Designed, Manufactured and Supported in the USA E-10/20/30 ...

PRODUCT MANUALDesigned, Manufactured and Supported in the USA

C O M M U N I C AT I O N & S E C U R I T Y S O L U T I O N S

E-10/20/30/32-IP

VoIP Entry Phones

March 14, 2017

VIKING

Features Applications

Specifications

www.vikingelectronics.comInformation: (715) 386-8861

VoIP Entry Phones

• Self diagnostic reports via email (testing com, mic, speaker & switch)• Automatic polling and programming software included• 2 Amp relay contacts for door/gate or SL-2 strobe light control• Blue “Call Connected” LED indicator (E-30/E-32-IP only)• SIP compliant (see pg 2 for list of compatible IP-PBX phone systems)• PoE powered (class 1, <4 watts)• Automatic Noise Canceling (ANC) feature for proper operation in noisy environments• VoIP eliminates the need for “Push to Talk” mode• Network downloadable firmware• T-10 Torx security screws for added security• Can be used with optional RC-4A Secure Relay Controller (DOD# 582)• Handsfree operation• Marine grade 316 stainless steel prevents corrosion on the stainless steel models• Laser etched graphics on stainless steel models• Programmable to dial up to 5 numbers on busy or ring no answer• Cycles through backup phone numbers on busy or no-answer• Optional Enhanced Weather Protection (EWP), EWP products are designed to meet IP66 Ingress

Protection Rating, see DOD# 859• Hangs up on busy signal, time-out or touch tone command• Remotely programmable • Extended temperature range (-40°F to 140°F)• 3 different chassis or board only available • Volume adjustments for microphone and speaker• E-10-IP and E-30-IP are flush mountable using the included rough-in box or can be surface

mounted using an optional VE-5x5 Surface Mount Box (DOD# 424)• E-32-IP flush mounts in a standard double gang electrical box (not included) or can be surface

mounted using an optional VE-5x5 Surface Mount Box (DOD# 424)• Optional SL-2 strobe light kit available (DOD# 242)

Power: PoE class 1 (<4 watts)

Maximum Sound Pressure: 90 dB SPL @ 1m.

Dimensions: See Installation and Specifications

Operating Temperature: -40° C to 60° C (-40°F to 140°F)

Humidity - Standard Products: 5% to 95% non-condensing

Humidity - EWP Products: Up to 100%

Audio Codecs: G711u, G711a, G722

Network Compliance: IEEE 802.3 af PoE, SIP 2.0 RFC3261,

100BASE-TX with auto cross over

Connections: (1) RJ45 10/100 Base-T, (3) gel-filled butt

connectors

Installation requires the assistance of a Network Administrator / IT Technician.!

The E-10/20/30/32-IP VoIP Entry Phones are designed to provide quick

and reliable handsfree communication for SIP VoIP phone systems with

PoE. The E-10/20/30/32-IP entry phones can be programmed from any

Touch Tone phone, PC, or remotely using a static IP address. The Entry

phones can dial up to 5 programmable numbers. On-board 2 Amp relay

contacts are provided for activating doorstrikes or gate controllers. An

optional RC-4A Secure Relay Controller can also be used.

The E-30/32-IP entry phones will flash the “Call” LED during dialing and

automatically light the LED when the call is answered. All programming

parameters, including phone numbers and location numbers, are stored

in non-volatile memory, requiring no batteries. All units are PoE powered.

For outdoor installations where the unit is exposed to precipitation or

condensation, the E-10/20/30/32-IP Entry phones are available with

Enhanced Weather Protection (EWP). EWP products feature foam

rubber gaskets and boots, sealed connections, gel-filled butt connectors,

as well as urethane or thermal plastic potted circuit boards. For more

information, see DOD# 859.

E-10-IP/E-10-IP-EWPFlush Mount Black

Powder Painted Aluminum

E-20-IP/E-20-IP-EWPSurface Mount Light GreyUV Stable Plastic Chassis

E-32-IP/E-32-IP-EWPFlush Mount in a standarddouble gang electrical box

Brushed 316 Stainless Steel

• Gate Entrance

• Parking ramps/lots

• ATM machines

• Medical centers

• Lobbies

• Entryways

• Stadiums

• Convention centers

• Public access areas

E-30-IP/E-30-IP-EWPFlush Mount Brushed 316

Stainless Steel shown in optionalVE-5x5 Surface Mount Box

2

Viking VoIP SIP System Compatibility List

NOTE: Exclusion from this list means only that compatibility has not been verified, it does not meanincompatibility.For detailed configuration instructions for certain vendors below, see Configuring Viking VoIP Phone

and SIP Servers, DOD# 944.

* Note: Not compatible with ShoreTel Ring Group/Hunt Group (unit can be programmed to ring an extension 2 or 3 times then roll to the next number, fora total of 5 numbers).

** Note: Relay operation commands are Not compatible with Panasonic Phone Systems (Panasonic does not transmit DTMF between station ports).

Known Incompatible System or Service Provider: Ring Central (Requires Authorization ID and Proxy address).

Vendor

Infrastructure Class

Softswitch PBX ProxySBC

(session border

controller)

Service

Provider

3COM VCX X

3CX X

Aastra X

Asterisk X

Atcom X

Avaya Aura Communication Manager X

Avaya IP Office X

BlueBox X

Brekeke X

Callcentric X

Cisco Unified Communications Manager (CUCM) X X

Cisco Unified Communications Manager Express

(CUCME)X X

Elastix X

Freeswitch X

Grandstream X

Interactive Intelligence X X

iPECS (Ericsson-LG) X

iptel.org X

Kamailio X X

MetaSwitch X X

NEC X

OfficeSIP X

OpenSIPS X

Panasonic** (with SIP Extension Card) X

Samsung Communications Manager (SCM) X X

ShoreTel* X

Siemens Communications Server (SCS) X

SIP Express Router (SER) X X

sip.antisip.com X

Snom PBX X

Sonus X

Switchvox X X

Teksip X

Toshiba X

VoIP.ms X

3

Definitions

Client: A computer or device that makes use of a server. As an example, the client might request a particular file from the server.

DHCP: Dynamic Host Configuration Protocol. In this procedure the network server or router takes note of a client’s MAC address and

assigns an IP address to allow the client to communicate with other devices on the network.

DNS Server: A DNS (Domain Name System) server translates domain names (ie: www.vikingelectronics.com) into an IP address.

