E4455 021609 View

E4455 SPO EnhancementsDetailed Design Document – version 021609

Created by Ed Madigan User Experience Design February 16, 2009

Document Sprint Plan Optimizer

Date February 16, 2009

Version 021609

Created by Ed Madigan

Group User Experience Design

2

©1999-2008 Sprint-Nextel Corp. | Proprietary & Confidential

Design OVerView

Table of ContentsDesign OVerView

Change LogTable of Contents 2

Change Log 2

Introduction 3

Project Summary 3

Design Objectives Summary 3

1.0 - Landing Page 4-10

1.1 - Recommendations, Individual Plan 4

1.2 - Recommendations, Multiple Plans on Account 5

1.3 - Recommendaitons, Shared Plan 6

1.4 - Recommendations, Shared Plan with Details 7

1.5 - Good Fit 8

1.6 - Good Fit with Charges 9

1.7 - Recommendations, Add-On Only 10

2.0 - Recommended Plan Details 11-17

2.1 - Individual Plan 11

2.2 - Shared Plan 12

2.3 - Shared Plan with Details 13

2.4 - Compare Recommended Plans 14

2.5 - Recommended Add-On Details 15

2.6 - Cost Carry Over 16

2.7 - SOC Split/Carry Over 17

3.0 - Charts 18-24

3.1 - Landing Page - Cost 18

3.2 - Landing Page - Cost, deselect months 19

3.3 - Landing Page - Cost, show all months 20

3.4 - Individual Plan Usage 21

3.5 - Shared Plan Usage 22

3.6 - Shared Plan Usage, Multiple Chart - Additional Detail...23

version Description

October 01, 2008

v100108 Initial draft Design Document distributed.

October 29, 2008

v102908 p. 4-19: Updated labels and content throughout the entire document.

p. 4-7, 10-12: Updated Best Plan for You title to include dynamic savings information.

p. 5: Added plan change indicator and conditional content to Plan Details and Recommended Plans content.

p.14:ClarifiedAdditionalCostdisplaybehavior.

november 25, 2008

v112508 p. 4-19: Updated Learn More, Chat, and Feedback links on every page.

p. 14-19: Updated chart navigation, chart selection when multiple minute types, added NDC category.

December 5, 2008

v120508 p. 10: Added SPO Landing Page for Add-On change only condition. p. 15: Added Recommended Add-On Details page.

p. 22: Added Review Order page.

December 19, 2008

v121808 p. 4-7, 10: Changed 'recommended plans' section title to read 'recommendation' or 'recommendations' based oncondition.

p. 4-17: Updated order of Extra Charges information at request of business to read better (old and new plan).

p. 10: Revised Add-on only change landing page (generic add-on message) due to IT limitations.

p. 15: Revised placeholder image, content, placement of message for add-on only condition. Revised functionality to remain BAU due to IT limitations.

p. 16: Added Cost Carry Over page to illustrate special use case.

p. 17: Added SOC Carry Over & SOC Split page to illustrat e special use Case.

p. 18-23: Added content to describe chart order (BAU), revised chart behavior for check/uncheck months.

v121908 p. 11-17: Added 'no fees or penalties placeholder content.'

January 20, 2009

v012009 p. 18-24: Added All Minutes pie chart design (p. 24). Added disclaimer location for charts.

January 22, 2009

v012209 p. 26 & 27: Added lower portion of Review Order page and Order Complete pages of plan swap process.

3.7 - All Minutes 24

4.0 - Plan Change 25

4.1 - Review Order 25

4.1 - Review Order 26

4.2 - Order Complete 27



Version 021609



3


This Design Document describes the proposed user interface and flow changes to the Sprint Plan Optimizer.

Design Objectives

Reduce the overall number of steps required to determine if a •plan change is being recommended. Reduce the number of steps required to complete the plan change once a customer decides to accept a recommended plan change.

Simplifytheflowofinformationwithintheoptimizertomakeplan•recommendations more evident.

Improvethereadabilityandflowofinformationonthe•recommended plans page to make the comparison of current plan and recommended plan information more evident.

Help customers understand which plan services/features are •maintained and which are lost when moving to a new plan.

Increase visibility of the Billed Usage History selection controls.•

Increase visibility of the control to switch to a different current •plan, when more than 1 plan exists.

