Dena Bank Banks (RRB) sponsored by Dena Bank Annexure - 6 Technical Compliance 74 Annexure - 7 Query...

DENA BANK

INFORMATION TECHNOLOGY DEPARTMENT, HO, MUMBAI.

RFP for CBS implementation at Dena Bank’s RRBs 1

Dena Bank

(A Government of India Enterprise) Head office, Mumbai

Request for Proposal for selection of Service Provider for Managing Core Banking Solution

(CBS) at the Dena Gujarat Gramin Bank, Regional Rural Banks (RRB) sponsored by

Dena Bank

HO/ITD/RRB/625/2015

This document is the property of Dena Bank. It may not be copied, distributed or recorded on any medium, electronic or otherwise, without written permission thereof. The use of the contents of this document, even by the authorized personnel/ agencies for any purpose other than the purpose specified herein, is strictly prohibited and shall amount to copyright violation and thus, shall be punishable under the Indian Law.

RFP for CBS implementation at Dena Bank’s RRBs i

Request for Proposal for selection of System Integrator for

implementation of Core Banking Solution (CBS) at the Regional

Rural Banks (RRB) sponsored by Dena Bank

Contents

1 Preface 1

1.1 Information Provided 1

1.2 For Respondent only 1

1.3 Disclaimer 1

1.4 Costs Borne by Respondents 2

1.5 No legal relationship 2

1.6 Recipient obligation to inform itself 2

1.7 Evaluation of offers 2

1.8 Errors and Omissions 2

1.9 Acceptance of terms 2

2 RFP Response terms 3

2.1 Application Money 3

2.2 RFP Closing date 3

2.3 Late RFP policy 3

2.4 Registration of RFP response 3

2.5 RFP Validity period 4

2.6 Requests for information 4

2.7 Pre-Bid Meeting 4

2.8 Notification 4

2.9 Disqualification 5

2.10 Timeframe 5

3 Project Background 6

3.1 Introduction to the DGGB 6

3.1.1 Current Applications 6

3.1.2 Branch Categorization 7

3.1.3 Branch Distribution 7

3.1.4 District Spread 7

3.2 Financial Performance of RRBs 8

3.2.1 Current Business Performance 8

3.2.2 Future Projections 8

3.2.3 Other Information Error! Bookmark not defined.

3.3 Information on Business Products offered by RRBs 9

3.4 Volume of transactions, users and accounts 10

4 Project Details 11

4.1 Project Objective 11

4.2 Project Scope 11

4.3 Project Scope 11 4.4 Project Timelines 13

4.4.1 Relocation of DC/DR 13

RFP for CBS implementation at Dena Bank’s RRBs ii




4.4.2 Setting-up Facility Management 13

4.4.3 Finacle, Database & Internet Banking upgrade 13

4.4.3.1 Roll out plan 13

4.5 Overview of the Project 14

4.5.1 Current Data Center Baseline 16

4.5.1.1 Current Rack Distribution 16

4.5.1.2 Branch Hardware, Network equipment, WAN Link Setup 16

4.5.2 Data Center and DR site. 17

4.5.3 Managed Services 17

4.5.3.1 Data Center Setup 19

4.5.3.1.1 Data Center / Diasater recovery Services 19

4.5.3.1.2 Network Management Services 19

4.5.3.1.3 Messaging Services 20

4.5.3.1.4 End User Services 20

4.5.3.1.5 Service Desk Services 20

4.5.3.1.6 Information Security Services 20

4.5.4 Application and Database Management 21

4.5.4.1 Finacle 7.0.18 with following Modules Implemented by Bank 21

4.5.4.2 List of Customized Modules. 21

4.5.4.3 Customized report 22

4.5.4.4 Internet Banking 22

4.5.5 Application and Database Support requirement 22

4.5.6 DC/DR Relocation Services 23

4.5.7 Backup – Recovery – Replication Requirements 24

4.5.8 Business hours 24

4.5.9 Finacle, Database & Internet Banking Migration to higher version: 24

5 Service Levels and Escalation 27

5.1 Terminologies Used 27

5.2 Purpose and Objectives of SLA 27

5.3 Scope of Services 28

5.4 Performance Tracking and Reporting 32

5.5 Service Level Definitions 32

5.6 Service Level Requirements for Helpdesk 33

5.7 Service Level Requirements for Call Centre 33

5.8 Problem Management and Escalation Procedures 33

5.9 Penalties 34

5.9.1 Incident Level Penalty: 34

5.10 Penalties for Delayed Implementation 35

5.11 Overall Liability of the Vendor 35

6 Terms and Conditions 36

6.1 General 36

RFP for CBS implementation at Dena Bank’s RRBs iii




6.2 Rules for responding to this RFP 36

6.3 Price Bids 38

6.4 Price Comparisons 39

6.5 Bid Security and Performance Guarantee 40

6.5.1 Bid Security / Earnest Money deposit 40

6.5.2 Performance Guarantee 41

6.6 Others 41

6.7 Other RFP Requirements 43

6.8 Additional Information: 48

6.9 Consortium 48

6.10 Confidentiality 49

6.11 Terms of Reference 50

6.11.1 Contract Commitment 50

6.11.2 Ownership, Grant and Delivery 50

6.11.3 Customisation process 52

6.11.4 Installation and Implementation 52

6.11.5 Payment terms 53

6.11.5.1 Customization cost: 53

6.11.5.2 Implementation cost 53

6.11.5.3 Other Payment Terms 53

6.11.6 Delivery, implementation and Roll out 54

6.11.7 Completeness of the project 54

6.11.8 Acceptance testing 54

6.11.9 Compliance with Laws 55

6.11.10 Assignment 56

6.11.11 Insurance 56

6.11.12 Order Cancellation 56

6.11.13 Indemnity 57

6.11.14 Inspection of Records 57

6.11.15 Escrow Mechanism 57

6.11.16 Publicity 58

6.11.17 Solicitation of Employees 58

6.11.18 Penalty 58

6.11.19 Information ownership 59

6.11.20 Sensitive Information 59

6.11.21 Privacy and security safeguards 59

6.11.22 Confidentiality 59

6.11.23 Hardware Utilization 62

6.11.24 Technological advancements 62

6.11.25 Intellectual property rights 62

6.11.26 Vendor‟s liability 63

6.11.27 Monitoring and audit 63

6.11.28 Guarantees Error! Bookmark not defined. 6.11.29 Force Majeure 64

RFP for CBS implementation at Dena Bank’s RRBs iv




6.11.30 Resolution of disputes 64

6.11.31 Exit option and contract re-negotiation 65

6.11.32 Corrupt and fraudulent practice 65

6.11.33 Waiver 66

6.11.34 Violation of terms 66

6.11.35 Visitorial Rights 66

6.11.36 Addition / Deletion of qualified offerings 66

6.11.37 Termination 67

6.11.38 Reverse Transition Plan 69

7 Responses to RFP 72

7.1 Contact details for responding to RFP 74

7.1.1 Postal Address 74

7.1.2 RFP Coordinator 74

7.2 Proposal format 74

7.2.1 Technical Bid 74

7.2.1.1 Executive Summary 74

7.2.1.2 Consortium Details 74

7.2.1.3 Technical Requirements 75

7.2.2 Commercial Offer 75

8 Evaluation Process 77

8.1 Objective of Evaluation Process 77

8.2 Technical Bid Evaluation Process 77

8.3 Scoring Methodology for Past experience 78

8.4 Scoring Methodology for Vendor Presentations 80

8.5 Scoring Methodology for Approach and Methodology 80

8.5.1 Disqualification Parameters in Technical Bid Evaluation 80

8.6 Commercial Bid Evaluation 81

8.6.1 Business rules of the reverse auction 81

9 Eligibility Criteria: 82

Annexure - 1 Compliance Certificate 84

Annexure - 2 Bidder Constitution and Contact Profile 85

Annexure - 3 Financial Details of the Company 87

Annexure - 4 Credentials – Projects handled by bidder 71

Annexure - 5 Bidder eligibility criteria Compliance 72

RFP for CBS implementation at Dena Bank’s RRBs v




Annexure - 6 Technical Compliance 74

Annexure - 7 Query Format 75

Annexure - 8 Non – Disclosure Agreement Format 76

Annexure - 9 Format of Bank Guarantee (for EMD) 78

Annexure - 10 -Undertaking for not being blacklisted (To be

submitted by all Bidder’s on their letter head) 79

Annexure - 11 Evaluation Methodology 80

Form-1 Commercial Bid-Covering Letter 81

Form 2 – Commercial Bid - Format For Submitting Pricing Bid 82

Annexure - 12 PRE CONTRACT INTEGRITY PACT 84

RFP for CBS implementation at Dena Bank’s RRBs vi




Important Clarifications

Following terms are used in the document interchangeably to mean:

„Bank‟ means „Dena Bank‟

„RRB‟ mean „Regional Rural Bank sponsored by Dena Bank i.e. DGGB (Dena Gujarat Gramin Bank) and „branch/es‟ means branch/es of RRB

The words „Bank‟ and „RRB/RRB‟ wherever used in this document shall refer to Dena Bank sponsored RRBs or Dena Bank as per the context of the clause or text.

„System Integrator‟ or „Vendor‟ or Service Provider means the respondent to the RFP document, also abbreviated as „SI‟.

„RFP‟ or „Tender‟ means the Request For Proposal document

„DC‟ means Data centre, „DR‟ / „DRC‟/ „DRS‟ means disaster recovery site

„CBS‟ means Core Banking Solution unless specified otherwise

„Bid‟ may be interchangeably referred to as „Offer‟

System Integrator, Bank/ RRBs shall be individually referred to as „Party‟ and collectively as „Parties‟

„NOC‟ means Network Operations Centre

DENA BANK,



1 Preface

This request for proposal document („RFP document‟ or RFP) has been prepared solely for the purpose of enabling Dena Bank‟s („Bank‟) sponsored Regional Rural Bank (RRB) to select a system integrator/Service Provider (SI) for co-shared hosting of core banking solution (CBS) and other applications at DC in Ahemadabad or Gandhinagar & DR, manage the core banking and other applications & databases, manage branches and offices through the period of the contract. The RFP document is not a recommendation, offer or invitation to enter into a contract, agreement or any other arrangement, in respect of the services. The provision of the services is subject to observance of selection process and appropriate documentation being agreed between the Bank and any successful Vendor as identified by the Bank, after completion of the selection process as detailed in this document.

1.1 Information Provided

The RFP document contains statements derived from information that is believed to be true and reliable at the date obtained but does not purport to provide all of the information that may be necessary or desirable to enable an intending contracting party to determine whether or not to enter into a contract or arrangement with Bank in relation to the provision of services. Neither Bank nor any of its directors, officers, employees, agents, representative, contractors, or advisers gives any representation or warranty (whether oral or written), express or implied as to the accuracy, updating or completeness of any writings, information or statement given or made in this RFP document. Neither Bank nor any of its directors, officers, employees, agents, representative, contractors, or advisers has carried out or will carry out an independent audit or verification or investigation or due diligence exercise in relation to the contents of any part of the RFP document.

1.2 For Respondent only

The RFP document is intended solely for the information of the party to whom it is issued (“the Recipient” or “the Respondent” or “the Vendor”) i.e. Government Organization/Public Sector Undertaking (PSU) / Limited Company registered in India and no other person or organization.

1.3 Disclaimer

Subject to any law to the contrary, and to the maximum extent permitted by law, Bank and its directors, officers, employees, contractors, representatives, agents, and advisers disclaim all liability from any loss, claim, expense (including, without limitation, any legal fees, costs, charges, demands, actions, liabilities, expenses or disbursements incurred therein or incidental thereto) or damage, (whether foreseeable or not) (“Losses”) suffered by any person acting on or refraining from acting because of any presumptions or information (whether oral or written and whether express or implied), including forecasts, statements, estimates, or projections contained in this RFP document or conduct ancillary to it whether or not the Losses arise in connection with any ignorance, negligence, inattention, casualness, disregard, omission, default, lack of care, immature information, falsification or misrepresentation on the part of Bank or any of its directors, officers, employees, contractors, representatives, agents, or advisers.

DENA BANK,



1.4 Costs Borne by Respondents

All costs and expenses (whether in terms of time or material or money) incurred by the Recipient/ Respondent in any way associated with the development, preparation and submission of responses, including but not limited to attendance at meetings, discussions, demonstrations, etc. and providing any additional information required by Bank, will be borne entirely and exclusively by the Recipient/ Respondent.

1.5 No legal relationship

No binding legal relationship will exist between any of the Recipients/ Respondents and the Bank until execution of a contractual agreement to the full satisfaction of the Bank.

1.6 Recipient obligation to inform itself

The Recipient must apply its own care and conduct its own investigation and analysis regarding any information contained in the RFP document and the meaning and impact of that information.

1.7 Evaluation of offers

Each Recipient acknowledges and accepts that the Bank may, in its sole and absolute discretion, apply whatever criteria it deems appropriate in the selection of organizations, not limited to those selection criteria set out in this RFP document. The issuance of RFP document is merely an invitation to offer and must not be construed as any agreement or contract or arrangement nor would it be construed as any investigation or review carried out by a Recipient. The Recipient unconditionally acknowledges by submitting its response to this RFP document that it has not relied on any idea, information, statement, representation, or warranty given in this RFP document.

1.8 Errors and Omissions

Each Recipient should notify the Bank of any error, fault, omission, or discrepancy found in this RFP document but not later than twelve business days prior to the due date for lodgement of Response to RFP.

1.9 Acceptance of terms

A Recipient will, by responding to the Bank‟s RFP document, be deemed to have accepted the terms as stated in this RFP document.

DENA BANK,



2 RFP Response terms

2.1 Application Money

Application Money of Rs. 10,000/- (Rupees Tend thousand only) by way of Bankers Cheque/ Demand Draft/ Pay Order favouring Dena Bank, Payable in Mumbai, which is non-refundable, must be submitted separately along with RFP response. The Bank may, at its discretion, reject any Vendor where the application money has not been furnished with the RFP response.

Tender document may be downloaded from the Banks website (hard copies of the tender document will not be provided) and non-refundable tender fee of ` 10,000/=

(Rupees Ten thousands only) should be deposited to the account as per the details hereunder and copy of transaction receipt has to be submitted on or before 09/10/2015 15.00 Hrs.

Bank: Dena Bank Branch: Jogeshwari-West, Mumbai Account No: 020911023937 Account Name: Dena Bank IT Department Account Type: Current IFSC Code: BKDN0460209

2.2 RFP Closing date

RFP Response should be received by the officials indicated not later than 3.00 PM IST on 09/10/2015 at Dena Bank Project Office as per the details given in Section 7 – Responses to RFP.

2.3 Late RFP policy

RFP responses received after the deadline for lodgement of RFPs may be registered by Bank and may be considered and evaluated by the evaluation team at the absolute discretion of the Bank. Respondents are to provide detailed evidence to substantiate the reasons for a late RFP submission. It should be clearly noted that Bank has no obligation to accept or act on any reason for a late submitted response to RFP. Bank has no liability to any person who lodges a late RFP response for any reason whatsoever, including RFP responses taken to be late only because of another condition of responding.

2.4 Registration of RFP response

Registration of RFP response will be affected by the Bank by making an entry in a separate register kept for the purpose upon Bank receiving the RFP response in the above manner. The registration must contain all documents, information, and details required by this RFP. The submission should be in the format outlined in this RFP and should be submitted only through hand delivery. If the submission to this RFP does not include all the documents and information required or is incomplete or submission is through Fax mode, the RFP is liable to be summarily rejected. All submissions, including any accompanying documents, will become the property of Bank. The Recipient shall be deemed to have licensed, and granted all rights to the Bank to reproduce the whole or any portion of their submission for the purpose of evaluation, to

DENA BANK,



disclose the contents of the submission to other Recipients who have registered a submission and to disclose and/or use the contents of the submission as the basis for any resulting RFP process, notwithstanding any copyright or other intellectual property right of the Recipient that may subsist in the submission or accompanying documents.

2.5 RFP Validity period

RFP responses will remain valid and open for evaluation according to their terms for a period of at least six (6) months from the RFP closing date.

2.6 Requests for information

Recipients are required to direct all communications for any clarification related to this RFP, to the designated Bank officials and must communicate the same in writing in 2 days prior to the pre-bid meeting scheduled date. All queries relating to the RFP, technical or otherwise, must be in writing only. The Bank will try to reply, without any obligation in respect thereof, every reasonable query raised by the Recipients in the manner specified.

However, the Bank will not answer any communication reaching the bank later than 1200 hours IST on 18/09/2015.

The Bank may in its absolute discretion seek, but under no obligation to seek, additional information or material from any Respondents after the RFP closes and all such information and material provided must be taken to form part of that Respondent‟s response. Respondents should invariably provide details of their email address (es) as responses to queries will be provided to all Respondents via email.

The Bank may in its sole and absolute discretion engage in discussion with any Respondent (or simultaneously with more than one Respondent) after the RFP closes to clarify any response.

2.7 Pre-Bid Meeting

The Bank plans to hold a pre-bid meeting on 18/09/2015 at 3:00 p.m. at the address specified in Section 7 to bring utmost clarity on the scope of work and terms of the RFP being floated. The Vendors are expected to use the platform to have all their queries answered. The Vendors are expected to mention all the required queries in the format provided to them before the pre-bid meeting dates given below in Section 2.10.

Only Vendors who have purchased the RFP will be allowed to participate in the Pre-Bid meeting. Also, bank will allow a maximum of 3 representatives from each Vendor (including consortium partners) to participate in the pre-bid meeting.

2.8 Notification

Bank will notify the Respondents in writing as soon as practicable, but not later than 10 working days from the RFP Evaluation completion date, about the outcome of the RFP evaluation process, including whether the Respondent‟s RFP response has been accepted or rejected. Bank is not obliged to provide any reasons for any such acceptance or rejection.

DENA BANK,



2.9 Disqualification

Any form of canvassing/ lobbying/ influence/ query regarding short listing, status etc. will result in a disqualification.

2.10 Timeframe

The following is an indicative timeframe for the overall selection process. The Bank reserves the right to vary this timeframe at its absolute and sole discretion and without providing any notice/intimation or reasons thereof. Changes to the timeframe will be relayed to the affected Respondents during the process.

Table 2-1Timeframe

RFP Issuance Date 11/09/2015

Last date of submitting queries 18/09/2015 12.00 hrs

Pre – bid meeting 09/10/2015 15.00 hrs

Last date for sale of RFP 09/10/2015; 15:00 hrs.

Last Date of submission of RFP response 09/10/2015; 15:00 hrs.

Technical bid opening 09/10/2015; 15:30 hrs.

The dates for Commercial bid opening and Declaration of bid results would be communicated separately to the Vendors.

Interested parties are expected to adhere to the timelines mentioned above. However, the Bank reserves the right to change the aforementioned timelines.

The RFP document will also be available on the Bank‟s web-site www.denabank.com.

http://www.denabank.com/

DENA BANK,



3 Project Background

3.1 Introduction to the DGGB

Dena Bank has one sponsored RRB:

Dena Gujarat Gramin Bank (DGGB)

DGGB is based in Gujarat. Dena Bank has embarked upon an IT initiative to manage core

banking solution in the RRB.

DGGB has a three tier organizational structure comprising of Branches, Regional Offices

(ROs), Head Office (HO) with an aggregate network of 212 Branches spread across Gujarat in

the districts of Kutch, Patan, Sabarkantha, Mehsana, Gandhinagar, Ahmedabad and Aravali. All

branches under CBS plateform.