Ethernet: Ethernet is the most commonly used LAN technology. An Ethernet Local Area Network typically uses twisted pair wires to

achieve transmission speeds up to 1Gbps.

Host: A computer or device connected to a network.

Host Name: A host name is a label assigned to a device connected to a computer network that is used to identify the device in various

forms of network communication.

Hosts File: A file stored in a computer that lists host names and their corresponding IP addresses with the purpose of mapping addresses

to hosts or vice versa.

Internet: A worldwide system of computer networks running on IP protocol which can be accessed by individual computers or networks.

IP: Internet Protocol is the set of communications conventions that govern the way computers communicate on networks and on the

Internet.

IP Address: This is the address that uniquely identifies a host on a network.

LAN: Local Area Network. A LAN is a network connecting computers and other devices within an office or building.

Lease: The amount of time a DHCP server reserves an address it has assigned. If the address isn’t used by the host for a period of

time, the lease can expire and the address can be assigned to another host.

MAC Address: MAC stands for Media Access Control. A MAC address, also called a hardware address or physical address, is a unique

address assigned to a device at the factory. It resides in the device’s memory and is used by routers to send network traffic to the correct

IP address. You can find the MAC address of your E-10/20/30/32-IP phone printed on a white label on the top surface of the PoE LAN

port.

Router: A device that forwards data from one network to another. In order to send information to the right location, routers look at IP

Address, MAC Address and Subnet Mask.

RTP: Real-Time Transport Protocol is an Internet protocol standard that specifies a way for programs to manage the real-time transmission

of multimedia data over either unicast or multicast network services.

Server: A computer or device that fulfills requests from a client. This could involve the server sending a particular file requested by the

client.

Session Initiation Protocol (SIP): Is a signaling communications protocol, widely used for controlling multimedia communication sessions

such as voice and video calls over Internet Protocol (IP) networks. The protocol defines the messages that are sent between endpoints,

which govern establishment, termination and other essential elements of a call.

Static IP Address: A static IP Address has been assigned manually and is permanent until it is manually removed. It is not subject to the

Lease limitations of a Dynamic IP Address assigned by the DHCP Server. The default static IP Address is: 192.168.154.1

Subnet: A portion of a network that shares a common address component. On TCP/IP networks, subnets are defined as all devices

whose IP addresses have the same prefix. For example, all devices with IP addresses that start with 100.100.100. would be part of the

same subnet. Dividing a network into subnets is useful for both security and performance reasons. IP networks are divided using a subnet

mask.

TCP/IP: Transmission Control Protocol/Internet Protocol is the suite of communications protocols used to connect hosts on the Internet.

TCP/IP uses several protocols, the two main ones being TCP and IP. TCP/IP is built into the UNIX operating system and is used by the

Internet, making it the de facto standard for transmitting data over networks.

TISP: Telephone Internet Service Provider

WAN: Wide Area Network. A WAN is a network comprising a large geographical area like a state or country. The largest WAN is the

Internet.

Wireless Access Point (AP): A device that allows wireless devices to connect to a wired network using Wi-Fi, or related standards. The

AP usually connects to a router (via a wired network) as a standalone device, but it can also be an integral component of the router itself.

Wireless Repeater (Wireless Range Extender): takes an existing signal from a wireless router or access point and rebroadcasts it to

create a second network. When two or more hosts have to be connected with one another over the IEEE 802.11 protocol and the distance

is too long for a direct connection to be established, a wireless repeater is used to bridge the gap.

4

Features Overview

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N.C. (Gray)

N.O. (Yellow)

COM. (Blue)

* On-Board 2 Amp Relay Output Contacts

(2A@30VDC/ 250VAC max)

3 Gel-Filled ButtConnectors (included)

- Black

+ Red

Black

Black

- Black

+ Red

LED (E-30-IP / E-32-IP only)

Help Switch

Info Switch (optional)

Speaker

Microphone

MAC Address Label: The MAC address is aunique 12 digit number used by routers to send network traffic to the correct IP address.

PoE LAN Port 10/100, PoE Class 1 (<4 Watts): Connect to your LAN via RJ45 plug and CAT5 or greater twisted pair wire.

Yellow Network Status LED: Lights steady to indicate power and data link. Blinks to indicate network activity.

Green Unit Status LED

Rear (PCB) View of E-10/20/30/32-IP Entry Phone

Red

Red

White

White

(Power typically notrequired for gate controllers)

Doorstrike / Magnetic Lock

120V AC

Connect to Optional Doorstrike, Mag Lock, Gate Controller, etc.

(notconnected)

Note: The gel-filled (water-tight) butt connectors are designed for insulation displacement on 19-26 gauge wire with amaximum insulation of 0.082 inches. Cut off stripped wire ends before terminating.

* Note: The front panel of the E-10-IP/E-30-IP/E-32-IP is mounted using security Torx screws to help prevent intrudersfrom removing the panel and accessing the on board door strike/gate control relays. For applications requiring additionalsecurity, a Viking model RC-4A remote relay controller can be used. The relay controller is mounted securely inside thebuilding and connected to the same LAN as the E-10-IP/E-30-IP/E-32-IP. For more information on the RC-4A Secure RelayController, see DOD# 582.

5

Installation and Specifications

A. E-10-IP / E-10-IP-EWP / E-30-IP / E-30-IP-EWP

The E-10-IP and E-30-IP are designed to be flush mounted to the included 4” x 4” x 2” deep plastic rough in box or

surface mounted using an optional Viking model VE-5x5. Note: The E-10-IP and E-30-IP will NOT mount to a standarddouble gang box. The plastic rough in box (part # 259576) may be purchased separately. Go towww.vikingelectronics.com and click on “Spare Parts”.Dimensions: Overall: 127mm x 127mm x 57mm (5” x 5” x 2.25”), Plastic Rough-In Box: 102mm x 102mm x 57mm (4” x 4” x 2.12”)

E-10-IP Faceplate: 12 gauge aluminum with black textured powder paint

E-30-IP Faceplate: 14 gauge 316 stainless steel with #4 brushed finish

Shipping Weights: E-10-IP: 0.91 kg (2 lbs), E-30-IP: 1.0 kg (2.12 lbs)

Blue LED (E-30-IP/EWP Only): Call connected LED lights steady to help locate the button in low light, flashes during dialing, then

lights steady when answered.

Note: When European CE compliance is required, mount in optional VE-5X5 metal enclosure.

