e Panorama 06

29 Leadership Secrets

Jack Welch built a career out of fighting waste. The book 29 Leadership Secrets fromJack Welch follows in Welch's footsteps, boiling the legendary CEO's leadershipsuccesses down to 29 strategies that made GE the world's most competitivecompany-and Welch the world's most successful and admired CEO. It is today'sultimate fast-paced, no-nonsense handbook on the ways of Jack Welch. It taps into theheart of Welch's courage, innovation, and leadership success by examining simpleleadership secrets.

The Secrets are:

1. Harness the Power of Change

2. Face Reality!

3. Managing Less is Managing Better

4. Create a Vision and then Get Out of the Way

e-Panorama 9th Dec‘ 06. Year1,Vol.6

Newsletter of Bharuch District Management Association

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5. Don’t Pursue a Central Idea; Instead, Set Only a Few Clear, General Goals and Business Strategies.

6. Nurture Employees Who Share then Company’s Values.

7. Keep Watch for Ways to Create Opportunities and to Become More competitive.

8. Be Number One or Number Two and Keep Redefining Your Market.

9. Downsize, Before It’s Too Late!

10. Use Acquisitions to Make the Quantum Leap!

11. Use Boundarylessness and Empowerment to Nurture a Learning Culture

12. Inculcate the Best Ideas into the Business, No Matter Where They Come From.

13. The Big Winners in the Twenty-first Century Will Be Global.

14. De-Layer: Get Rid of the Fat!

15. Spark Productivity through Speed, Simplicity and Self-Confidence

16. Act Like a Small Company

17. Remove the Boundaries!

18. Unleash the Energy of Your Workers

19. Listen to the People Who Actually Do the Work

20. Go Before Your Workers and Answer All Their Questions

21. Stretch: Exceed Your Goals as Often as You Can

22. Make Quality Your Top Priority

23. Make Quality the Job of Every Employee



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24. Make Sure Everyone Understands How Six Sigma Works

25. Make Sure the Customers Feels Quality

26. Grow Your Service Business: It’s the Wave of the Future

27. Take Advantage of E-Business Opportunities

28. Make Existing Businesses Internet Ready - Don’t Assume That New Business Models Are the Answer

29. Use e-Business to Put the Final Nail on Corruption & Bureaucracy.

**********************Honesty is good for the company.

It is good for the customer.

It is good for the employees.

It is just good business.

Azim Premji.

*********************Power does not corrupt. Fear corrupts...

perhaps the fear of a loss of power.

John Steinbeck



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Executive Detachment

Mahatma Gandhi was once asked by a western journalist, "Can you give me thesecret of your life in three words?" Gandhi, you know, could never pass up achallenge. "Three words?" he replied. "Of course: 'Renounce and enjoy!'"

If you really want to enjoy life, he meant, renounce all the personal demands youmake on it. The Buddha, who almost never talked about himself, once admittedquietly,"I am the happiest of mortals. There is no one happier than I am."

This is the joy for which every one of us is born. Not tuppenny-ha'penny pleasures,not tinsel delights or costume jewellery, but a jewel that is beyond price: the jewelhidden in the very depths of our hearts.

Detachment not only releases joy; it is also the secret of health. It is the bestmedical insurance in the world, and not only because it can keep us free fromphysical habits that sap our vitality. Detachment is a longevity skill. Freedom fromcompulsive emotional entanglements is the best insurance against stress. Morethan that, by opening a window onto a fuller,loftier view of life than that dictated byself-interest, detachment brings a sense of purpose. Without a reason for living,the human being withers and dies inside.

However paradoxical it may sound, it is detachment that enables us to giveourselves wholeheartedly to worthwhile work without ever getting depressed,despondent, or burned out - right into the last days of our lives.

Most people who work hard, yapping like a poodle at their heels. Detachmentgives us the capacity to concentrate completely while on the job and to drop itcompletely when we walk out the door. A detached executive is a reliableexecutive, a cheerful executive, a harmonious executive. And whenyou can drop your work completely at the end of the day, you arrivehome ready to give all your love to your family and friends.

