Design new dimension
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Transcript of Design new dimension
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Design the New dimension
Heather FraserDesign Initiative
Rotman School of Management Univ of Toronto
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Competence through Price Quality Performance
is not sufficient
Design & Innovation is necessary
Blue Ocean StrategyNew Business Models
New products / services New customers
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Breakthrough Innovation
Strategic BusinessDesign
Deep userunderstanding
Multi Prototyping
FeedbackChange / Kaizen
No Trade-offs - ContradictionsStrategic Hubs – support processesModules – Protocols [ckp]
User Activity vs Product UsageBroader Context
• Iterative Process• Early perfection – AVOID• Small Effective – comfort
teams – across functions
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Case Studies
Target Pharma
Boeing
Pfizer
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Prescription BottleDeborah Adler - 2004
Institute of Visual Arts 29years
OLD Bottle Design• Inconsistent labels
/pharmacy• Branding trumps all. [not
name and instructions]• Confusing numbers.[no
explanations]• Poor color combinations.
[black on navy]• Curved shape is hard to
read.• Tiny type.
Target
Prototype Bottle• Function over form. [know the
name + how to take it.] • Color coding.[ / family
member’s ]• Intelligent expiration.[ A Condé
Nast security badge develops a large red X after 24 hours ]
• Shaping the bottle.[D-shape—a wider front and a flat back
• Info attached.[ grooves for paper card with text set in columns. ]
• Close reading.[included a lens] • Intake schedule.
Final Bottle• Easy I.D.[name top ] • Code red [for caution]• Information hierarchy.• Upside down to save
paper.• Green is for Grandma.
[poka yoke - colored rubber rings]
• Hard to lose info card [tucked behind the label + 3 holes for saving in a binder]
• Clear message Take “daily.”
• Clear warnings.
Klaus Rosburg, Brooklyn industrial designer
Understanding User Activity
Multi prototyping
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Operational Transformation
NBBJArchitectural
Firm of Boeing
Democratic Work place
2004Boeing 737
Strategic Business Design
Blue + White collarSales Production Engineers Corporate
Every Individual is Important
Focus on ProductRather than process
Flow days for assembly reduced 50%Unit Costs decreased
Resolution times reduced
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Communication Design - Viagra
Passive Patient into active
Understanding User Activity
Patient Doctor DialogueCustomers denial - revival
Every stage of journey
Increase Patient Doctor DialogueIncreased prescription