Front View of OptionalVE-5x5 (not included)

2.25”

CondensationDrain Hole

5.14”

5.22”3.25”

4.0"

Rear View ofVE-5x5 (not included)

5.0”Typical

(2) 0.2 x 0.43 slots for single gang box

(4) 0.2 x 0.43 slots for double gang box

(1) 0.74"diameter 3.0” 3.3”

3.0”

2.1”

Wa

ll S

tud

Front View ofPlastic Rough-InBox (included)

Wire knock out

(2) Standard flat head

dry wall (sheet rock)

screws (not included) VIKING©

Call

(4) 0.38” diameter(for gooseneck

pedestal mounting)

Peel paper liner and adhere gasket

to back of panel, centering over

mounting holes. Caution: For rough surfaces (ie: brick, stucco, etc.) additional caulking may be required.

(4) T-10 Torx stainless steel,

flat head, security screws

and drive bit (included)

Optional VE-5x5 Surface Mount Box with

black satin powder paint finish, not included

(DOD# 424). Optional VE-LIGHT kit can be

used to illuminate the faceplate when used

with a VE-5x5 (DOD# 428).

WARNING: Do NOT use a wet location box.

Model E-30-IP shown

in an optional VE-5x5

Surface Mount Box

mounted to a

VE-GNP Gooseneck

Pedestal

Other pedestal

options available,

see DOD# 424

The optional VE-5x5 Surface Mount Box

(above) is designed to be surface mounted

to a single gang box, double gang box or

VE-GNP Gooseneck Pedestal (shown right).

For more information on the VE-5x5 and

VE-GNP, see DOD# 424.

|

OR

|

Push to Call Button

Condensation Drain Hole

Laser Etched Graphics

6

C. E-20-IP / E-20-IP-EWP

The E-20-IP and E-20-IP-EWP are designed to be surface mounted to a single gang box (not included), a standard 4”

x 4” electrical junction box (not included), or directly to a wall or flat sided post. Caution: For rough surfaces (ie: brick,stucco, etc.) additional caulking may be required.

UP

CallVIKING©

3.40"1.55"

3.40" 2.35" 3.30"

Front view of theE-20-IP/E-20-IP-EWP

Back Panel of theE-20-IP/E-20-IP-EWP

Side view of theE-20-IP/E-20-IP-EWP

To open the speaker box, remove the two separate screws from the cover.

Mount back panel to a wall, a single gang box or a 4”x4” junction box with the arrow pointing up. Note: For outdoor applications apply a bead of caulk between back panel and wall.

Attach the cover to the base with the two included screws as shown.

B . E-32-IP / E-32-IP-EWP

-OR-

3.65"WideMin.

2.84"Tall Min.

*2.25"DeepMin. CONNECTED

Call

VIKING©

"Old Work" Double Gang Rough-In Box

(Allied Molded 9312 box shown, not included)

(4) Optional Dry Wall Screws (not included)(2) Junction Box to Double Gang

Adapter Plates and (4) T-10 Torx Flat Head Screws (included)

Front View of OptionalVE-5x5 (not included)

2.25”Condensation

Drain Hole

5.14”

5.22” 3.25”

Rear View ofVE-5x5 (not included)

(2) 0.2 x 0.43 slots for single gang box

(4) 0.2 x 0.43 slots for double gang box

(1) 0.74"diameter 3.0” 3.3”

3.0”

(4) 0.38” diameter(for gooseneck

pedestal mounting)

Optional VE-5x5 Surface Mount Box with black satin powder paint finish, not included (DOD# 424). Optional

VE-LIGHT kit can be used to illuminate the faceplate when used with a VE-5x5 (DOD# 428).

WARNING: Do NOT use a wet location box.

Model E-32-IP shown in an optional VE-5x5 Surface Mount Box

mounted to a VE-GNP Gooseneck

Pedestal

Other pedestal options available,

see DOD# 424

The optional VE-5x5 Surface Mount Box (above) is designed to be surface mounted to a single gang box, double gang box or VE-GNP Gooseneck Pedestal (shown right). For more information on the VE-5x5 and VE-GNP, see DOD# 424.

5.0”Typical

Peel paper liner and adhere gasket to back of panel, centering over mounting holes. Caution: For rough surfaces (ie: brick, stucco, etc.) additional caulking may be required.

Laser Etched Graphics

Push to Call Button

(4) T-10 Torx stainless steel, flat head, security screws and drive bit (included)

Optional VE-5x5 (not included, see

specifications below)

The E-32-IP is designed to be flush mounted to a standard double gang electrical box (minimum dimensions of: 3.65”W x 2.84”H x

2.25”D) or surface mounted using an optional Viking model VE-5x5. * CAUTION: Excessive wire length and/or using a rough-in boxwith inadequate depth can apply force to the circuit board causing physical damage.Dimensions: Overall: 127mm x 127mm x 57mm (5” x 5” x 2.25”)

E-32-IP Faceplate: 14 gauge 316 stainless steel with #4 brushed finish

Shipping Weight: 1.0 kg (2.12 lbs)

Blue LED: Call connected LED lights steady to help locate the button in low light, flashes during dialing, then lights steady when

answered.

Note: When European CE compliance is required, mount as shown in a metal enclosure.

7

D. Replacement IP Board Kit (Model E-1600-53-IP)

This is a board (PCB) only kit, no chassis is included. This kit can be used to convert any Viking E-10A or E-30 analog

phone to a VoIP version. The kit can also be used to replace a damaged IP board in the field. This kit comes in standard

and EWP version. The optional EWP version features foam rubber gaskets and boots, sealed connections, gel-filled

butt connectors, as well as urethane or thermal plastic potted circuit boards, see DOD# 859 for more information.

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(2) 0.156diameter

type 2mounting

holes

0.15 (0.19 EWP)

3.50 (3.58 EWP)

3.20

2.0(2.04EWP)

0.63(0.67EWP

1.52.63(2.71EWP)

Gray (N.C.)Blue (COM)

Yellow (N.O.)

BlackRedBlackBlackWhiteWhiteBlackRed

- Black+ RedBlackBlackRed**Red**WhiteWhite- Black+ Red

LED

Call Switch

Info Switch (not used)

Speaker

Mic

Connector and Wiresfrom Existing Standard(non EWP) E-30 Analog Entry Phone

FIGURE 1Replacement Cable Assembly

(included) with E-1600-53-IPEWP

- OR -

Replacement connectors, wires and butt connectors for use when replacing EWP circuit boards.

On-Board 2 Amp RelayOutput Contacts Connector

Connect to doorstrike,mag lock, gate controller, etc.