Table 3-1RRB Branches

Name of RRBs State of Operation Total branches

Dena Gujarat Gramin Bank Gujarat 212

3.1.1 Current Applications

All the branches of the RRB are under CBS platform and Finacle is used as Core Banking

Application:

Table 3-2 RRB TBA

Vendors Applications No. of Branches

Infosys Ltd Finacle All branches

Infosys Ltd Finacle Internet Banking

Forbes CTS 4 Branches

Logix Mail

Services Email service over Intranet

All branches

NPCI Product NACH Paltform Head Office

Finacuss E-KYC All branches

Propalms Ltd VPN Client for Ultra Small branches

Odyssey Alta Sign Maple

Symantec End point solution –Antivirus All branches

DENA BANK,



3.1.2 Branch Categorization

The RRB branches are geographically categorized into Metro, Urban, Semi-urban and Rural

branches. They are further categorized on the basis of the business generated as follows:

Table 3-3 Branch Categories

Category Business Criteria

A Upto INR 6 crores

B Above INR 6 crores and upto INR 20 crores

C Above INR 20 crores and upto INR 50 crores

D Above INR 50 crores

3.1.3 Branch Distribution

The spread across the above listed categories is as indicated below:

Table 3-4 Branch Distribution

Dena Gujarat Gramin Bank (excludes three Regional Offices and one Head Office)

Rural Semi Urban Urban Metro Total

A 36 02 0 1 39

B 64 07 1 2 74

C 53 27 1 2 83

D 04 05 6 1 16

Total 157 41 8 6 212

3.1.4 District Spread

The spread of the branches across various districts is as follows: Dena Gujarat Gramin Bank:

Table 3-6 DGGB Branch Spread

District

Name Rural Semi-urban Urban Metropolitan Total

Kutch 32 8 3 0 43

Patan 21 6 1 0 28

DENA BANK,



Banaskantha 28 6 1 0 35

Sabarkantha 20 5 0 0 25

Mehsana 36 8 1 0 45

Gandhinagar 13 2 2 0 17

Ahmedabad 1 1 0 6 8

Aravali 6 5 0 0 11

3.2 Financial Performance of RRBs

3.2.1 Current Business Performance

The business performance of each RRB over the last four years is briefed below:

Table 3-7 RRB Business Last 5 years

Business Parameters 2010-11 2011-12 2012-13 2013-14 2014-15

DGGB Aggregate Deposits 1882.22 2272.18 2518.12 2848.35 3225.36

Aggregate Advances 725.86 886.90 1120.75 1299.87 1623.20

Operating Profit 20.72 25.60 27.98 36.83 33.82

All numbers in Rupees Crores

3.2.2 Future Projections

Business projections of the RRBs over the next five years are given below:

Table 3-8 RRB Business Projections

Business Parameters 2015-2016 2016-2017 2017-2018 2018-19 2019-20

DGGB

Aggregate Deposits 3630 4080 4590 5160 5800

Aggregate Advances 1920 2270 2680 3170 3750

Operating Profit 35 45 50 56 63

All numbers in Rupees Crores

DENA BANK,



3.3 Information on Business Products offered by RRBs

The business products of RRBs are aimed at bringing credit facilities to the rural population and

provide mechanisms to encourage the rural population to maintain excess cash in savings and

deposits accounts. Given below is an indicative list of products offered by the RRBsDena

Gujarat Gramin Bank

Table 3-10 DGGB Business Products

Deposits and Others Advances

1 Savings Account

2 Fixed Deposits

3 Samruddhi Yojna

4 Recurring Deposits

5 Quarterly Interest Deposit Scheme,

6 Term Deposits

7 Current Account

8 Lockers

9 NRE/NRO deposits

10 Savifix

11 Monthly Interest Deposit Scheme

1 Two Wheeler Loan to Farmers

2 Gramin Kisan Credit Card Scheme

3 Micro Irrigation Scheme through GGRC

Bhumiheen Kisan Credit Card Scheme

4 Financing to Village level Milk Co-operative

Society for lending to their members

5 Scheme for Financing Tractors

6 Public Housing Loan Scheme

7 Mortgage Loan Scheme

8 Pensioners- Senior Citizens scheme

9 Vehicle Loan Scheme

10 Vidhya Upasana Scheme

11 Conveyance Loan sanctioned to Staff

12 Festival advance to Staff

13 Housing Loan to staff

14 Finance to cold storage owners for

running/maintenance of potato seeds

15 Financing Marketing of crops against pledge of

agriculture produce/stock to farmers

16 Shramjivi Cycle Finance Scheme

17 Loans to Professionals

18 Loan for purchase of pump sets and engine oil

19 Loan for development of commercial

Horticulture

20 Gramin Suvidha Loan scheme

21 Gruh Laxmi Rasoi Gas Yojna

22 Gramin Krishak Saathi Scheme

23 Paryavaran Suraksha Yojna, Gramin Swachta

Yojna

DENA BANK,



Deposits and Others Advances

24 Finance for storage of potatoes in Cold Storage

25 Advances against National Savings Certificate

26 Finance land lords against discounting of future

rent receivable- DGGB Rent scheme

27 Capital Investment Subsidy

28 Financing matured SHGs for Farm production

and investment entries.

3.4 Volume of transactions, users and accounts

The detailed number of users, transactions and accounts has been provided in the table given

below. This does not include batch jobs like interest accruals, etc. The transactions are both of

financial and non-financial nature.

A financial transaction qualified as a business transaction including debits and credits. Non-

financial transactions could be of the nature of enquiries on the CBS. Such transactions are

expected to be 40% of the financial transactions.

Growth projection for customer accounts and transactions can be considered at 15% while that

for branch users can be considered at 10%. The expected number of such total transactions over

the next five years starting from FY 2021-2016 (mentioned herein as Year 1), is given as below:

Table 3-11 Transaction Volume - DGGB

Dena Gujarat

Gramin Bank

Number of users Number of

transactions*

Number of accounts

Year 1 585 11162 1938200

Year 2 645 13395 2132020

Year 3 707 16074 2345222

Year 4 778 19287 2579744

Year 5 856 23145 2837719 *Number of transactions per day across all branches of the RRB.

The number of branches, currently at 212, is expected to grow to 300 during the period of the

contract. The sizing and estimation should be done for 300 branches.

Currently, the size of the data across the RRB is approximately 500 GB. The data volume is

expected to grow to 1 TB over the period of the contract. However, the SI should is advised to

use his own discretion for sizing the storage requirements.

DENA BANK,



4 Project Details

4.1 Project Objective

The Bank has deployed the Core Banking Solution (Finacle 7.0.18) in all its branches. The current CBS solution is running from its Data Center in Mumbai and DR is at Hyderabad. The Bank is floating this Request of Proposal („RFP‟) for Managing CBS Finacle.

Dena Bank invites bids from the system integrators (SIs) with detail Technical and Commercial proposal for the detailed scope defined in this document.

4.2 Project Scope

Description of the envisaged scope is enumerated in the subsequent sections. However, the Bank reserves its right to change the scope of the RFP considering the size and variety of the requirements and the changing business conditions.

Based on the contents of the RFP, the Vendor shall be required to independently arrive at a solution, which is suitable for the Bank, after taking into consideration the effort estimated for implementation of the same and the resource and the equipment requirements. The Bank expressly stipulates the Vendor‟s selection under this RFP is on the express understanding that this RFP contains only the principal provisions for the entire assignment and that delivery of the deliverables and the services in connection therewith are only a part of the assignment. The Vendor shall be required to undertake to perform all such tasks, render requisite services and make available such resources as may be required for the successful completion of the entire assignment at no additional cost to the Bank.

Considering the enormity of the assignment and the envisaged relationship with the Vendor, any service, which forms a part of facilities management that is not explicitly mentioned in this RFP but is relevant to the mentioned scope of the project, the Vendor is expected to provide the same at no additional costs to the Bank. The Vendor has to envisage all necessary services to be provided and ensure the same is delivered to the Bank. The Bank will not accept any plea of the Vendor at a later date for omission of critical services on the pretext that the same was not explicitly mentioned in the RFP.

The Vendor must consider that this is a RRB scenario. The solution selection and sizing, therefore, must be done in a manner that keeps the costs to the minimum possible without compromising the performance and security requirements. The Vendor must also provide a detail project plan including the transition, migration and other mile stones with risk and mitigation strategy plan.

4.3 Project Scope:

i) Brief on HP selection:

Present contract was awarded to HP in November 2010 for implementing CBS in RRBs and managing the same for a period of 5 years through tendering process floated by Dena Bank.

DENA BANK,



ii) Present activity description:

M/s HP is managing all the activities including following:

a)

iii) Take Over of services from current System Integrator:

As the current CBS contract period comes to end by November‟2015, we intend to

renew the services through a tendering process.

Bank would facilitate both existing and newly appointed service providers will perform

the services simultaneously for a period of one month for smooth reverse transition of

services.

The new System Integrator is expected to take over of the services from current

service provider in a smooth manner.

Initially the new system integrator is expected to operate from the present Data Centre

located at DAKC, Mumbai, DR Site Located at DAKC, Hyderabad & Dena Bank,

Project Office.

iv) Core activities

1. Data Center management at Primary DC and DR.

a. Data Center Operation Support

2. Providing Facility management services to manage current infrastructure including

a. Finacle CBS Application (L1 & L2 support)

b. Database administration

c. System administration for DC/DR infrastructure management

d. Network monitoring

e. Branch hardware & network support

f. Relocation of infra from present DC/DR to new DC/DR

g. Upgrade of Finacle from 7.X.X to Finacle 10.X.X & Database to higher version supported by Finacle 10.X.X.

v) Re-Locating of DC & DR Sites.

Bank is having proposal to re-locate DC from Mumbai to Ahmedabad / Gandhinagar & DR Sites to a new location for operational convenience. DC & DR sites will be identified by Bank through a separate tendering process. Bidder to quote for relocation charges for DC & DR separately as a separate cost items. It is the bidder‟s responsibility to study & understand the present hardware, network; data connectivity etc., deployed and plan shifting activity execution.

DC & DR systems shifting shall be planned as two separate activities. At the time of shifting of DC & DR systems, there shall be no interruption to customer services.

DENA BANK,



It is the vendor responsibility to arrange for dismantling, packing, transporting, unpacking, reassembling, commissioning at the new DC & DR sites. Any charges that are applicable for packing, transport, handling charges will be finalized in consultation with successful bidder separately.

4.4 Project Timelines

Project to be started within 4 weeks from the purchase order.

4.4.1 Relocation of DC/DR

Relocation activities to be completed within 8 weeks from PO (confirmation date for shifting),

as per the below schedule

1. Relocation of DC and go-live from new DC is expected to be completed in 1 week.

2. Relocation of DR and testing of services from new DR is expected to be completed in next

2 weeks.

4.4.2 Setting-up Facility Management

1. Bidder to initially provide services from the present DC, Dena Bank-Project Office &

DR locations. Subsequently, Bidder is expected to on-board the resources from the date

of go live of services from new DC.

2. Tools to be installed within 2 week from go live of services from new DC.

3. Email solution: within 8 weeks of PO.

4. Facilities Management: The Bank expects the bidder to make the Facilities

Management services available simultaneously at DC / DRC.

5. Helpdesk: The help desk should be fully functional.

6. The Bank expects every new branch / office being migrated to the Core Banking

solution or being networked to be able to utilize the services of the helpdesk.

Overall project to be completed within 10 weeks from PO other than Finacle & IB upgrade.

4.4.3 Finacle, Database & Internet Banking upgrade

1. CBS branch implementation should be as per the roll-out plan. For further details, please

refer to Section 4.4.4.

2. Interface building: All interfaces as mentioned available in current version should be

developed and successfully implemented within 10 months from the date of issue of the

Purchase Order or signing of the contract whichever is earlier.

4.4.4 Roll out plan

1 Infosys released latest CBS enhanced / upgrade version to be implemented within 6 months

from the date of issue of confirmed purchased order issued for such upgrade

implementation.

2 The Upgrade project to start post stability period of 2 weeks from start of operations from

new DC. The bidder should roll out 10 pilot branches of RRB within 8 months from project

start. The bidder shall provide for an adequate cooling off period before rolling out the

remaining branches. The Bank expects the bidder to roll out NEW Finacle for all branches,

extension counters, Head offices, RO’s, other offices & staff & training centres in a phased

DENA BANK,



manner within 10 months from project start. However the Bank reserves the exclusive right

to change the quantity or the proposed branches.

3 The Bank expects that all the customers of every new branch being migrated to the upgraded

version of Finacle should be able to utilize the Delivery Channels. Any new branch opened

by the Bank is also expected to directly operate on the proposed CBS with all the Delivery

Channels.

5 The bidder is expected to provide an Implementation and roll–out plan summary.

6 The internet banking solution is required to be upgraded within the period of contract but

after 4 months and within 6 months from the date of the issue of purchase order for upgrade

implementation.

4.5 Overview of the Project

Sr. No.

Component Remarks Purchase Model (Operational expenditure or Capital expenditure)

Onsite/Offsite

1 DC and DR Space and environment. Relocation of DC-DR

Vendor to arrange for

Relocation of hardware to new DC and DRC

One time cost

(payable to bidder)

Operational expenditure

(payable to DC / DR space provider)

2 Maintenance of DC and DR infrastructure

Vendor to arrange for maintenance of DC-DR infrastructure as per defined SLA

Infrastructure Bank Own

(Maintenance Charges payable to bidder)

2 DC servers AMC to be taken Infrastructure Bank Own

(AMC payable to bidder)

3 DR servers AMC to be taken Infrastructure Bank Own


4 DC routers and switches

AMC to be taken Infrastructure Bank Own

DENA BANK,



Sr. No.


Onsite/Offsite


5 DR routers and switches



6 EMS & NMS Tool to be quoted on opex model

Leased Infrastructure – Cost Payable to bidder.

7 DC and DR security components



8 Technology help desk (L1 and L2)

Bidder to provide helpdesk tool and related hardware

Services Cost Payable to Bidder

Onsite

9 Application help desk (L1 and L2)

Bidder to provide helpdesk tool and related hardware


Onsite

10 Network Operation Centre

Bidder to provide NOC tool and related hardware


Onsite

11 Branch Network components



12 Branch peripherals AMC to be taken Infrastructure Bank Own


15 Consumables SI to procure and provide

Operational Expenditure – Payable as per consumables

DENA BANK,



Sr. No.


Onsite/Offsite

provided

16 Email solution On opex model 300 user


Remote

4.5.1 Current Data Center Baseline

4.5.1.1 Current Rack Distribution

Sr. No. Data Center Server/Network Rack

1 Primary DC 3

2 DR DC 2

4.5.1.2 Branch Hardware, Network equipment, WAN Link Setup

Bandwidth Details Network Equipment

DC to Dena Bank DC 4 Links

Link Description

Count Bandwi

dth Remark

DC switch 8 Make Model

Reliance P2P 1 1 mbps Operations

L2 6 HP A5120-24G SI Switch HP

A5120-24G

Reliance Lease line 2

2 mbps + 64 kbps CTS/RTGS

L3 2 HP A7506 Switch Chassis S7506E

MTNL 1 2 Mbps CTS/RTGS

DR switch 4 Make Model

Core Links 12 Link

L2 3 HP A5120-24G SI Switch HP

A5120-24G

Link Description

Count Bandwi

dth Remark

L3 1 HP A7506 Switch Chassis S7506E

DC MPLS 2 2 Mbps DC to MPLS cloud

DR MPLS 2 2 Mbps DR to MPLS cloud

DC Firewall 5 Make Model

DC – DR 1 2 Mbps P2P

DAKC 2 ProCurve Threat Management

Services zl Module HP

E5406

Internet Link 2 1 Mbps DC Internet Link

DAKC 3 Fortinet FG620B

Internet Link 1 1 Mbps DR Internet Link

DC – Bangalore 1 2 Mbps

DC to Off shore Team

DR Firewall 2 Make Model

DR – Chennai 1 2 Mbps

DR to Off shore Team

DR Site 1 ProCurve Threat Management

Services zl Module HP

E5406

MPLS to Gurgaon 2 2 Mbps

Connecting Vsat Sites to

DR Site 1 Fortinet FG620B

DENA BANK,



DC

DC to Dena Bank DC 4 Links

DC Router 9 HP A-MSR20-20 / 50-40 / 30-

20 / 20-11 HP

3Com

Link Description

Count Bandwi

dth Remark

DR Router 4 HP A-MSR20-20 / 50-40 / 30-

20 HP

3Com

Reliance P2P 1 1 mbps Operations

At Branches

Count

Make Model

Reliance Lease line 2

2 mbps + 64 kbps CTS/RTGS

Branch Switch

19 HP E4210-24 Switch E4210-

24

MTNL 1 2 Mbps CTS/RTGS

Branch Routers

164 HP 3Com MSR 20-

11

Branch Details

HCL Provided

16 Cisco (Details Shared by

Pratik Sir) -

VSAT Count Count Bandwi

dth Remark

Old Sites 134

Pool of 1.5

Mbps

Branch Hardware

New Sites 59

Computer 798

Line Printer 171

CDMA Count

Bandwidth

Remark

Laser Printer 220

Total Sites 64 64 kbps

Passbook Printer

237

Scanner 217

MPLS Count

Bandwidth

Remark

Total Sites 9 512 kpbs

Upgraded Bandwidth 4 2 Mbps

Ghandinagar HO 1

256 kpps

4.5.2 Data Center and DR site.

RRB is having its Primary Data Center in Mumbai and DR in Hyderabad. For better management and reduced TCO, RRB will be co-hosting its Primary Data Center at different locations preferably in different seismic zone.

Hardware, network & security equipments details are enclosed at Annexure-13

4.5.3 Managed Services

The scope of Managed Services will include management of infrastructure, telecom at Primary and DR Data Center, Branch locations and offices. Following is the overview of the portfolio of IT Services being offered to end users/business as per the agreed SLA/OLA.

1 Facilities Management would include support for all branch hardware, LAN, DC/ DRC hardware, network, application software, etc.

Core Banking Appln

DENA BANK,



2 Service Desk: Service Desk refers to availability of resources to record and respond to events and incidents related to the applications as per the scope of this RFP. The Vendor is expected to deploy a tool for automation of helpdesk functionalities including event and incident management, problem management, service request management, etc.

3 Vendor to deploy minimum resources as under, however to ensure SLA, Vendor may quote higher number of resources.

I. Brief details of serviceable components

Component Requirement Remarks

Finacle Application Software version 7.0.18

Maintenance of existing version of Finacle and the customization already built into the application.

Oracle RDBMS licenses

Maintenance of database and upgrade to new versions based on OEM end of support dates.

Servers/ Middleware/ any other components required

Maintenance of middleware used for Finacle CBS application

Finacle CBS customisation as per requirements,

Man-day cost to be quoted for the same

II. Manpower Requirement

Application Support L3/Team Lead

Minimum 1, L3 resource who will be also project manager

Onsite, minimum 6 years‟ experience in Finacle.

Application Support L2

With a minimum of 2, L2 resources duly adjusting the shifts in accordance with the functioning and volumes of the RRB.

To operate from DGGB HO. Should be a BE/B- Tech/ M.Sc-Computers with minimum 3 years‟ experience in Finacle.

Application Support L1 ( Optional item)

Minimum 2 resources L1 application support.

3 members team to operate from DGGB Head Office. Should be a BE/B-Tech/ M.Sc-Computers with minimum 1 year experience in Finacle.

Oracle DBA Minimum 1 resource With a minimum of one resource on all working days of bank.

To operate from RRB DC. Should be BE/B- Tech/ M.Sc-Computers with minimum 3 years‟ experience as Oracle DBA.

DENA BANK,



System administrator

1 resource(24X7) at DC and one(in one shift) at DR responsible for maintenance of the Servers/ Operating system, fine tuning of the system, taking backup and other related infra etc

To operate from RRB DC & DR. Should be a BE/B- Tech/ M.Sc-Computers with minimum 2 years‟ experience Unix server, backup software, system administration etc.

Hardware support including network equipment

1 resource To operate from DGGB HO.

Network/link monitoring & Security

1 resource To operate from DGGB HO.

Call Centre 1 resource To operate from DGGB HO.

All the numbers mentioned is minimum requirement as per Banks assessment, bidder to quote as per their assessment to adhere the SLA defined in the RFP. Shifts of resources may define by the Bank as per requirement time to time.

4.5.3.1 Data Center Setup

The Managed services will include the infrastructure of the Data Center (Primary and DR) of the bank for Co-Hosting Dena Bank RRB‟s Core Banking Solution. The bidder is expected to provide support upto 300 branches.

4.5.3.1.1 Data Center / Diasater recovery Services

The service will include the following - System Monitoring System Hardware Management and Support System Performance Monitoring and Capacity Planning System Software Management and Support System House Keeping Service Storage Management and Capacity planning Database Monitoring and Management Middleware Monitoring and Management Data Backup and Restoration Planning Service Reporting

4.5.3.1.2 Network Management Services

The Network Management Service will include the following – Network hardware and software support and maintenance WAN Link Monitoring and Management Defining and Implementing QoS Optimizing link performance and utilization LAN Administration

DENA BANK,



Network installations and de-installations, upgrades Reporting.

4.5.3.1.3 Messaging Services

The messaging service will include the following – Email Services Mobile device data sync services Security services User trainings Reporting

4.5.3.1.4 End User Services

The End User Services will include the following - IMAC Services Operation and Technical Support Services Software support services Remote System Management Services Mobile access & support services Asset Management

4.5.3.1.5 Service Desk Services

The Central Service Desk Service will include the following - Central Service Desk L0, L1 services Incident Management VIP Support Reporting.

4.5.3.1.6 Information Security Services

The Information Security Services will include the following - Managed Perimeter Security Services Managed Security Incident Event Management Services (SIEM) Managed Secure Gateway and Web Application Services Managed Vulnerability Management, Patch Management and Anti-Virus and

Malware Services Managed Security Incident and Emergency Response Services and Managed

Forensic Services Managed DDOS , Advanced Persistent Threat and Anti-Phishing Protection

Services Managed IT Governance, Risk and Compliance Services Managed Identity and Access Management Services( Normal and Privileged

User) Managed Data Security and Privacy Services (DLP, DAM,IRM) Managed Security Software Management (Dynamic and Static Code review) Managed Secure Storage, Archival, Retrieval and Disposal Services

DENA BANK,



Reporting

4.5.4 Application and Database Management

Dena Gujarat Gramin Bank has implemented Core Banking Solution provided by M/s Infosys Ltd. The Current version of CBS Application is 7.0.18.

4.5.4.1 Finacle 7.0.18 with following Modules Implemented by Bank

Following modules have been implemented at the Bank:

Customer Information System

Signature Capture and Verification

Cash Module

Clearing and Service Branch

Deposits (CASA and Term Deposits)

Loans and Advances (post sanction)

Bills

Remittances

Fees, Service tax, Interest and Charges

MIS

General Ledger

Delivery channel connectivity through Connect24.

National Electronic Funds Transfer – through Sponsor Bank as per RBI guidelines.

4.5.4.2 List of Customized Modules.

Following modules have been customised for Dena Bank.

Module Name Module Details

ATM ATM Module customization

Mobile Banking Mbanking Module Customization

CSIS CSIS Customization

UID UID Module Customization

APY Atal pension yojna module customization

PMJJBY PMJJBY module customization

PMSBY PMSBY module customization

Finacial Inclusion FI module customization

BLKUPL Bulk account upload module customization

RTGS RTGS/NEFT module routed thru dena bank customization

DBTL DBTIN and DBTOUT module customization

OLAPS Subsidy account opening and linnking module

SASCL SASCL module customized

KYC KYC module customized

UIDUPL Aadhar base tran upload customization

NACHUPL NACH base tran upload customization

DENA BANK,



SMS SMS Alerts module customization

ATM CARD CARD Download Module customization

4.5.4.3 Customized report

Refer to the Annexure-14 for details on Customization on report.