Increase the amount of detailed usage information available for •shared plans.

Allow for up to 3 recommended plans to be presented when •more than 2 recommended plan exists.

Improve the ability to compare and select a recommended plan •when more than one recommended plan exists.

Expected benefits

Improved throughput and coversion.1.

2. Improved understanding of the SPO data and reationale behind why a plan change is recommended.

3. Improved understanding of the differences between the Current and New Plans.

4. Improved usability of SPO controls and charts.

Design OVerView

Introductionversion Description

January 27, 2009

v012709 pp. 6-7, 10, 12-14. Provided Contract Date example for shared plans when different contract dates exist on a plan.

February 16, 2009

v021609 pp. 18-20. Updated background color of Extra Charges, Plan Costs, and Total costs.

Design OVerView

Change Log



Version 021609



4


1.1 With Recommendations - Individual Plan

The customer arrives at this page after clicking on a SPO link on a previous page. The customer's current plan details and average spending, based on available billed usage (up to 12 months), is displayed in the leftmost portion of htep age. The SPO recommendation is based on the available billed usage (up to 12 months) is displayed on the rightmost portion of the page.

1 Current Plan

The name of the plan that the logged-in customer has administrative rights to manage. This display is for cases when only 1 plan exists on the customers account.

2 Primary Line

Display the name and PTN of the Primary Line on the plan.

3 Contract End Date

Display the Subscriber contract expiration date.

4 Plan Details

Display the plan details according to four categories: Talk, Message, Data, and Other. Talk includes: Anytime, Bonus, Night & Weekend, MobiletoMobile,MobiletoOffice,MobiletoHome,LongDistance,Roaming, International Long Distance, International Roaming, and Direct Connect/Walklie-Talkie minutes. Message includes: all messaging types (SMS, Text, MMS, etc). Data includes all Vision and/or iDEN data. Other includes all non-usage based plan details (SOC Codes or other) - examples include Roadside Rescue and Total Equipment Rescue.

5 Plan Total

Display the estimatd monthly plan cost based on plan MRC and all applicable add-ons. Taxes, fees, credits, or discounts are not included.

6 Billed Usage

Display the number of months used to calculate the recommendation. By default, the calculation will include up to 12 months of billed usage if a plan change has not occurred. The "view/change" link displays the SPO usage chart view (modal window) when clicked.

7 Extra Charges

Display all unplanned, overage, and additional charges, based on the selected number of months of billed usage (up to 12-months by default). Display each seperate item according to the 3 plan detail categories (Talk, Message, and Data). All "Extra Charges" are totalled and displayed as "Average Extra Charges".

8 Average Monthly Bill

Display the total average monthly bill. This is made up of the average Extra Charges and the estimated Plan Total but does not include taxes, fees, credits, or discounts.

9 Plans

Display the recommended plans in order from best plan at the top of the list. Each plan listed should include the new total, monthly plan cost (Plan Total) and the estimated Monthly Savingsassociatedwiththatplan.Include3bulletizedbenefitstatements that describe the plan. Include a 'see this plan' button which takes the user to the recommended plan details page.

10 Best Plans Savings

Displaythetopmostamountofsavingsthatcanberealizedbyselecting the best plan as part of the Best Plans section header. Thisisdynamiccontentthatwillchangeeachtimetheoptimizerrun.

11 Chat Online

Clicking "Chat Online" will launch online chat in a new pop-up window per current functionality. The customer will continue to have access to the SPO window.

12 Learn About Plan Optimizer

Clicking "Learn about ..." launches help in a separate window.

13 Send Feedback

Clicking "Give us your feedback" launches feedback survey in a separate window.

Design

1.0 - SPO Landing Page

1.1

1

2

3

4

5

6

7

7

8

6

9

10

1112

13



Version 021609



5


1.2 With Recommendations - Customer has rights to more than 1 plan.

1 Plan Selector

If the logged-in customer has adminstrative rights to more than one plan, list the other plans in the dropdown control. Selecting one of the plans in the list will cause the Current Plan Details, Extra Charges, and plan recommendations to be updated and displayed based on the available usage (up to 12 months).

2 Plan Change Indicactor

Note that because a plan change has occurred within the available history range available for display, a Plan Change icon and special messaging is displayed.