3 1 10 1

Step 1. Cut wires from J1 (10 pin connector) and J2 (2 pin connector).

Step 2. Remove the two #6 phillips screws fastening the circuit board.

Step 3. Cut off any stripped wire ends from the replacement cable.

Step 4.Using the supplied gel-filled butt connectors, connect corresponding wires from replacement cable to the previously cut

wires from the LED, Call switch, Speaker and Microphone. See FIGURE 1 above for wire color and polarity.

How to Replace Analog E-10A-EWP or E-30-EWP Circuit Boards:

E-1600-53-IP Board Specifications

Shipping Weight: .45 kg (1 lb)

Connections: (1) RJ45 10/100 Base-T, (3)

optional gel-filled butt connectors, (10)

additional gel-filled butt connectors included

with EWP version only.

Note: The gel-filled (water-tight) butt connectors are designed for insulation displacement on 19-26 gauge wire with amaximum insulation of 0.082 inches. Cut off stripped wire ends before terminating.

** Note: These two red wires are only used on units with an Info button. Wheninstalling on a single button unit, cut off these two red wires and discard.

Note: When European CE compliance is required, mount in a metal enclosure.

8

Using a Viking Model RC-4A for Secure Remote Relay Control

LED 8LED 7LED 6

LED 4

LED 3LED 2LED 1 LED 5

LED 9

1 2 3

on

4

1 2 3 4

VIKINGELECTRONICS

HUDSON, WI 54016

NETWORK ENABLEDRELAY CONTROLLER

MODEL RC-4A©VIKING

1IN1 C IN2 IN3 C IN4

2 3 4 5 6POW

ER 1

2V D

C

RELAY 1 RELAY 2 RELAY 3 RELAY 4

1 2 3 4 5 7 8 9 10 11 12

STATUSLED

6 NETWORK

LOGIC LEVELPROGRAMMINGRESTORE DEFAULTSSPARE

12V DC Adapter(included)

SensorExamples:

Door Sensor

Gate Sensor

Door Sensor

Door Sensor

Switch

N.O.

COM.

Connect to Doorstrike,Mag Lock, Gate Controller, etc.



120V AC

Door / Gate Examples:

Door near Entry Phone 1

N.O.

COM.


(Power typically notrequired for gate controllers)

Gate Controller

SIP VoIP PBX, SIP Cloud based Service Provider

orPC with SIP

Server Software

Internet

E-30-IPEntry Phone 1



Relay 2 Output Contacts (5A@30VDC / 250VAC max)Connect to Gate Controller, etc.

Gate near Entry Phone 1

N.O.

COM.



120V AC


N.O.

COM.

Relay 4 Output Contacts (5A@30VDC / 250VAC max) Connect to Doorstrike,

Mag Lock, Gate Controller, etc.



120V AC



2 3 4 5 6

Relay 1 Output Contacts (5A@30VDC / 250VAC max)

Connect to Doorstrike,Mag Lock, Gate Controller, etc.

Relay 3 Output Contacts (5A@30VDC / 250VAC max)

Viking Model RC-4A(not included, see DOD #582)


PoESwitch

The front panel of the E-10-IP / E-30-IP / E-32-IP is mounted using security Torx screws to help prevent intruders from

removing the panel and accessing the on board door strike/gate control relays. For applications requiring additional security,

a Viking model RC-4A remote relay controller can be used. The relay controller is mounted securely inside the building and

connected to the same LAN as the E-10-IP / E-30-IP / E-32-IP. The on board door strike relays would not be used in this

case as the E-10-IP / E-30-IP / E-32-IP will send an encrypted message to the RC-4A to activate its relays which control the

door strikes/gates.

Up to 4 Viking VoIP Entry Phones can communicate with one RC-4A allowing you to securely control four entrances.

When using an RC-4A for remote relay control the E-10/20/30/32-IP relays should be set to “External” in the PC programming.

Note: If the Entry Phone loses communications with the RC-4A, the LED on the front panel of the E-30-IP / E-32-IP will flash3 times every 2 seconds indicating the communication error. If this error occurs, make sure the RC-4A is powered, has anetwork connection and has the correct IP address and security code of the E-30-IP / E-32-IP displaying errors.

9

PC Requirements

• IBM compatible personal computer with:

Windows 2000 (service pack 4 or higher)

Windows XP (service pack 2 or higher)

Windows Vista (SP2 or newer), 32 or 64 bit versions

Windows 7

Windows 8

Windows 10

• Adobe Acrobat Reader 8 or higher

• E-10/20/30/32-IP hardware

• Available LAN with PoE (class 1, <4 watts)

• Ethernet cable ( CAT5 min.)

• 1 MB minimum free hard drive space for installation

• 16MB of free physical RAM

Typical Installation on SIP Based VoIP Phone System

(Extends range of cable, keeps 1 Gbps

network speed for other equipment on network)

SIP VoIP PBXor

PC withSIP ServerSoftware

100m (328 ft) max*

Viking supplies

Customer’s Responsibility

Internet

10/100 MbpsMaximum

VikingE-30-IP

Entry Phone

* Note: A PoE extender can be used for an additional 100 meters per extender. For longer runs (up to 2 km / 1.2 miles) a ethernet to fiber media converter can be used.

OptionalPoE Injector

(If VoIP PBX does not have PoE) Optional

Switch / Hub LED 7LED 5 LED 8LED 6

LED 3LED 2LED 1

LED 9

LED 4

1 2 3

on

4

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C NO NCRL 1

C NO NCRL 2

C NO NCRL 3

C NO NCRL 4 1 2 3 4 NETWORK

1 2 3 4 NETWORK

VIKINGELECTRONICS

HUDSON, WI 54016

NETWORK ENABLEDRELAY CONTROLLER

MODEL RC-4A©VIKING


2 3 4 5 6

LOGIC LEVELPROGRAMMINGRESTORE DEFAULTSDEBOUNCE

POW

ER 1

2V D

C

RELAY 1 RELAY 2 RELAY 3 RELAY 4

1 2 3 4 5 7 8 9 10 11 126

STATUSLED

Optional Viking model RC-4A Secure Remote Relay Controller, see page 8 (DOD# 582)

10

PC Programming

A DVD is included with each E-10/20/30/32-IP VoIP Entry Phone. The DVD contains the application “Viking VoIP Phone

Programming” used to program the unit using a PC running Windows 2000, XP, Vista, Windows 7, or Windows 8 (see

System Requirements above). The PC must be connected to the same LAN as the E-10/20/30/32-IP VoIP phone. Install the

application on your PC by placing the DVD into your PC’s drive. Click “I Accept” on the bottom of the first screen, then select

“Viking VoIP Phone Programming” and click the “Install” button. Follow the directions on the screen. To start the Viking VoIP

Phone Programming application, click on the Viking VoIP Phone Programming icon on your desk top. The Main screen will

appear, allowing the user to program any E-10/20/30/32-IP phone connected to that LAN.

