Diversity and Sensitivity in the Workplace

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Diversity and Sensitivity in the Workplace


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D

What is culture? What do we mean when we say, “cultural diversity?” Cultural Diversity offers a platform for discussing the many kinds of diversity we encounter today. This course will attempt to dispel the notion of diversity as merely a synonym for racial or ethnic issues.

At the end of this course you will be able to:

• Understand one's own culture as it relates to one's abilities and personal style.

• Critically examine the dynamics of prejudice, stereotypes, and discrimination.

• Apply knowledge of cultural diversity to individual development and behavior.

• Expand understanding of the interactions among and between individuals and social systems.

• Understand cultural components that impact engagement, assessment, intervention, and evaluation.

• Recommend tools to foster a more cohesive workplace • Create a P-DAP

Ground Rules


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Introductory Activity


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DEFINE Culture – ______________________________________________________________ ________________________________________________________________________________________________________________________________________________ Diversity – _____________________________________________________________ _______________________________________________________________________ Inclusion – ____________________________________________________________ _______________________________________________________________________


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COMMUNICATION PROCESS in REVIEW

SENDER – MESSAGE - CHANNEL

FEEDBACK BARRIERS Internal: _________________________________________________________ ________________________________________________________________________________________________________________________________________________ External: _________________________________________________________ ________________________________________________________________________________________________________________________________________________


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DEFINE Stereotypes: ___________________________________________________________ _______________________________________________________________________________________________________________________________________________

Have you ever been stereotyped? How did you feel? _____________________________________________________ ________________________________________________________________________________________________________________________________________________ What did you do? ______________________________________________________ ________________________________________________________________________________________________________________________________________________

View Video, then in groups discuss

“The fear of the single story”


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Prejudice: _____________________________________________________________ ________________________________________________________________________________________________________________________________________________ Disparate Treatment and Impact: _______________________________________ ________________________________________________________________________________________________________________________________________________ Microaggressions: ______________________________________________________ ________________________________________________________________________________________________________________________________________________ Compassion: __________________________________________________________ ________________________________________________________________________________________________________________________________________________ Empathy: ______________________________________________________________ ________________________________________________________________________________________________________________________________________________ Sensitivity: _____________________________________________________________ ________________________________________________________________________________________________________________________________________________


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DISCRIMINATION – Denial of opportunities and equal rights to

individuals based on group membership. There are federal laws to prohibit

this action. Title VII of the Civil Rights Act: Equal Pay Act: Age Discrimination Act: Americans Disabilities Act or ADA: Genetic Information Act:


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The Legal View: EEOC: Equal Employment Opportunity Commission This agency enforces statutes to PREVENT employment discrimination based on protected class. What is a protected class? A protected class is a characteristic which cannot be targeted for discrimination. • Age • Sex • Gender/Identity* • Race • Color • Religion • Disability • Sexual Orientation • National Origin • Veterans • Genetic Information

https://commons.wikimedia.org/wiki/File:Legal_Contract_%26_Signature_-_Warm_Tones.jpg

https://creativecommons.org/licenses/by-sa/3.0/


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How do you identify? Exercise: The Circles Worksheet


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UNCONSCIOUS BIAS Unconscious bias – everyone has it. BUT it doesn’t make us BAD. It makes us human. While we cannot completely rid ourselves of this, but we can learn to recognize it and lessen its impact in the workplace. Unconscious bias causes people to unintentionally favor some groups – often ones that are like them – over others. This, of course, can lead to differences in who gets recruited, hired, promoted, and fired. With awareness of unconscious bias and actionable steps to manage it, you will be able to make the best decisions for your company and your co-workers.

You don’t know what you don’t know.

Exercise: Tell me --- what do YOU see?

Explicit vs Implicit

FILES ARE THE RESULT OF MANY YEARS OF SCIENTIFIC STUDY COMBINED WITH THE EXPERIENCE OF


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SEVERAL

Bias Types Explicit – attitudes that are at the conscious level, are deliberately formed and are easy to self-report. Implicit – attitudes that are at the unconscious level, are involuntarily formed and are typically unknown to us.

Perceptual Identity

What we hear

Norms and Expectations

Interpretation

How we solve problems

What we do not see

What we see


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Perceptual Lens This is shaped throughout our lifetime.

• Cultural Learning – norms, language, values, behaviors, practices

• Historical Group Learning – experiences, stories, history, beliefs

• Individual Learning – individual experiences, trauma, history

• Social Learning – patterns of historic behavior

• Ideology – our book of rules “Just the way it is”

Can you give an example? Cultural Learning: _____________________________________________________ ________________________________________________________________________________________________________________________________________________ Historical Group Learning: ______________________________________________ ________________________________________________________________________________________________________________________________________________ Individual Learning: ____________________________________________________ ________________________________________________________________________________________________________________________________________________ Social Learning: ________________________________________________________ ________________________________________________________________________________________________________________________________________________ Ideology: ______________________________________________________________ ________________________________________________________________________________________________________________________________________________


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Ways to Improve Explore awkwardness or discomfort by asking ourselves, “What is

triggering me in any particular situation?” Create opportunities for positive exposure.

Create and nurture an organizational culture in which we inquire

not only into the decisions, but HOW we make them. Create constant processes for getting feedback. Use and keep

data. Reduce the level of guilt, which will only shut down people; instead

take responsibility. Always keep cultural factors in mind in all your decision.s

Unconscious Bias in the Workplace

Hiring

Mentoring

Marketing

Supervisory Decisions

Performance Reviews

Recruitment


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Key Points Everyone has subconscious biases.

They are simply the brain's way of coping with and categorizing all the information we receive every day. Our tendency to discriminate against a group or type of person may not be intentional, but we can still do something to change it. The more we expose ourselves to ideas, images and words that challenge negative stereotypes, the less discriminatory we will be.

Everyone, especially managers, can play a key role in unearthing these hidden biases by declaring their intentions to be non-biased. They can also provide clear, non-partisan performance appraisals that focus on everyone’s unique talents and skills and develop a keen awareness of their own unconscious beliefs.


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Diversity Commitment

Valuing diversity – creating a work environment that respects and includes differences, recognizing the unique contributions that individuals with many types of differences can make and maximize the potential of all employees.

Diversity is anything that sets one individual apart from another.

It is about including ideas, backgrounds and opinions in the mix when making decisions, developing and generating new ideas and solutions to our intentional challenges, and to our internal and external customers.

Diversity is not compliance. This makes it to be a burden one you or your organization. Diversity is not about special treatment or charity for certain groups of people. However, it is about RESPECT.


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What are the benefits to Diversity in the Workplace?

________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________


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What are some of the challenges to diversity in the workplace?

________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________


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There is evidence that a diverse work force can contribute to increased retention and productivity, can contribute to an organization’s responsiveness to an increasingly diverse world of customers, improve relations with the surrounding community, increase the organization’s ability to cope with change, and expand the creativity of the organization.

Where Do We Start?

• By understanding what diversity is and by becoming more aware of it as an area of opportunity.

• By thinking about diversity in recruitment, in development of talent,

in mentorship, in communications, and in our partnerships. We must start somewhere so let’s try this.

Developing a P-DAP

• What 2 things can you do in a week?

________________________________________________________________________________________________________________________

• What 2 things can you do in a month?

________________________________________________________________________________________________________________________

• What 2 things can you do in a year?

________________________________________________________________________________________________________________________


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Inclusion Starts with I

Thank you!

Diversity and Sensitivity in the Workplace

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