Design


1.2

1

2

2

2



Version 021609



6


Design


1.3

1.3 With Recommendations - Shared Plan

Shared plans are displayed similarly to Individual Plans however they include additional information about the subscribers that share the plan attributes.

1 Additional Numbers on Plan

For multiple subscriber plans, the subscriber names and PTNs are by default not visible but are available clicking on the Additional Numbers section.

2 Plan Details

If a plan detail/SOC code applies to more than 1 PTN on a shared account, the plan detail/SOC code will have a graphic arrow, description, total lines indicator, and the aggregate cost for all PTNs that share the attribute. By default, the individual PTN's and individual costs are not shown but will become visible when either the plan detail/SOC code or it's associated arrow graphic is clicked.

1

2



Version 021609



7


Design


1.4

1.4 With Recommendations - Shared Plan (ex-panded details)

Shared plans are displayed similarly to Individual Plans however they include additional information about the subscribers that share the plan attributes.

1 PTNs without individual costs

For multiple subscriber plans, the subscriber names and PTNs are by default not visible but are available clicking on the Additional Numbers section.

2 PTNs with individual costs

Displaythesubscriberfirstname,PTN,andthecostinadifferentfont(italic)pointsize(8pt.),andcolor(60%black).

3 Collapsed view

The plan detail/SOC shows the number of lines sharing the attribute and the aggregate cost when the details are collapsed.

1

2

3



Version 021609



8


1.5 Good Fit

The good fit message page is shown when the plan and usage do not exceed the thresholds for recommended plans. The customer may, however, decide to see the plans that would be offered even though their current usage fits their current plan.

1 Good Fit Message

Displaygoodfitmessageandabuttonthatwillrecommendplansifthe customer wishes to see the 'upsell' plan.

2 Alert Message Sign Up

Display message allowing customer to sign-up for alerts as to when a better plan becomes available. (this is a separate project)

Design


1.5

2

1



Version 021609



9


1.6 Good Fit with charges

1 Extra Charges

Extra Charges/overage are the average value based on selected months of billed usage.

2 Potential Extra Charges

Content is provided to help the customer understand that even though Sprint is recommending a Good Fit, the customer may receive extra charges in the future because their plan was not changed. Typically, this is because the average extra charges do not exceed the threshold to recommend a plan change.

Design


1.6

2

1



Version 021609



10


1.7 Shared Plan Usage, Multiple Chart Type, Ad-ditional Usage Detail

1 Add on Change Only Content

When SPO recommends only an add-on change, display content informing the customer that they will keep their current plan and only change their add-ons when moving forward.

2 See Add On button

Display button that will take customer to Add-On detail page.

Design


1.7

1

2



Version 021609



11


2.1 Recommended Plan details - Individual Plan

1 Best Plan Title & Savings

Display section title "Our best plan for you - saves you $xx.xx/month." Monthly savings is dynamic and will depend on the selected recommended plan.

2 Plan Title

Display plan title - same name that is displayed on USC plan details layer.

3 Plan Highlights

Displayplanbenefitcontent,thisshouldmatchtheplancontentdisplayed in plan change of the USC.

4 More about whats included

This link launches a layer that displays the additional plan information - existing content in plan change of the USC.

5 Contract Expiration Date

Display contract expiration date associated with new plan. If the customer's existing contract date will become the new plan expiration date, then display the customers existing expiration date.

6 New Plan Details

Display new plan details according to the same categories as the Current Plan Details (Talk, Messaging, Data, and Other). The "Other" category should contain carry forward SOCs that do not qualify as a Talk, Messaging, or Data plan attribute. Each new plan detailwillneedtohorizontallyalignwiththesameorrelatedplandetail of the current plan list on the left.

7 Plan Total Section

Display the total MRC for the plan and add-ons associated with the new plan. This amount does not include estimated taxes, fees, credits,ordiscounts.Includestatementthatreflectsthedifferencein the amount that the new plan costs and current plan. Include a statement about what the new plan offers that is different from the current plan (more minutes, better savings, more features, etc.).