A. Manually Muting SIP/Network Failure Alarm Beeps (3 beeps repeated every 30 seconds)

With the unit connected and powered (Green LED on and Yellow LED off or blinking) it will output 3 beeps every 30

seconds and turn the Call/Call Connected LED (E-30-IP / E-32-IP only) on and off once per second indicating a SIP

registration failure, failure to receive an echo reply from pinged gateway or Ethernet connection failure. You can manually

disable the beeps by pressing and holding the Call button for 5 seconds (2 beeps will then be heard) or by clicking the

“Mute Alarm Until Next Failure” tab in the Viking VoIP programming software. The LED will continue to flash allowing

you to trouble shoot the failure.

B. Configuring the E-10/20/30/32-IP Network Settings

Step 1.Open the “Viking VoIP Phone Programming” software on a windows PC that is connected to the same LAN as the

E-10/20/30/32-IP phone to be programmed.

Step 2.

The window in the upper left corner of the menu will show you each E-10/20/30/32-IP phone that is connected to that

LAN. Select the unit with the same MAC address shown on the label located on the top of the Ethernet connector on the

E-10/20/30/32-IP phone.

Step 3.Click the “Connect” button. If a pop up window appears, enter the unit’s security code (factory set to 845464) then click

the “OK” button.

Step 4. The program will then read and display the E-10/20/30/32-IP phone’s IP and programming settings.

Step 5.After adjusting the IP and phones settings, click the “Write” button under each column of settings to send the

programming commands to the connected unit.

11

Touch Tone Programming

A. Accessing the Touch Tone Programming Mode

1. Using the Security Code to Enter Programming

Step 1. From a touch tone phone call the E-10/20/30/32-IP phone you would like to program.

Step 2.When the E-10/20/30/32-IP phone answers, enter the 6-digit security code (factory set to 845464, see section B). A

double beep should then be heard indicating you have entered the programming mode.

Step 3. You can now touch tone program the Quick Programming Features listed on page 11.

2. Manually Resetting the Security Code to Enter Programming

Step 1. Power down the E-10/20/30/32-IP phone by disconnecting the RJ45 plug.

Step 2. Press and hold the CALL button, then reconnect the RJ45.

Step 3.

Continue to hold the button until you hear 2 beeps, (approximately 6 seconds). Then release the button. The “Call

Connected” LED will remain off for the first 3 seconds, flash slowly for 3 seconds then fast flash (after 2 beeps)

indicating when to release button.

Step 4. The security code is now reset to 845464 (factory default).

Step 5. You can now enter touch tone programming by following the steps in section 1. Using the Security Code, above.

Step 1. Access programming as shown in Programming section A.

Step 2. Enter 123456 #19.

Step 3. Hang-up.

B. Security Code (#19)

The security code allows the user/installer to program the E-10/20/30/32-IP phone. The factory set security code is

845464 (V-I-K-I-N-G). It is recommended that the factory set security code be changed. Note: The security code mustbe 6 digits and cannot include a Q or a #.

Example: To store 123456 as the security code:

C. Manually Resetting All Network Parameters to Factory Default

Step 1. Power down the E-10/20/30/32-IP phone by disconnecting the RJ45 plug.

Step 2. Press and hold the CALL button, then reconnect the RJ45.

Step 3.

Continue to hold the button until you hear 2 beeps, (approximately 6 seconds). Continue to hold the button until you

hear 4 more beeps, approximately 6 seconds later, then release the button. The “Call” LED will remain off for the first 3

seconds, flash slowly for 3 seconds (2 beeps), fast flash for 6 seconds (4 beeps), then light steady indicating when to

release button.

Step 4.The unit should continue to output double beeps and slowly flash the LED indicating all Network Parameters are now

reset to factory default.

Step 5.You will be required to re-enter your initial network settings prior to any touch tone programming, see section B on

page 9.

12

Quick Programming Features (after accessing the Touch Tone Programming Mode)

DESCRIPTION DIGITS +MEMORY

LOCATION

First speed dial number 0-32 digits + #00

Second speed dial number 0-32 digits + #01

Third speed dial number 0-32 digits + #02

Fourth speed dial number 0-32 digits + #03

Fifth speed dial number 0-32 digits + #04

To clear any speed dial number (no digits) + #00 - #04

Talk/Listen Delay (VOX) (.1 to .9 sec, factory set to .5 sec) 1 digit (1-9) + #11

Call Length Time Out (0 to 9 min, 0 = disabled, factory set to 3 min) 1 digit (0-9) + #12

Lap Counter (0 to 9, 0 = disabled, factory set to 0) 1 digit (0-9) + #16

Dial Next Number on Ring No Answer (0 or 1 = disabled, 2 - 9 = number of rings, factory set to 7) 1 digit (0-9) + #17

Dial Next Number on Busy (0 or 1, 0 = disabled, factory set to 1/enabled) 1 digit (0 or 1) + #18

Security code (factory set to 845464) 6 digits (0-9) + #19

Identification number (1-6 digits, blank = disabled, factory set to 987654) 0-6 digits (0-9) + #20

Access Code (1-6 digits, blank = disabled, factory set to 123456) 0-6 digits (0-9) + #21

Microphone volume (0-9, 0 = ANC, factory set to 5) 1 digit (0-9) + #22

Speaker Volume (0-9, factory set to 3) 1 digit (0-9) + #23

Relay Activation Command ( 1 or 2 digits, QQQQ = QQ, Q#Q# = ##, 0-9 or 00-99, factory set to

QQ) (Relay Mode must be set to 0 = Door Strike)1 or 2 digits + #24

Relay Activation Time (2 digits, 00-99 sec, 00= 0.5 sec, factory set to 05) 2 digits (00-99) + #25

Relay Mode (0 = Door Strike, 1 = Outbound Call, 2 = In/Outbound Call, 3 = Doorbell, 4 = LV-1K

Control, factory set to 0)1 digit (0-4) + #26

Relay Activation Tone (Buzz) Volume (1 digit 0-3, 0 = off, factory set to 3) 1 digit (0-3) + #27

