Dispatching Instructions Please note: Displayed screen shots in this How To guide may change and...
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Transcript of Dispatching Instructions Please note: Displayed screen shots in this How To guide may change and...
![Page 1: Dispatching Instructions Please note: Displayed screen shots in this How To guide may change and look different as enhancements are made to the DOSD tool.](https://reader035.fdocuments.net/reader035/viewer/2022081515/56649d395503460f94a13510/html5/thumbnails/1.jpg)
HOW TO:
Dispatching Instructions
Please note: Displayed screen shots in this How To guide may change and look different as enhancements are made to the DOSD tool but the process and steps to request a part should remain the same.
![Page 2: Dispatching Instructions Please note: Displayed screen shots in this How To guide may change and look different as enhancements are made to the DOSD tool.](https://reader035.fdocuments.net/reader035/viewer/2022081515/56649d395503460f94a13510/html5/thumbnails/2.jpg)
How To: Process Flow and Steps
1. Log On to DOSD web site2. Select Dispatches3. Select Create Dispatches4. Input Service Tag5. Add Problem Description & Troubleshooting Performed6. Add Primary Contact Information
1. If requesting On-site Technician1. Alternate Contact Information needed
7. Ship to Address Tab1. Provide address for part delivery
8. Parts Tab1. Select warranty replacement part / parts needed
9. Apply Button10. Submit Request Button in the middle of the screen when done
![Page 3: Dispatching Instructions Please note: Displayed screen shots in this How To guide may change and look different as enhancements are made to the DOSD tool.](https://reader035.fdocuments.net/reader035/viewer/2022081515/56649d395503460f94a13510/html5/thumbnails/3.jpg)
Logon to the main DOSD web site with your User Name and Password
![Page 4: Dispatching Instructions Please note: Displayed screen shots in this How To guide may change and look different as enhancements are made to the DOSD tool.](https://reader035.fdocuments.net/reader035/viewer/2022081515/56649d395503460f94a13510/html5/thumbnails/4.jpg)
Main DOSD web site with function tabs at the top of the page
![Page 5: Dispatching Instructions Please note: Displayed screen shots in this How To guide may change and look different as enhancements are made to the DOSD tool.](https://reader035.fdocuments.net/reader035/viewer/2022081515/56649d395503460f94a13510/html5/thumbnails/5.jpg)
Select Dispatches and then Create Dispatch
![Page 6: Dispatching Instructions Please note: Displayed screen shots in this How To guide may change and look different as enhancements are made to the DOSD tool.](https://reader035.fdocuments.net/reader035/viewer/2022081515/56649d395503460f94a13510/html5/thumbnails/6.jpg)
Enter Service tag of system and press go
![Page 7: Dispatching Instructions Please note: Displayed screen shots in this How To guide may change and look different as enhancements are made to the DOSD tool.](https://reader035.fdocuments.net/reader035/viewer/2022081515/56649d395503460f94a13510/html5/thumbnails/7.jpg)
New Dispatch Request Page
![Page 8: Dispatching Instructions Please note: Displayed screen shots in this How To guide may change and look different as enhancements are made to the DOSD tool.](https://reader035.fdocuments.net/reader035/viewer/2022081515/56649d395503460f94a13510/html5/thumbnails/8.jpg)
Section Breakdown: Work Order# and Product System Information
• Section shows Work Order #
• Warranty Status
• System Information
![Page 9: Dispatching Instructions Please note: Displayed screen shots in this How To guide may change and look different as enhancements are made to the DOSD tool.](https://reader035.fdocuments.net/reader035/viewer/2022081515/56649d395503460f94a13510/html5/thumbnails/9.jpg)
Submit Dispatch Section
• Provide Problem Description & Troubleshooting Performed.• Contact Information.
• If this is a Complete Care repair check off box.
• If you need a Dell Onsite tech select “True” and provide alternate contact information.
![Page 10: Dispatching Instructions Please note: Displayed screen shots in this How To guide may change and look different as enhancements are made to the DOSD tool.](https://reader035.fdocuments.net/reader035/viewer/2022081515/56649d395503460f94a13510/html5/thumbnails/10.jpg)
Ship To Address Information
• Select the “Ship To Address” tab at the bottom of the screen.
• If you have a preloaded address set up you can select that address from the drop down search button.• If you need to add a new address, check the “Override” box• Add your address and click “Apply”.
![Page 11: Dispatching Instructions Please note: Displayed screen shots in this How To guide may change and look different as enhancements are made to the DOSD tool.](https://reader035.fdocuments.net/reader035/viewer/2022081515/56649d395503460f94a13510/html5/thumbnails/11.jpg)
“Parts” selection tab
• There are (2) ways to select the part you need:
• “ Add Part”• If you know your part number, you can
select this choice and add the part you need.
• “Parts List”• This feature will allow you to search by
a listing of parts.
![Page 12: Dispatching Instructions Please note: Displayed screen shots in this How To guide may change and look different as enhancements are made to the DOSD tool.](https://reader035.fdocuments.net/reader035/viewer/2022081515/56649d395503460f94a13510/html5/thumbnails/12.jpg)
“Add Part” button screen
• Add part number .• Add serial number if part has a PPID number such as a notebook battery or monitor.
• Press “Apply” to add part to request.
![Page 13: Dispatching Instructions Please note: Displayed screen shots in this How To guide may change and look different as enhancements are made to the DOSD tool.](https://reader035.fdocuments.net/reader035/viewer/2022081515/56649d395503460f94a13510/html5/thumbnails/13.jpg)
“Parts List” button screen
• Page will display a listing of parts by a number of views: Part Type, Part Number, Part Description.
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Adding parts and checking ‘Apply”
• Example of how multiple parts can be requested by selecting each part and then pressing “Apply” to each item.
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Status History will show the request status
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Product WO History Tab
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When ready to “Submit Request”
• Problem Description and Troubleshooting Performed notes added.• Primary Contact Information provided.• Ship-To Address information provided.• Part or Parts needed selected.• Press “Submit Request” in the middle of the page.
![Page 18: Dispatching Instructions Please note: Displayed screen shots in this How To guide may change and look different as enhancements are made to the DOSD tool.](https://reader035.fdocuments.net/reader035/viewer/2022081515/56649d395503460f94a13510/html5/thumbnails/18.jpg)
“Submit Request” button is pressed
• The system will bring you back to Dispatch page where you can submit another Service Tag to request another part by selecting “Create Dispatch”.
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Clicking on “Dispatch List” will show the status of
requests submitted
• You can customize the viewing columns by selecting “Customize View”.• The “Search” button will allow you to find a specific order submitted.
![Page 20: Dispatching Instructions Please note: Displayed screen shots in this How To guide may change and look different as enhancements are made to the DOSD tool.](https://reader035.fdocuments.net/reader035/viewer/2022081515/56649d395503460f94a13510/html5/thumbnails/20.jpg)
You can also search by the following for orders submitted
![Page 21: Dispatching Instructions Please note: Displayed screen shots in this How To guide may change and look different as enhancements are made to the DOSD tool.](https://reader035.fdocuments.net/reader035/viewer/2022081515/56649d395503460f94a13510/html5/thumbnails/21.jpg)
If you have questions:
• For any Enrollment or Certification issues, send a e-mail to the [email protected]
• For any Parts Dispatch issues, send a e-mail to the [email protected]
• For any other type of questions, refer to the “Contact Us” tab at the top of the main DOSD web site.