8 Extra Charges Section

Display overage categories and the quantity included in the new plan that the new plan provides. Align the extra charges relative to the current plan displayed so that Talk categories (anytime minutes, longdistance,etc.)alignhorizontally.Displaya'check'graphicandcontent explaining that "No extra charges" are predicted with the new plan - if all details/SOCs will account for the extra charges of the old plan. Display an 'x' graphic and content explaining that "Extra charges may apply" with the new plan - if any details/SOCs will NOT account for the extra charges of the old plan.

9 Savings Section

Display total of Average Extra Charges that are estimated based on comparison between the old and new plan. Display the average monthly and yearly savings (new plan & add-on cost plus any estimated extra charges minus old plan cost plus any average extra charges).

10 Whats New Section

Displayalabel"What'snew"andbenefitstatementsforeachPlandetail/SOC that is different when compared to the Current Plan plan detail/SOC. For example, if the New Plan has more Anytime Minutes compared to the Current Plan, display the amount of new minutes and a label for the detail/SOC - "Unlimited Anytime Minutes". When the difference between the old and new plan is equal or better in value (# of minutes, start time, etc.) display a check graphic. When the difference is less than the old plan display an "x" graphic and content explaining that the attribute is not included with the new plan.

11 Average Monthly Bill

Display the new Plan Total plus the estimated Average Extra Charges (of new plan).

12 Change to this plan button

Display "change to this plan button" that will take the user to the Review Order page of the Change Plan process when clicked.

13 No fees, penalties message

Display content informing customer that there are no fees or penalties associated with the new plan.

Design

2.0 - Recommended Plan Details

2.1

23

4

5

7

8

9

11

1

10

6

12

13



Version 021609



12


2.2 Recommended Plan Details - Shared Plan

1 new Plan Details

If a plan detail/SOC code applies to more than 1 PTN on a shared account, the plan detail/SOC code will have a graphic arrow, description, total lines indicator, and the aggregate cost for all PTNs that share the attribute. By default, the individual PTN's and individual costs are not shown but will become visible when either the plan detail/SOC code or it's associated arrow graphic is clicked.

Because the layout and spacing of the current and new plan details are aligned to read from left-to-right, the Plan Detail arrow must control the contents for both the old and new plan. For example, if the customer clicks the arrow to expand the "Add a Phone" details of the Current Plan, the Add a Phone details for the new plan should also expand at the same time. This will ensure that alignment is always maintained. Liikewise, if a customer expands a selection of the New Plan - the Current Plan section should expand as well.

2 Additional Recommended Plans

If the SPO engine returns more than 1 recommended plan, the additionalplansaredisplayedinasummarizedformatontherightside of the page. Plan Title, Plan Highlights, Plan Total MRC, and Monthly Savings are also displayed for each additional plan.

When the "See this plan" button is clicked, the plan details for that plan are displayed in the center area of the page and the previous new plan is displayed in the right column in summary format.

Design


2.2

1

2

2



Version 021609



13


Design


2.3

2.3 Recommended Plan Details - Shared Plan

1 Contract End Date

Display the "Contract End Dates" for multiple subscribers in the same format as multiple SOC codes for plan details (gray color, italic font). Default state is closed to be consistent with other plan details.

2 Subscriber Details

Maintain identical spacing, color, and formatting for the new plan subscriber information as that of the Current Plan details.

3 Subscriber Details not available

If a plan detail/SOC is not available with the New Plan, display blank space within the area where the subscriber details would be displayed.

4 Compare Recommended Plans

Link launches a modal layer that displays a comparison of all recommended plans (max. = 3).

2

3

1

4



Version 021609



14


2.4 Recommended Plan Details - Compare Plans

The compare plans page is launched in a modal window above the parent window. The parent window is grayed out and is not active until the compare plans modal window is closed using the "close" link.

1 Recommended Plans

Display the recommended plan details in 3 columns starting with the best plan (most savings) on the left and progressing to the plan with the least savings on the right.

2 Plan Details

Align plan details so that Talk, Messages, Data, and Other plan attributesaregroupedandalignedforhorizontalcomparison.Forexample,thefirstrowcontainsAnytimeMinutesandthecustomerisabletoreadacrossthefirstrowtocompareallAnytimeMinutevalues (from 450 - 900- unlimited).

Align Plan Totals, Extra Charges, Average Monthly Bill, and Monthly/Yearly Savings amounts.