In-Band Audio Detection Sensitivity (1-9, 1 = min, 9 = max, factory set to 5, power cycle unit after setting) 1 digit (1-9) + #28

In-Band Audio Call Progress Detection (0 or 1, 0 = OFF, 1 = ON, factory set to 1) 1 digit (0 or 1) + #29

“Call” LED Control (0 or 1, 0 = Automatic, 1 = Called Party Control / Q entered to light LED, factory set to 0) 1 digit (0 or 1) + #30

Speaker Mode (0, 1 or 2, 0 = OFF/Silent Monitor, 1 = ON, 2 = OFF Until Answered, factory set to 1) 1 digit (0-2) + #31

LED Mode (1 digit 0-3 0 = OFF/Silent Monitor, 1 = Entry Phone, 2 = Emergency Phone 3 = Emergency

phone outbound only, factory set to 1)1 digit (0-3) + #32

Auto Answer / Loud Ring (0, 1, 2, 3, or 4, 0 = Disabled, 1 = Auto Answer, 2 = Auto Answer Secure,

3 = Loud Ring, 4 = Loud Ring with AGC, factory set to 1)1 digit (0-4) + #33

DESCRIPTION ENTER DIGITS

Diagnostic tones (used to check mic and speaker operation) Q0

Enable Alternate Switch Action (factory setting) Q1

Disable Alternate Switch Action Q2

Enable Relay Latching Commands (factory setting) Q6

Disable Relay Latching Commands Q7

To add a Q at any point in the dialing string QQ

To add a # at any point in the dialing string Q#

Reset all Quick Programming Features to factory default settings ###

13

Programming Features

To Program the E-10/20/30/32-IP Phone... Step 1 Step 2

...to store 555-1234 as the first emergency speed dial

number

Enter Programming

(see A. Accessing the Touch Tone

Programming Mode, page 10)

Enter digits:

5 5 5 1 2 3 4 # 0 0

...to clear the first emergency speed dial number

Enter Programming

(see A. Accessing the Touch Tone

Programming Mode, page 10)

Enter digits:

# 0 0

A. Speed Dial Numbers (memory locations #00 - #04)

Note: Up to 32 digits can be stored in each dial position via touch tone programming, up to 90 characters via PCprogramming. Touch tone Q and # count as single digits.

The speed dial number programmed in location #00 is the number that is dialed when

the ”CALL” button is first pressed. Additional speed dial numbers will be dialed when

there is no answer or a busy signal is detected and the next number redial features

are activated. To program, enter the desired speed dial number followed by the location

number (#00 - #04). To clear a speed dial location, simply enter the memory location

(#00 - #04) alone. The E-10/20/30/32-IP phone is factory set with no speed dial

number programmed.

To Program: Enter:

Q QQ

# Q#

0, 1, 2 .... 9 0, 1, 2 .... 9

B. Speed Dial Programming Examples

This feature selects switching time between talk and listen modes (VOX switching time).

Use chart at the right.

* Note: The factory default is .5 seconds.

2. Talk / Listen Delay (VOX) (#11)

This feature selects the maximum length of time that calls can be connected.

Programmable in increments of 1 minute up to a maximum of 9 minutes (Touch Tones 1 -

9). Program 0 in this location to disable the call length time out. With the call length

disabled, the E-10/20/30/32-IP phone must rely on a CPC signal, busy signal, silence or

return to dial tone to hang-up. Use chart at the right.

* Note: The factory default is 3 minutes.

3. Call Length Time Out (#12)

Touch

Tone

Talk/Listen

Delay

1 .1 sec

2 .2 sec

3 .3 sec

4 .4 sec

5 .5 sec *

6 .6 sec

7 .7 sec

8 .8 sec

9 .9 sec

Touch

Tone

Call Length

Time Out

0 Disabled

1 1 min

2 2 min

3 3 min*

4 4 min

5 5 min

6 6 min

7 7 min

8 8 min

9 9 min

1. Speed Dial Numbers (#00 - #04)

14

4. Lap Counter (#16)

5. Dial Next Number on Ring No Answer (#17)Touch

Tone

Ring No

Answer

0 Disabled

1 Disabled

2 2 rings

3 3 rings

4 4 rings

5 5 rings

6 6 rings

7 7 rings*

8 8 rings

9 9 rings

Touch

Tone

Lap

Counter

0 Disabled*

1 1 time

2 2 time

3 3 time

4 4 time

5 5 time

6 6 time

7 7 time

8 8 time

9 9 time

With the lap counter disabled (factory setting), if the E-10/20/30/32-IP phone is programmed

to dial the next number on ring-no-answer and/or busy signal (see section E and F below),

the E-10/20/30/32-IP phone will continuously call its programmed phone numbers forever

until the call is answered.

The lap counter is a programmable counter that determines how many times the E-

10/20/30/32-IP phone will cycle through its list of up to 5 emergency numbers (or up to 5

“Info” phone numbers), before it stops the dialing process and hangs up. When all of the

programmed phone numbers have been dialed, the lap counter is incremented and the

dialing process repeats. When the lap counter has been met, the dialing process stops and

the E-10/20/30/32-IP phone hangs up.

* Note: This feature is disabled in the factory default setting.

If enabled and a ring-no-answer is detected, the E-10/20/30/32-IP phone will dial the next

programmed speed dial number, and continue to cycle through the emergency numbers

until a call is completed.

* Note: Factory set to redial if not answered after 7 rings.

If enabled and a busy is detected, the E-10/20/30/32-IP phone will dial the next programmed

speed dial number, and continue to cycle through the numbers until a call is completed.

* Notes: This feature is enabled in the factory default setting. If the busy signal is interruptedwith a promotional message, contact your central office to have it removed.

6. Dial Next Number on Busy (#18)

Touch

Tone

Dial on

Busy

1 Disabled

2 Enabled*

The Touch Tone I.D. number (up to 6 digits) is used by emergency personnel to identify the location of the caller and is

given out when the receiving party presses a Touch Tone Q. The security office can display the number using a TouchTone decoder. To program the I.D. number, enter the desired number followed by #20.

