DEP315Microsoft’s Windows Server 2003 Worldwide Deployment

Nathan Muggli

Sr Systems EngineerOperations and Technology Group (OTG)

Microsoft Corporation

Agenda

Global Operations and Technology Priorities

Worldwide IT Environment

IT Organization and Operations Support Strategy

Deployment Planning

Windows 2000 Deployment Lessons Learned

Problem Management and Support Issues

Windows Server 2003 Feature Flex

Windows Server 2003 Deployment Lessons Learned

Global Operations Priorities

Be Microsoft's first and best customer

Provide thought leadership

Set a coordinated IT strategy

Run a world-class utility

SydneySydney

Chofu & OtemachiChofu & Otemachi

Les UlisLes UlisTVPTVP

DublinDublin BeneluxBenelux

MadridMadrid

DubaiDubai

SingaporeSingapore

JohannesburgJohannesburg

Sao PauloSao Paulo

72,000 72,000 mailboxesmailboxes

Microsoft’s Worldwide IT

Canyon Park,Canyon Park,RedmondRedmond

Los ColinasLos ColinasCharlotteCharlotte

ChicagoChicagoMilanMilan

StockholmStockholm

MunichMunich

400+ 400+ supportesupported MS d MS sites sites worldwidworldwidee

4.5M+ e-mail 4.5M+ e-mail messages per day messages per day internallyinternally

>400 apps>400 apps26M voice calls 26M voice calls per monthper month50K employees50K employees5K contractors5K contractors17K vendors17K vendors

150,000+ PCs150,000+ PCs>7,000 >7,000 serversservers

110 110 Exchange Exchange Messaging Messaging ServersServers

Silicon ValleySilicon Valley

How Are We Organized?

Centralized IT operationsReduced operation costs,

38% lower than distributed – Gartner1

Required for effective standardization

Regional representationAccount Managers are the “Face” of IT in regions

Provides understanding of local business and cultural issues

Allows for local accountability and involvement with the business – links IT service levels directly to localized business drivers

Problem Management

DevelopersDevelopers

DC OPS (T2)DC OPS (T2)

Regional Regional OPSOPS

Internal Internal HelpdeskHelpdesk

ISS (T3)ISS (T3)

ASDDTASDDT

Glo

bal

Glo

bal

Op

era

tio

ns

Op

era

tio

ns

Re

gio

ns

Re

gio

ns

PG

PG

Escalatio

ns

Escalatio

ns

Ho

t fixesH

ot fixes

Break-Fix

Data Center Service OfferingsSO1 SO2 SO3

LAN/WAN services

Power, cooling

Backup/archive

Reactive support

LAN/WAN services

Power, cooling

Asset management

Core technology ops

HW support

Backup/archive

Signed SLAs

LAN/WAN services

Power, cooling

LAN Services

Backup/archive

OS platform support

Asset management

Core technology ops

Application support and monitoring

Content

Asset management

Core technology ops

HW support

Application support and monitoring

Content

Application support and monitoring

Content

Customer

Datacenter

Windows Code Flow

WindowsDevelopment

NTDev Domain

Main Production Forest -

Domain Controllers

PRE-PRODUCTION

WinDeploy Forest

TESTING

ComputerSystems

Engineering

5 Days2 Days

Infrastructure -

WINS, DHCP, DNS,File, Print

Windows Product Group

Line of Business -

Exchange, SQL, SAP, IIS

3 Days

Operations and TechnologyGroup

21 Days+MilestoneDeclared!

ProductionEnvironment

TestEnvironment

Test & Pilot

BronzeBronze SilverSilver GoldGold

How We Brought New Code Into ProductionGold: Current Corporate Standard In Production Environment

Silver: Proposed change to Corporate Standard (Beta)

Bronze: Proposed changes not ready for production use (Alpha)

Deployment Methods

ITG Golden Master

Bootable CD-ROM

Data Distribution Server

Upgrade or Clean Install

Upgrade or clean install

Upgrade or clean install

Upgrade or clean install

Required Hardware Network connectivity

CD-ROM drive Network connectivity

Windows 2000 server required?

Upgrades –Yes, Clean installs – No

Upgrades – Yes, Clean installs – No

Upgrades – Yes, Clean installs – No

User interaction requirements

Minimal for upgrades; more for clean installation

Minimal for upgrades; more for clean installation

Minimal for upgrades; more for clean installation

Global Operations Installation Options

Support Issues

Measuring impact of infrastructure changesMajor upgrades are communicated often and widely

Mitigated Issues by early identification and publicity

Global Web page

Help desk Knowledge Base articles

Broadcasting known issues in rollout emails

Global OperationsActive Directory Overview

Corp.Microsoft.Com

NorthAmerica SouthAmerica Europe AfricaRedmond FareastSouthPacific MiddleEast

Feature FlexCreate Replica from Media

Reduced slow bandwidth site replication from days to hours

DC Rename

90% global DCs renamed over the last two years

Single Instance Storage

smaller .Dit file size

Better performance analysis capabilities

64bit servers deployed in production

UltrasoundUltrasound

demodemo

FRS MonitoringFRS Monitoring

Server PerfServer Perf

demodemo

Server diagnosticsServer diagnostics

Active Directory Facts

215 Domain Controllers worldwide

122 Active Directory Sites

Dit file size for Non-GC in Redmond is 8.1gb (9.0gb for Redmond GC)

Redmond Object Count683,000 Objects

Forest Functional Mode

Linked Value ReplicationReduces chance of “lost updates”

Reduces network bandwidth for group updates

Cross Forest TrustIncreased Security between forests

Improved KCC topology scaling

Domain Rename

Forest Functional Mode Process

Corp

NorthAmerica Redmond (WDM)

Production Private Network

SouthAmerica (WDM)

NorthAmerica

Corp

SouthAmerica Redmond

Step1

Step1 Step1 Step1

Step2WFM

Step3

Best PracticesMonitoring, Monitoring, MonitoringHistorical performance data collection is requiredIn place upgrades still work best for ITGPlatform standardization

Hardware and SoftwareMaintaining current patch levels for known issuesClose collaboration between support teams is key to issue management

Summary

Microsoft runs its global operations on Windows Server 2003

Multi-forest benefits

Administration benefits

Performance benefits

Ask The ExpertsGet Your Questions Answered

I will be available in the ATE area after this session

Suggested Reading And Resources

The tools you need to put technology to work!The tools you need to put technology to work!

TITLETITLE AvailableAvailable

TodayTodayMicrosoftMicrosoft®® Windows Windows®® Server 2003 Server 2003 TCP/IP Protocols and Services TCP/IP Protocols and Services Technical Reference KitTechnical Reference Kit

Active DirectoryActive Directory®® for for MicrosoftMicrosoft®® Windows Windows®® Server 2003 Server 2003 Technical ReferenceTechnical Reference

TodayToday

General Operations Strategy

Worldwide remote support resources sit together in common area (DCOps, NetOps, TelOps)

Common Tools Console designed to give global break/fix view across different disciplines and allow correlation

Very strong incentive to solve issues remotely; all escalations to local Site Services other than hardware problems are considered a failure.

Community Resources

Community Resourceshttp://www.microsoft.com/communities/default.mspx

Most Valuable Professional (MVP)http://www.mvp.support.microsoft.com/

NewsgroupsConverse online with Microsoft Newsgroups, including Worldwidehttp://www.microsoft.com/communities/newsgroups/default.mspx

User GroupsMeet and learn with your peershttp://www.microsoft.com/communities/usergroups/default.mspx

evaluationsevaluations

© 2003 Microsoft Corporation. All rights reserved.© 2003 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.