Contact Information Name: Dheeraj Soni

Mailing Address:

Vill-Bhankrota,Distt- Jaipur (Raj.)

Mobile:- 8502956063 E-Mail:dheeraj.soni992@gmail.com, dheeraj.soni2@a3logics.in

DOB: 04-01-1992

Sex : Male

Nationality: Indian

Marital Status: Married

Languages Known: Hindi, English and Regional languages

CURRICULUM VITAECareer Objective:-To be a part of an organization of Hi-tech environment that will help me realize the numerous applications of theoretical knowledge and to be able to provide best to the organization.

Academic Qualifications:-

Examination B.Tech (I.T.) Senior Secondary Secondary

Board/University Rajasthan

Technical

University

Rajasthan

Board

Rajasthan Board

Year of Passing 2012 2008 2006

School/College JNIT, Jaipur Govt. School JPS

Percentage 65% 62.31% 66.67%

Summer Training/ Industrial Visit:-

Name of company LogicPace Technologies Pvt. Ltd.

Duration 45 days

Description Worked on a project which is based on online landscape construction

portal, which is developed in Dotnet framework.

Location Pratap Nagar, Jaipur

Extra Curricular Activities:

Participated in INTER COLLEGE CRICKET TOURNAMENT held at JNIT.

Worked as coordinator in College Function.

Participated in College and School level debate.

Participated in various competition held in College and received applauds.

Interests:Communicating with different peoples and networking Hobbies: Playing cricket, Music, and Healthy discussion with friends

SOFTWARE PROFICIENCY:

DBMS Packages : SQL Server

Operating Systems : Window XP, 2007, Ubuntu

Web Designing : HTML

General Package : MS-Office

Software Language : C, C++

Strength:

Sincere and hard working.

Ability to deliver excellent result under odd conditions.

Quick learner and flexible to adopt challenging environment.

Ability to work with minimum/no supervision once trained.

Good analytical skills.

Self confident and work oriented.

Career Summary:

A confident and reliable Technical Support Engineer with 4.3 years of experience in working with support team and resolving any support issues.

Proven ability to administrate and control the operation.

Work on JIRA Bug tool to capture, monitor and organize request or issues, and assign work for standard work flow management.

To ensure the transfer of data or message flow or control flow between applications are tested.

Defect logging and Defect reporting through JIRA.

Current Role Desciption:

Handling Asia Pacific Region/American Support Operation at Meltwater Configuration Department.

Responsible for configure the source (e.g. news, articles, and blogs

websites) using TK Robot tool. In TK robot tool fetch the news, articles,

and blogs using a regular expression syntax and remove garbage data

using regular expression and then store news, articles, and blogs in

database using TK robot tool.

Responsible for handling and monitoring team in the absence of the team leader. As an Auditor, audit the sources of other team member and responsible for assign JIRA tickets to team member and close that tickets after audit.

Responsible for a systematic step by step procedure to test the source (e.g. news, articles, and blogs websites) to the client according to their requirement.

Responsible for bug reports to senior management and client on daily basis.

Attend trainings sessions regarding QA process.

Creating and maintaining excellent relationship with client key members to acquire their trust and confidence by frequent communication and discussions. Proactively provide support, deliver new solutions and suggestions to client.

We keep track of business critical information published online and found out the bug in the applications.

Experience:

Currently, working as a L2 level support engineer in A3 Logics since December 2014, for Configuration team where my work is to configure the sources and website testing with the help of fetching tool, match their patterns, and code them with uses RegEx (Regular expression). We provide support to a large scale international customer, named “Meltwater”.

Previously, I have worked as a L1 support executive in the same company and for the same client for Media Monitoring team since august 2012 to November 2014, where I deal with the client requests. I am well known person to understand the client requirements. I also have a good knowledge of all aspects of DBMS and SDLC. I have to audit all the work done by my team and at the end of the day, I have to prepare documentation of my audit report on CMS.

Declaration:-I hereby declare that all the above information given by me is true to my knowledge and belief.

If you will give me a chance, I will prove the worthy of the post.

Date:- 05-11-2016Place:- Jaipur DHEERAJ SONI