Mahatma Gandhi worked 15 hours a day for 50 years. When he was asked, "Don'tyou want a vacation, Mr Gandhi?" he said quietly, "I'm always on vacation." It

wasn't a flippant reply; hemeant every word of it. Sodon't content yourself withtwo weeks in July or twoweeks at a ski resort inJanuary.

You deserve 365 days ofvacation, and that is exactlywhat detachment can giveyou.



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Happiness is an Inside Job...(Eckhart Tolle is the author of The Power Of Now)

Do you resent doing what you are doing? It may be your job, or you may haveagreed to do something and are doing it, but part of you resents and resists it. Areyou carrying unspoken resentment toward a person close to you? Do you realisethat the energy you thus emanate is so harmful in its effects that you are in factcontaminating yourself ? Have a good look inside. Is there even the slightest traceof resentment, unwillingness? If there is, observe it on both the mental and theemotional levels. What thoughts is your mind creating around this situation? Thenlook at the emotion, which is the body's reaction to those thoughts. Feel theemotion. Does it feel pleasant or unpleasant? Is it an energy that you wouldchoose to have inside you? Do you have a choice?

Maybe you are being taken advantage of, maybe the activity you are engaged in istedious, maybe someone close to you is dishonest, irritating, or unconscious, butall this is irrelevant. Whether your thoughts and emotions about this situation arejustified or not makes no difference. The fact is that you are resisting what is. Youare making the moment into an enemy. You are creating unhappiness, conflictbetween the inner and the outer. Your unhappiness is polluting not only your owninner being you but also the collective human psyche of which you are aninseparable part. The pollution of the planet is only an outward reflection of aninner psychic pollution: millions of unconscious individuals not takingresponsibility for their inner space.

Either stop doing what you are doing, speak to the person concerned and expressfully what you feel, or drop the negativity that your mind has created around thesituation and that serves no purpose whatsoever except to strengthen a false senseof self. Recognising its futility is important. Negativity is never the optimum wayof dealing with any situation. In fact, in most cases it keeps you stuck in it,blocking real change. Anything that is done with negative energy will becomecontaminated by it and in time give rise to more pain, more unhappiness. Further,any negative inner state is contagious: Unhappiness spreads more easily than adisease. Through the law of resonance, it triggers and feeds latent negativity inothers, unless they are immune — that is, highly conscious.

Are you polluting the world or cleaning up the mess? You are responsible foryour inner space; nobody else is, just as you are responsible for the planet. Aswithin, so without: If humans clear inner pollution, then they will also cease tocreate outer pollution.

Ever wonder why some of the most successful people still seem unhappy?According to us, they have it all: looks, fame and fortune. Whenever we strive forsomething and reach it, there's a duality of elation and dejection. It is over, we dowhat is to be done next and the quest starts all over again. Somehow, the endresult usually seems to be more exciting on the way there than when it is reached.

..contd..



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The remedy is having inner peace and all the rest falls into place and becomes theicing rather than the whole cake. When we are happy with whom we are, we cango anywhere and create that same atmosphere of warmth. If we run away, we canchange locations but the same situations are carried with us.

Stay put and flow with all the ideas and solutions. Then wherever you roam, youwill have a house of contentment. There are characteristics of ourselves and ourloved ones that should be recognised in order to curtail inevitable problems. Onesuch aspect is that of poor problem solving. A difficulty can only be resolvedwhen you take responsibility for it. Another characteristic is rigidity andinflexibility in thinking and behaviour. The more clearly we see the reality of theworld, the better we can deal with it. Many people stop filtering any informationunless it conforms to their map of reality so their views of reality are sketchy,narrow, and misleading. Views should always have the capacity to change whennew information is introduced.

Do you realise that happiness is truly an inside job? It frees the heart from hatredand the mind from worry. It is respect, and communication with yourself.Happiness is something you decide ahead of time so deposit a lot of happiness inyour Memory Bank and make constant withdrawals. Use these insights forself-empowerment and for renewed awareness.