4.5.4.4 Internet Banking

Internet Banking: Finacle Version 6.2.3.08 Internet Banking Database: SQL 2008 Only Customization build for RTGS/NEFT for inter-Bank fund transfer.

4.5.5 Application and Database Support requirement

The scope of the project includes maintenance of the existing centralized

Core Banking Solution, including, but not limited to, operating systems,

application software, RDBMS and other associated systems, performance

tuning, and facility management so as to be able to achieve the relevant

service levels described herein. Bank will provide necessary Network

connectivity, Data Centers (Primary and Secondary sites), hardware and

ensure their maintenance either through internal arrangements or through a

Separate Service Provider.

The vendor will be responsible for maintaining existing test & development,

training and productions setups of Finacle.

The vendor will be end to end responsible for the maintenance and uptime of

the application. This also includes application of patches received from OEM

after testing the same in UAT environment.

The vendor will be responsible for applying of database patches, fine-

tuning of database and version upgrades as per the requirement of the bank.

The vendor will also be responsible for OS fine tuning, application of

patches, version upgrades etc on server.

The vendor engineer stationed at DC /DR has to take backups as per the

schedule.

The vendor should carryout DR drill every quarter for the entire application as

per the schedule provided by bank. Normally DR drill is conducted for one full

day every quarter wherein application is made operational from DR setup.

Further Vendor should switch operation from DC to DR whenever there is

an exigency as per the requirement of the bank.

Taking into consideration the contents of this RFP along with its annexures,

the v e n d o r shall be required quote for the application maintenance,

database maintenance and system administration for a period of 5 years with

annual review.

DENA BANK,



The vendor shall provide necessary resources for the system administration,

Operating System maintenance, RDBMS maintenance, Application Software

maintenance.

The Vendor should also consider the following:

o Addition of more branches, offices under CBS

o Operating system/database upgrades. The required license will be

procured by Bank

o Addition of Features / Modules through a change management

process. For this Vendor has to quote for the man day rates.

o Any other component which the Vendor feel essential for the

project

4.5.6 DC/DR Relocation Services

Vendor will be responsible for planning of Primary and DR data centres from the existing locations to new locations with zero or minimal disturbances to the Bank‟s users.

Vendor will be responsible for arranging any hardware/software or services required to create a transition setup.

Vendor will work with all stake holders to initiate the DR/data replication/transition.

Vendor will assess the Risk in migration and will be ready with mitigation plan.

Vendor will be responsible for logistics of equipment and will work with Bank for all document required for such services.

Bank will issue the Transit Insurance for equipment but Vendor will work with Bank for identifying the equipment.

Bidder to ensure all the links/backhauls at present DC/DR to be moved/shifted to new DC/DR.

Bank is in process of setting DC & DR at new locations as under:

Site Present Location Proposed Location Remark

DC DAKC, Mumbai Ahmedabad

DR DAKC, Hyderabad Mumbai

Brief scope of the bidder for the relocation of the hardware will be as under:

1. Site visit of both new & present DC/DR 2. Verification of site readiness for new site 3. Inventory verification 4. Taking backup of servers and other equipments 5. Shutting down and restart of equipments for verification that the equipment is

working fine 6. Shutting down again 7. Dismantling of equipments 8. Packing and marking of packages as per inventory 9. Loading into vehicle 10. Safe transit of equipment to new DC location. 11. Unloading and unpacking of equipment 12. Asset verification as packing inventory list 13. Assist bank in Claiming insurance if any equipment found damage

DENA BANK,



14. Rack mounting and cabling within the Rack 15. Powering on the equipments and verify all the services/equipments are running

fine.

4.5.7 Backup – Recovery – Replication Requirements

The brief scope of work for Backup, Recovery and Replication Requirements is as

follows:

Bank has an existing bank setup and replication mechanism. This needs to be taken

over from the existing vendor and to be maintained. The AMC of the equipment is not

in the scope of this RFP.

The “Recovery Point Objective” should not exceed 30 minutes and “Recovery Time

Objective” should not exceed 8 hours.

The Vendor should ensure that replication is happening between DC and DR so as to

achieve the RPO The Vendor shall perform back up according to the backup policies and procedures, including performance of daily, weekly, monthly functions for data and software maintained on Servers, including interfacing with the specified back up media storage facilities at Bank as a part of the Facility Management services extended to the Bank.

The Vendor should be able to bring up the DRC within the recovery time objective

when the DC is down.

4.5.8 Business hours

The below mentioned times are as per present timings in vogue which may change as per guidelines from Government / RBI / and Bank internal. It shall be noted that, no cost escalation is permitted for any increase in the timings indicated.

The Vendor is required to take note of the following timings at the RRBs.

1 Data Centre/ DRC Business hours: 24 x 7 x 365

2 Branch Business hours: 10:30 am to 5:30 pm on Monday to Friday

3 Branch Business hours: 10:30 am to 3:30 pm on Saturday

4 HO/ RO hours: 10:30 am to 5:30 pm on Monday to Friday

5 HO/ RO hours: 10:30 am to 3:30 pm on Saturday

4.5.9 Finacle, Database & Internet Banking Migration to higher version:

Finacle and database to be upgraded to higher version as per below details:

1. Bank is having licenses for Finacle 7.0.18 and Internet Banking 6.2.3.08.

2. Finacle to be upgraded from 7.0.18 to 10.x.x (or latest version) with all the modules, customization and reports available in current version.

DENA BANK,



3. Database to be upgraded to higher version as supported by Finacle 10.x.x (latest version).

4. Migration of the existing Finacle database to upgraded database version.

5. Internet Banking to be upgraded from 6.2.3.08 to 11.x.x (latest version) with all the modules, customization and reports available in current version.

6. IB Database to be upgrade and migrate to higher version of database as supported by new applications.

7. The SI is responsible to impart requisite training to the Bank‟s project and core team.

8. The SI is responsible for training the branch users on the new CBS suite of applications.

9. Bidder to provide training to all the users as specified by the Bank for Finacle & IB as under

a. Core team training- 2 batches of 30 participants from OEM

b. Finacle End user training for the rest of the employees (600) -20 batches of 30 participants

10. Bidder to given the recommended sizing for Hardware (App, Web, DB servers and storages) and to give requirement for database licenses, middleware licenses etc. required for upgradation of Finacle & IB for production, testing and training environments. Bank will procure the same through separate tender and provide. Bidder to also undertake first level support for these hardware & software.

11. The SI is expected to conduct requirement gathering phase with Banks core team and finalise requirement for customization to be done in new version.

12. The SI is expected to customize the screens, design and layout of the application depending on the requirements of the RRBs, at no additional cost to the RRBs.

13. The SI is expected to review the current network bandwidth infrastructure and report to be submitted to the Bank with required Bandwidth sizing.

14. The SI is expected to assist the Bank in performing the UAT of the application as part of deployment and subsequent changes.

15. The SI would also be responsible to independently test the application for its working and also assist the Bank‟s core team in the testing of the application post the installation on the new hardware and migration from the legacy systems.

16. The SI is expected to customize the solution based on requirements of RRBs. All the statutory and regulatory requirements of the RRBs, impacting the applications to be implemented under the scope of this project, will be provided to the RRBs at no additional cost to the Bank during the period of the contract.

DENA BANK,



17. The SI is expected to deploy 1 personnel at the time of roll-out at branches with less than 3 users and 2 personnel at branches with more than 3 users.

18. Bidder should provide fixed priced proposal for professional services for Finacle Core and EBanking version migration excluding customisation

19. Bidder should provide commercial proposal for any additional new licenses requirement of core banking and eBanking for new version migration

20. Under migration, the implementation & customization of Core and eBanking application the new version must be done.

21. For customisation the Bidder should provide for number of man days which are being budgeted for customization along with the fixed price for the budgeted man days

22. The bidder should provide the per person day professional services rates for customisation and implementation

23. Any additional channel solution like mobile banking, kiosks, IVR, etc to be implemented in future should have real-time integration with Finacle Core Banking solution

24. Any security solution like fraud management, 2FA, Digital signature needs to be certified by CBS OEM

25. SI will have to get the system performance tuning done two times every year

26. OEM should certify all the software and hardware peripherals like browser, router, server, storage, back-up appliance, etc. specifically for the instance to be deployed at Dena Bank RRB

27. Bidder to provide required customization cost separately for Bio-metric authentication of users.

DENA BANK,



5 Service Levels and Escalation

Bank expects that the Vendor shall be bound by the Service Levels described in this document

for Facilities Management, Hardware Performance, Network Performance, Data Centre,

Disaster Recovery Centre, and Branches.

5.1 Terminologies Used

1. Service Levels are calculated based on the “Business Utility” of the solution, which is

described as the ratio of “System Available for Actual Business Hours” to the “Scheduled

System Availability for Business”

2. Business Utility = {Scheduled Business Operation Hours (SBOH) – Business Downtime

(SBDT)} / Scheduled Business Operation Hours (SBOH)

3. The “Scheduled Business Operation Hours” for a given time frame are calculated after

deducting the planned downtime.

4. “Business Downtime” is the actual duration for which the system was not able to service

Bank or the Clients of Bank, due to System or Infrastructure failure as defined by Bank and

agreed by the Vendor.

5. The “Banking Hours” for branches are from 10:30 AM to 5:30 PM.

6. “Business Operation Hours”: On a normal day, a normal branch would start “One Hour”

prior to the start of “Banking Hours” and would end “Two Hours” after “Banking Hours”.

7. “Business Operation Hours” for DC and DRC would be 24 x 7 x 365. Bank requires that all

operations at the DC and the DRC are supported 24 x 7 x 365 and manned by experienced

personnel.

8. HelpDesk Hours: 10.30 am to 5.30 pm on Weekdays. 10.30 am to 1.30 pm on Saturdays.

However, all help desk services should be available during Business Operation Hours which

is one hour before BOD and two hours after EOD.

9. “Average Business Utility” would be computed for a given frequency, say, Weekly,

Monthly, Quarterly, Half – Yearly and Yearly. It is expected that the Vendor provides the

“Business Utility” as agreed in each of these time periods and not at average as a whole.

5.2 Purpose and Objectives of SLA

1. Bank intends to enter into a “Service Levels Agreement” with the successful Vendor in

order to provide complete utility of the service that could be provided to the clientele of the

Bank once the “Core Banking Solution” is in place.

2. The SLA identifies the expectations of Bank and defines the Scope and Boundaries for the

successful Vendor to provide maximum “Business Utility”.

3. Any issue could be classified under the following four categories:

i. Level 4: The identified issue has almost no impact in terms of Business. However, issue

needs the attention of the Vendor and shall be fixed on lesser priority.

ii. Level 3: The identified issue has a significant impact on the Business and need to be

addressed at the earliest.

iii. Level 2: The identified issue has important business impact and needs to be taken up on

top priority.

DENA BANK,



iv. Level 1: The solution cannot function normally without this issue being resolved.

4. The Vendor shall have to enter into an agreement with Bank to address the Business Utility

issues arising out of each of the problems encountered within the stipulated time. It is

expected that the Vendor provides an immediate solution / work around for “Show Stopper”

issues so that Bank can continue to function normally and then resolve the issue on priority

by conducting a “Root Cause Analysis”.

5.3 Scope of Services

The Vendor would be in total charge of the following:

1. Network, Hardware, Facilities, Premises at the Data Centre

2. Network, Hardware, Facilities, Premises at the Disaster Recovery Centre

3. Network, Hardware and Software at the Branch/Extension Counter/Service Branch

/Regional Office/ Head Office

4. Complete Systems Software required for the CBS implementation

5. RDBMS and environments required for the CBS implementation

6. Implementation Services for CBS

7. Helpdesk (for IT Infrastructure and Application Softwares)

8. The Vendor is expected to take care of the systems by covering them under the Warranty,

AMC or ATS contracts and ensure that the systems provide optimum utilization and ROI.

9. The AMC and FM services should start post completion and migration of the pilot branches

and shall terminate on completion of the contract.


An indicative list of issues covered under various levels is provided below:

Table 2-1 Issues - Levels

Criticality Area Service Description Average Time To Recovery

(ATTR)

Level 1 Network DC to DRC Connectivity

DC Network and Security Infrastructure

DRC Network and Security Infrastructure

LAN and related Equipment at the DC and DRC which results in any Level 1 event

Last mile connectivity for DC and DRC (i.e. DC and DRC goes offline)

Connectivity with Dena Bank DC and DRC for payment & settlement systems

60 Minutes if service is

disrupted during business hours.

2 Hours if Service is disrupted

during non-business hours of

branches

For environmental aspects

(except UPS):

ATTR for events with

significant impact shall be the

same as Level 2

ATTR for events with normal

impact shall be same as Level 3.

Business

Infrastructure

Enterprise Storage Array (CBS) and SAN Switches

Core Applications

Core Databases

Core Banking Web services

Online interfaces

Level 2 Network Last mile connectivity for backhaul connections, e.g. VSAT and CDMA backhaul

NOTE: downtime of CDMA backhaul will be considered only if the CDMA link is being used

If Service is disrupted - 2 Hour

during Business Hours and 4

Hours during Non Business

Hours

For environmental aspects

(except UPS):

ATTR for events with

significant impact shall be the

same as Level 3

ATTR for events with normal

impact shall be same as Level 4

Business

Infrastructure

Surround Applications including all applications not otherwise covered under Level 1

Peripheral Servers

EMS Infrastructure

Services related to Risk Management , Anti Money Laundering, Loan Origination and Asset

Liability Management

Delivery Channels (Internet Banking , Mobile Banking and Phone Banking)

Helpdesk Applications

Statutory reporting


Criticality Area Service Description Average Time To Recovery

(ATTR)

Level 3 Hardware LAN and related network equipment at Branches (including branch router / switch)

Branch PCs and Peripherals including printers

Any branch level security issues e.g. virus outbreak (If the security issue results in a bank-

wide issue, the same shall be treated as a level 2 issue)

Business Hours for ATM shall be 24x7x365

4 Hours

Business

Infrastructure Branch specific software issues with some business impact, but not critical

Environment &

Processes

Performance Monitoring and Tuning

Level 4 Business

Infrastructure

Additional Customization Customization timeframe

subject to mutual consent. 1

business day for other issues Environment Any other Environmental infrastructure being a part of the Solution offered

Level 1 and level 2 issues shall be considered to have occurred, when the high availability architecture fails; e.g. when both the links between the DC and DRC

fail, when the server cluster hosting an application fails, etc. ATTR shall be computed as total downtime divided by number of units of that entity. The

redundancies shall be counted as one to arrive at the number of units. e.g. a server cluster shall be counted as one, both the links between DC and DRC shall be

counted as one.

ATTR for Level 3 issues shall be computed as total downtime of L3 incidents divided by the number of branches. For example if a printer fails for 8 hours in 100

branches in a month, the total downtime shall be computed as 800 hours and the ATTR shall be computed as 800 divided by 250 which is 2.67 hours.

Irrespective of the ATTR:

Level 3 issues should be resolved within a maximum of 16 business hours after which an incident level penalty shall be applied as given in Section 9. For this

purpose, a level 3 issue would be considered to have occurred when half the number of devices rounded off to the higher integer value in a branch fail. For

example: In a branch with 3 desktop computers, a level 3 issue would occur when 2 of them fail.


However, a level 3 incident that results into complete outage of the branch (failure of VSAT IDU, router, switch, etc.), different timelines and penalties shall

apply as given in Section 9.

A failure of equipment, link, etc. covered as part of level 1 or level 2 category (e.g. one of the server in High-Availability cluster) that does not result into a

Level 1 (L1) or Level 2 (L2) incident, is still required to be resolved by the vendor in a maximum of 4 hours for L1 and 6 hours for L2, failing which an L1 or

L2 incident shall be logged.

A failure, that does not result into a level 3 or level 4 incident, is still required to be resolved by the vendor in a maximum of 3 working days, after which a L3

incident shall be raised and the entire downtime from the time that the incident occurred shall be added for the ATTR calculation for L3 incidents.

For L3 incidents that result into a complete branch outage, if there are more than 3 such incidents occurring at a branch in a month attracting penalty; for every

subsequent L3 incident that results into complete branch outage, the penalty shall be a single amount of INR 1 Lac, which shall be over and above the

penalties as per ATTR calculations.


5.4 Performance Tracking and Reporting

1. Bank requires the Vendor to provide reports on “Business Downtime” and a log of all issues that

have been raised and Closed/Pending Closure by the Vendor. The frequency of the report would

be Weekly, Monthly, Quarterly and Yearly.

2. The self-explanatory table below details the expectation on the SLA adherence as a percentage

of “Business Utility”.

Table 2-2 Service Level Expectations

Service Classification Service Expectation

Network Core: 99.90%

Access: 99.5%

Hardware 99.90%

Software 99.90%

Environment 99.5%

3. Any issue with the Network is to be resolved on Top priority.

4. Showstopper issues pertaining to Software need to be addressed as an exigency and an analysis

needs to be provided within 30 minutes and a workaround or a solution in 2 hours. This is to

ensure that Bank can function normally without impacting the business to a large extent.

5. The timelines and penalties as defined in section 9 of this schedule shall supersede the

percentages in the above table in case of any discrepancy.

5.5 Service Level Definitions

1. Average speed of answer (ASA): The average time elapsed from the moment the call enters a

queue until a qualified Help Desk analyst answers the call.

2. The monthly average speed of answer = Sum of the elapsed times to answer all calls, for the

applicable reporting period / The total number of calls answered in that reporting period

3. Abandoned call: A call received at the Help Desk phone switch that disconnects after an interval

equal to the ASA has elapsed, but before being answered by the Help Desk analyst.

4. The Call Abandon rate = The total number of calls coded as a call abandon for the reporting

period / The total number of calls received in that reporting period

5. First Call Resolution: A request that is resolved during the initial phone call to the Help Desk.

Incidents requiring escalation or referral during the initial phone call are not considered within

the Help Desk resolution capability.

6. The first call resolution rate = The sum of the total number of incidents coded as first call

resolved for the applicable reporting period / The total number of incidents within the Help Desk

resolution capability for that reporting period

7. Cycle Time Rate: The fraction of incidents resolved within a specified cycle time that is within

the Help Desk resolution capability. Incidents requiring escalation or referral are not considered

within the Help Desk resolution capability

8. The Cycle Time Rate = The sum of the total numbers of incidents within the Help Desk

resolution capability, and resolved within the cycle time, for the applicable reporting period /

The total number of incidents within the Help Desk resolution capability for that period.


5.6 Service Level Requirements for Helpdesk

Service Level Requirements for Helpdesk are:

1. Average Speed of Answer (ASA) of less than 45 seconds

2. First call resolution of 85% for calls within the Help Desk resolution capability

3. Call abandon rate of less than 6% (for call waiting dropping of calls allowed if greater than

45seconds)

4. Cycle Time Rate of greater than 95% of incidents within Help Desk resolution capability

resolved within a cycle time of 24 business hours

5.7 Service Level Requirements for Call Centre

1. Service level requirements for Call Centre are :

i. Average Speed of Answer of less than 60 seconds

ii. First call resolution of 85% for calls within the Call Centre resolution capability

iii. Call Abandon rate of less than 6% (for call waiting dropping of calls allowed if greater than

60seconds)

iv. Cycle Time Rate of less than 95% of incidents within Call Centre resolution capability

resolved within a cycle time of 24 business hours

2. The Vendor will develop a comprehensive operation manual for the call centre & Help Desk

activity based on the technology envisaged and the above mentioned points.

3. The IVR should be tightly integrated with the Call Centre solution and all calls into IVRS

should be recorded till the solution is accepted by the Bank.

4. It is completely a Vendor’s responsibility to see that regulatory requirements for call termination

are maintained.

5.8 Problem Management and Escalation Procedures

1. The Vendor is expected to provide an application for logging issues. It should have an audit trail

and updating functionalities and preferably have a role based access for the users. Bank should

be able to retrieve the details of any issue logged and get the complete history of the issue

including the enterer, date of entry, date and details of the solution, re-opened date with remarks,

etc.

2. The following escalation matrix would be applicable for the issues reported.

Table 2-3 Escalation Matrix

Criticality

Elapsed Time

Level 1 Level 2 Level 3 Level 4

2 Hours CSE1 CSE CSE CSE

4 Hours RRB (GM) Vendor - Project

Manager

Not Applicable Not Applicable

8 Hours RRB Chairman RRB (GM) Vendor Project

Manager

Not Applicable

1 Day Dena Bank,

DGM (IT)

RRB Chairman RRB (GM) Vendor Project

Manager

1 CSE – Onsite Customer Support Engineer deployed by the System Integrator


Criticality

Elapsed Time


2 Days Dena Bank, GM

(IT)

Dena Bank,

DGM (IT)

RRB Chairman RRB (GM)

Beyond 2 Days Not Applicable Dena Bank, GM

(IT)

Dena Bank, DGM

(IT)

RRB Chairman

5.9 Penalties

1. Business Utility and Business Downtime would be the key considerations for determining the

“Penalties” that would be levied on the Vendor for “Non-Adherence” to the SLA for the

Services offered.

2. The inability of the Vendor to provide the requirements as per the scope or to meet the deadlines

as specified would be treated as breach of contract and invoke the Penalty Clause.

3. Overall Cap for all the penalties shall be 20% of the Contract Value during the period of

contract.

4. If failure of any component leads to BDT more than thrice within a span of six months, then the

Vendor is expected to replace the component / equipment at Vendor’s own cost.

