Drupal Government Days 2013 - The Road to Intranet Collaboration

Government GouvernementOf Canada du Canada

The Road to Intranet Collaboration

Jayson Peltzer@jaysonpeltzer

Jaysonpeltzer.com


Drupal

Community

Views

Content types

Drupal


Business Problem

Sustainability

You can do it!

Information Architecture

Collaboration

Knowledge ManagementMetadata

Governance

Social Networking

Language

Privacy

Legal

Employee Engagement

Roles & Responsibilities


Leadership and Vision

Knowing where to go and

how to key there is the key


Start The Climb

2 Structure

3 Content Publishing

4 Social Networking

5 Collaboration Information Architecture


1. Information Architecture1. PRIMARY Content: User,

Group, Project, Service

2. SECONDARY Content: Advertisement button, Alert, announcement, Document, Event, Newsletter, Poll, Resource, Course, Webform

3. USER-GENERATED Content: Audio, Blog entry, comment, Forum topic, Photo album, Question, Tweet, Video


1. Information Architecture


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2. Structure: Primary Content

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TITLEAdvertisement

Teaser Teaser Teaser

Events

8/7 Town Hall8/9 Fundraiser8/14 DripalGov8/22 Traning

About Documents Resources Poll

Lorem aIpsum bLorum c

PolicyMinutesBriefing

FormHow toToolkitQuick ref.

Do you like?() Yes() No() Maybe

Nodes are displayed with panels:

• Like home pages• Mash-ups really• Driven by views• Comments OFF


2. Structure: Secondary Content

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TITLEAdvertisement

Teaser Teaser Teaser

Events

8/7 Town Hall8/9 Fundraiser8/14 DripalGov8/22 Traning

About Documents Resources Poll


PolicyMinutesBriefing

FormHow toToolkitQuick ref.

Do you like?() Yes() No() Maybe

Reference Primary Content Types:

• Enrichment• Content Publishers ONLY• Training required• Comments optional


2. Structure: User- Generated Content

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PROJECT TITLE

Advertisement

EVENTS8/7 Town Hall8/9 Fundraiser8/14 DripalGov8/22 Traning

About Highlights


Start Date : 04-014-13Charter: linkStatus: Green

Can be created by anyone:

• No training• Comments ON• No anonymous content!

Community Buzz

Blog Post: lorum ipsum lorum ipsum lorum ipsum…Comment: lorum ipsum lorum ipsum…Forum topic: lorum ipsum lorum i


AboutMissionVision

…

BlogsTweetsForumsPhotosVideos

…

2. Structure: MenusOrganization

Tools

Community

NewsProjectsServices

Documents…

Mission


2. Structure: Window of opportunity

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Build your “master pages”:

•Project•Services•Blogs•Tweets•News•Documents•Forums….


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3. Content Publishing: Publishers

• No technical skills required

• 1-day training

• The more the merrier; aim for 10%

• It’s all about ownership

Build and foster a community of publishers:


3. Content Publishing: Access & Permissions

Primary ContentYour team, CIO, PMO

Secondary ContentContent Publishers

User-generated ContentEveryone


3. Content Publishing: Governance

Publish a “Netiquette” document. Use expiration dates.

Use a passive content moderation approach: Flag as inappropriate

Escalate issues to a working group (Netiquette advisory committee)


3. Content Publishing: Open the dialog

• Start discussions, build momentum

• Remember the 1-9-90 rule

• Encourage participation and don’t interfere

• Highlight interesting dialog


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4. Social NetworkingBuild an extensive user profile

Build outfunctionality around skillsand profiledata

Expose user info on content posts

The key is to relinquish control


4. Social Networking

SkillsHobbiesBuddiesProjectsExperience

Endorsements (voting)Skills pagesCenters of expertiseOpt-in mentoring

Show statsDisplay top contributorsPride is a big motivator

Hyperlink user namesDisplay an author infoGive credit


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5. Collaboration

Knowing who you need to work with is the hard part.

Lots of tools exist.


5. Collaboration: Starts with an idea.

Enable groups spaces: private, controlled, public.


5. Collaboration: Benefits

Available to all + Merit-based + Self-organizing

Expand and enrich topics of interest (COIs)Improve tradecraftSolidify teams


5. Collaboration: Summary


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The Business CaseIntegrating corporate content with user-generated content will lead to strong corporate engagement and keep collaboration focussed on the mission

Drupal is an enabler that provides agility and sustainability


THANK YOU 29

Jayson Peltzer@jaysonpeltzer

Jaysonpeltzer.com

Drupal Government Days 2013 - The Road to Intranet Collaboration

Technology

Transcript of Drupal Government Days 2013 - The Road to Intranet Collaboration