(Inputs from Dr. Mahendra S. Patel, GNFC Ltd.)==============================================

☺ MANAGEMENT SPEAK ☺ MANAGEMENT SPEAK: That's very interesting. TRANSLATION: I disagree. MANAGEMENT SPEAK: I don't disagree. TRANSLATION: I disagree. MANAGEMENT SPEAK: I don't totally disagree with you. TRANSLATION: You may be right, but I don't care. MANAGEMENT SPEAK: You have to show me some flexibility. TRANSLATION: You have to do it whether you want to or not. MANAGEMENT SPEAK: We have an opportunity. TRANSLATION: You have a problem. MANAGEMENT SPEAK: You obviously put a lot of work into this. TRANSLATION: This is awful. MANAGEMENT SPEAK: In a perfect world... TRANSLATION: Just get it working and get it out the door.



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MANAGEMENT SPEAK: Help me to understand. TRANSLATION: I don't know what you're talking about, and I don't think you do either. MANAGEMENT SPEAK: You just don't understand our business. TRANSLATION: We don't understand our business. MANAGEMENT SPEAK: We're going to follow a strict methodology here. TRANSLATION: We're going to do it my way. MANAGEMENT SPEAK: I didn't understand the e-mail you said you sent. Can you give me a quick summary? TRANSLATION: I still can't figure out how to start the e-mail program. MANAGEMENT SPEAK: Cost of ownership has become a significant issue in desktop computing. TRANSLATION: We want all the benefits and none of the costs. MANAGEMENT SPEAK: We have to leverage our resources. TRANSLATION: You're working weekends. MANAGEMENT SPEAK: Your project is on hold. TRANSLATION: We've put a bullet in it. MANAGEMENT SPEAK: Wrong answer. TRANSLATION: You didn't tell me what I wanted to hear. MANAGEMENT SPEAK: You needed to be more proactive. TRANSLATION: You should have protected me from myself. MANAGEMENT SPEAK: I'd like your buy-in on this. TRANSLATION: I want someone else to blame when this thing bombs. MANAGEMENT SPEAK: We want you to be the executive champion of this project. TRANSLATION: I want to blame you for my mistakes. MANAGEMENT SPEAK: We need to syndicate this decision. TRANSLATION: We need to spread the blame if it backfires. MANAGEMENT SPEAK: We have to put on our marketing hats. TRANSLATION: We have to put ethics aside. MANAGEMENT SPEAK: It's not possible. It's impractical. It won't work. TRANSLATION: I don't know how to do it.

MANAGEMENT SPEAK: It's a no-brainer. TRANSLATION: It's a perfect decision for me to handle.



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MANAGEMENT SPEAK: I'm glad you asked me that. TRANSLATION: Public relations has written a carefully phrased answer. MANAGEMENT SPEAK: I see you involve your peers in developing your proposal. TRANSLATION: One person couldn't possibly come up with something so stupid. MANAGEMENT SPEAK: There are larger issues at stake. TRANSLATION: I've made up my mind so don't bother me with facts. MANAGEMENT SPEAK: I'll never lie to you. TRANSLATION: The truth will change frequently. MANAGEMENT SPEAK: Our business is going through a paradigm shift. TRANSLATION: We have no idea what we've been doing, but in the future we shall do something completely different. MANAGEMENT SPEAK: Value-added. TRANSLATION: Expensive MANAGEMENT SPEAK: Human Resources TRANSLATION: A bulk commodity, like lentils or cinder blocks. MANAGEMENT SPEAK: The upcoming reductions will benefit the vast majority of employees. TRANSLATION: The upcoming reductions will benefit me.

(Inputs from Mr. Mukesh Mehta, Heubach Colour)******************************************************



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Value of a Smile

A smile cost nothing, but gives much. It enriches those who receive, without making poorer those who give.

It takes but amoment, but thememory of itsometimes lastsforever.

None is so rich ormighty that he canget along without it,and none is so poorbut that he can bemade rich by it.

A smile createshappiness in thehome, fosters goodwill in business, andis the countersign offriendship.

It brings rest to the weary, cheer to the discouraged, sunshine to thesad, and is nature's best antidote for trouble.

Yet it cannot be bought, begged, borrowed, or stolen, for it issomething that is of no value to anyone until it is given away.

Some people are too tired to give you a smile. Give them one of yours,as none needs a smile so much as he who has no more to give....