5. The “Penalties” applicable for issue based on the criticality have been detailed in the Matrix

below.

6. The applicable “Penalties” would be the same irrespective of the root causes.

Table 2-4 Penalties

Criticality

ATTR


45 mins. 5,00,000

2 Hours 10,00,000 2,50,000

4 Hours 15,00,000 5,00,000 2,50,000

8 Hours 20,00,000 7,50,000 5,00,000

12 Hours 25,00,000 10,00,000 7,50,000

24 Hours 30,00,000 15,00,000 10,00,000 2,50,000

5.9.1 Incident Level Penalty:

1. Incident level penalty will be levied for every L3 incident that remains unresolved for more than

16 business hours.

2. However, any L3 incident that results into complete outage of a branch (failure of VSAT IDU,

router, switch, all desktop PCs, etc.) will have to be resolved within a time frame determined by

the geography of the branch.

a. A metro or urban branch facing complete outage will have to be restored within 4 business

hours,

b. A semi-urban branch will have to be restored in 6 business hours, and


c. A rural branch will have to be restored in 8 business hours.

3. The incident level penalty shall be applied after the specified timeframe. Such incidents must be

resolved by the vendor within the next business day or the timeframes given above, whichever

is earlier.

4. The Bank personnel shall provide all necessary assistance.

5. The incident level penalty shall be INR 10,000 and will be increased by INR 10,000 for every 4

continuous hours (business as well as non-business) that the L3 incident remains unresolved.

5.10 Penalties for Delayed Implementation

1. The Vendor is expected to complete the responsibilities that have been assigned on time.

2. As a deterrent for delays during implementation, Bank may levy penalties for delays attributable

to the System Integrator or the Consortium.

3. One percent of the total implementation fees would be levied as a Penalty for every fortnight

delay in the implementation schedule during the Branch Roll outs, which would include

customization related requirements as mentioned in Schedule I Part 1.

4. A cap of 20% of the Implementation fees would be applicable as penalties for delays in

implementation.

5.11 Overall Liability of the Vendor

The Vendor’s aggregate liability in connection with obligations undertaken as a part of the Core

Banking Project regardless of the form or nature of the action giving rise to such liability (whether

in contract, tort or otherwise), shall be at actuals and limited to the value of the contract. The

exception to the liability is in the case of omission on part of Bank or third parties authorized by

Bank where such act or omission was not known to or authorized by the Vendor.

Neither party shall be liable for any indirect, remote, incidental or consequential cost or damages

including without limitation, lost business, revenue or profit; failure to realize expected savings; loss

or unavailability of or damage to data.

The Vendor’s liability in case of third party claims against the Bank resulting from Wilful

Misconduct or Gross Negligence of the Vendor, its employees and subcontractors or from

infringement of patents, trademarks, copyrights or such other Intellectual Property Rights shall be

unlimited. Wilful Misconduct” means where a party intentionally causes actual harm upon the other

party and does not involve error or mistake in any form. “Gross Negligence” means a serious

disregard to an obvious risk.


6 Terms and Conditions

6.1 General

1 The Vendors shall adhere to the terms of this RFP and shall not deviate from the same. If the Vendors have absolutely genuine issues only then should they provide their nature of non-compliance to the same in the format provided in Annexure-16 Comments on T&C. The Bank reserves its right to not accept such deviations to the Tender terms, in its sole and absolute discretion, and shall not be obliged to furnish any reason for exercising such right.

2 The Bank intends the Vendor appointed under the RFP shall have the responsibility for fulfilling all obligations and providing all deliverables and services required for successful implementation of the Project, notwithstanding the fact that the Vendor may after procuring written consent of the Bank, appoint / procure services of third party suppliers (including software Vendors) to perform all or part of the obligations contained under this RFP and that the Bank may for convenience enter into arrangements, including tripartite agreements, with such third party Vendors if required.

3 Unless agreed to specifically by the Bank in writing for any changes to the RFP issued, the Vendors‟ responses would not be incorporated automatically in the RFP document.

4 Unless expressly overridden by the specific agreement to be entered into between the Bank and the successful Vendor, the RFP shall be the governing document for arrangement between the Bank and the Vendors.

6.2 Rules for responding to this RFP

1 Last date for submission of bids is.

2 All responses should be in English language. All responses by the Vendors to this RFP document shall be binding on such Vendors for a period of 180 days after the opening of the commercial bids. The Vendors must acquaint themselves fully with the conditions of the bids. No plea for insufficient information will be entertained at any time.

3 All responses including commercial and technical bids would be deemed to be irrevocable offers/proposals from the Vendors and may if accepted by the Bank form part of the final contract between the Bank and the selected Vendor. Vendors are requested to attach a letter from an authorized signatory authorised to bind the Vendors to the terms and conditions of the RFP, attesting the veracity of information provided in the responses. Unsigned responses would be treated as incomplete and are liable to be rejected.

4 Any technical or commercial bid, submitted cannot be withdrawn / modified after the last date for submission of the bids unless specifically permitted in writing by the Bank.

5 The Vendor may modify its offer after submission after receipt by the Bank of a written notice for modification issued by the Vendor. A modified offer shall have to be submitted prior to the closing date and time prescribed for submission of offers. No offer (including a modified offer) can be modified by the Vendor subsequent to the closing date and time for submission of the offers. Additionally, no offer can be withdrawn after the closing date and time for submission of the offers. For any valid withdrawal of offer, the request for withdrawal must be received by the Bank prior to the closing date and time for submission of the offers.

6 The Vendors are required to quote for all the components mentioned in the Section 4.2 “Project Scope” of this document. In case any Vendor does not quote for any of the components, the response would be deemed to include the quote for such unquoted components. It is mandatory to submit the technical details in the formats given along with this RFP duly filled in, along with the offer. The Bank reserves the right not to


permit changes in the technical specifications and not to evaluate the offer in case of non-submission of the technical details in the required format or partial submission of technical details.

7 Based on the Bank‟s requirements as listed in this RFP, the Vendors should identify the best-suited solution that would meet the Bank‟s requirements and quote for the same. In case the Vendors quote for more than one solution (for example one quote for software x and y and another quote for software x and z) then the response would be considered as improper and liable to be rejected. The Vendors should not give options to the Bank to select from their offer. The Vendors are expected to select the best option and quote for the same in their offer. (For example the Vendors should not quote for two database servers, one xyz and other abc, and leave it to the Bank to choose any one of them.) Any non-compliance with this term of the RFP would make the bid incomplete and liable to be rejected.

8 Each offer should specify only a single solution, which is cost-effective and meeting the entire Tender specifications. It is the responsibility of the Vendor to decide the best suitable solution.

9 In the event of any changes observed by the Bank in the payment schedules as suggested by the Bank, the price bid of the defaulting / deviating Vendor would be loaded with 10% of the maximum cost quoted by the Vendors for that particular item / service / AMC / FM . However, this additional loaded amount is only for evaluation purposes and will not be actually payable to the Vendor. The Bank will conform to its payment schedule as specified in the RFP.

10 The Vendors must furnish requirements as per the formats provided in the RFP document. In the event the Vendor is not furnishing any requirements or any changes are observed by the Bank in any of the line item of the financial bid, with respect to any costs, the price bid of the defaulting / deviating Vendor would be loaded with 10% of the maximum cost quoted by the Vendors for that item as mentioned by it. However, this additional loaded amount is only for evaluation purposes and will not be actually payable to the Vendor.

11 In the event the Vendor has not quoted for any mandatory or optional items as required by the Vendor and forming a part of the RFP document circulated to the Vendors and responded to by the Vendors, the same will be deemed to be provided by the Vendor at no extra cost to the Bank.

12 The Bank is not responsible for any assumptions or judgments made by the Vendors for arriving at any type of sizing or costing. The Bank at all times will benchmark the performance of the Vendor to the RFP documents circulated to the Vendors and the expected service levels as mentioned in these documents.

13 The Bank ascertains and concludes that everything as mentioned in the RFP documents circulated to the Vendors and responded by the Vendors have been quoted for by the Vendors, and there will be no extra cost associated with the same other than the cost quoted by the Vendor.

14 In the event the Bank has not asked for any quotes for alternative prices, and the Vendor furnishes the alternative price in the Vendors financial bid, the higher of the prices will be taken for calculating and arriving at the Total Cost of Ownership for the purpose of evaluation. However payment by the Bank will be made at the lower price.

15 In the event optional prices are not quoted by the Vendor, for items where such prices are a must and required to be quoted for, the highest price quoted by any of the participating Vendor will be taken as the costs, for such alternatives and also for arriving at the Total Cost of Ownership for the purpose of evaluation of the defaulting / deviating Vendor.


16 All out of pocket expenses, travelling, boarding and lodging expenses for the entire completion of the Project should be a part of the financial bid submitted by the Vendor to the Bank. No extra costs on account of any items or services or by way of any out of pocket expenses, including travel, boarding and lodging etc. will be payable by the Bank. The Vendor cannot take the plea of omitting any charges or costs and later lodge a claim on the Bank for the same.

17 The Vendors at no point in time can excuse themselves from any claims by the Bank whatsoever for their deviations in conforming to the terms and conditions, payments schedules, time frame for implementation etc. as mentioned in the RFP documents circulated by the Bank. Vendor shall be fully responsible for deviations to the terms & conditions, project schedule etc. as proposed in the RFP Technical Evaluation criterion.

6.3 Price Bids

1 The Vendor is requested to quote in Indian Rupees („INR‟). Bids in currencies other than INR would not be considered.

2 The prices and other terms offered by Vendors must be firm for an acceptance period of 180 days from the last date of opening the commercial bid.

3 The prices quoted by the Vendor shall include all costs such as, taxes, VAT, levies, cess, excise and custom duties, installation, insurance etc. that need to be incurred. The prices quoted will also include transportation to respective sites, and insurance till completion of the Project. The price payable to the Vendor shall be inclusive of carrying out any modifications/ changes / upgrades to the CBS or other application software or equipment that is required to be made in order to comply with any statutory or regulatory requirements or any industry-wide changes arising during the subsistence of the implementation of the Project, and the Bank shall not pay any additional cost for the same. Vendor needs to provide the details about all such items considered in the RFP.

4 Any delay in installation of the hardware for whatsoever reason should not entail in expiry of insurance and the same should be continued to be extended up-to the date of installation and acceptance of the hardware and other infrastructure by the Bank / RRBs.

5 Though the equipment would be at Bank / RRBs premises or the co-hosted DC/DR, or any location identified by Bank / RRBs, Vendor shall be responsible for the installation, implementation and acceptance testing and the ownership would not have transferred to RRBs / Bank at this stage.

6 In case of any variation (upward or down ward) in Government levies / taxes/ VAT/cess / excise / custom duty etc. which has been included as part of the price will be borne by the Bank. Variation would also include the introduction of any new tax / cess/ excise, etc. The benefit or burden of other taxes quoted separately as part of the commercial bid like VAT, service tax, local entry tax and octroi shall be passed on or adjusted to the Bank. If the Vendor makes any conditional or vague offers, without conforming to these guidelines, the Bank will treat the prices quoted as in conformity with these guidelines and proceed accordingly. Local entry taxes or octroi whichever is applicable, if any, will be paid by the Bank on production of relative payment receipts / documents. Necessary documentary evidence should be produced for having paid the customs / excise duty, sales tax, if applicable, and or other applicable levies.

7 If any Tax authorities of any state, including, Local authorities like Corporation, Municipality, Mandal Panchayat, etc. or any Central Government authority or Statutory or autonomous or such other authority imposes any tax, penalty or levy or any cess / charge other than entry tax or octroi and if the Bank has to pay the same for any of the items or supplies made in terms hereof by the Vendor, for any reason including the delay or failure or inability of the Vendor to make payment for the same, the Bank has to be reimbursed such amounts paid, on being intimated to the Vendor along with the


documentary evidence. If the Vendor fails to reimburse the amount within a fortnight, the Bank shall adjust the amount out of the payments due to the Vendor from the Bank along with the interest calculated at 15% (eighteen per cent.).

8 Terms of payment indicated in the Contract that will be issued by the Bank to the selected Vendor will be final and binding on the Vendor and no interest will be payable by the Bank on outstanding amounts under any circumstances. If there are any clauses in the Invoice contrary to the terms of the Contract, the Vendor should give a declaration on the face of the Invoice or by a separate letter explicitly stating as follows “Clauses, if any contained in the Invoice which are contrary to the terms contained in the Contract will not hold good against the Bank and that the Invoice would be governed by the terms contained in the Contract concluded between the Bank and the Vendor”. Vendor should ensure that the project should not suffer for this reason.

9 The Vendors should note that the contract entered with the successful Vendor will be for a period of 5 years, extendable at the Bank‟s discretion. However, the Bank will have the right, in its sole discretion to renegotiate the prices / terms and conditions at the end of the contract period.

6.4 Price Comparisons

1 The Bank will consider the Total Cost of Ownership (TCO) over a 5-year period.

2 Vendors are expected to maintain the solution and equipment supplied and to commence FM from the date of acceptance of such solution and equipment by the Bank.

3 Comprehensive facilities management charges must be quoted, on yearly basis, after taking due consideration for the warranty period and providing the appropriate and adequate benefit to the Bank;

4 Bank will pay post facilities management charges at rates not exceeding the original rates quoted by the Vendor for the facilities management in response to this RFP on the cost of the solution, hardware, peripherals, other equipment, infrastructure and services provided by the Vendor, if the Bank opts for the same. The Bank has no obligation to accept facilities management services of the Vendor after the end of the contract period of 5 years, and the decision on the same would be taken towards the end of the contract period;

5 To determine L1 status, Bank will compute and compare the total cost of all items for all branches / offices involved, as quoted by the Vendors who have qualified on the technical specifications and hence short-listed by the Bank. The Bank will calculate total cost of ownership for a 5-year period.

6 While the Bank will summarily reject the equipment of a lower configuration than those mentioned in the Technical specifications, the Bank would accept equipment of higher configuration after a price evaluation of such higher configuration to ensure that there is no adverse price impact and any advantage of a lower price in such cases is passed on to the Bank. The Vendor is not entitled to a longer period for delivery on the pretext of seeking approval from the Bank for a higher configuration or enhancement;

7 Normalization of bids: The Bank will go through a process of technical evaluation and normalization of the bids to the extent possible and feasible to ensure that Vendors are more or less on the same technical ground. After the normalization process, if the Bank feels that any of the bids needs to be normalized and that such normalization has a bearing on the price bids; the Bank may at its discretion ask all the technically short-listed Vendors to resubmit the technical and commercial bids once again for scrutiny. The Bank can repeat this normalization process at every stage of technical submission or till the Bank is satisfied. The Vendors agree that they have no reservation or objection to the normalization process and all the technically short listed Vendors will,


by responding to this RFP, agree to participate in the normalization process and extend their co-operation to the Bank during this process. The Vendors, by submitting the response to this RFP, agree to the process and conditions of the normalization process.

8 The insurance (as dealt with in section 6.11.12) shall be for an amount equal to 110% of the total value of equipment on "all risks" basis, including war risks, fire and theft and robbery clauses, valid for the entire period of the contract.

9 The Price offer shall be on a fixed price basis. Bid submitted with an adjustable price quotation will be treated as non-responsive and will be liable to be rejected. The rate quoted by the Vendor should necessarily include the following:

i. Cost of the equipment;

ii. Minimum of three years comprehensive Product warranty covering all parts, service visits to the concerned Branches / Offices etc. and three years on-site service warranty and there after the annual maintenance charge (AMC) which would be under FM. The FM should include all costs that the original manufacturer would charge the Vendor;

iii. Quarterly preventive maintenance of all the equipment to be supplied, which should inter alia, include cleaning of inside and outside of all equipment during warranty / AMC period and ensuring that system does not have any Virus;

iv. Transportation, forwarding and freight charges of all equipment to the site;

v. Prices quoted by the SI should be inclusive of all taxes, duties and levies of whatsoever nature excepting local entry taxes / octroi, if any; the SI is expected to provide a breakup of the taxes indicated in the commercial bid format. The Vendor is expected to provide the tax types and tax percentage in both the commercial and masked bids (without amounts being submitted in the technical response).

vi. The Vendor is expected to provide for services which are required to be extended by the Vendor in accordance with the terms and conditions of the contract.

vii. The Vendor must provide and quote for all products and services as desired by the Bank as mentioned in this RFP. Any products / services not proposed to be provided by the Vendor will result in the proposal being incomplete, which may lead to disqualification of the Vendor.

viii. End of Sales / End of support: The SI has to ensure that any equipment or its components supplied as part of this RFP should not have either reached or announced end of sales on the date of such supply or end of support for at least 5 years from the date of issue of purchase order. In the event if any equipment supplied by the SI reaches end of support/end of sale, within the period of contract, the SI has to replace the equipment at no additional cost to the Bank.

6.5 Bid Security and Performance Guarantee

6.5.1 Bid Security / Earnest Money deposit

1 Vendors are required to give a Earnest money deposit for INR 50,00,000 (INR Fifty Lakhs only) by way of Bank Guarrantee/Demand Draft/Pay Order drawn on Mumbai, payable to “Dena Bank” along with Technical Offer. The Demand Draft/ Pay Order should be of a Scheduled/Commercial Bank only and will be accepted subject to the discretion of the Bank.

2 Offers made without the Earnest money deposit will be rejected.

3 The amount of Earnest money deposit would be forfeited in the following scenarios:


i. In case the Vendor withdraws the bid prior to validity period of the bid for any reason whatsoever;

ii. In case the successful Vendor fails to accept and sign the contract as specified in this document for any reason whatsoever; or

iii. In case the successful Vendor fails to provide the performance guarantee within 15 days from the date of placing the order by the Bank or signing of the contract, whichever is earlier, for any reason whatsoever.

The EMD will be refunded to the unsuccessful Vendors only after acceptance of the “Letter of Appointment” by the successful Vendor.

6.5.2 Performance Guarantee

1 The successful Vendor shall provide an unconditional and irrevocable performance bank guarantee in the form and manner provided by the Bank equivalent to 10% of the total contract value for one year. The performance bank guarantee would have to be renewed every year at 10% of that year‟s contract value. The guarantee shall include a provision for automatic renewal for a period of 14 months during the term of the contract in the event the guarantee is not renewed by the Vendor or invoked by the Bank.

2 In the event of non- performance of obligation or failure to meet terms of this Tender the Bank shall be entitled to invoke the performance guarantee without further notice or right of demur to the Vendor upon expiry of reasonable cure period mentioned hereinbelow. Bank will however notify the Vendor upon any non-performance of obligation or failure to meet terms and require the Vendor to cure the same within 30 days. Any amount pending for payment due to non achieving of milestone/s set under the RFP for any other reason solely attributable to the Vendor should be included in the remaining amount of the contract value. The guarantee should be of that of a nationalized Bank only.

3 The Project will be deemed complete only when all the solutions and items contracted for by the Bank are delivered in good condition, installed, commissioned, implemented, tested and accepted along with the associated certification, documentation and training provided to Bank‟s employees in compliance with the terms of this RFP and as per the requirements of the contract executed between the Bank and the Vendor.

4 If the performance guarantee is not submitted, the Bank reserves the right to cancel the contract. The Performance Guarantee would be returned to the successful Vendor after the expiry or termination of the contract plus 90 days on satisfaction of the Bank that there are no dues recoverable from the successful Vendor.

6.6 Others

1 Responses to this RFP by the Vendors shall not constitute an obligation on the part of the Bank to award a Contract for any services or combination of services. Failure of the Bank to select a Vendor shall not result in any claim whatsoever against the Bank and the Bank reserves the right to reject any or all bids in part or in full, without assigning any reason whatsoever.

2 By submitting a proposal, the Vendor agrees to promptly contract with the Bank for any work awarded to the Vendor, if any. Failure on the part of the selected Vendor to execute a valid contract with the Bank within the period stipulated herein will relieve the Bank of any obligation to the Vendor, and a different Vendor may be selected based on the selection process of the Bank.


3 The terms and conditions as specified in the RFP and addendums thereafter are final and binding on the Vendors. In the event the Vendor is not willing to accept the terms and conditions of the Bank, the Vendor may, in sole discretion of the Bank, be disqualified.

4 The Vendor must strictly adhere to the delivery dates or lead times identified in their proposal. Failure to meet these delivery dates, unless it is due to reasons entirely attributable to the Bank, may constitute a material breach of the Vendor‟s performance.

5 In the event that the Bank is forced to cancel an awarded contract (relative to this RFP) due to the Vendor‟s inability to meet the established delivery dates, that Vendor will be responsible for any incremental re-procurement costs suffered by the Bank. The liability of re-procurement costs in such an event could be limited to the amount actually spent by the Bank for procuring similar deliverables and services limited to 10% of the value of the delayed deliverables/services.

6 By submitting the bid, the Vendor represents and acknowledges to the Bank that it possesses necessary experience, expertise and ability to undertake and fulfil its obligations, under all phases involved in the performance of the provisions of this RFP. The Vendor represents that all software and hardware to be supplied in response to this RFP shall meet the proposed solution requirements of the Bank. The Vendor shall be required to independently arrive at a solution, which is suitable for the Bank, after taking into consideration the effort estimated for implementation of the same. If any services, functions or responsibilities not specifically described in this RFP are an inherent, necessary or customary part of the deliverables or services and are required for proper performance or provision of the deliverables or services in accordance with this RFP as mutually agreed by both parties, they shall be deemed to be included within the scope of the deliverables or services, as if such services, functions or responsibilities were specifically required and described in this RFP and shall be provided by the Vendor at no additional cost to the Bank. The Vendor also acknowledges that the Bank relies on this statement of fact, therefore neither accepting responsibility for, nor relieving the Vendor of responsibility for the performance of all provisions and terms and conditions of this RFP, the Bank expects the Vendor to fulfil all the terms and conditions of this RFP. The modifications, which are accepted by the Bank in writing, shall form a part of the final contract.

