e

indicators to measure

e-Planning readiness

Electronic system capacity1

Data quality2

e-Service delivery[internal + external]

3

Organisational support4

System Data Services Organisational0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%Council e-Planning readiness

High Medium Baseline Low

so why is it so hard to get

tractionmomentum

supporttake-up

?

so why is it so hard to get

tractionmomentum

supporttake-up

?

what are the drivers?

Better performance

Reduced costs

Improved efficiency

Faster responses

Better customer service

Risk management

Compliance

Others?

A better system

Simpler and clearer decision-making

Investment and job creation opportunities

Broader public sector reforms through online service delivery

Better outcomes

Streamlined, parallel assessment processes Improved referral management Consistent, timely and quality

decisions

Better applications

SmartForms and online checklists Online payments Integration with Council and

Agency corporate systems

Better information

Planning enquiry processes Accurate digital data and online maps Searchable controls and policies

Source: ITU

“Eighty percent of success is showing up.”

Woody Allen

ideasexamples

tips & tools

at the centre

put the citizen

Choose theright services to transformusing ICT

How do you currently access our

services?

Would you use the service differently if

it was delivered electronically?What are the

benefits of this change for you?

Understand the benefits and limitations of channel choices

+Fast

DirectWidespread

-Capacity

SpeedAvailability

=Simple, critical

applications

Pilot

collaborate

greater benefits

for

41

267

140,000

$243m

innovativee x t e n s i o n

of existing technologies

Courageto unpack your

business processes

Port Stephens Council

set up benchmarks to measure your success

• Captured phone enquiry data about key planning issues

• Measured enquiry levels after implementing e-Planning services

• Regular measurement to track performance

http://www.localsmartforms.info

Explore emerging technologies

Web 2.0

Open source

http://www.twitterplan.co.uk

“Change is inevitable - except from a vending machine.”

Robert C Gallagher

Ask your citizens what would help them the most

(and keep asking)

Choose applications and delivery platforms that make sense

Pick pilot projects that show quick outcomes

Collaborate with other Councils, Agencies and delivery partners

Measure your success and tell everyone!

?s

Allison Hornery0409 363 136

@allisonhornery

www.horneryplus.net.au