e-Planning and Local Government
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Transcript of e-Planning and Local Government
so what ise-Planning
e-Planning is the use of technology-based tools and systems to connect business processes which deliver improved planning information, services and outcomes to the community
indicators to measure
e-Planning readiness
Electronic system capacity1
Data quality2
e-Service delivery3
Organisational support4
so what happened
with the RRIF program
“Eighty percent of success is showing up.”
Woody Allen
231
267
$243m
ok, enough of the numbers…
what was it really about
“The problem is never to getnew ideas in, the problemis to get the old ideas out.”
Dee Hock, Visa International
From this…To this…
what can we learn from
RRIF to help transform our
processes
innovativee x t e n s i o n
of existing technologies
Courageto unpack your
business processes
Port Stephens Council
Collaborationfor sparking new ideas
Proactive participation in multi-Council
initiatives
Inter-disciplinary approach to e-Planning activities
e-Planning now a dedicated ongoing
program inside Council
at the centre
put the end-user
e-Planning initiatives based on user-centred design
Testing and discussionwith end-users
Fit-for-purposetechnologysolutions Woollahra
Council
aim
for a
step
change
Greater Taree City Council
to cut red tape
smarter forms
Tumut Shire Council
First Council in NSW to offer all
21 Local SmartForms
DA lodgementProperty
Certificates and enquiries
Fire safety certificates
And many more…
Submission on a DA
set up benchmarks to measure your success
• Captured phone enquiry data about key planning issues
• Measured enquiry levels after implementing e-Planning services
• Regular measurement to track performance
takethe
lead
Pittwater
Council
• First in NSW to introduce public DA tracking online and construction certificates
• First in NSW to introduce online DA lodgement
• Thought leader contribution to state and national initiatives
• Still innovating – leading by example
catalyst for new initiatives
• Partnership between LPI, 4 pilot Councils & information brokers
• Electronic lodgement of 149 and 603 certificate requests
Council Electronic Certificates pilot
• Partnership between DoP and LGSA
• Pilot shared, integrated systems and processes for Complying Development
electronic Housing Code
pilot
• Partnership between DoP and LGSA
• Development of 5-year strategic roadmap for e-Planning in NSW
e-Planning Roadmap program
“Change is inevitable - except from a vending machine.”
Robert C Gallagher
Review your readiness
A committed strategy for moving forward will pay dividends
Learn from others
Someone has usually been there before you
Communicate your improvement
Measuring your progress, then talking about it, makes it real
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