eAfrica Tours Company Profile

8/6/2019 eAfrica Tours Company Profile

1/22

eAfric a Tours ProfileCharter Management Comp any

Our Integrity and Promise is Your Reward !


2/22


3/22

About us

eAfric a Tours is a Cha rter Ma nagem ent Co mpany possessing extensive knowled ge, expertise and

resourc es. We spec ia lize in the Professiona l Imp lementa tion of ac tivities, tours, transporta tion a nd

program logistics.

With 35 yea rs of inva luab le c ollec tive experienc e in the Tourism, Transport and Projec t Managem ent

Sec to rs, we d eliver and imp lement the right solutions c ustomised to our Clients requirements.

The eAfric a Tours business etho s is found ed on integrity, teamwork, sup erior customer service, and a

ded ic a ted sta ff that is passiona te a bout making your experienc e a me mo rab le o ne.


4/22

Purpose, Mission & Va lues

Purpose

To b e the lea d ing Cha rter Ma nagem ent Company in South Afric a by offering a Professiona l, Friend ly

and Qua lity Service w hile see king to streng the n and build long lasting relationships with our Clients.

Mission

To b e the mo st prefe rred Cha rter Ma nagement Co mp any in the c ountry, throug h stra teg ic

pa rtne rships with o the r SMMEs in South Afric a and abroad , by providing friend ly, sup erior c ustomer

servic e and sa tisfac tion throug h b est b usiness p rac tice.

Values

Honest c ommunic a tion

Attention to deta il

Commitment

Reliab ility Enthusiasm

Quality


5/22

Business Strengths We live o ut the Customer is King Ap proa c h Dedica ted ma nag ement tea m who is ac tively involved in the da y to da y ope ra tions of our

business

Ow ner op era ted business We ha ve a wide network of Partners ac ross Southern Afric a 24-hour ava ilab ility Flexib ility, quick dec ision m aking and imp lem enta tion Safety, Reliab ility a nd Co mmitment We b elieve in build ing strong rela tionships, and trea ting o ur Customers/ Clients as family Competitive ye t flexib le rates We a lwa ys inspec t the d eta il


6/22

Our Business Offering: Loc a tions

Our Charter Ma nagem ent Servic e extend s ac ross Southern Afric a inc lud ing but not limited to :

Johannesburg Pretoria Bloemfontein Kimberley Swaziland Limpopo Nelsp ruit Durban East Lond on Port Elizabeth Knysna Mossel Bay Ca pe Tow n Windhoek, Nam ib ia


7/22

Our Business: Overview

Cha rter Division: Luxury and Semi-Luxury Co ac h Hire ( Coac h Sizes from 2 78 Sea te rs ) Airport Transfers ( a ll ma jor Airports in South Afric a ) Professiona l Airport Meet a nd Greet Servic e Cruise Ships Ground Hand ling ( a ll ma jor Ports in South Afric a ) Door to Door Transfers Golf Tours and Transfers Spec ial Interest Tours Wed d ing Transport Dinner and La te Night Transfers Sta ff Transport ( ea rly morning la te night t ransfers ) Corpora te Transfers and Shut tles Conferenc e a nd Events Transport Management Spec ialized Day Tours Overland Touring Self Drive Touring


8/22

Cha rter Division

The Charte r Division sub -contrac ts vehic les of an interna tiona l sta nd ard , whethe r luxury or sem i luxury

from op erators on a na tiona l basis.


9/22

Fleet Va rietyThe Charte r Division heads up the entire o pera tion fo r a ll c ha rte r servic es within South Afric a .

A sma ll selec tion of our ma rket seg ments c onsist of: Co rpora te , Sc hools, Governme nt Dep artments,

Sport Organisa tions, Church a nd Soc ia l Group s, Conferenc e & Events Group s as well as Large

Inte rna tiona l Touring Group s to name a few .

Ava ilab le flee t inc ludes the fo llow ing :

2 Seater Luxury Sedans 7 Seate r Mini Vans ( VW & M/ Benz Vitos ) 13 Sea ter Mini Vans ( Toyota Quantums ) 16 Sea te r Luxury Co ac hes 21 Sea te r Luxury Co ac hes 23 Sea te r Luxury Co ac hes 28 Sea te r Luxury Co ac hes 34 Sea te r Luxury Co ac hes 38 Sea te r Luxury Co ac hes 39 Sea te r Luxury Co ac hes 40 Sea te r Luxury Co ac hes 48 Sea te r Luxury Co ac hes 59 Sea te r Luxury Co ac hes 60 Sea te r Semi Luxury Coac hes 74 Sea te r Semi Luxury Coac h ( Johannesburg only ) 78 Sea te r Semi Luxury Coac h ( Johannesburg only )


10/22

Cha rter Division: Tour with Confidenc e

Tour with c onfidenc e by keep ing the follow ing imp ortant fac tors and Servic e Standa rds in mind :

Co mpet itive yet flexib le rate s. Most vehic les (depend ing on c oac h size) enjoy R100 Million Passeng er Liab ility Insuranc e. Netw ork of p artners throughout Southern Afric a . At the time o f hire, the Coac hes/ Vehic les will be c lea n and in sound mec hanic a l c ond ition a nd w ill

ha ve Va lid Ce rtific a tes of Fitness

All vehicles will ho ld va lid Road Transport Permits authorising the c onveyanc e of passengers lega llyon contrac ted routes

All Drive rs will ha ve va lid unend orsed d rivers lic enses, and they will be in possession o f va lid Pub licDriving Permits (PrDP).

