DIGITALFUTURESThe augmented consumer: seizing opportunities, meeting challengesJudit Andrasi, CEO of Immmr GmbH, Deutsche TelekomDavid Nicholl, CEO, Philips Lighting, UK & Ireland Gema Esteban Garrido, Digital Strategy & Analyst Relations Director, Telefónica Paul Jackson, Principal Analyst, Digital Media, Ovum Eden Zoller, Principal Analyst, Consumer Services, Ovum

A N E X PA N D I N G R A N G E O F E N A B L I N G T E C H N O LO G I E S

Source: Ovum VR Content Revenue Forecast: 2016–21Source: ImageNet, Ovum

C O M M U N I C AT I O N S : B OT S , PAY M E N T S , V I D EO A N D M O R E

Source: Ovum OTT Messaging Forecast: 2016–20 Source: Ovum OTT VoIP Forecast: 2016–21

D I G I TA L A S S I S TA N T S : H I G H G R OW T H , H I G H E X P E C TAT I O N S

Source: Ovum Digital Consumer Insight Survey, 2017

Source: Ovum Digital Assistant and Voice AI–Capable Device Forecast: 2016–21

S M A R T H O M E D E V I C E S : D R I V E N BY S E C U R I T Y A N D E N E R GY S AV I N G P R O D U C T S

Source: Ovum Smart Home Devices Forecast: 2016–21

O P E R ATO RS A R E N OT T H E G O TO P R OV I D E RS F O R M A N Y D I G I TA L S E RV I C E S

Source: Ovum/Upstream Consumer Survey

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