3 Change to this Plan button

Display "change to this plan button" that will take the user to the Review Order page of the Change Plan process when clicked. NOTE - the location of this button is different on the "compare" page than on the Recommended Plan Details page.

4 No fees, penalties message

Display content informing customer that there are no fees or penalties associated with the new plan.

Design

2.0 - Recommended Plans

2.4

1

2

3 3 3

4



Version 021609



15


2.5 Add-On Detail page

1 Old Plan details

Display old plan details and prices in gray.

2 New Plan details

Display the New Add-On in black, so that it aligns within the proper category (Talk, Messages, Data, etc.) of the Current Plan Details. Display a 'checkmark' and "new add-on" content.

3 Add-On Button

Add button completes the -add-on process.

4 Plan Title

Display the current plan as the title.

5 Graphic

Display a special graphic for add-on only changes that is different from plan change graphics.

6 Content

Display content informing customer that they will keep their current plan and will only change add-ons.

7 Pop-up

Display pop-up after user clicks "Update Add-Ons" button to provide instructions and inform customer that they will be taken to a different process in order to complete their transaction. "Continue" takes customer to add-on update process (BAU). "Cancel" closes pop-up and returns to current page.

Design

2.0 - Recommended Add-Ons

2.5

7

1

2

3

5 6

1

4



Version 021609



16


2.6 Cost Carry Over

1 New Plan SOC Details

When customer does not meet the SPO threshold for recommended changes in a SOC, include messaging to inform the customer that a particular SOC will not be added with the new plan.

2 Extra Charges - Line Item

Display content (in Red) adjacent to each overage condition that will persist in the future. Content message should be the same as that displayed in (1).

3 Extra Charges - Global Content

Display content (in Red) informing customer that they may continue to pay overage in the future.

Design


2.6

1

23



Version 021609



17


2.7 Cost Carry Over

1 New Plan SOC Details

When SOC codes from old plans carry forward and will be applied, present them inline with the old SOC codes for easy comparison.

2 New SOC Split

Display content informing customer about changes to their Data SOC - in this case, the Picture Mail feature is now covered by the Messaging feature of the new plan.

3 New SOC Split

Display content informing customer about the new Messaging SOC - in this case, the Picture Mail feature is now covered by the Messaging feature of the new plan.

Design


2.7

3

1

2



Version 021609



18


3.1 Landing Page - Cost

The charts pages are launched in a modal window above the parent window. The parent window is grayed out and is not active until the charts modal window is closed using the "close" link.

1 Chart Selection

Bydefault,theCostchartisalwaysshownfirst.Chartsaregroupedinto one of four categories: Cost, Talk, Messaging, and Data. The grouping rules must be identical to the Current Plan Details grouping rules (e.g., Talk = Anytime Minutes, Mobile, Nights & Weekends, etc.). The order of chart icons will be as follows: Cost, Anytime, Incoming, Nights & Weekends, Mobile, Long Distance, Roaming, Direct Connect, Messaging, & Data. Clicking a chart icon within a section will highligh the section and chart selected.

2 Months Used For Analysis

All available months of usage are displayed in ascending order from left to right starting with the oldest date on the left. By default, the maximum of 12 months of usage history is selected (if available).

To remove months from the current view and later analysis, the customer can uncheck the desired month(s). This will cause a change in chart behavior by adding background colors and control links (see sections 3.2 & 3.3).

3 Back to recommendations

Clicking "Back to recommendations" takes the user back to the parent window and recalculates recommended plans, savings, etc. according to the months selected.

4 Close

Clicking "Close" returns the customer to the parent window with the data displayed in it's last known state.

5 Chat Online

Clicking "Chat Online" will launch online chat in a new pop-up window per current functionality. The customer will continue to have access to the SPO window.

6 Learn About Plan Optimizer

Clicking "Learn about ..." launches help in a separate window.

7 Send Feedback

Clicking "Give us your feedback" launches feedback survey in a separate window.

Design

3.0 - Charts

Welcome to the Sprint Plan Optimizer Signed in as Tom Jones | Sign out

Show months +

Hide months -

Months Usedfor Analysis

200

150

125

100

75

50

25

$ 0

ViewBill

ViewBill

ViewBill

ViewBill

ViewBill

ViewBill

ViewBill

ViewBill

ViewBill

ViewBill

ViewBill

ViewBill

Cost: Average

Plan Cost

Aug2008

Sep2008

Oct2008

Jul2008

Nov2008

Jun2008

Apr2008

May2008

Mar2008

Jan2008

Feb2008

Dec2007

Your Historical UsageIn order to provide plan recommendations that accurately refl ect your day-to-day activity, deselect months below that are not characteristic of your normal plan usage.