(Inputs from Tulsi Shastri, United Phosphorus Ltd.)



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Baroda Management Association (BMA) program

All India Management Association (AIMA) in collaboration with BarodaManagement Association (BMA) and Faculty of Management Studies (M SUniversity of Baroda) as Knowledge Partner is organizing Shaping YoungMinds Programme (SYMP). Four icon speakers would be addressing bothstudents and professionals in management, to help them choose their careerand find the right work environment. The speakers would be from differentfields including Public Domain Corporate World Creative Field, Media andSports / Adventures etc. and would narrate their experiences in an anecdotalform.

These sessions would be interactive. Eminent speakers like Mr. AzimPremji,Ms. Kiran Majumdar Shaw, Mr. Arun Shourie, Dr. Devi PrasadShetty, Mr. Sachin Pilot,Ustad Amjad Ali Khan, Dr. Kiran Bedi and severalothers have addressed 11 such programmes at places like Mumbai,Hyderabad, Indore, Kolkatta Delhi, Banglore, Ahmedabad, Coimbatore,Chandigarh & Kochi.

The programme will help young people to manage their careerexpectations and enter the corporate arena armed withconfidence, experience and dynamic zest.

Venue : C. C. Mehta Auditorium, M.S. University of Baroda.

Date & Time : 5 January 2007 (Friday), 09.30am- 04.45 pm (Registration from 08.30am to 09.30am)

Registration Fees (including lunch):Rs. 300/- per participant for Students & Teachers,Rs. 500/- for young managers.Rs. 5000/- for 25 members.

Rush your entries on or before 01 January 07. Send your registration bycash or cheque in favour of Baroda Management Association

Baroda Management Association,2nd floor, Anmol Plaza, Old Padra road, Baroda 390 015(0265) 2344135, 2353364(0265) 2332919



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Interview with Warren BuffetThere was a one hour interview on CNBC with Warren Buffet, the secondrichest man who has donated $31 billion (Rs.1,40,000 Crores) to charity.Here are some very interesting aspects of his life:

He bought his first share at age 11 and he now regrets that he started toolate !

He bought a small farm at age 14 with savings from deliveringnewspapers.

He still lives in the same small 3 bedroom house in mid-town Omaha, thathe bought after he got married 50 years ago. He says that he haseverything he needs in that house. His house does not have a wall or afence.

He drives his own car everywhere and does not have a driver or securitypeople around him.

He never travels by private jet, although he owns the world's largestprivate jet company.

His company, Berkshire Hathaway, owns 63 companies. He writes onlyone letter each year to the CEOs of these companies, giving them goals forthe year. He never holds meetings or calls them on a regular basis.

He has given his CEO's only two rules. Rule number 1: do not lose any of your share holder's money.Rule number 2: Do not forget rule number 1.

He does not socialize with the high society crowd. His pass time after hegets home is to make himself some pop corn and watch television.

Bill Gates, the world's richest man met him for the first time only 5 yearsago. Bill Gates did not think he had anything in common with Warren Buffet. So he had scheduled his meeting only for half hour. But whenGates met him, the meeting lasted for ten hours and Bill Gates became adevotee of Warren Buffet.

Warren Buffet does not carry a cell phone, nor has a computer on hisdesk.

His advice to young people: Stay away from credit cards and invest inyourself.

(Inputs from Mr. Mukesh Mehta, Heubach Colour)



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::Editorial Committee::

ChairmanMr. Jayen Mehta, GNFC Ltd.

Members Mr. Mukesh Mehta, Heubach Colour,

Ms. Sheela Mistry, Insight Associates, Mr. G M Patel, Mr. G.B. Trivedi

and Mr. R V Revar, GNFC Ltd. ePanorama Advisory committee

Mr. R P Vyas -President, Mr.Kamlesh Udani -Past President, Mr.Ashok Panjwani -Vice President,

Mr.K A Shah -Vice President Bharuch District Management Association

601/602 Vaikunth Township, Opp: Polytechnic College

Bharuch - 392 002 Gujarat - India

Readers are welcome to send feedback, suggestions and articles/inputs

by e-mail to [email protected]



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e Panorama 06

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