All Drivers will be m ed ic a lly fit to d rive and they will adhere to a ll tra ffic reg ula tions and laws All Drivers will be in uniform a nd nea tly dressed while on to ur All vehic les a re adeq uately insured for com prehensive and 3rd pa rty da mag es All vehic les will a lways a rrive a t p ic k up p oint(s) a t least 30 minutes p rior to appointed p ic k up t ime.


11/22

Cruise Ship Division:

We a re ava ilab le to c o-ord ina te the g round hand ling for Guests and Crew aboa rd Luxury Cruise Ships

doc king a t the follow ing ports a round South Afric a .

Cape Town Mossel Bay Richards Bay Port Elizabeth Eastern London Durban

We ha ve extensive experienc e in c oordinating the transport req uirem ents of c ruise ships Crew

Me mbers and Guests visiting South Afric a .

This d ivision fac ilita tes and manages a ll the spec ia lized day tours, full day and ha lf day excursions,

hourly transfer shuttles, loc a l sightseeing and a va riety o f o the r touring services while your luxury c ruise

liner berths a t any of our South Afric an ports.

A d ed ic a ted Ground Hand ling Op erations Tea m w ill be on site to persona lly coo rd ina te a nd fac ilita te

the d a ily proc eed ings to ensure for a smo oth a nd p lea sant op eration.


12/22

Other Servic es

Airport / Hotel Transfers

Whether you ha ve 1 de leg a te o r 10 000 deleg a tes a rriving a t a ny hour of the d ay, we c an ma nag e

and imp lem ent the log istic a l solution to sa fely transfer your delega tes to the ir destinat ion (hote l, guest

lod ge, ap artment e tc .), anywhere in South Afric a .

Professiona l Airport Meet a nd Greet Servic e

Our profe ssiona l Meet n Gree t servic e o ffers you the simp le solution o f mee ting your Group / Guests

on a rriva l a t any South Afric an Airport. We will esc ort them to their transfer shuttle / c oac h.

Door to Door Transfers

A 24 hour doo r-to-doo r servic e o perates betwee n a ll ma jor Inte rna tiona l Airports in South Afric a ,

inc lud ing hote ls, guest houses, bac k pac kers or spec ified add resses. Our Shuttle Service offers transfers

in luxury vehic les for any size g roup in South Afric a

Group and Series of Tours:

Ta ilor made g roup itineraries to suit eac h c lient s req uirem ents and bud get . We c ontrol a ll aspec ts of

the Tour and our Guests know exac tly wha t is rec eived when they are to uring .

Your group s ma y travel to our beautiful c ountry during pea k and off p ea k sea sons. We offer

tremend ous d isc ounted ra tes on the basis of group tour vo lumes for your series tours to Southern Afric a .


13/22

Spec ial Interest Tours:

We spec ia lize in bota nic tours, golf tours and foo d & w ine to urs to name a few , and have suc c essfully

exec uted a numb er of tours to da te. We have a lso been involved with Tea m Build ing Prog rams for

va rious c lients for Allan Gray, Dimension Data ZA a nd UCT to name a few .

Under the African Sky Priva te Hom e Dinners

We offer c lients a d inner with a loc a l family. Guests enjoy a wa rm we lc ome and delic ious me a l in the

c omfort of a suburban home.

Air Charter and Helic op ter Tours

We c an imp lem ent the right a ir c ha rter or helic op ter excursion fo r you a nd your Guests. Whether it be

a short coa sta l tour, winelands or charter flight, we have the e xpertise to make it ha ppen!

Cruises, Yac hting a nd Launc h trips

Whether you w ish to embark on a p riva te yac ht c harter or leisure c ruise, we have you c ove red .

Conta c t us for a ta ilor ma de q uota tion.


14/22

We have rendered servic es to the following

Companies/Organizations:

Allan Gray Limited , Cape Town, South Afric a

UCT ( University o f Ca pe Town ) Dep artment o f Astrono my

ORYX Trave l and Tours Mombasa, Kenya

Pub lic Servants Assoc iation Pretoria

SEDA (Sma ll Enterp rise Deve lop ment Ageny) Bloemfontein


15/22

Hillsong Church, Ca pe Town

Cosmop olita n Ma gazine Cape Town, South Afric a

Overstrand Munic ipa lity

Habonim Dror Southern Afric a

Ma nc h Com munica tions, New Delhi, Ind ia

The Bay Christian Church, Muizenb erg

Dimension Data , Ca pe Town, South Afric a


16/22

Arcus Gibb , Berea , East Lond on

Hillc rest High Sc hool, Durban


17/22

Some feedbac k we rec eived about our servic e:

Allow me ta ke this op portunity to tha nk you o n b ehalf o f Oryx Travel & Tours Ltd for your exc ellent

service.

