

Centralized IP telephony call-processing solution.

Meets any need—from telecommuters, mobile workers, and distributed offices to the largest enterprise.

Innovative and robust features.

CISCO UNIFIED COMMUNICATIONS

EFFECTIVE & SECURE

Threats are everywhere (eavesdropping, impersonation, etc..)

Voice & Data Communication Protection

Security from the network to the phone.

Everything is secure without requiring multi-vendor integration efforts

CERTIFIED SECURE

CISCO UNIFIED COMMUNICATIONS

REALTIME WORK ON THE GO

Be productive using any device with a single number.

Seamlessly pass calls between devices.

Single Voice Mailbox

Extend capabilities to business users - anytime, anywhere.

BE EVERYWHERE AT ONCE

1NUMBER

CISCO UNIFIED COMMUNICATIONS MAKE EVERYONE MORE EFFICIENT

Cisco Unified IP Phone 7960G/7961G/7961G-GE

Cisco Unified IP Phone 7970G/7971G-GE

Cisco Unified IP Phone 7940G/7941G/7941G-GE

Cisco Unified IP Phone 7985G

Cisco Unified Video Advantage

Cisco Unified IP Phone 7931G

Cisco Unified IP Phone 7906G/ 7911G

Cisco IP Communicator

Cisco Unified Wireless IP Phone 7920/7921G

Cisco Unified Personal Communicator

Cisco Unified Personal Communicator

CISCO UNIFIED COMMUNICATIONS > INCREASE PRODUCTIVITY

ANYTIMEANYWHEREANY DEVICE

CISCO UNIFIED CALL CONNECTORFOR MS OUTLOOK

CISCO UNIFIEDPERSONAL

COMMUNICATOR

CISCO UNIFIEDMOBILE

COMMUNICATOR

CISCO UNIFIEDPERSONAL

COMMUNICATORFOR MAC

SINGLEUNIFIED

INTERFACE

ACCELERATEDECISION MAKING

SAVE ONEXPENSES

INCREASEEFFECTIVENESS

CISCO UNIFIED COMMUNICATIONS PRESENCE & INSTANT MESSAGING

REDUCE COSTLYCOMMUNICATION

DELAYS

LEVERAGE PRESENCE,AVAILABILITY, CONTEXT

& MODALITY

IMPROVE COMMUNICATION

SUCCESS RATES

CISCO UNIFIED COMMUNICATIONS > RETAIL CASE EXAMPLE

IMPROVING OUT OF STOCK RESOLUTION

!

OOS ALERT LOCATE KEY PARTIES -PRESENCE INDICATOR

COLLABORATIONWITH KEY INDIVIDUALS -

CLICK TO CALL, CONFERENCE

STOCK RESTORED

UNIFIED COMMUNICATION CLIENTS AND PRESENCE

CUSTOMERSATISFACTION

SM’s ARE MOREPRODUCTIVE

INCREASED SALES,REDUCED COSTS

CISCO UNIFIED COMMUNICATIONS > RETAIL CASE EXAMPLE

REMOTE MEETINGS AS NATURAL AS FACE-TO-FACEFULLY INTEGRATED VOICE, WEB & VIDEO CONFERENCING

SPEEDY PROJECTS,FASTER DECISIONS

INCREASED SALES & WORK EFFECTIVENESS

CONFERENCING SAVINGSAND SIGNIFICANT ROI

CAPABILITIESRICHNESS OF USER EXPERIENCE

CISCO UNIFIED COMMUNICATIONS > MANUFACTURING CASE EXAMPLE

CONFERENCINGREDUCES TIME TO MAKEDECISIONS & SOLVE PROBLEMS

OEM EngineerAbu Dhabi, UAE

OEM EngineerDubai, UAE

Supplier DesignerRiyadh, Saudi Arabia

Contract ManufacturerDoha, QatarV

V

V

V

V

V V

CISCO UNIFIED COMMUNICATIONS

RESPOND FASTERVOICEMAIL, UNIFIED MESSAGING & INTEGRATED, MESSAGING OPTIONS

UNITYFOREXCHANGE

UNITYFOR

DOMINO

CISCO UNIFIED VIDEO CONFERENCING

TRADITIONALVIDEO

CONFERENCINGSD & HD

RICH MEDIACONFERENCING

MULTIPOINTTELEPRESENCE

MULTIPARTYVIDEOCONFERENCING

UNIFIED VIDEO STRUCTURE

REAL BENEFITS OF UNIFIED COMMUNICATION

INDUSTRY RESEARCH & CUSTOMER SUCCESS STORIES

REAL BENEFITS OF UNIFIED COMMUNICATIONS

REALITY EXCEEDS EXPECTATIONS

USERS / ACTUAL BENEFITS NON-USERS / EXPECTED BENEFITS

EnhancedProductivity

SimplifiedCommunications

Easier toprioritizeimportant

REAL BENEFITS OF UNIFIED COMMUNICATIONS

SUBWAY REINVENTS BUSINESS PROCESSES

REAL BENEFITS OF UNIFIED COMMUNICATIONS

SUBWAY REINVENTS BUSINESS PROCESSES

THE CISCO ADVANTAGE

EXPERIENCE

THE CISCO ADVANTAGE

Over 10 million Cisco Unified IP phones shipped

Over 7.0 million unified messaging seats

Over 1.0 million contact center agents

200,000+ Cisco Unified MeetingPlace licenses

Over 48,000 UC customers

More than 70% of Fortune 500 use Cisco Unified

Communications

THE WHOLE SOLUTIONTHE CISCO ADVANTAGE

FINANCE ORDERING

PORTFOLIO

IMPLEMENTATION

CHANNELSSUPPORT

Quick, Flexible Options Simplifying Choice

Specialized ProgramsCost-effective, specialized

Standards-based operability or trade-in for complete solution

COLLABORATIVE SUPPORT,COMPOUNDED VALUE

THE CISCO ADVANTAGE

Deploy solutions on time, on budget

Provide a consistent services approach and delivery across the entire network

Receive strong systems integration and ongoing operational support

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CISCO PARTNERS

ENSURING YOUR SUCCESS

CISCO PARTNERS

Best qualified partners in the industry

Specialized to meet your unique needs

Full range of services

CUSTOM

MADE

EMIRATES COMPUTERS PARTNERSHIP

CISCO PARTNERS

Specialized expertise

Customer satisfaction focus

Ability to deliver complete network solutions

Ability to deliver service and support

Training

Qualified personnel on staff

Proven success

EMIRATES COMPUTERS + CISCO

CISCO PARTNERS

Reduce operating expenses

Faster ROI

Easy-to-use, easy-to-administer

Complete end-to-end solution

Leadership in IP communications

Superior investment protection

SUMMARY

CISCO PARTNERS

Enhance the way every department within your organization does business

Enable effective interactions with virtual teams all over the world

Work on-the-go in real-time...as if you were everywhere at once

Make everyone more efficient and highly productive

Reduce costs; improve TCO

Continuously innovate and quickly adapt to changes increasing business agility

HOW CAN A CISCO UNIFIED COMMUNICATIONS SOLUTION HELP YOUR BUSINESS?

THANK YOU.