7 The Vendor shall represent that the proposed software solution and its documentation and/or use of the same by the Bank shall not violate or infringe the rights of any third party or the laws or regulations under any governmental or judicial authority. The Vendor further represents that the documentation to be provided to the Bank shall contain a complete and accurate description of the software, hardware and other materials and services (as applicable), and shall be prepared and maintained in accordance with the highest industry standards. The Vendor represents and agrees to obtain and maintain validity throughout the Project, of all appropriate registrations permissions and approvals, which are statutorily required to be obtained by the Vendor for performance of the obligations of the Vendor. The Vendor further agrees to inform and assist the Bank for procuring any registrations, permissions or approvals, which may at any time during the Contract Period be statutorily required to be obtained by the Bank for availing services from the Vendor.

8 All terms and conditions, payments schedules, time frame for implementation, expected service levels as per this Tender will remain unchanged unless explicitly communicated by the Bank in writing to the Vendor. The Vendor shall at no point be entitled to excuse themselves from any claims by the Bank whatsoever for their deviations in conforming to the terms and conditions, payments schedules, expected service levels, time frame for implementation etc. as mentioned in this RFP.

9 The Vendor covenants and represents to the Bank, the following:


i. It is duly incorporated, validly existing and in good standing under as per the laws of the jurisdiction of its incorporation.

ii. It has the corporate power and authority to perform its obligations hereunder and to execute appropriate contracts in terms of this RFP. The performance of terms and conditions under the RFP by it and the performance of its obligations hereunder are duly authorized and approved by all necessary action.

iii. The execution, delivery and performance under an Agreement by such Party:

a. Will not violate or contravene any provision of its documents of incorporation;

b. Will not violate or contravene any law, statute, rule, regulation, licensing requirement, order, writ, injunction or decree of any court, governmental instrumentality or other regulatory, governmental or public body, agency or authority by which it is bound or by which any of its properties or assets are bound;

iv. Except to the extent that the same have been duly and properly completed or obtained, will not require any filing with, or permit, consent or approval of or license from, or the giving of any notice to, any court, governmental instrumentality or other regulatory, governmental or public body, agency or authority, joint venture party, or any other entity or person whatsoever;

v. To the best of its knowledge, after reasonable investigation, no representation or warranty by such Party in this Tender and subsequent Agreement, and no document furnished or to be furnished to the other Party to this Tender and subsequent Agreement, or in connection herewith or with the transactions contemplated hereby, contains or will contain any untrue or misleading statement or omits or will omit any fact necessary to make the statements contained herein or therein, in light of the circumstances under which made, not misleading. There have been no events or transactions, or facts or information which has come to, or upon reasonable diligence, should have come to the attention of such Party and which have not been disclosed herein or in a schedule hereto, having a direct impact on the transactions contemplated hereunder.

vi. The Vendor shall undertake to provide appropriate human as well as other resources required, to execute the various tasks assigned as part of the project, from time to time.

vii. The Bank would not assume any expenses incurred by the Vendor in preparation of the response to this RFP and also would not return the bid documents to the Vendors

viii. Bank will not bear any costs incurred by the Vendor for any discussion, presentation, demonstrations etc. on proposals or proposed contract or for any work performed in connection therewith.

10 The Bank reserves the right to reject a proposal for award if it determines that the Vendor recommended for award has engaged in corrupt or fraudulent practices in competing for the contract in question

6.7 Other RFP Requirements

1 The Bank reserves the sole and exclusive right, at its absolute discretion, to amend, modify, delete, make revisions or effect any change in the RFP before the actual award of the contract by the Bank. The Bank also reserves the right to change any terms and conditions of the RFP and its subsequent addendums as it deems necessary at its sole discretion. The Bank will inform all Vendors about changes, if any.


2 The Bank may revise any part of the RFP, by providing a written addendum to all the short-listed Vendors at stage till the award of the contract. The Bank reserves the right to issue revisions to this RFP at any time before the award date.

3 The Bank reserves the right to extend the dates for submission of responses to this document.

4 Vendors shall have the opportunity to clarify doubts pertaining to the RFP in order to clarify any issues they may have, prior to finalizing their responses. All questions are to be submitted to the Asst. General Manager (Information Technology), at the address mentioned in 7.1.1, and should be received by the point of contact (mentioned in 7.1.2) no later than RFP Response due date. Responses to inquiries and any other corrections and amendments will be distributed to all Vendors by fax or in electronic mail format.

5 Product Benchmark Certificate – It is mandatory for the Vendor to submit a copy of the certified benchmark results for the purpose of the Project, incorporating the proposed technology architecture and estimated capacity of the solution offered in meeting the Bank‟s requirements with consideration for future scalability. Non-availability of certification may lead to disqualification from the further evaluation process.

6 Preliminary Scrutiny – The Bank will scrutinize the offers to determine whether they are complete, whether any errors have been made in the offer, whether required technical documentation has been furnished, whether the documents have been properly signed, and whether items are quoted as per the schedule. The Bank may, at its discretion, waive any minor non- conformity or any minor deficiency in an offer. This shall be binding on all Vendors and the Bank reserves the right for such waivers and the Bank‟s decision in the matter will be final.

7 Secured product report – It is mandatory for the Vendor to submit a copy of the certified security code assessment of the proposed core banking and delivery channels applications & database for the purpose of the Project, in meeting the Bank‟s security requirements. The Vendor should provide the report stating the proposed core banking and delivery channels solution is secured. This would include denying access to unauthorized users, denying access to functions that have not been given access to etc. This assessment should have been done by an independent and reputed agency. In case the proposed application is undergoing a security code assessment, the Vendor should submit a letter stating the name of the agency responsible for the assessment.

8 Clarification of Offers – To assist in the scrutiny, evaluation and comparison of offers, the Bank may, at its discretion, ask some or all Vendors for clarification of their offer. The Bank has the right to disqualify the Vendor whose clarification is found not suitable to the Project.

9 No Commitment to Accept Lowest bid or Any Tender – The Bank shall be under no obligation to accept the lowest price bid or any other offer received in response to this RFP and shall be entitled to reject any or all offers including those received late or incomplete offers without assigning any reason whatsoever. The Bank reserves the right to make any changes in the terms and conditions of purchase. The Bank will not be obliged to meet and have discussions with any Vendor, and / or to listen to any representations unless there is change in the terms and conditions of purchase.

10 Erasures or Alterations – The offers containing erasures or alterations will not be considered. There should be no hand-written material, corrections or alterations in the offer. Technical details must be completely filled up. Correct technical information of the product being offered must be filled in. Filling up of the information using terms such as “OK”, “accepted”, “noted”, “as given in brochure / manual” is not acceptable. The Bank may treat the offers not adhering to these guidelines as unacceptable. The proposals should be in the template that is recommended and provided in this RFP.


11 Price Negotiation – It is absolutely essential for the Vendors to quote the lowest price at the time of making the offer in their own interest. The Bank reserves the right to do price discovery and engage the successful Vendor in discussions on the prices quoted. The Bank also reserves the right to enter into price discussions with the OEMs of applications and other components, consortium partners of the system integrator or the successful Vendor. The Bank will negotiate with Vendor only whose Technical offer has been qualified.

12 Vendor presentation – Vendors are requested to be prepared to demonstrate the proposed solution, make presentations and arrange for site visits, as part of the final evaluation in accordance with the responses given for the identified requirements, any time after the last date for submissions of bids. The Bank will communicate a date and time to all qualified Vendors any time after the last date for submission of bids. The costs of arranging these site visits (boarding and lodging) for the team of Bank personnel and consultants, will have to be borne by the respondent Vendor.

13 Right to Alter Quantities – The Bank reserves the right to alter the requirements specified in the Tender. The Bank also reserves the right to delete one or more items from the list of items specified in the Tender. The Bank will inform all Vendors about changes, if any. The Vendor agrees that the Bank has no limit on the additions or deletions on the items for the period of the contract. Further the Vendor agrees that the prices quoted by the Vendor would be proportionately adjusted with such additions or deletions in quantities.

14 Since some of the payment terms warrant monthly payouts from the Bank vis-à-vis quarterly SLA monitoring, it is to be noted that any such monthly payments will be released and penalties if any, as defined by SLAs, shall be adjusted in the payment for the last month of the quarter. Balance penalties, if any shall be levied in the payment for the subsequent months.

15 Details of Sub-contracts, as applicable – If required by the Bank, Vendors should provide complete details of any subcontractor/s used for the purpose of this engagement. It is clarified that notwithstanding the use of sub contractors by the Vendor, the Vendor shall be solely responsible for performance of all obligations under the RFP irrespective of the failure or inability of the subcontractor chosen by the Vendor to perform its obligations. The Vendor shall also have the responsibility for payment of all dues and contributions, as applicable, towards statutory benefits for its employees and sub-contractors.

16 If the Bank is not satisfied with the technical specifications in any Tender and observes major deviations, the technical bids of such Vendors will not be short-listed and the price bids of such Vendors will not be opened. No further discussions shall be entertained with such Vendors in respect of the subject technical bid.

17 Vendor shall inform their readiness for the pre-delivery inspection at least 15 days in advance. Inspection of the centralised application and data base servers will be carried out at the Data Centre/DRC. However, for network components and other hardware infrastructure, the same will be tested by the Bank on a sample or 100% basis at Vendor‟s site or Bank‟s premises. All reasonable facilities, tools and assistance including access to drawings and production data should be provided to the Bank‟s officials and the consultants during inspection. There shall not be any additional charges for such inspection. However, Bank will have the discretion to recover the costs related to travel and stay of its staff / consultants if the equipment offered for inspection is not as per Bank‟s requirement or the test conditions are not complied with. It is expected that the equipment should be ready for inspection within one month from the date of awarding the contract by the Bank. If the Vendor fails to intimate the date of inspection within 20 days of date of awarding the contract by the Bank, it will be treated as a breach of contract and the Bank reserves the right to levy penalty, as specified in Section 5 on Service levels.


18 No site will be accepted as complete if any part of hardware, software, network components etc. are not delivered, and if delivered not installed, commissioned and operationalised free of any additional cost to the Bank. In such an event, the supply and installation will be termed incomplete and will not be accepted and warranty period will not commence besides Bank's right to invoke the penalties which will be prescribed in the contract. Every site will be accepted after complete commissioning of equipment, functioning of equipment under LAN & WAN for a minimum period of ten days. The manufacturer's certification for structured cabling should be submitted within a period of six months from the date of commissioning of the network. The payment towards the network will be released only on production of the manufacturer's certificate.

19 There will be an acceptance test by the Bank or its nominated consultants after installation of the systems. In case of discrepancy in hardware / software supplied, the Bank reserves the right to cancel the entire Contract and the Vendor should take back their equipment at its costs and risks. The test will be arranged by the Vendor at the sites in the presence of the officials of the Bank and / or its consultants. The warranty for the equipment (including software and hardware provided by the Vendor pursuant to this Tender and subsequent contract) will commence after acceptance testing. The tests will involve trouble-free operation of the complete system during UAT apart from physical verification and testing. There shall not be any additional charges for carrying out this acceptance test. The Bank will take over the system on successful completion of the above acceptance test. The Installation cum Acceptance Test & Check certificates jointly signed by Vendor's representative and Bank's official or any consultant / auditor appointed by the Bank should be received at IT Department of the Bank, along with invoice etc. for scrutiny before taking up the request for consideration of payment.

20 The Corporate Office of Dena Bank is floating this Tender. The Vendor would jointly be entering into contract with Dena Bank and its sponsored RRBs. However, the selected Vendor shall install and commission the equipment, in terms of this RFP, at locations designated by the Bank or at such Centers as the Bank may deem fit and the changes, if any, in the locations will be intimated to the Vendor.

21 The Vendors should offer maintenance support at all Centers. They shall indicate their existing service Centre details and proposed arrangements for maintenance in all Centers including places where they do not have a service Centre.

22 The Vendor is responsible for managing the activities of its personnel or the personnel of its subcontractors/franchisees, if any, and will be accountable for both. The Vendor shall be vicariously liable for any acts, deeds or things done by their employees, agents, contractors, subcontractors, and their employees and agents, etc. which is outside the scope of power vested or instructions issued by the Bank. Vendor shall be the principal employer of the employees, agents, contractors, subcontractors etc. engaged by Vendor and shall be vicariously liable for all the acts, deeds or things, whether the same is within the scope of power or outside the scope of power, vested under the Contract to be issued for this Tender. No right of any employment shall accrue or arise, by virtue of engagement of employees, agents, contractors, subcontractors etc. by the Vendor, for any assignment under the Contract to be issued for this Tender. All remuneration, claims, wages, dues etc. of such employees, agents, contractors, subcontractors etc. of Vendor shall be paid by Vendor alone and the Bank shall not have any direct or indirect liability or obligation, to pay any charges, claims or wages of any of Vendor‟s employee, agents, contractors, and subcontractors, etc. The Vendor shall hold the Bank, its successors, assignees and administrators and its directors and officials, fully indemnified and harmless against loss or liability, claims, actions or proceedings, if any, that may arise from whatsoever nature caused to the Bank through the action of Vendors‟ employees, agents, contractors, subcontractors etc. pertaining to employment. However, the Vendor would be given an opportunity to be heard by the Bank prior to making of a decision in respect of such loss or damage.


23 The Bank shall inform the Vendor of all known breaches and claims of indemnification and the Vendors shall be required to at the Vendor‟s expense to remedy the breaches, defend, manage, negotiate or settle such claims. The written demand by the Bank as to the loss / damages awarded by a court of competent jurisdiction shall be final, conclusive and binding on the Vendor and Vendor shall be liable to pay on demand the actual amount of such loss / damages caused to the Bank as awarded by the competent court including but not limited and all costs and expenses, including, without limitation, reasonable attorneys‟ fees and court costs. In respect of demands levied by the Bank on the Vendor towards breaches, claims, etc. the Bank shall provide the Vendor with details of such demand levied by the Bank. For the purposes of this section, the indemnity may be restricted to the areas mentioned, i.e., “claims arising out of employment, non-payment of remuneration and non-provision of statutory benefits by the Vendor to its employees, its agents, contractors and sub contractors.” However, there are other indemnities such as indemnity for IPR violation, confidentiality breach, etc, that the Vendor is expected to provide as per the RFP. Indemnity would be limited to court or arbitration awarded damages and all costs and expenses, including, without limitation, reasonable attorneys‟ fees and court costs pertaining thereto and shall exclude indirect, consequential and incidental damages.

24 The Vendor‟s representative and local office at Mumbai will be the contact point for the Bank. The delivery and installation status of equipment should be reported on a weekly basis.

25 Vendor should ensure that the hardware delivered to the Bank including all components and attachments are brand new. In case of software supplied with the system, the Vendor should ensure that the same is licensed and legally obtained with valid documentation made available to the Bank.

26 The Vendor shall procure all user specific software licenses for the Bank, its offices and its branches based on number of CPUs at the Data Centre and Disaster Recovery Centre and users at the Bank branches and offices as the case may be. Vendor shall also provide other licenses for applications, operating system and database as required by the Bank to successfully utilize the solution. The Vendor shall provide the licenses for all software being a part of its proposed solution to the Bank.

27 Vendor shall indemnify, protect and save the Bank against all claims, losses, costs, damages, expenses, action, suits and other proceedings, resulting from infringement of any patent, trademarks, copyrights etc. or such other statutory infringements under any laws including the Copyright Act, 1957 or Information Technology Act 2000 in respect of all the hardware, software and network equipment or other systems supplied by them to the Bank from whatsoever source,. However, (i) the Vendor has sole control of the defence and all related settlement negotiations (ii) the Bank provides the Vendor with the assistance, information and authority reasonably necessary to perform the above and (iii) the Bank does not make any statements or comments or representations about the claim without the prior written consent of the Vendor, except where the Bank is required by any authority/regulator to make a comment/ statement/ representation. Indemnity would be limited to court or arbitration awarded damages and shall exclude indirect, consequential and incidental damages.

28 Manufacturer‟s Authorization Form – The Vendor should furnish a letter from original equipment manufacturer authorizing the Vendor to quote for OEM‟s product in response to the RFP from the Bank. The said letter should also offer to extend the required warranty from the OEM in respect of the items stipulated in the RFP.

29 Technical Inspection and Performance Evaluation - The Bank may choose to carry out a technical inspection/audit and performance evaluation of products offered by the short listed Vendors. The Vendor would permit the Bank or any person / persons appointed by the Bank to observe the technical and performance evaluation / benchmarks carried out by the Vendor. Any expenses (performing the benchmark,


travel, stay, etc.) incurred for the same would be borne by the Vendor and under no circumstances the same would be reimbursed to the Vendors by the Bank.

30 The final selected Vendor will have to perform a product benchmark at the benchmarking Centre as identified by the Vendor in presence of “Dena Bank” employees and representatives at no cost to the Bank to demonstrate that the proposed solution provides the required service levels in terms of number of the necessary transactions as mentioned in the table in section 3.4. This benchmark should be carried out on the proposed hardware with the proposed version of the operating system, proposed version of the database system and the proposed version of the application system. The Vendor is expected to get the Benchmark reported by an independent 3rd party who is proficient in reporting the CBS Benchmarks.

31 The Vendor shall ensure that the solution provided and sized by the Vendors is capable of meeting the Bank‟s current and future transaction and business volumes. Empirical evidence of the appropriateness of the server sizing by means of comparison with independently assessed benchmarked data on a similar environment as proposed to the Bank will be mandatory.

6.8 Additional Information:

1 The Vendors and/or its authorized service providers should have support offices for adequate support arrangement for each and every location indicated in the Tender and

2 Vendors and/or its authorized service providers should have their own employees for execution of Projects. However, Vendor will be fully responsible for the service for the service providers. The Bank will not make any reference to them. In case of any deficiency in service, penalties will be to Vendor‟s account.

3 The Vendor shall perform its obligations under this Tender as an independent contractor, and may engage subcontractors to perform any of the Deliverables or Services. Neither this Tender nor the Vendor‟s performance of obligations under this Tender shall create an association, partnership, joint venture, or relationship of principal and agent, master and servant, or employer and employee, between the Bank and the Vendor or its employees, subcontractor; and the Vendor shall not have the right, power or authority (whether expressed or implied) to enter into or assume any duty or obligation on behalf of the Bank. Bank will only approve any change in sub contractors or partners in the consortium proposed by the system integrator during the contract period of the project.

4 The Vendor shall solely be responsible for all payments (including any statutory payments) to its employees and / or sub contractors and shall ensure that at no time shall its employees, personnel or agents hold themselves out as employees or agents of the Bank, nor seek to be treated as employees of the Bank for any purpose, including claims of entitlement to fringe benefits provided by the Bank, or for any kind of income or benefits. The Vendor alone shall file all applicable tax returns for all of its personnel assigned hereunder in a manner consistent with its status as an independent contractor of services; and the Vendor will make all required payments and deposits of taxes in a timely manner.

6.9 Consortium

1 Vendors may form a consortium and bid for the RFP, as it is the Bank‟s expectation to implement the most appropriate hardware and software products and maintain policies and procedures to serve the Bank. However, in this case the Bank will deal with only the Vendor as a single point of contact who shall have the sole responsibility for the entire assignment irrespective of the fact that it is only the part of the consortium. Each consortium shall name the Vendor who shall have the single point responsibility for the consortium in their bid responses. The bid would be a consortium bid if:


i. The Vendor is proposing (as part of the solution) some products, which are not owned by the Vendor;

ii. The Vendor is proposing (as part of the solution) some services which are provided on behalf of another Vendor; or

iii. The Vendor is proposing a product on behalf of another Vendor.

2 In the case of a Consortium, the following rules will be applicable:

i. The Vendor is required to provide proof that the Vendor is authorized to bid with the products that it does not own. This may be in the form of a (notarized copy of) letter authorizing the Vendor from a duly constituted attorney and / or a (notarized copy of) back-to-back agreement between the concerned parties. The Vendor agrees to produce such letter/ agreement in original as and when required by the Bank.

ii. The responsibility for the details presented in the responses will be with the Vendor, which will form part of the final legal contract. The Vendor will be totally responsible for delivering contractual services end to end and will be a single point of contact; and

iii. The responsibility for the commercial bid lies with the Vendor. The Bank would only deal with one party (the Vendor) on all matters pertaining to the Project.

iv. The consortium Vendors cannot change once the Technical and Financial bid has been submitted in response to the RFP by the Vendor.

v. It is expressly clarified that even in the case of a consortium; the selected Vendor shall have the single-point responsibility/liability to ensure the fulfilment of all obligations of the Vendor under the contract.

6.10 Confidentiality

1 The Parties acknowledge that in the course of performing the obligations under this Tender and subsequent contract, each party shall be exposed to or acquire information of the other party, which such party shall treat as confidential. Neither party shall disclose the Confidential Information to a third party.

2 The Parties will keep in confidence and not disclose to any third party any and all Confidential Information available to the Parties, whether such information is given in writing or, is oral or visual, and whether such writing is marked to indicate the claims of ownership and/or secrecy or otherwise. Except as otherwise provided in this Tender, the Parties shall not use, nor reproduce for use in any way, any Confidential Information. The Parties agrees to protect the Confidential Information of the other with at least the same standard of care and procedures used to protect its own Confidential Information of similar importance but at all times using at least a reasonable degree of care.

