Digital Lifestyle Enablement - telecoms.comtelecoms.com/wp-content/blogs.dir/1/files/2015/07... ·...
1
Digital Lifestyle Enablement Delivery & Service Domain Processes Customer-to-Customer processes Deployment Models Supported Build Operate Transfer Private Cloud Managed Services Hosted Managed Services As-a-Service Deployment Deployment OOTB product with Customer Experience Mgt • • • Context-aware Campaigns OTT Business Models • • Developer & Partner Ecosystem • • • • Churn Price Plan Renewals Mgt Service Acvaon Convergent Charging Convergent Context- awareness Center (C 3 ) Voucher Management Customer Experience Management Domain Smarter Pipe Domain Manage Customer A & Loyalty E Manage QoS / SLA I Develop Business M Manage Opportunity B Manage Community F Manage Workforce J Manage Market N Manage Knowledge C Manage Product G Manage Partner & Supplier K Manage Campaigns D Manage Services H Manage Revenues & Fraud L Customers RA: Request-to-Answer OP: Order-to-Payment 2 UP: Usage-to-Payment 3 RC: Request-to-Change 4 5 6 7 Customers 1 Add-on Modules Core Products Experience Store Dealer- in-a-Box Knowledge Mgt Sales Mgt CRM Core Customer Engagement • • • Campaign Management Channel Analysis Business Performance Mgt Agent View RTSS Selement & Interconnect Convergent Billing Policy Management • Customer Mgt • Resource Mgt • Order Mgt • Campaign Management Customer Service Partner Management Contract Management Customer Engagement Center (CEC) Unified Product Catalog (UPC) Open Plaorm Domain Financial Journaling System Real-me Intelligence Interacon Mgt Veris Product Suite Open Operaonal Plaorm
Transcript of Digital Lifestyle Enablement - telecoms.comtelecoms.com/wp-content/blogs.dir/1/files/2015/07... ·...
Digital Lifestyle EnablementDelivery & Service
Domain Processes
Customer-to-Customer processes
Deployment Models Supported
Build Operate Transfer Private Cloud
Managed Services
Hosted Managed ServicesAs-a-Service Deployment
Deployment
OOTB product with
Customer Experience Mgt
••• Context-aware Campaigns
OTT Business Models
•• Developer & Partner Ecosystem•
•••
Churn
Price Plan
Renewals Mgt
Service Activation
Convergent Charging
Convergent Context-awareness Center (C3)
Voucher
Management
CustomerExperienceManagementDomain
Smarter Pipe Domain
Manage CustomerA
& LoyaltyE
Manage QoS / SLAI
Develop BusinessM
Manage OpportunityBManage Community F
Manage WorkforceJManage Market N
Manage KnowledgeC
Manage ProductGManage Partner & SupplierK
Manage CampaignsD
Manage ServicesHManage Revenues & FraudL
Customers
RA: Request-to-Answer
OP: Order-to-Payment2
UP: Usage-to-Payment3
RC: Request-to-Change45
6
7Customers
1
Add-on ModulesCore Products
Experience Store
Dealer-in-a-Box
Knowledge Mgt
Sales Mgt
CRM Core
Customer Engagement
••• Campaign Management
Channel Analysis
Business Performance MgtAgent View
RTSS
Settlement & Interconnect
ConvergentBilling
Policy Management
• Customer Mgt• Resource Mgt
• Order Mgt•
Campaign Management
Customer Service
Partner Management
Contract Management
Customer Engagement Center (CEC)
Unified Product Catalog (UPC)
Open Platform Domain
Financial Journaling System
Real-time Intelligence
Interaction Mgt
Veris Product Suite
Open Operational Platform