Learn about Plan Optimizer

Got questions? Click to chat

? :)

Give us your feedback

Close

Back to Recommendations

Disclaimer content goes here. Alisisl exeraestrud molortin vel iriusci blam, quamcon velessim endre faci ea augait lorperos dolut ad tem dio consequisl utetuer iustrud dolorper autat. Rostisit accumsandio commodolut lum eugait velendr eraessiscip exercip sustio consequipit euipsum eugiam velessequi te modignisl iusciduip ex enibh

AllMinutes

AnytimeMinutes

Nights &Weekends

Mobile Minutes

Long Distance

Roaming Direct Connect

Messages Web & DataCost

NextelCost Talk Direct Connect Messaging Data

IncomingWeekends

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

Anytime Minutes

Text Messages

Data Charges

Extra Charges

Plan & Add-on Charges

TOTAL

3.1

2

3

1

4

8

567

8 Additional/Extra Costs

If additional costs exist (greater than $0.00), always display them on the cost chart, there will be no control to collapse and expand the details. If additional costs do not exist (less than $0.00), the additional cost rows (Anytime Minutes, Text Message, Data, etc.) are not displayed but the 'Extra Costs' sub-total row IS displayed with a $0.00 value. The $0.00 values for additional costs shown on this page are FPO.

9 Chart Disclaimers

Position chart disclaimers below charts.

9



Version 021609



19


3.2 Landing Page - Cost, Deselect Months

1 Unselected Months Behavior

Unselected months are grayed out in appearance and will remain visible until the user clicks the "Hide Months" control. This will cause the grayed out month(s) to be hidden and the chart will collapse to the left.

Note that the "Hide Months" control is only visible along with the white background ribbon when a month is unchecked. When all months are checked, and no months are hidden, the white ribbon and Hide and Show controls are not displayed.

Design

3.0 - Charts

2


Show +Hide -Months Usedfor Analysis

200

150

125

100

75

50

25

$ 0

ViewBill

ViewBill

ViewBill

ViewBill

ViewBill

ViewBill

ViewBill

ViewBill

ViewBill

ViewBill

ViewBill

ViewBill

Cost: Average

Plan Cost

Aug2008

Sep2008

Oct2008

Jul2008

Nov2008

Jun2008

Apr2008

May2008

Mar2008

Jan2008

Feb2008

Dec2007




? :)


Close


Hide

Months -


AllMinutes

AnytimeMinutes

Nights &Weekends

Mobile Minutes

Long Distance




IncomingWeekends

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

Anytime Minutes

Text Messages

Data Charges

Extra Charges


TOTAL

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

3.2

1

1



Version 021609



20


3.3 Landing Page - Cost, Show All Months

1 Show All Months link

When the number of months is less than the maximum possible number of months possible for the customer, display the "Show all months" link.

Clicking the "Show all months" link will display all unselected months as unchecked with the table and chart data grayed out until a checkbox is selected. Once a checkbox is selected, the table and chart data are shown in the normal, non-grayed out style. If data are displayed in the normal style, the checkbox should always be checked.

Design

3.0 - Charts


Show

Months Usedfor Analysis

200

150

125

100

75

50

25

$ 0

ViewBill

ViewBill

ViewBill

ViewBill

ViewBill

ViewBill

ViewBill

ViewBill

Cost: Average

Plan Cost

Aug2008

Oct2008

Jul2008

Nov2008

Apr2008

Mar2008

Feb2008

Dec2007




? :)


Close


Hide

Months -+

Show

Months


AllMinutes

AnytimeMinutes

Nights &Weekends

Mobile Minutes

Long Distance




IncomingWeekends

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

Anytime Minutes

Text Messages

Data Charges

Extra Charges


TOTAL

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

$ XX.XX

3.3

1



Version 021609



21


3.4 Individual Plan Usage

1 Selecting Charts

Selecting a chart icon will highlight that icon in yellow. All other icons in the usage Group will have a white background, other groups will have a gray background.