3 If the Vendor hires another person to assist it in the performance of its obligations under this RFP, or assigns any portion of its rights or delegates any portion of its responsibilities or obligations under this Tender and subsequent contract to another person, it shall cause its assignee or delegate to be bound to retain the confidentiality of the Confidential Information in the same manner as the Vendor is bound to maintain the confidentiality.

4 This shall not be applicable and shall impose no obligation on the receiving party with respect to any portion of Confidential Information which:

i. was at the time received or which thereafter becomes, through no act or failure on the part of the receiving party, generally known or available to the public;

ii. is known to the receiving party at the time of receiving such information as evidenced by documentation then rightfully in the possession of the receiving party;


iii. is furnished by others to the receiving party without restriction of disclosure;

iv. is thereafter rightfully furnished to the receiving party by a third party without restriction by that third party on disclosure;

v. has been disclosed pursuant to the requirements of law or court order without restrictions or other protection against public disclosure; or

vi. independently developed by the receiving party without the help of the Confidential Information.

6 On termination of the Tender and subsequent Agreement, each party must immediately return to the other party or delete or destroy all Confidential Information of the other party and all notes and memoranda (including copies of them) containing Confidential Information of the other party in its possession or control save for that training materials and Documentation that has been provided to the Bank which is contemplated for continued realization of the benefit of the Services. Notwithstanding the foregoing, Vendor may retain a copy of such information (but which shall not include customer data and Confidential Information) as may be necessary for archival purpose.

6.11 Terms of Reference

The successful Vendor should note that the terms are inclusive and indicative and the Bank reserves the rights to modify, delete or expand the terms at its sole discretion.

6.11.1 Contract Commitment

The Bank intends that the contract, which is contemplated herein with the successful Vendor shall be for a period of five years.

6.11.2 Ownership, Grant and Delivery

1 The Vendor will have to procure and provide a non-exclusive, non-transferable, perpetual license to the Bank for all the software to be provided as a part of the Project. The Bank can use the software at any of its branches and locations subject to restrictions specified by OEM/licensors and use of software by service providers on behalf of the Bank would be considered as use thereof by the Bank and the software should be assignable/ transferable to any successor entity of the Bank upon prior written consent of the OEM/licensor of the software.

2 The license shall specifically include the following rights:

i. To Use.

a. To use the executable code version of the Software and all Enhancements, Updates and New Versions made available from time to time solely for business operations of the Bank;

b. To use the Program Documentation for purposes of installing or operating the Programs and supporting the use of the Software by the Bank;

c. To use the technical Training Materials for purposes of supporting Users.

ii. To Copy.

a. To copy the Software that operates on server systems to support the users of the Bank;

b. To make additional copies of the Program Material for archival, emergency back-up, testing, or disaster recovery purposes; and

c. To copy the Program Documentation to support its Users.


3 Delivery: The successful Vendor, at the time of installation will have to deliver to the Bank required copies of the object code version of the Software and the associated Program Documentation including operation manual and training material. The Vendor, after customisation will have to deliver to the Bank required copies of the object code version of the customized Software and the associated Program Documentation including operation manual and training material. The Vendor, after modifications, updates or new versions will have to deliver to the Bank required copies of the revised object code version of the latest Software and the revised associated Program Documentation including operation manual and training material. The Program Documentation will have to consist of required number of User Manuals per branch/ service centre/ office/ extension counter, Data Centre and Disaster Recovery Centre. The program documentation will have to be supplied by the Vendor to the Bank both in hard copy form (except where hard copies are not available) and soft copy form (MS word format and HTML Browser format). The operational manual will have to be provided by the Vendor under help menu in the software as dynamic online documentation / help files, wherever applicable. The object code version of the Software, executables and required run-time files will have to be on Compact Disc or on any such media as desired by the Bank as may be applicable.

4 The grant of license by the Vendor herein will have to be for processing the internal business of the Bank or its permitted affiliates and does not, without limitation, include the rights to reverse engineer, reverse compile or otherwise arrive at the source code of the Software nor does it include the rights to sell, lease, license, sublicense or otherwise transfer, convey or alienate the software for commercial consideration to any person.

5 Except as specifically agreed by and between Vendor and Bank, the ownership of all rights, title and interest, including without limitation, all patents, copy right, trade secrets and any other form of intellectual property rights in and to software, any derivative works thereof and enhancements thereto, hardware and documentation are and will have to at all times remain with the Vendor or its Licensors and be the sole and exclusive property of the Vendor or its Licensors. The Bank acknowledges that nothing contained in this Tender and subsequent contract will have to be construed as conveying by the Vendor or its licensor‟s title or ownership interest in any licensed software or any derivative works thereof and enhancements thereto. Nothing contained herein will have to be construed to preclude the Vendor from owning, using, improving, marketing, including without limitation, licensing to other persons any and all licensed software.

6 Rights: The Vendor will have to ensure that

i. The equipment (including hardware and software) does not infringe third party intellectual property rights. If a third party's claim endangers or disrupts the Bank‟s use of the software, the Vendor will have to be required to, at no further expense, charge, fees or costs to the Bank, at the sole discretion of the Bank;

ii. Obtain a license so that the Bank may continue use of the equipment in accordance with the terms of this Tender and subsequent contract and the license agreement; or

iii. Modify the equipment without affecting the functionality in any manner so as to avoid the infringement; or

iv. Replace the equipment with a compatible, functionally equivalent and non-infringing product; or

v. Bear the incremental costs of procuring a functionally equivalent equipment from a third party limited to 10% of the value of such infringing software, provided the option under the sub clause (iv) shall be exercised by the Bank in the event of the


failure of the Vendor to provide effective remedy under options (i) to (iii) within a reasonable period which would not affect the normal functioning of the Bank.

7 In case the Core Banking Software is procured by the Vendor for the Bank from a third party software vendor and the arrangement is to be formalized through a written agreement (EULA) signed between the Bank and such third party vendor/licensor. The Vendor will only have to be responsible for all deliverables and services, with the single-point responsibility for the same. Should the software provided by the Vendor be infringing, it would have a serious business impact on the business of the Bank and the Vendor will assist the Bank in making claims on the vendor/licensor of the software. However, the Bank will remain responsible for using the software in accordance with the terms of use and restrictions specified in the EULA.

8 Therefore, the Vendor should take responsibility of its actions and indemnify the Bank and keep the Bank harmless against any third party claim or action of any nature in respect of Vendor‟s products. The indemnities and warranties provided by the third party software vendor/licensor will be applicable to the Bank as per the EULA.

6.11.3 Customisation process

1 The Vendor will have to ensure that the software provided as part of the core banking project meets all the requirements described in RFP and to carry out all customizations or development work as maybe required by the bank at no additional license charge/fees/expenses. The Vendor will have to provide all the MIS reports as per the requirements of the Bank. The precise scope of the customization and development work to be undertaken by the Vendor will have to be as per the requirements of the Bank as described in the RFP.

2 The Vendor will have to carry out all the customisation related work at the premises of the Bank or offsite in case the customisation cannot be carried out at the Bank premises. The Bank will have to be a party to the Functional Specifications requirement sign-off, User acceptance test, User acceptance test sign-off, Installation sign-off and Implementation sign-off. The Vendor will have to install and commission the software for customisation and User Acceptance Test as per Project Plan to be agreed with the Bank failing which the Vendor will have to be liable to pay the Bank penalty to be defined as per section 6.11.19 of this document. The Vendor will have to provide all tools, testing instruments, drivers, consumables, etc. required to install and customize and test the software free of any fees or charges or any expenses. The Vendor will have to document and submit to the Bank all the testing activities, procedures and results. The Vendor will have to be required to ensure that the software provides interfaces to the other application systems at the Bank as specified in RFP and Delivery Channels at no additional cost or fees or charges or expenses. The Vendor will have to provide the Bank weekly progress report on the bugs/problems reported/points taken up with schedule of date of reporting, date of resolving, and status for all kind of bugs and problems whether reported by branch/Regional office/ Head Office or Vendor staff. In case of disputes relating to resolution of problem relating to any site, the Vendor is required to send the copy of call report pertaining to each visit of each of the engineer to the said site indicating the purpose of call, when called, when visited, when problem was resolved, how resolved, etc. customisations would be both with respect to the core banking solution and the other applications that the Bank proposes to implement through the selected system integrator.

6.11.4 Installation and Implementation

1 The Vendor needs to ensure that the scope of work for implementation of the software includes creating master data at the Data Centre of the Bank by downloading from existing systems namely migration of data as a part of CBS, functional requirements specifications study, data conversion, live cut-over, customisation, configuration,


installation, implementation and integration of the software. The precise nature and scope of the activities and functions to be undertaken for installation and implementation of the licensed software have been detailed and set out in Section 4 of this Tender document.

6.11.5 Payment terms

Vendor will provide with the detailed cost sheet as per the Form 2 – Commercial Bill of Material. The Vendor will have to further provide with a cost sheet which will include the detailed bill of material for each of the items as per the Form 2 – Commercial Bill of Material for each quarter. The component wise payment will be as mentioned below:

6.11.5.1 Customization cost:

The Vendor is required to quote commercials for customisations expected in the solutions as indicated in Form-2 – Commercial Bill of Material. The customisation costs for each customisation will be payable after successful implementation and sign off from RRB staff at the end of every month for customisations accepted and delivered during that month. The cost of each customisation shall be arrived at by dividing the total cost of customisation by the number of customisations.

6.11.5.2 Implementation cost

1. Implementation cost for every branch shall be computed by dividing the total implementation cost by the number of branches at the start of the project i.e. 212.

2. Implementation cost for every branch, would be payable at the successful completion of implementation at the pilot branches and then quarterly at the end of the quarter for all the branches successfully implemented during that quarter.

6.11.5.3 Other Payment Terms

1 Also, the payments for each month / quarter (as applicable) will be made only after the acceptance of the milestones and relevant activities / deliverables for that month / quarter. Any delay in achievement of the milestones or deliverables will result in further delay of the payment.

2 The Vendor recognizes that all payments to the Vendor under this RFP and subsequent agreement are linked to and dependant on successful achievement and acceptance of milestones / deliverables / activities set out in the Project Plan and therefore any delay in achievement of such milestones / deliverables / activities shall automatically result in delay of such corresponding payment.

3 Vendors have to provide the prices for 300 branches. TCO will be calculated as the summation of the grand total of the Price Bid and all the items mentioned as additional items. The TCO shall be normalized as given in section 6.4 using the procurement schedule furnished by the Vendor for the procurement.

4 Please note that while 212 branches are currently operational, 88 branches are expected to open in the next 5 years. The Vendor is expected to support for the 300 branches.

5 The bank may setup new incremental branches as per its business plan.

6 No payments would be made to the Vendor during the pilot phase. The payment for pilot will be made only after acceptance of all the proposed solutions according to the bill of material provided by the Vendor.


7 The fees payable by the Bank to Vendor shall be inclusive of all costs such as insurance, taxes (including service tax, as per the rates applicable), custom duties, levies, cess, transportation, installation, (collectively referred to as “Taxes”) that may be levied, imposed, charged or incurred and the Bank shall pay the fees due under this RFP and subsequent agreement after deducting any tax deductible at source (“TDS”), as applicable. The Vendor will need to provide the details for the tax rates as considered in the pricing. This will be used for subsequent tax changes. The Bank shall pay each undisputed invoice raised in accordance with this RFP and subsequent agreement, within thirty (30) Days after its receipt unless otherwise mutually agreed in writing, provided that such invoice is dated after such Fees have become due and payable under this RFP and subsequent agreement.

8 Any objection / dispute to the amounts invoiced in the bill shall be raised by the Bank within reasonable time from the date of receipt of the invoice. Upon settlement of disputes with respect to any disputed invoice(s), the Bank will make payment within thirty (30) Days of the settlement of such disputes. All out of pocket expenses, travelling, boarding and lodging expenses for the entire Term of this RFP and subsequent agreement is included in the amounts and the Vendor shall not be entitled to charge any additional costs on account of any items or services or by way of any out of pocket expenses, including travel, boarding and lodging etc.

9 The first quarter will end after 3 months from date of signing of the contract or master agreement with the Bank.

10 It is to be noted that the prices quoted by the Vendor for components mentioned in section 6.11.5 have to be less than the list prices of the same.

6.11.6 Delivery, implementation and Roll out

The Vendor shall be responsible for delivery; implementation and rollout of all the solutions required under this RFP and also must agree to the time duration specified in Section 4.4 “Project Timeline” of this document.

In the event of Vendor‟s failure to deliver and / or implement all required components of a fully functional system (pertaining to the scope of the project) within the stipulated time schedule or by the date extended by the Bank, unless such failure is due to reasons entirely attributable to the Bank, it will be a breach of contract. In such case, the Bank would be entitled to charge damages, as specified in Section 6.11.19.

6.11.7 Completeness of the project

The project will be deemed incomplete when the mutually agreed acceptance and completion criteria are incomplete or not met or not fulfilled. The Bank reserves the sole right to accept or reject the acceptance of any product / service in the event the agreed acceptance and completion criteria are not met by the Vendors.

6.11.8 Acceptance testing

1 The Bank will carry out the acceptance tests for testing of software, computer hardware and peripherals, system software, network equipment, other equipment and other IT infrastructure supplied by the Vendor as a part of the Core Banking Project. The Vendor will have to assist the Bank in all acceptance tests to be carried out by the Bank.

2 The Bank will provide the scope of the acceptance tests to the Vendor prior to performing the tests. A detailed acceptance plan will be created within the framework of the RFP terms. The Vendor will have to arrange for the tests at the relevant sites in the presence of the officials of the Bank and / or its consultants. The Vendor should ensure that the tests will involve trouble-free operation of the complete system apart from


physical verification and testing and that there shall not be any additional charges payable by the Bank for carrying out this acceptance test.

3 In case of any discrepancy in the hardware / software supplied, the Bank reserves the right to terminate the entire Tender and subsequent agreement in case the Vendor does not rectify or replace the supplied hardware/software and the Vendor will have to take back Vendor equipment at Vendor costs and risks. The Bank has the right to reject the „Vendor Supplied Equipment‟ and to seek free replacement or repair of the equipment or defective components thereof till the completion of acceptance test and obtaining final acceptance certificate from the Bank. The Vendor will have to ensure that all costs associated with insurance from the date of transfer of title till the final acceptance by the Bank will be borne by the Vendor and the asset insured in the name of the Bank. The Vendor will have to provide the insurance certificates for insurance of the „Vendor Supplied Equipment‟ to the Bank along with supply of Equipment.

4 The installation cum acceptance test will be deemed to be fully and finally accepted by the Bank in the event the Bank has not completed and communicated the results of the acceptance tests to the Vendor within 60 days of submission of all documents duly accepted by the various locations of the Bank to the head office. The Installation cum Acceptance Test and Check certificates jointly signed by representative of the Vendor and official or any consultant / auditor appointed by the Bank will be received at the Bank along with Vendor invoice for scrutiny before taking up the request for consideration of payment.

5 In all cases, the Vendor shall have the sole responsibility for bearing all additional charges, costs or expenses incurred in correcting, reworking or repairing the defective or non-conforming hardware/software, unless such failure is due to reasons entirely attributable to the Bank.

6 In the event the solution provided by the Vendor does not meet the acceptance test and criteria; Vendor would at the discretion of the Bank have to re-perform the services to the satisfaction of the Bank. Non adherence to the acceptance criteria may result in termination.

6.11.9 Compliance with Laws

1 Compliance with all applicable laws: The successful Vendor shall be required to undertake to observe, adhere to, abide by, comply with and notify the Bank about all laws in force or as are or as made applicable in future, pertaining to or applicable to Vendor, its business, its employees or its obligations towards them and all purposes of this Tender and shall indemnify, keep indemnified, hold harmless, defend and protect the Bank and its employees/officers/staff/ personnel/representatives/agents from any failure or omission on its part to do so and against all claims or demands of liability and all consequences that may occur or arise for any default or failure on its part to conform or comply with the above and all other statutory obligations arising there from.

2 Compliance in obtaining approvals/permissions/licenses: The successful Vendor shall be required to promptly and timely obtain all such consents, permissions, approvals, licenses, etc, as may be necessary or required to be obtained by the Vendor for any of the purposes of this Project or for the conduct of their own business under any applicable law, Government Regulation/Guidelines and shall keep the same valid and in force during the term of the Project, and in the event of any failure or omission to do so, shall indemnify, keep indemnified, hold harmless, defend, protect and fully compensate the Bank and its employees/ officers/ staff/ personnel/ representatives/agents from and against all claims or demands of liability and all consequences that may occur or arise for any default or failure on its part to conform or comply with the above and all other statutory obligations arising there from and the Bank will give notice of any such claim or demand of liability within reasonable time to the Vendor.


6.11.10 Assignment

1 The Vendor agrees that the Vendor shall not be entitled to assign any or all of its rights and or obligations under this Tender and subsequent contract to any entity including Vendor‟s affiliate without the prior written consent of the Bank.

2 If the Bank undergoes a merger, amalgamation, takeover, consolidation, reconstruction, change of ownership, etc., this RFP shall be considered to be assigned to the new entity and such an act shall not affect the rights of the Vendor under this RFP.

6.11.11 Insurance

1 The successful Vendor shall be required to procure insurance coverage to include comprehensive general liability insurance, third party accident insurance and all risk property insurance in respect of the Deliverables and the Services provided by the Vendor under this Tender and subsequent contract to insure the Deliverables and the Bank against losses arising out of this Tender and subsequent contract and such insurance shall be valid for the entire Term of the contract.

2 The successful Vendor shall be required to cause its insurers to issue certificates of insurance evidencing that the coverage and policy endorsements required under this RFP are maintained in force and that not less than thirty (30) days‟ written notice shall be given to the Bank prior to any modification, cancellation, or non-renewal of the policies. Such Vendor shall provide copies of the insurance to the Bank. The insurers selected by such Vendor shall be of good standing and authorized to conduct business in all jurisdictions in which this Tender and subsequent contract is to be performed.

3 In the case of loss or damage or other event that requires notice or other action under the terms of any insurance coverage, such Vendor shall be solely responsible to take such action. Such Vendor shall provide the Bank with contemporaneous notice and with any other information that the Bank may request regarding such event. The Bank shall provide to such Vendor reasonable assistance and cooperation, at the Vendors expense, with respect to any insurance claim. Such Vendor shall not hold the Bank responsible for rejection of the insurance claims of such Vendor by the insurer.

4 The successful Vendors‟ obligation to maintain insurance coverage hereunder shall be in addition to, and not in lieu of such Vendors‟ other obligations hereunder, and such Vendor‟s liability to the Bank shall not be limited to the amount of coverage required hereunder.

6.11.12 Order Cancellation

1 The Bank will provide the successful Vendor a remedy period of 90 days to rectify a default or given situation. The Bank will provide in writing the nature of the default to the Vendor through a letter or mail correspondence. The 90 day time period will commence from the day the Bank has sent such correspondence to the Vendor.

2 The Bank reserves its right to cancel the order in the event of one or more of the following situations, that are not occasioned due to reasons solely and directly attributable to the Bank alone:

i. Delay in customisation / implementation / installation beyond the specified period that is agreed in the contract that will be signed with the successful Vendor; and

ii. Discrepancy in the quality of service / hardware / software expected during the implementation, roll out and subsequent maintenance process.

iii. The amount of penalties has exceeded the overall cap of 20% of the contract value.

iv. Failure of the Vendor make good the situation within the remedy period


3 In case of order cancellation, any advance payments made by the Bank to the Vendor for the undelivered portion of the contract would necessarily have to be returned to the Bank. These payments to be returned would refer to those deliverables that will have to be reversed or redone post the termination of the Vendor.

6.11.13 Indemnity

1 The Vendor shall indemnify the Bank, and shall always keep indemnified and hold the Bank, its employees, personnel, officers, directors, harmless from and against any and all losses, liabilities, claims, actions, costs and expenses (including attorneys' fees) relating to, resulting directly or indirectly from or in any way arising out of any third party claim, suit or proceeding brought against the Bank as a result of:

i. Bank‟s authorized / bona fide use of the Deliverables and /or the Services provided by Vendor under this RFP; and/or

ii. Employment related claims made by employees or subcontractors or subcontractors‟ employees, who are deployed by the Vendor, against the Bank; and/or

iii. Any or all Deliverables or Services infringing any patent, trademarks, copyrights or such other Intellectual Property Rights; and/or

2 The Vendor will have to at its own cost and expenses defend or settle any claim against the Bank that the Deliverables and Services delivered or provided under this RFP infringe a patent, utility model, industrial design, copyright, trade secret, mask work or trade mark in the country where the Deliverables and Services are used, sold or received, provided the Bank:

i. Notifies the Vendor in writing; and

ii. Cooperates with the Vendor in the defence and settlement of the claims.

3 The Vendor shall not be liable for defects or non-conformance resulting from:

i. Software, hardware, interfacing, or supplies for the Core Banking Suite of Software not approved by Vendor; or

ii. Unauthorized modification, use or operation of the Core Banking Suite of Software or any individual product supplied under this RFP, or Bank‟s failure to comply with any mutually agreed environmental specifications.

iii. Use of a Deliverable in an application or environment for which it was not designed or not contemplated under this Agreement,

iv. Modifications of a Deliverable by anyone other than Vendor where the unmodified version of the Deliverable would not be infringing.

6.11.14 Inspection of Records

All successful Vendor records with respect to any matters covered by this Tender will have to be made available to the Bank or its designees and regulators including RBI, at any time during normal business hours, as often as the Bank deems necessary, to audit, examine, and make excerpts or transcripts of all relevant data. Said records are subject to examination. Bank‟s auditors would execute confidentiality agreement with the Vendor, provided that the auditors would be permitted to submit their findings to the Bank, which would be used by the Bank. The cost of the audit will be borne by the Bank. The scope of such audit would be limited to Service Levels being covered under the contract, and financial information would be excluded from such inspection, which will be subject to the requirements of statutory and regulatory authorities.