Example: To store 333 as the I.D. number, enter: 3 3 3 # 2 0

7. Identification Number (#20)

The Access Code is used for remotely operating the relay (Doorstrike, Mag-Lock, etc) by calling into the unit. This code

provides basic security and only allows operation of the relay and not the ability to change any of the programming

parameters. Once entered, any of the “Remote Access Operation Commands” can be used. The code can be 1 to 6

digits in length and cannot contain a “Q”, “#” or match the numbers used for the security code. To disable the AccessCode enter no digits then #21 in programming. Simply call the E-10/20/30/32-IP phone, the unit will automatically answer

the line and output two beeps. You then enter the programmed 1 to 6 digit access code, 2 beeps should be heard. You

can now enter any “Remote Access Operation Commands” (see page 16).

8. Access Code (#21)

The microphone volume can be set from 1 to 9 (1 = lowest volume setting, 9 = the highest, factory set to 5) by entering

the single digit then the memory location #22. Alternatively the microphone can be placed in the “ANC” Automatic Noise

Cancelling mode by entering 0#22 in programming. With the mic in the ANC mode, when background noise increases,

the mic gain will automatically decrease. When background noise decreases the mic gain will automatically increase.

The ANC mode is useful in applications where the background noise level can change drastically such as a gas car

running vs a diesel truck.

9. Mic Volume/Automatic Noise Cancelling Mode (#22)

15

The speaker volume can be set from 0 to 9 (0 = lowest volume setting, 9 = the highest, factory set to 3) by entering the single digit

then the memory location #23. Alternatively the speaker can be turned off for silent monitoring by entering 0#31 (see Speaker Mode

section 19).

10. Speaker Volume (#23)

The one or two digit code stored in the Relay Activation Command is the touch tone command that the person being called must

enter on their phone in order to actuate the relay (door strike/mag-lock/gate controller, etc). The code can contain the numbers 0 -

9, 00 - 99, ## or QQ (factory default). The code must not match the first 1 or 2 digits of the security code. To program the code to

“##” you must enter Q#Q# #24 in programming. To program the code to “QQ” you must enter QQQQ #24 in programming. To disablethis feature enter #24 without any preceding digits. The code must be entered while the remote phone is communicating with the

Emergency/Entry phone. The Emergency/ Entry phone determines which direction the touch tone is coming from and only responds

to touch tones from the called phone.

11. Relay Activation Command (#24)

The value stored in the Relay Activation Time is the amount of time the relay will be energized after a correct touch tone command

is entered. This two digit number can range from 01 to 99 seconds, or enter 00 for 0.5 seconds. The factory setting is 5 seconds.

12. Relay Activation Time (#25)

The 2 amp relay contacts can be programmed to one of five different modes by entering 0,1,2,3 or 4 #26 in programming.

0 = Doorstrike Mode. When programmed for Doorstrike Mode the relay will momentarily activate for the preprogrammed relay activation time after

detecting the correct relay activation command (one or two digit touch tone) from the called party.

1 = Outbound Call Mode. When programmed for Outbound Call Mode the relay will activate continuously for the duration of any outbound call from

the Emergency/Entry phone. This mode is useful for activating strobe lights for Emergency VoIP phones.

2 = Inbound/Outbound Call Mode. When programmed for Inbound/Outbound Call Mode the relay will activate continuously for the duration of any

inbound or outbound call to or from the Emergency/Entry phone. This mode is useful for turning on IR flood lights, VoIP phones with cameras, etc.

3 = Doorbell Mode. When programmed for Doorbell Mode the relay will momentarily activate the relay for the preprogrammed relay activation time

on any outbound call from the Emergency/Entry phone. This mode is useful for activating a door chime, etc. When activating door chimes, a 0.5 - 1

second relay activation time is recommended.

4 = LV-1K Control Mode. When programmed for LV-1K Control Mode the relay will activate continuously while the Emergency/Entry phone is

powered and registered to the SIP server. In the event the unit loses power and/or SIP registration the relay will turn off, activating LV-1K’s flashing

LED and audible beep signals.

5 = Loud Ring Mode. When programmed for Loud Ring Mode the relay will continuously activate while the ringing extension is called. This mode

is useful for activating a Viking model SL-2 strobe light, etc.

6 = Loud Ring Flash Mode. When programmed for Loud Ring Flash Mode the relay will momentarily turn on and off in a 400ms on/off cadence

while the ringing extension is called. This mode is useful for activating a Viking LPL-1 Remote Visual Indicator, etc.

13. Relay Mode (#26)

The relay activation tone is a buzzing sound that is heard at the Entry phone when the door strike relay is activated. After the called

party enters the correct relay activation command, the called party will hear 2 short confirmation beeps and the entry phone will

output a buzzing sound (relay activation tone) while the door strike relay is activated.The tone (buzz) length will match the relay

activation time up to a maximum of 5 seconds. The tone (buzz) can be programmed to three different volume settings 1 = Low, 2=

Medium, 3 = High in memory location #27. The tone can also be turned off/disabled by entering 0#27.

14. Relay Activation Tone (Buzz) Volume (#27)

The In-Band Audio Detection Sensitivity can be set from 1 to 9 (1 = minimum setting, 9 = the highest, factory set to 5) by entering

the single digit then the memory location #28. Increasing or decreasing the sensitivity may be required in applications where you

are making an outbound call through your VoIP phone system and are relying on In-Band analog audio detection of the distant party

answering to turn on the call connected LED and/or play the location ID message on Emergency VoIP phones. IMPORTANT: Power

cycling the unit is required after touch tone programming this feature.

15. In-Band Audio Detection Sensitivity (#28)

The In-Band Audio Call Progress Detection can be set to 0 or 1 (0 = OFF, 1 = ON, factory set to 0) by entering the single digit then

the memory location #29. In-Band Audio Call Progress detection should be turned ON in applications where you are making an

outbound call through your VoIP phone system and are relying on In-Band analog audio detection of the distant party answering to

turn on the call connected LED and/or play the location ID message on Emergency VoIP phones.

16. In-Band Audio Call Progress Detection (#29)

16

The Auto Answer/Loud Ring feature can be set to one of five modes.

0 = Disabled: In the “Disabled” mode the phone will not automatically answer an incoming call. CAUTION: In the “Disabled” mode,touch tone programming will not be possible.

1 = Auto Answer (factory setting): In the “Auto Answer” mode the phone will automatically answer an incoming call on the first ring.

2 = Auto Answer - Secure: In the “Auto Answer - Secure” mode, the phone will automatically answer an incoming call on the first

ring. The unit will then output 2 beeps but will not go into two-way voice mode. After the 2 beeps are heard, you will have 10 seconds

to enter the pre-programmed 1-6 digit Access Code (see section 8 on page 14). When the correct code in entered, 2 beeps will be

heard and the unit will enable the Two-Way Mode (mic and speaker audio). After the correct Access Code is entered, any of the

“Remote Access Operation Commands” can be used (see Operation, section B on page 17). Note: If the wrong Access Code isentered or more than 10 seconds have elapsed, the phone will output 3 beeps and disconnect.