2 Data Point Hover

Hovering over a monthly usage data point will display the total value of used for that month (e.g., minutes, data, or messages).

3 Additional Usage Detail Instructions

Instructions displayed for all shared plans in gray text informing customer that they can get additional usage detail by hovering over a billed usage period.

Design

3.0 - Charts

3.4

1

2

3



Version 021609



22


3.5 Shared Plan Usage

1 Usage Displayed Selector

For shared plans, default to 'all lines' which is an aggregate of all usage for the subs with this particular option on the plan. Multiple subs are listed in ascending order of when the line was added to the accountorprofilebynameandPTN.

Selecting a PTN will display the usage for that PTN.

2 Additional Usage Detail Instructions

Instructions displayed for all shared plans in gray text informing customer that they can get additional usage detail by hovering over a billed usage data point.

Design

3.0 - Charts

3.5

2

1



Version 021609



23


3.6 Shared Plan Usage, Multiple Chart Type, Ad-ditional Usage Detail

1 Chart Selector

When more than one type of chart type is available for a particular group, display a dropdown list that allows the customer to switch between charts. Group examples include: Mobile Minutes (Mobile toMobile,MobiletoHome,MobiletoOffice),LongDistance(Domestic, International), Roaming (Domestic, International), Nextel Direct Connect.

2 Additional Usage Detail

When the customer hovers over a billed usage period 'dot', a layer will be displayed that shows the actual and percent of total usage for each subscriber along with the total for that billed usage period. The detail layer will remain visible as long as the cursor is over the 'dot and moving the cursor away from the 'dot' will cause the layer to disappear.

Design

3.0 - Charts

3.6

1

2



Version 021609



24


3.7 All Minutes Pie Chart

1 Chart Colors - Legend

Used minutes are grouped in categories and displayed in the following order: Anytime Minutes, Incoming Minutes, Night & Weekend Minutes, Mobile Minutes (Mobile to Mobile + Mobile to Home+MobiletoOffice,astheyexist),LongDistance(International+ Domestic), and Roaming (International + Domestic).

Display a category label, color swatch, and usage data for each slice of the pie.

Legend swatch colors are:

Anytime Minutes - Sprint Gray (#969491)Incoming Minutes - Sprint Green (#61BF1A)Night & Weekends - Sprint Blue (#4F78D6)Mobile Minutes - Sprint Orange (#F25900)Long Distance - Sprint Violet (#8C42AD)Roaming - Sprint Turquoise (#00B5BD)

2 Chart Slices

Display each slice, when data are available starting with Anytime Minutes in the 12:00 position and follow a clockwise rotation for the followingslices.Displayacalloutforeachslicethatidentifiesthecategory name for that slice.

Slice colors are: Anytime Minutes - Sprint Gray (#969491)Incoming Minutes - Sprint Green (#61BF1A)Night & Weekends - Sprint Blue (#4F78D6)Mobile Minutes - Sprint Orange (#F25900)Long Distance - Sprint Violet (#8C42AD)Roaming - Sprint Turquoise (#00B5BD)

3 Date Range

Display date range for the usage data being displayed in the pie chart.

Design

3.0 - Charts

3.7

1

2

3



Version 021609



25


4.1 Review Order Page

1 Page Title

Remove bullets and instructions.

2 Progress Indicator

Remove Progress Indicator.

3 Change Services Link

The Change Services link is removed for customer coming in from SPO.

Design

4.0 - Plan Change

4.1

1

3

2



Version 021609



26


4.1 Review Order Page

1 Savings

Only the "Savings" link and the Monthly and Yearly savings are carried forward from the SPO application. The "Savings" link behaviour is BAU.

2 Cancel

If the customer wishes to cancel at this point, the "Cancel" button will cause a pop-up to display informing the customer that they can cancel but that this will start the process over from the beginning. "Canceling the Order" takes the customer to the SPO application landing page with the default settings, "Keep this Order" closes the pop-up and keeps the customer on the Review Order page.

Design

4.0 - Plan Change

4.1

1

2



Version 021609



27


4.2 Order Complete Page

1 Savings

Remove Status bar

Design

4.0 - Plan Change

4.2

1

E4455 021609 View

Documents

Transcript of E4455 021609 View