6.11.15 Escrow Mechanism


The Bank and the successful Vendor will be required to appoint an escrow agent to provide escrow mechanism for the deposit of the source code for the software product supplied/procured by the Vendor to the Bank in order to protect its interests in an eventual situation. In case of a disagreement between the Bank and the Vendor regarding appointment of an escrow agent, the Bank shall appoint an escrow agent in its entire discretion which shall be final and binding on the Vendor. The Bank and the Vendor will have to enter into a tripartite escrow agreement with the designated escrow agent, which will set out, inter alia, the events of the release of the source code and the obligations of the escrow agent. Costs for the Escrow will be borne by the Vendor. As a part of the escrow arrangement, the final selected Vendor is also expected to provide a detailed code documentation of the solution which has been duly reviewed by an external independent organisation.

6.11.16 Publicity

Any publicity by the successful Vendor in which the name of the Bank is to be used should be done only with the explicit written permission of the Bank.

6.11.17 Solicitation of Employees

1 Both the parties (Bank and the successful Vendor) will have to agree not to hire, solicit, or accept solicitation (either directly, indirectly, or through a third party) for their employees directly involved in this contract during the period of the contract and one year thereafter, except as the parties may agree on a case-by-case basis. The parties agree that for the period of the contract and one year thereafter, neither party will cause or permit any of its directors or employees who have knowledge of the agreement to directly or indirectly solicit for employment the key personnel working on the project contemplated in this proposal except with the written consent of the other party. The above restriction would not apply to either party for hiring such key personnel who

i. Initiate discussions regarding such employment without any direct or indirect solicitation by the other party

ii. Respond to any public advertisement placed by either party or its affiliates in a publication of general circulation or

iii. Has been terminated by a party prior to the commencement of employment discussions with the other party.

6.11.18 Penalty

1 The Bank expects the successful Vendor to complete the scope of the project as mentioned in Section 4 within the timeframe specified in Section 4.4 of this document. Inability of the Vendor to either provide the requirements as per the scope or to meet the timelines as specified would be treated as breach of contract and would invoke the penalty clause. The proposed rate of penalty would be as mentioned in the Section 5 – Service Levels. Overall cap for penalties will be 20% of the contract value. In the event the project timeframes are impacted due to delays caused solely by the Bank, the Vendor will be given additional time (proportionate to the time lost due to the delay) to complete the activity and further the Vendor will not be responsible for any penalties for such delay or resultant extension

Thereafter, the contract may be cancelled and amount paid if any, will be recovered with 1.25% interest per month from the date of each payment made by the Bank to the Vendor. Penalties on delay will be applicable when the delay is not entirely attributable to the Bank.

2 Inability of the proposed solution (entire IT Infrastructure provided by the Vendor for example hardware, software, network and non IT infrastructure for example AC, UPS


etc.) to deliver the required functionality at performance levels expected at the specified volumes (including the expected increase in volumes) would result in breach of contract and would invoke the penalty clause. The proposed rate of penalty would be as mentioned in the Section 5 – Service Levels. The penalty will be subject to an overall cap of 20% of the contract value. Thereafter, the contract may be cancelled and amount paid if any, will be recovered with 1.25% interest per month.

3 Inability of the Vendor to provide services as per service levels defined in Section 5– Service Levels would result in breach of contract and would invoke the penalty clause. The proposed rate of penalty would be as mentioned in the Section 5 – Service Levels. Overall cap for penalties will be 20% of the contract value. Thereafter, the contract may be cancelled and amount paid if any, will be recovered with 1.25% interest per month.

4 Notwithstanding anything contained above, no such penalty will be chargeable on the Vendor under clause 6.11.19 above for the inability occasioned, if such inability is due to reasons entirely attributable to the Bank.

5 Notwithstanding what is mentioned herein above or anywhere else in the Tender, the maximum amount that may be levied by way of penalty pursuant to clause 6.11.19 shall on no account exceed 20 % of the Total Contract value and the contract value will be determined at the time of contract finalization.

6 The right to invoke the penalty clause is in addition to and without prejudice to other right available to the Bank such as termination of contract, invocation of indemnity and recovery of amount paid etc.

6.11.19 Information ownership

All information processed, stored, or transmitted by successful Vendor equipment belongs to the Bank. By having the responsibility to maintain the equipment, the Vendor does not acquire implicit access rights to the information or rights to redistribute the information. The Vendor understands that civil, criminal, or administrative penalties may apply for failure to protect information appropriately.

6.11.20 Sensitive Information

1 Any information considered sensitive must be protected by the successful Vendor from unauthorized disclosure, modification or access.

2 Types of sensitive information that will be found on Bank systems the Vendor may support or have access to include, but are not limited to: Information subject to special statutory protection, legal actions, disciplinary actions, complaints, IT security, pending cases, civil and criminal investigations, etc.

6.11.21 Privacy and security safeguards

The successful Vendor shall not publish or disclose in any manner, without the Bank's prior written consent, the details of any security safeguards designed, developed, or implemented by the Vendor or existing at any Bank location. The Vendor will have to develop procedures and implementation plans to ensure that IT resources leaving the control of the assigned user (such as being reassigned, removed for repair, replaced, or upgraded) are cleared of all Bank data and sensitive application software. The Vendor will have to also ensure that all subcontractors who are involved in providing such security safeguards or part of it shall not publish or disclose in any manner, without the Bank's prior written consent, the details of any security safeguards designed, developed, or implemented by the Vendor or existing at any Bank location.

6.11.22 Confidentiality


1 “Confidential Information” means any and all information that is or has been received by the successful Vendor (“Receiving Party”) from the Bank (“Disclosing Party”) and that:

i. Relates to the Disclosing Party; and

ii. Is designated by the Disclosing Party as being confidential or is disclosed in circumstances where the Receiving Party would reasonably understand that the disclosed information would be confidential or

iii. Is prepared or performed by or on behalf of the Disclosing Party by its employees, officers, directors, agents, representatives or consultants.

iv. Without limiting the generality of the foregoing, Confidential Information shall mean and include any information, data, analysis, compilations, notes, extracts, materials, reports, drawings, designs, specifications, graphs, layouts, plans, charts, studies, memoranda or other documents, or materials relating to the licensed software, the modules, the program documentation, the source codes, the object codes and all enhancements and updates, services, systems processes, ideas, concepts, formulas, methods, know how, trade secrets, designs, research, inventions , techniques, processes, algorithms, schematics, testing procedures, software design and architecture, computer code, internal documentation, design and function specifications, product requirements, problem reports, analysis and performance information, business affairs, projects, technology, finances (including revenue projections, cost summaries, pricing formula), clientele, markets, marketing and sales programs, client and customer data, appraisal mechanisms, planning processes etc. or any existing or future plans, forecasts or strategies in respect thereof.

v. “Confidential Materials” shall mean all tangible materials containing Confidential Information, including, without limitation, written or printed documents and computer disks or tapes, whether machine or user readable.

vi. Information disclosed pursuant to this clause will be subject to confidentiality for the term of contract plus two years.

vii. Nothing contained in this clause shall limit Vendor from providing similar services to any third parties or reusing the skills, know-how and experience gained by the employees in providing the services contemplated under this clause, provided further that the Vendor shall at no point use the Bank‟s confidential information or Intellectual property.

2 The Receiving Party shall, at all times regard, preserve, maintain and keep as secret and confidential all Confidential Information and Confidential Materials of the Disclosing Party howsoever obtained and agrees that it shall not, without obtaining the written consent of the Disclosing Party:

Disclose, transmit, reproduce or make available any such Confidential Information and materials to any person, firm, Company or any other entity other than its directors, partners, advisers, agents or employees, sub contractors and contractors who need to know the same for the purposes of maintaining and supporting the Software provided as a part of Core Banking Project. The Receiving Party shall be responsible for ensuring that the usage and confidentiality by its directors, partners, advisers, agents or employees, sub contractors and contractors is in accordance with the terms and conditions and requirements of this Tender; or

3 Unless otherwise agreed herein, use of any such Confidential Information and materials for its own benefit or the benefit of others or do anything prejudicial to the interests of the Disclosing Party or its customers or their projects.

4 In maintaining confidentiality hereunder the Receiving Party on receiving the confidential information and materials agrees and warrants that it shall:


i. Take at least the same degree of care in safeguarding such Confidential Information and materials as it takes for its own confidential information of like importance and such degree of care shall be at least, that which is reasonably calculated to prevent such inadvertent disclosure

ii. Keep the Confidential Information and Confidential Materials and any copies thereof secure and in such a way so as to prevent unauthorised access by any third party

iii. Limit access to such Confidential Information and materials to those of its directors, partners, advisers, agents or employees, sub contractors and contractors who are directly involved in the consideration/evaluation of the Confidential Information and bind each of its directors, partners, advisers, agents or employees, sub contractors and contractors so involved to protect the Confidential Information and materials in the manner prescribed in this document.

iv. Upon discovery of any unauthorised disclosure or suspected unauthorised disclosure of Confidential Information, promptly inform the Disclosing Party of such disclosure in writing and immediately return to the Disclosing Party all such Information and materials, in whatsoever form, including any and all copies thereof

v. The Receiving Party who receives the confidential information and materials agrees that on receipt of a written demand from the Disclosing Party

a. Immediately return all written Confidential Information, Confidential materials and all copies thereof provided to, or produced by it or its advisers, as the case may be, which is in Receiving Party‟s possession or under its custody and control

b. To the extent practicable, immediately destroy all analyses, compilations, notes, studies, memoranda or other documents prepared by it or its advisers to the extent that the same contain, reflect or derive from Confidential Information relating to the Disclosing Party

c. So far as it is practicable to do so immediately expunge any Confidential Information relating to the Disclosing Party or its projects from any computer, word processor or other device in its possession or under its custody and control

d. To the extent practicable, immediately furnish a certificate signed by its director or other responsible representative confirming that to the best of his/her knowledge, information and belief, having made all proper enquiries the requirements of this paragraph have been fully complied with

e. The rights in and to the data / information residing at the Bank‟s premises, including at the DRC even in the event of disputes shall at all times solely vest with the Bank

f. The Vendor represents and agrees that during the Term of this RFP or until the Bank takes over the Deliverables from the Vendor, whichever is earlier, the Bank shall not be responsible for any loss/damage (including malfunctioning or non-functioning of Deliverables) caused to the Deliverables for any reason, unless such loss/damage (including malfunctioning or non-functioning of Deliverables) is caused due to the wilful act or gross misconduct of the Bank or any of its personnel as certified jointly by the Project Directors of the Parties. In such an event, the Vendor shall promptly repair and/or replace the non-performing Deliverable with a suitable replacement, if required, without affecting the service level standards in this RFP. The reasonable cost for such repair or replacement shall be borne by the Bank.

vi. The restrictions in the preceding clause shall not apply to:

a. Any information that is publicly available at the time of its disclosure or becomes publicly available following disclosure (other than as a result of disclosure by the


Disclosing Party contrary to the terms of this document); or any information which is independently developed by the Receiving Party or acquired from a third party to the extent it is acquired with the valid right to disclose the same

b. Any disclosure required by law or by any court of competent jurisdiction, the rules and regulations of any recognised stock exchange or any enquiry or investigation by any governmental, statutory or regulatory body which is lawfully entitled to require any such disclosure provided that, so far as it is lawful and practical to do so prior to such disclosure, the Receiving Party shall promptly notify the Disclosing Party of such requirement with a view to providing the Disclosing Party an opportunity to obtain a protective order or to contest the disclosure or otherwise agree to the timing and content of such disclosure

c. The Confidential Information and materials and all copies thereof, in whatsoever form shall at all times remain the property of the Disclosing Party and its disclosure hereunder shall not confer on the Receiving Party any rights whatsoever beyond those contained in this document

d. The confidentiality obligations shall survive the expiry or termination of the agreement between the Vendor and the Bank

6.11.23 Hardware Utilization

1 The Vendor is expected to conduct Hardware sizing based on the information provided in this RFP for implementing the solution for 300 sites. At any point in time during the contract period, for these locations, the CPU utilization should not exceed 70% nor should the Hard Disk utilization exceed 70% at the Data Centre. In case the above requirement is not met, the additional hardware would have to be provided by the Vendor at no further cost.

6.11.24 Technological advancements

1 The Vendor will have to take reasonable and suitable action, taking into account economic circumstances, at mutually agreed increase / decrease in charges, and the Service Levels, to provide the Services to the Bank at a technological level that will enable the Bank to take advantage of technological advancement in the industry from time to time.

6.11.25 Intellectual property rights

1 The Vendor will have to ensure that it has obtained appropriate rights to provide the Deliverables upon the terms and conditions contained in this RFP. The Bank acknowledges that save as expressly provided in this RFP, all Intellectual Property Rights in relation to the Software and Documentation and any adaptations, translations and derivative works thereof whether protectable as a copyright, trademark, patent, trade secret design or otherwise, provided by the Vendor during, in connection with or in relation to fulfilling its obligations under this RFP belong to and shall remain a property of the Vendor or its licensor.

2 The Vendor represents that a separate agreement is required to be entered into by the Bank with Third-party Vendors either for statutory or proprietary reasons, notwithstanding the Vendor‟s obligations for performance.

3 During the Term of this Project and, if applicable, during the Reverse Transition Period, Bank grants Vendor a right to use at no cost or charge the Software licensed to the Bank, solely for the purpose of providing the Services.


4 The Vendor will have to be responsible for obtaining all necessary authorizations and consents from third party licensors of Software used by Vendor in performing its obligations under this Project.

5 If a third party's claim endangers or disrupts the Bank‟s use of the Software, the Vendor will have to at no further expense, charge, fees or costs to the Bank,

i. Obtain a license so that the Bank may continue use of the Software in accordance with the terms of this Tender and subsequent Agreement and the license agreement; or

ii. Modify the Software without affecting the functionality of the Software in any manner so as to avoid the infringement; or

iii. Replace the Software with a compatible, functionally equivalent and non-infringing product.

6.11.26 Vendor’s liability

1 The successful Vendor‟s aggregate liability in connection with obligations undertaken as a part of the Core Banking Project regardless of the form or nature of the action giving rise to such liability (whether in contract, tort or otherwise), shall be at actuals and limited to the value of the contract. The Vendor‟s liability in case of third party claims against the Bank resulting from Wilful Misconduct or Gross Negligence of the Vendor, its employees and subcontractors or from infringement of patents, trademarks, copyrights or such other Intellectual Property Rights shall be unlimited. “Wilful Misconduct” means where a party intentionally causes actual harm upon the other party and does not involve error or mistake in any form. “Gross Negligence” means a serious disregard to an obvious risk.

2 The Bank shall not be held liable for and is absolved of any responsibility or claim/litigation arising out of the use of any third party software or modules supplied by the Vendor as part of this RFP.

3 In no event shall the Bank be liable for any indirect, incidental or consequential damages or liability; lost business, revenue or profit; failure to realize expected savings; loss or unavailability of or damage to data, under or in connection with or arising out of this Tender and subsequent agreement or the hardware or the software delivered hereunder, howsoever such liability may arise.

6.11.27 Monitoring and audit

Compliance with security best practices may be monitored by periodic computer security audits performed by or on behalf of the Bank. The periodicity of these audits will be decided at the discretion of the Bank. These audits may include, but are not limited to, a review of: access and authorization procedures, physical security controls, backup and recovery procedures, network security controls and program change controls. To the extent that the Bank deems it necessary to carry out a program of inspection and audit to safeguard against threats and hazards to the confidentiality, integrity, and availability of data, the Vendor shall afford the Bank's representatives access to the Vendor's facilities, installations, technical resources, operations, documentation, records, databases and personnel. The Vendor must provide the Bank access to various monitoring and performance measurement systems (both manual and automated). The Bank has the right to get the monitoring and performance measurement systems (both manual and automated) audited without prior approval / notice to the Vendor.

6.11.28 Warranty


Vendor will have to warranty that the software and allied components used to service the Bank are licensed and legal. All hardware and software must be supplied with their original and complete printed documentation. Warranties provided by the OEM/Licensor will be passed on to the Bank.

6.11.29 Force Majeure

The Vendor shall not be liable for forfeiture of its performance security, liquidated damages or termination for default, if any to the extent that its delay in performance or other failure to perform its obligations under the contract is the result of an event of Force Majeure.

1 For purposes of this Clause, "Force Majeure" means an event explicitly beyond the reasonable control of the Vendor and not involving the Vendor's fault or negligence and not foreseeable. Such events may include, Acts of God or of public enemy, acts of Government of India in their sovereign capacity and acts of war.

2 If a Force Majeure situation arises, the Vendor will have to promptly notify the Bank in writing of such conditions and the cause thereof within fifteen calendar days. Unless otherwise directed by the Bank in writing, the Vendor will have to continue to perform Vendors obligations under the Contract as far as is reasonably practical, and will have to seek all reasonable alternative means for performance not prevented by the Force Majeure event.

3 In such a case the time for performance will have to be extended by a period(s) not less than duration of such delay. If the duration of delay continues beyond a period of three months, the Bank and the Vendor will have to hold consultations in an endeavour to find a solution to the problem.

6.11.30 Resolution of disputes

1 The Bank and the Vendor will have to make every effort to resolve amicably, by direct informal negotiation between the respective project managers of the Bank and the Vendor, any disagreement or dispute arising between them under or in connection with the contract.

2 If the Bank project manager and Vendor project manager are unable to resolve the dispute after thirty days from the commencement of such informal negotiations, they will have to immediately escalate the dispute to the senior authorized personnel designated by the Vendor and Bank respectively.

3 If after thirty days from the commencement of such negotiations between the senior authorized personnel designated by the Vendor and Bank, the Bank and the Vendor have been unable to resolve amicably a contract dispute, either party may require that the dispute be referred for resolution through formal arbitration.

4 All questions, claims, disputes or differences arising under and out of, or in connection with the contract or carrying out of the work whether during the progress of the work or after the completion and whether before or after the determination, abandonment or breach of the contract shall be referred to arbitration by a sole Arbitrator acceptable to both parties failing which the number of arbitrators shall be three, with each side to the dispute being entitled to appoint one arbitrator. The two arbitrators appointed by the parties shall appoint a third arbitrator who shall act as the presiding arbitrator. The award of the Arbitral Tribunal shall be final and binding on the parties. The Arbitration and Reconciliation Act 1996 or any statutory modification thereof shall apply to the arbitration proceedings and the venue of the arbitration shall be Mumbai.

5 If a notice has to be sent to either of the parties following the signing of the contract, it has to be in writing and shall be first transmitted by facsimile transmission or by postage prepaid registered post with acknowledgement due or by a reputed courier


service, in the manner as elected by the Party giving such notice. All notices shall be deemed to have been validly given on

i. The business date immediately after the date of transmission with confirmed answer back, if transmitted by facsimile transmission, or

ii. The expiry of five days after posting if sent by registered post with A.D., or

iii. The business date of receipt, if sent by courier.

6 This RFP document shall be governed and construed in accordance with the laws of India. The courts of Mumbai alone and no other courts shall be entitled to entertain and try any dispute or matter relating to or arising out of this RFP document.

7 Notwithstanding the above, the Bank shall have the right to initiate appropriate proceedings before any court of appropriate jurisdiction, should it find it expedient to do so.

6.11.31 Exit option and contract re-negotiation

1 The Bank reserves the right to cancel the contract upon providing a cure period of not less than thirty Working Days in the event of happening one or more of the following Conditions:

i. Failure of the successful Vendor to furnish the Performance Guarantee within 10 days of receipt of Letter of Appointment;

ii. Delay in offering equipment for pre-delivery Inspection;

iii. Delay in delivery beyond the specified period;

iv. Delay in completing installation / implementation and acceptance tests / checks beyond the specified periods;

v. Serious discrepancy in hardware noticed during the pre-dispatch factory inspection; and

vi. Serious discrepancy in functionality to be provided or the performance levels agreed upon, which have an impact on the functioning of the Bank.

2 In addition to the cancellation of contract, Bank reserves the right to appropriate the damages through encashment of Security Deposit /Performance Guarantee given by the Vendor.

3 Notwithstanding the existence of a dispute, and/or the commencement of arbitration proceedings, the Vendor will be expected to continue the facilities management services. The Bank shall have the sole and absolute discretion to decide whether proper reverse transition mechanism over a period of 6 to 12 months, has been complied with.

4 The Bank and the Vendor shall together prepare the Reverse Transition Plan. However, the Bank shall have the sole decision to ascertain whether such Plan has been complied with.

5 Reverse Transition mechanism would typically include service and tasks that are required to be performed / rendered by the Vendor to the Bank or its designee to ensure smooth handover and transitioning of Bank‟s deliverables, maintenance and facility management.

6.11.32 Corrupt and fraudulent practice

1 As per Central Vigilance Commission (CVC) directives, it is required that Vendors / Suppliers / Contractors observe the highest standard of ethics during the procurement and execution of such contracts in pursuance of this policy:


i. “Corrupt Practice” means the offering, giving, receiving or soliciting of anything of values to influence the action of an official in the procurement process or in contract execution

ii. “Fraudulent Practice” means a misrepresentation of facts in order to influence a procurement process or the execution of contract to the detriment of the Bank and includes collusive practice among Vendors (prior to or after bid submission) designed to establish bid prices at artificial non- competitive levels and to deprive the Bank of the benefits of free and open competition

iii. The Bank reserves the right to declare a Vendor ineligible, either indefinitely or for a stated period of time, to be awarded a contract if at any time it determines that the firm has engaged in corrupt or fraudulent practices in competing for or in executing the contract

6.11.33 Waiver

No failure or delay on the part of either party relating to the exercise of any right power privilege or remedy provided under this RFP or subsequent agreement with the other party shall operate as a waiver of such right power privilege or remedy or as a waiver of any preceding or succeeding breach by the other party nor shall any single or partial exercise of any right power privilege or remedy preclude any other or further exercise of such or any other right power privilege or remedy provided in this RFP all of which are several and cumulative and are not exclusive of each other or of any other rights or remedies otherwise available to either party at law or in equity.