You w ere a lwa ys availab le w henever we need ed you and took good c are o f our c lients. You d id a

b rilliant job and we are looking fo rwa rd to w orking w ith you a ga in.

We apprec ia te your assistance and c oopera tion.

Thank you a ga in!

ORYX Travel & Tours

Mom ba sa, Kenya

Your servic e was excellent and everything was perfec t. Thanks for your help , and will definite ly keep

you in mind for the next time we need transport as well. Your servic e ha s been muc h better than the

other c ompany, by fa r!

Ana metrix, JHB


18/22

more feedbac k:

I was very impressed with the servic e tha t I rec eived fromeAfrica Tours, you guys (Nathan) as well asthe d river (Jac ob) wa s very professiona l and the p romptness I rec eived was som ething tha t I have

never see n befo re!!!

I don t think I will ever wa nt to work with a nyone e lse a ga in, you will be he a ring from me soon, as well

as p lenty of rec ommend a tions!

Keep up the g ood work

Nthabiseng Modise The p ub lic Servants Assoc iation (PSA)

Thank you for your friend ly and effic ient servic e. What a p lea sure to dea l with a servic e p rovider whodelivers, and even g ives d isc ounts without it being req uested . Thank you onc e a ga in for assisting in

making our yea r end func tion a suc c ess.

UCT

Dep t of Astronomy


19/22

more feedbac k:

Tha nk you firstly for your p rompt response when I enq uired about yo ur services. This sets the

benc hmark for the p rofessiona l servic e to be expec ted a nd indee d e Afric a Tours lived up to it. The

sta ff are found to be friend ly and helpful and a p lea sure to lia ise w ith. The c onfirma tion a nd follow up

ema il wa s a lso most apprec ia ted .

ASSOCIATED MAGAZINES

Cosmopolitan Maga zine

I wo uld like to thank you for the wond erful servic e tha t we rec eived during our sports tour to the

Ca pe. Your d river wa s excep tiona lly helpful, happy and a lways rea dy to g o the extra mile fo r us. Even

if tha t meant sitting a t the Wa terfront fo r hours while o ur learners took in the sights and sound s.

I will definitely be in c onta c t w ith you in the future a nd ma ke use o f your c om pany for any future to urs

and trips to the Cape.

Tha nk you a ga in for the first world service.

HILLCREST HIGH SCHOOLDurban


20/22

CONCLUSION:

We pride ourselves in op erat ing our Inbound Tour Charter Ma nagem ent C ompany by using industry

rela ted best b usiness p rac tise:

We live o ut the Customer is King Ap proa c h Dedica ted ma nag ement tea m who is ac tively involved in the da y to da y ope ra tions of our

business

Ow ner op era ted business We ha ve a wide network of Partners ac ross Southern Afric a 24-hour ava ilab ility Flexib ility, quick dec ision m aking and imp lem enta tion Safety, Reliab ility a nd Co mmitment We b elieve in build ing strong rela tionships, and trea ting o ur Customers/ Clients as family Competitive ye t flexib le rates We a lwa ys inspec t the d eta il


21/22

Emergenc y and Contingenc y Plan:

Should a p rob lem oc c ur on any of our servic es rendered , it w ill rec eive p riority and the most effic ient

a ttention a nd will be rec tified as soo n a s rea sona b ly possib le.

We strive to keep our Clients inc onvenienc e during this time, to a minimum while a ttend ing to the

tec hnic a l p rob lem or c om pla int a nd we a re m orally ob liged to assist our Clients ensuring tha t the sp irit,

perce p tion a nd goo dwill of the Tour is mainta ined .

While on Tour, tec hnic a l and manageria l bac kup 24-hours a day, 7da ys a wee k, 365 da ys a yea r is onlya c all aw ay.

Customer Service is our passion a nd we a lways seek to sa tisfy yo ur Luxury a nd Semi Luxury Transport

needs using best b usiness p rac tice.

Our Clients know tha t we o perate a flexib le servic e, based on the ir spec ific req uirem ents, whilekeep ing our servic e sta nd ards on an Inte rna tiona l Level.

We w ill alwa ys strive to be see n a s a superb world c lass c oa c h c ha rter servic e tha t p rides itself on

superior c ustomer servic e, sa fety, exc ellenc e and effic ienc y in Southern Afric a !


22/22

Contac t us:

T: (0) 21 712 5506

F: (0) 86 754 4098

C: (0) 82 307 4168

E: info@eafric a to urs.co.za

W: www.ea fric a tours.c o.za

A: eAfric a House, Auriga Road , Zwaanswyk, 7945, Ca pe Town, South Afric a

eAfrica Tours Company Profile

Documents

Transcript of eAfrica Tours Company Profile