Donald Jordan Resume
2
Donald J. Jordan 12 Hedley Circle Phone: 978.828.8748 East Providence, RI02914 Email: [email protected] 1| Page HIGHLIGHTS OF QUALIFICATIONS Innovative: willing to take on new challenges Consistent overachiever; willing to do whatever it takes to get the job done Excellent interpersonal and communication skills generating trust and rapport Ability to react quickly to changing environments that require immediate action Leads and inspires others to work at their highest aptitude; able to coach and train WORK EXPERIENCE Cox Communications Solutions Store Manager October 2012‐January 2016 Overachieved monthly sales quotas finishing 102% in primary service units and 123% to revenue goal YTD 2015 Hired, trained, and developed a sales staff of 10+ Designed individual performance sales goals and objectives for store employees Evaluated and coached sales staff utilizing weekly one on ones and quarterly reviews to identify strengths, goals for career development, and addressed under performance through partnership and accountability Facilitated weekly sales meetings in order to ensure sales associates were aligned to corporate initiatives, including customer and product strategies Addressed escalated customer concerns by demonstrating professional and appropriate attention to their needs, resulting in resolutions that were mutually beneficial for both the customer and company Assisted with new store openings in Rhode Island, Connecticut, and Ohio including merchandising, training of staff and store manager, and operations Acted as a liaison between the store and internal partners, including Corporate Cox, to identify trends and ensure consistency Anticipated future problems, both internal and external, for the company and alleviated by developing conflict resolution plans Cox Communications Senior Solutions Specialist March 2008‐ October 2012 Provided a high level of customer service in a fast paced, high volume sales environment Utilized active listening to identify product solutions for customers with an emphasis on value added selling Acted as Manager On Duty ,in the absence of the Store Manager, in order to assist Solutions Specialists with conflict and/or issue resolution as well as customer escalations Assisted store management in maximizing store sales, retention, and profitability by assisting in operational activities including; training, merchandising, inventory management, and loss prevention Developed and administered two comprehensive technology training classes for 9 newly hired employees to increase technical understanding pertinent to retailsales Planned, organized, and executed a series of highly successful events to increase the company’s visibility in the community
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Transcript of Donald Jordan Resume
Donald J. Jordan
12 Hedley Circle Phone: 978.828.8748 East Providence, RI 02914 Email: [email protected]
1 | P a g e
HIGHLIGHTS OF QUALIFICATIONS
Innovative: willing to take on new challenges
Consistent overachiever; willing to do whatever it takes to get the job done
Excellent interpersonal and communication skills generating trust and rapport
Ability to react quickly to changing environments that require immediate action
Leads and inspires others to work at their highest aptitude; able to coach and train
WORK EXPERIENCE Cox Communications Solutions Store Manager October 2012‐January 2016
Overachieved monthly sales quotas finishing 102% in primary service units and 123% to revenue goal YTD 2015
Hired, trained, and developed a sales staff of 10+
Designed individual performance sales goals and objectives for store employees
Evaluated and coached sales staff utilizing weekly one on ones and quarterly reviews to identify strengths, goals for career development, and addressed under performance through partnership and accountability
Facilitated weekly sales meetings in order to ensure sales associates were aligned to corporate initiatives,
including customer and product strategies
Addressed escalated customer concerns by demonstrating professional and appropriate attention to their
needs, resulting in resolutions that were mutually beneficial for both the customer and company
Assisted with new store openings in Rhode Island, Connecticut, and Ohio including merchandising, training
of staff and store manager, and operations
Acted as a liaison between the store and internal partners, including Corporate Cox, to identify trends and
ensure consistency
Anticipated future problems, both internal and external, for the company and alleviated by developing conflict
resolution plans
Cox Communications Senior Solutions Specialist March 2008‐ October 2012
Provided a high level of customer service in a fast paced, high volume sales environment
Utilized active listening to identify product solutions for customers with an emphasis on value added selling
Acted as Manager On Duty ,in the absence of the Store Manager, in order to assist Solutions Specialists with
conflict and/or issue resolution as well as customer escalations
Assisted store management in maximizing store sales, retention, and profitability by assisting in
operational activities including; training, merchandising, inventory management, and loss prevention
Developed and administered two comprehensive technology training classes for 9 newly hired employees to
increase technical understanding pertinent to retail sales
Planned, organized, and executed a series of highly successful events to increase the company’s visibility in the
community
Donald J. Jordan
12 Hedley Circle Phone: 978.828.8748 East Providence, RI 02914 Email: [email protected]
2 | P a g e
Circuit City Partnership Manager August 2007‐February 2008
Oversaw all store operations for an exploratory test store that employed 4 sales professionals
Recruited, trained, and managed high‐caliber sales associates to provide a positive customer experience
Developed and executed short‐term and long‐term business plans for the test store to drive sales and
customer satisfaction results
Created, monitored, and implemented the weekly employee schedules in order to manage the staff
workload, support business and sales objectives, and maximize productivity
Managed store Profit and Loss statement to monitor expenses and increase store profit margin Circuit City Technical Lead June 2006‐ August 2007
Acted as first line resource for store employees to identify sales opportunities that solved customer needs
Trained technical specialists to ensure consistent customer experience
Customer facing role that required both technical knowledge as well as customer service and sales competencies
Upgraded, maintained, secured, and replaced hardware and software components for customers
Best Buy Computer Specialist‐ Geek Squad August 2002‐ June 2006
Utilized selling skills to engage customers and build complex, connected solutions in a fast‐paced, dynamic environment
Built and maintained relationships with customers by explaining and demonstrating product capabilities and offering
suggestions based on customers’ wants and needs
Upgraded, maintained, secured, and replaced hardware and software components for customers
Provided effective communication with customers to translate technical jargon and ensure comprehension of technical service needs
EDUCATION Johnson & Wales University‐ Providence, RI
Bachelor of Science in Computer Information Science Obtained May 2007 Cum Laude Associate of Science in Applied Computer Science Obtained May 2005
AWARDS AND ASSOCIATIONS
Cox Communications New England Vision Award Nominee November 2013
Cox Communications New England Vision Award Nominee November 2009
National Eagle Scout Association Member May 2002‐ present