3 = Loud Ring: In the “Loud Ring” mode the phone will not automatically answer an incoming call but will output a loud ring signal

out of the speaker in a 2 seconds on, 4 seconds off ring pattern. The call can then be answered by pressing the button.

4 = Loud Ring with AGC: In the “Loud Ring with AGC” mode the phone will not automatically answer an incoming call but will

output a loud ring signal out of the speaker in a 2 seconds on, 4 seconds off ring pattern. The phone will automatically increase or

decrease the ring volume based on background ambient noise. The call can then be answered by pressing the button.

20. Auto Answer / Loud Ring (#33)

The “Call” LED on the E-30-IP / E-32-IP can be programmed to one of four different modes: 0/OFF, 1/Entry Phone (factory setting),

2/Emergency Phone or 3/Emergency phone Outbound Only.

0 = OFF Mode: Useful for silent monitoring applications. In this mode the LED will not light during normal operation. It will only light

(blink) if it cannot register with the programmed SIP server or while manually resetting all network parameters to factory default.

1 = Entry Phone Mode: The LED will remain ON in the idle state, turn off while button is pressed, blink during dialing, light steady

when the call is answered, then turn OFF momentarily when the call is completed.

2 = Emergency Phone Mode: The LED will remain OFF in the idle state, blink during dialing, light steady when the call is connected,

then turn OFF when the call is completed.

3 = Emergency Phone Outbound Only: On outbound calls, the LED will remain OFF in the idle state, blink during dialing, light

steady when the call is connected, then turn OFF when the call is completed. On in-bound calls, the LED will remain off. This is

useful for silent monitoring on inbound calls.

19. LED Mode (#32)

The Speaker Mode can be set to one of the following three modes.

0 = OFF/Silent Monitoring Mode: In the “OFF” mode the speaker is disabled at all times. However, the speaker can be enabled after

communication has been established by entering touch tone command “9#”. The speaker will remain on for the duration of the call.

1 = ON (factory setting): In the “ON” mode the speaker is enabled during In-bound and Out-bound calls.

2 = OFF Until Answered: In the “OFF Until Answered” mode the speaker will remain silent during dialing and will not turn on until

the called party has answered.

18. Speaker Mode (#31)

The call LED on the E-30-IP / E-32-IP phone can be programmed to:

0 = LED will automatically light when the distant party has answered, this is the factory default setting.

1 = LED will light steady, only after a Touch Tone Q is entered from the called party.

17. “Call” LED Control (#30)

With “Q1” (factory default) programmed the CALL button alternately connects and disconnects calls. With “Q2” programmed theCALL button connects calls only. Pressing the button again after the call has been initiated will not terminate the call.

21. Enable/Disable Alternate Switch Action (Q1, Q2)

With “Q6” (factory default) programmed the Remote Access Operation Commands (Q0 and Q1) to Un-Latch or Latch the relay are enabled.

With “Q7” programmed the Remote Access Operation Commands (Q0 and Q1) to Un-Latch or Latch the relay are disabled. Disablingthe Latch commands can be useful in applications where you want to eliminate the possibility of inadvertently entering a latch

command leaving a gate open/closed, etc.

22. Enable/Disable Relay Latching Commands (Q6, Q7)

Entering ### in programming will reset all of the Quick Programming Features back to their factory default settings. Note: The ###command will not change or reset your IP settings.

23. Reset All Quick Programming Features (###)

17

Operation

A. “CALL” Button

When the “CALL” button is pressed, the E-10/20/30/32-IP phone dials a pre-programmed telephone number. The Call

Connected LED momentarily flashes during dialing. In the event the line is busy or there is a ring-no-answer, the unit

can be programmed to call additional phone numbers.

The phone then cycles through up to 5 pre-programmed numbers until the call is answered. When the call is answered,

the phones are factory programmed to automatically light the “Call” LED (E-30-IP and E-32-IP only) to show that

handsfree communication to personnel is established. Once the “Call” LED (E-30-IP and E-32-IP only) is on, relay

activation commands can be entered or the # key can be used to force the phone to hang-up.

After communication is established, enter the 1 or 2 digit relay activation command (factory set to “QQ”) to momentarilyactivate the entry phone (door strike) relay. If the (door strike) relay is activated, a buzz sound will be heard confirming

the relay has been activated. If you require the relay to remain on continuously (ie: a truck delivery), enter Touch Tones

“Q1” to continuously activate that relay. A double beep will indicate the (door strike) relay is latched on. When the visitor

calls in again (ie: they are finished unloading the truck), enter Touch Tones “Q0” to deactivate the relay. A single beepwill indicate the (door strike) relay is latched off.

B. Remote Access Operation Commands

FeatureTone Tone

CommandDescription

Activate

RelayQQ or

___ ___Momentarily activate relay (1 or 2 digits, factory set to QQ).

Un-Latch

RelayQ0 Un-latch* (deactivate) the relay.

Latch

RelayQ1 Latch* (continuously activate) the relay.

Disconnect # Disconnects or forces the emergency phone to hang up.

Send ID and

Play MessageQ Send I.D. number (if programmed) and plays the announcement.

* Note: Latching commands must be enabled (Q6) in programming.

The following commands can be entered after answering an inbound call from the entry phone. The commands can

also be entered on an outbound call to the entry phone. After the entry phone auto answers the call, two beeps will be

heard. If the access code has been disabled, you can now enter the Remote Access Operation Commands below. If an

Access code has been programmed, enter the Access code digits. With the correct code entered, two beeps will be

heard and you can now enter the Remote Access Operation Commands below.

Troubleshooting

If the unit cannot register with the programmed SIP server, the “Call” LED (E-30-IP and E-32-IP only) will blink on and off

every two seconds, and three error beeps will be heard every 30 seconds until communication is restored. This alerts a

potential user of a problem with the device that will prevent an emergency phone call from being made.

You may silence the error beeps, per instance, by pressing and holding the CALL button for 5 seconds or by clicking the

“Mute Alarm Until Next Failure” button in the Viking VoIP Programming Software (see section A on page 9). The error beeps

automatically re-enable once the unit is registered, to alert of any new problems that arise.

Designed, Manufactured and Supported in the USA E-10/20/30 ...

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