6.11.34 Violation of terms

The Bank clarifies that the Bank shall be entitled to an injunction, restraining order, right for recovery, specific performance or such other equitable relief as a court of competent jurisdiction may deem necessary or appropriate to restrain the Vendor from committing any violation or enforce the performance of the covenants, obligations and representations contained in this RFP. These injunctive remedies are cumulative and are in addition to any other rights and remedies the Bank may have at law or in equity, including without limitation a right for recovery of any amounts and related costs and a right for damages.

6.11.35 Visitorial Rights

The Bank and its authorized representatives, including regulator like Reserve Bank of India (RBI) shall have the right to visit any of the Vendor‟s premises without prior notice to ensure that data provided by the Bank is not misused. The Vendor will have to cooperate with the authorized representative/s of the Bank and will have to provide all information/ documents required by the Bank.

6.11.36 Addition / Deletion of qualified offerings

1 Both parties agree that the intent of this Tender is to establish an initial set of service offerings. The Bank recognizes that, as the use of these services expands, it is possible that additional services and / or service categories will be needed. In addition, the Bank recognizes that from time to time hardware and software products that are provided as part of Vendor services will be upgraded or replaced as technology evolves. Replacement and / or supplemental hardware and software products that meet or exceed the minimum proposal requirements may be added with the prior approval of the Bank. For this purpose, a Change Order Procedure will be followed. Bank may request a change order in the event of actual or anticipated change(s) to the agreed


scope of work, services, deliverables and schedules. The Vendor will have to prepare a change order reflecting the actual or anticipated change(s) including the impact on deliverables schedule. The Vendor will have to carry out such services as required by the Bank at mutually agreed terms and conditions.

2 The Vendor will have to agree that the price for incremental offering cannot exceed the original proposed cost and the Bank reserves the right to re-negotiate the price at the unit rates provided for TCO calculations. The Bank has the right to order as much as it wants at those rates.

3 The Vendor will have to agree to submit the request to add new services or service categories on its letterhead signed by a representative authorized to bind the organization.

4 The Bank is under no obligation to honour such requests to add service categories or amend this contract.

5 As a method for reviewing Vendor services and Bank requirements, the Bank will sponsor regular reviews to allow an exchange of requirements and opportunities.

6 All quantities mentioned in this RFP are indicative. The quantities of components to be procured as part of this Tender can be varied by the Bank. This also includes the right to modify the number of branches, extension counters, offices, training centres etc.

7 The Bank will reserve the right to enter into pricing discussions with the chosen Vendor at more favourable terms in case such terms are offered in the industry at that time for projects of similar and comparable size, scope and quality.

6.11.37 Termination

1 Bank shall have the option to terminate this RFP and any subsequent agreement, in whole or in part by giving Vendor at least 180 days‟ prior notice in writing provided always that Bank agrees not to terminate this RFP and any subsequent agreement during which period the Vendor will have to complete the implementation at all Installation Sites. It is clarified that the Vendor shall not terminate this RFP & the subsequent Agreement for convenience

2 Notwithstanding what has been stated, the Bank will be entitled to terminate this RFP and any subsequent agreement, if Vendor breaches any of its obligations set forth in this RFP and any subsequent agreement and

i. Such breach is not cured within thirty (30) Working Days after Bank gives written notice; or

ii. If such breach is not of the type that could be cured within thirty (30) Working Days, failure by Vendor to provide Bank, within thirty (30) Working Days, with a reasonable plan to cure such breach, which is acceptable to the Bank.

3 The Vendor will be entitled to terminate the agreement entered into subsequent to this RFP, if:

i. Bank materially breaches any of its obligations set forth in this Tender and subsequent Agreement and:

ii. Such breach is not cured within thirty (30) Working Days after Vendor gives written notice, or

iii. If such breach is not of the type that could be cured within thirty (30) Working Days, failure by Bank to provide Vendor, within thirty (30) Working Days, with a reasonable plan to cure such breach.

4 This Tender and subsequent Agreement shall be deemed to have been terminated by either Party one day prior to the happening of the following events of default:


5 The other Party becomes unable to pay its debt as they fall due or otherwise enters into any composition or arrangement with or for the benefit of its creditors or any class thereof;

6 A liquidator or a receiver is appointed over all or a substantial part of the undertaking, assets or revenues of the other Party and such appointment continues for a period of twenty one (21) days;

7 The other Party is subject of an effective resolution for its winding up other than a voluntary winding up for the purpose of reconstruction or amalgamation upon terms previously approved in writing by the other Party; or

8 The other Party becomes the subject of a court order for its winding up.

9 Either Party shall have the immediate right to terminate this Tender and subsequent Agreement upon written notice to the other Party in the event that such other Party ceases to be in operation or ceases to do business in India.

10 The Vendor understands the largeness of this Project and that it would require tremendous commitment of financial and technical resources for the same from the Vendor for the tenure of this Tender and subsequent Agreement. The Parties therefore agree and undertake that an exit at any point in time resulting due to expiry or termination of this Tender and subsequent Agreement for any reason whatsoever would be a slow process over a period of six (6) months, after the completion of the notice period of six (6) months, and only after completion of the Vendors obligations under a reverse transition mechanism. During this period of Reverse Transition, the Vendor will have to continue to provide the Deliverables and the Services in accordance with this Tender and subsequent Agreement and will have to maintain the agreed Service levels.

11 Immediately upon the date of expiration or termination of the Tender and subsequent Agreement, Bank shall have no further obligation to pay any fees for any periods commencing on or after such date.

12 Without prejudice to the rights of the Parties, upon termination or expiry of this Tender and subsequent Agreement, Bank shall pay to Vendor, within thirty (30) days of such termination or expiry, of the following:

i. All the undisputed fees outstanding till the date of termination;

ii. The Reverse Transition Fees payable as per reverse transition plan; and

iii. Termination Fees as described (if applicable).

Provided the Payment is made only after Reverse Transition Services are provided.

13 For the sake of clarity, Vendor acknowledges that Termination Fees are only payable by Bank in the following two circumstances:

i. Where Bank terminates this RFP in whole or in part, for convenience; or

ii. Where Vendor terminates this Tender and subsequent Agreement for a material breach by Bank.

14 Upon the termination or expiry of this Tender and subsequent Agreement:

i. The rights granted to Vendor shall immediately terminate.

ii. Upon Bank‟s request, with respect to (i) any agreements for maintenance, disaster recovery services or other third-party services, and any Deliverables not owned by the Vendor, being used by Vendor to provide the Services and (ii) the assignable agreements, Vendor shall, use its reasonable commercial endeavours to transfer or assign such agreements and Vendor Equipment to Bank and its designee(s) on commercially reasonable terms mutually acceptable to both Parties.


iii. Upon Bank‟s request in writing, Vendor will have to be under an obligation to transfer to Bank or its designee(s) the Deliverables being used by Vendor to perform the Services free and clear of all liens, security interests, or other encumbrances at a value calculated as stated.

15 The Bank expects the benefits from any un-anticipated decrease in technology infrastructure costs, over the term of the contract due to reduction of prices, efficient use of IT infrastructure / reduction of statutory charges, etc. and operations management methods that yield more efficient operations, to be passed on through re-negotiation. No conflict between the Vendor and the Bank will cause cessation of services. Only by mutual consent the services can be withdrawn. An exit option would also be considered in the terms of contract for premature termination as deemed necessary by Bank. This would include a well-defined reverse transition mechanism, which would normally require 6 to 12 months and will contain

i. Procedures for transition and migrating to the new System Integrator

ii. Time frame for parallel run

iii. Skill transfer mechanism and in specific cases the human resources requirement

6.11.38 Reverse Transition Plan

1 Reverse Transition Services are the services provided by Vendor to Bank during the reverse transition period which will start after completion of the 6 months notice period or at the end of the contract to facilitate an orderly transfer of the Services to Bank or to an alternative third party service provider nominated by Bank. Where Bank elects to transfer responsibility for service delivery to a number of Vendors, Bank will nominate a Prime services provider who will be responsible for all dealings with Vendor regarding the delivery of Reverse Transition Services.

2 As part of Reverse Transition Services, Bank shall have the right, and Vendor shall not object to or interfere with such right, to contract directly with any Vendor‟s sub-contractor.

3 The Reverse Transition Services, to be provided by the Vendor to the Bank shall include the following:

A. Data Centre/Disaster Recovery Centre

i. The Vendor will have to suitably and adequately train the Bank‟s or its designees‟ team for fully and effectively manning, operating and maintaining the Data Centre. The same shall be scoped and charged additionally.

ii. Vendor will have to provide adequate documentation thereof.

iii. The Vendor will have to jointly manage the Data Centre with the Bank or its designee‟s team for a reasonable period of time.

iv. Vendor will have to assist the Bank in relocation of Disaster Recovery facility, if desired by the Bank.

B. Software

i. The Vendor will have to ensure that all Software Vendors enter into separate annual maintenance agreements for maintenance of their respective Software provided under this Agreement, upon commercially reasonable term and terms and conditions as available currently to the Vendor or better than the same.

ii. The Vendor will have to provide appropriate training to the Bank‟s personnel or its designee to enable them to maintain the Software provided under this Agreement. The same shall be scoped and charged additionally. Vendor will


have to ensure that if any data migration is required, the same will have to be carried by the Vendor and a handover to be provided for the smooth transition of the operations.

C. Hardware

The Vendor will have to provide a list of sub-contractors used by the Vendor for maintaining the hardware (including inter alia, servers, PC‟s, networking, switches, routers etc.) under this RFP and shall ensure that all such sub-contractors shall enter into separate annual maintenance agreements for maintenance of the hardware maintained under this RFP, upon commercially reasonable terms and conditions as available currently to the vender or better than the same.

D. Network Management

The Vendor will have to provide a list of network service providers used by the Vendor for providing corporate network connectivity under this Tender and subsequent Agreement and shall ensure that all such network service providers shall enter into separate annual maintenance agreements for use and management of the network, upon commercially reasonable terms and conditions as available currently to the vender or better than the same.

E. Knowledge transfer

i. The Vendor will have to provide such necessary information, documentation to the Bank or its designee, for the effective management and maintenance of the Deliverables under this RFP. Vendor shall provide documentation (in English) in electronic form where available or otherwise a single hardcopy of all existing procedures, policies and programs required to support the Services. Such documentation will be subject to the limitations imposed by Vendor‟s Intellectual Property Rights of this RFP and shall include:

a. Network maps

b. Operational work instructions

c. Listing of all events being monitored and the monitoring frequency

ii. Listing of all third (3rd) party Vendors that have been directly relevant to the provision of the Services and that may be the subject of a request by Bank or the replacement service provider for assignment, cancellation or renovation.

iii. All trainings that the Bank feels are necessary to be imparted to the Bank or its designees personnel, the same shall be scoped and charged additionally.

F. Parallel Run

i. The Vendor agrees that the parallel-run shall continue for a period of Two Months after Go-Live of 10 pilot branches, during which the Vendor shall adequately supervise the hand-over of the various components of the Vendor‟s functions under this RFP.

ii. Vendor must consult with Bank on any Third Party Contracts between Vendor and Third Parties that are necessary or useful for Bank or a Third Party to perform the Services and arrange for transfer or assignment of such Third Party Contracts that Bank wishes to have transferred or assigned to Bank or a Third Party designated by Bank on commercially reasonable terms mutually acceptable to both Parties.

G. Warranties

i. All the warranties held by or in the name of the Vendor shall be assigned or transferred “As Is“ in the name of the Bank. The Vendor shall execute any and all such documents as may be necessary in this regard. The Parties shall return


confidential information and will sign-off and acknowledge the return of such confidential information.

ii. Vendor will have to provide all other Services as may be agreed by the Parties in connection with the Reverse Transition Services. However, in case any other services, in addition to the above are needed, the same shall be scoped & priced. Reverse Transition Services shall be charged based on Vendor‟s then current time and materials rates.

iii. The Vendor recognizes that considering the enormity of the Assignment, the Transition Services listed herein are only indicative in nature and the Vendor agrees to provide all assistance and services required for fully and effectively transitioning the Services provided by the Vendor under this Tender and subsequent Agreement, upon termination or expiration thereof, for any reason whatsoever.


7 Responses to RFP

Eligibility, Technical and Commercial Bids shall be submitted in separate sealed sub- envelopes super scribing

1. “ELIGIBILITY BID FOR DENA BANK RRBs‟ CORE BANKING PROJECT” SUBMITTED BY M/S….. ON…..AT MUMBAI, DUE DATE _______” on top of the sub-envelope containing the Eligibility bid. First sub envelope should also have the Application Money Demand Draft and the Bid Security.

2. “TECHNICAL BID FOR DENA BANK RRBs‟ CORE BANKING PROJECT” SUBMITTED BY M/s….. ON…..AT MUMBAI, DUE DATE ________ ” on top of the sub-envelope containing the technical bid. Second sub envelope should have the hard copy and CD for Technical Bid. A masked copy of the entire price bid & Bill of Materials after masking the prices should accompany the technical proposal.

3. “COMMERCIAL BID FOR DENA BANK RRBs‟ CORE BANKING PROJECT” SUBMITTED BY M/s….. ON…..AT MUMBAI, DUE DATE _______” on top of the sub-envelope containing commercial bid. Third sub envelope should have the hard copy and CD for Commercial Bid.

These three separate sealed sub-envelopes should be put together in another sealed master envelope super scribing BID for DENA BANK RRBs‟ CORE BANKING PROJECT” TENDER REFERENCE NO. SUBMITTED BY ….. ON…..AT MUMBAI, DUE DATE ________”.

The response should be organized and submitted in the following manner:

1 Eligibility Bid

i. Compliance Certificate (eligibility criteria as defined in Annexure-5)

ii. Duly filled up Annexure-5 – Eligibility criteria compliance

iii. Supporting credential letters or copies of documentation from clients or purchase order copies certifying compliance, Application money and Bid security

2 Technical Bid

i. 1 copy of the technical proposal with pages properly numbered, each page signed and stamped. The technical proposal should be bound in such a way that the sections of the proposal could be removed and separated easily;

ii. 1 Compact Disk (CD) containing the soft copy of technical proposal should be provided; and

3 Commercial Bid

i. 1 hard copy of the commercial proposal.

ii. 1 compact disk (CD) containing the soft copy of the commercial proposal.

Please note that if any envelope is found to contain eligibility, technical and commercial offer in a single envelope or commercials are provided along with the technical or eligibility response, then that offer will be rejected outright.

The Vendor should certify that the contents of the CD‟s are the same as that provided by way of hard copy as per letter format given in Annexure 15.

All the pages of the proposal including annexure and documentary proofs should be numbered and be signed by the authorized signatory.

Copy of the Tender document duly putting the seal and signature on all the pages of the document for having noted the contents and testifying conformance to the terms and conditions set out therein should also be enclosed in the Master Envelope.


The RFP response documents should be submitted to the Bank in duplicate in paper copies {i.e. two sets (original set and duplicate set}.

The proposal should be prepared in English in MS Word / Excel / Power point format. The email address and phone / fax numbers of the Vendor shall also be indicated on sealed envelopes.

Vendor will submit two separate demand drafts/banker‟s cheques/pay orders drawn in favour of Dena Bank payable at Mumbai towards Application Money for Rs 50,000/- and earnest money deposit for Rs 1,00,00,000/- respectively. The RFP responses without accompanying the demand draft / bankers‟ cheques / pay orders towards application money and earnest money deposit are liable to be rejected.

The aforementioned envelopes as indicated above must be addressed to the following:

General Manager (IT), Information Technology Department Dena Bank, Dena Project Office, Dena Bhavan - A Patel Estate, Behind Telephone Exchange, Jogeshwari - West, Mumbai - 400102

The sealed bid envelopes should be delivered to Mr. B S Sitaram, Assistant General Manager (IT) at Information Technology Deptt., Dena Bank, Dena Project Office.

Only one Submission of response to RFP by each Vendor / respondent will be permitted. In case of partnerships / consortium, only one submission is permitted through the lead Vendor or system integrator.

All responses including commercial and technical bids would be deemed to be irrevocable offers/proposals from the Vendor and may if accepted by the Bank form part of the final contract between the Bank and the selected Vendor. Vendor is requested to attach a letter from an authorized signatory attesting the veracity of information provided in the responses. Unsigned responses would be treated as incomplete and are liable to be rejected.

All envelopes should be securely sealed and stamped. The authorized signatories of the Vendor should initial on all pages of the technical and commercial proposals.

The bid response should be submitted in 3 envelopes as suggested.

All envelopes must be super-scribed with the following information as well:

Name of Vendor with contact number and email ID.

Please note that if the technical offer is found to contain prices, then that offer will be rejected outright.

Copy of the RFP document duly putting the seal and signature on all the pages of the document for having noted the contents and testifying conformance to the terms and conditions set out therein should also be enclosed in the Master Envelope.


7.1 Contact details for responding to RFP

7.1.1 Postal Address

The General Manager (IT), Information Technology Dept. Dena Bank, Dena Project Office, Dena Bhavan - A Patel Estate, Behind Telephone Exchange, Jogeshwari - West, Mumbai - 400102

7.1.2 RFP Coordinator

The bank has established an RFP coordinator to provide a venue for managing Vendor relationships and other requirements through the bank‟s decision making body for contract clarifications.

The Bank reserves the right to modify or eliminate the role of RFP coordinator or to establish any other contract governance committee or organization that it may deem necessary.

All the queries and communication must be addressed to the following RFP coordinator / contact personnel from the Bank:

Mr. B S Sitaram Designation: Asst. General Manager (IT) Information Technology Dept., Dena Bank. Contact Number: 022 – 26767093 / 26767085 Email Id: [email protected] Fax No.: 022-26767051

7.2 Proposal format

The Vendor‟s proposal must effectively communicate their solution and be formatted in the specified formats in order for the Bank to assess the alternatives. Therefore, proposals must be submitted with the following sections:

7.2.1 Technical Bid

7.2.1.1 Executive Summary

The Executive Summary should be limited to a maximum of five pages and should summarize the content of the response. The Executive Summary should initially provide an overview of Vendor's organization and position with regards to software and professional services in Banking Sector. A summary of the Vendor's products and services that will be provided as a part of this procurement should follow. A brief description of the unique qualifications of the Vendor should then be provided followed by a summary on capabilities such as resources and past experience of implementing such products. Information provided in the Executive Summary is to be presented in a clear and concise manner.

7.2.1.2 Consortium Details

In case the offer is a consortium bid, the proposal must contain a brief description of the consortium Vendors along with the Vendor. A summary of the activities of each Vendor and the relevant expertise needs to be demonstrated along with the necessary responsibilities. The Prime Vendor should be identified in the proposal.

mailto:[email protected]


7.2.1.3 Technical Requirements

1 The Facilities Management Section of the Vendor‟s proposal should address the operational requirements of this RFP. The Vendor should clearly communicate how the proposed system will address the required planning, design and implementation, as well as the support services. The Vendor‟s response must also provide the people proposed and address the operational requirements for the maintenance, repair and enhancement of the systems & infrastructure maintained.

2 Elaborate brochures or other presentations beyond what is sufficient to present a complete and effective proposal are not desired. If the proposal does include brochures and other promotional material, this material must be placed in an attachment. When responding to requirements, the Vendor is required to supplement any declarative statements with a specific description or discussion of how that requirement is satisfied. Vendor proposals that include only declarative statements may be at a disadvantage in comparison to those proposals that are more specific and descriptive in nature.

3 The Technical offer (“T.O”) should be complete in all respects and contain all information asked for, except prices. The T.O. should include all items asked for that are part of this document. The technical offer should not contain any price information. The T.O. should indicate that all products and services asked for are quoted for in the Commercial Offer.

4 The Technical offer must be made in a structured and neat manner. Brochures / leaflets etc. should not be submitted in loose form. The suggested format for submission of technical offer is as follows:

i. Compliance Certificate-Annexure-I

ii. Bidders constitutional profile-Annexure-II

iii. Financial Details- Anenxure-III

iv. Credentials of the projects held by bidder-Annexure-IV

v. Eligibility Compliance-Anenxure-V

vi. Copy of „Price Bid‟ without commercials / without prices as per Form 02;

vii. Proposed work plan for the entire project

viii. Technical Compliance-Annexure-VI

ix. NDA- Annexure-VIII

x. Undertaking-Annexure-X

xi. Pre-contract Integrity Pact-Annexure-XII

xii. Conformity with Hard copy-Annexure-XV

xiii. Proposed Methodology for delivering each area of scope as mentioned in Section 3 and Section 4 of this document;

xiv. Established Service Centre location details

xv. Terms and Conditions Compliance and Comments Table in the format as given in Annexure-16. This table must cover Vendor‟s response to terms and conditions as specified in the Section 6 of this document;

7.2.2 Commercial Offer

The Commercial Bid should give all relevant price information and should not contradict the T.O. in any manner.


There should be no hidden costs for items quoted. The offer must be made in Indian Rupees only and the offer should include all applicable taxes and other charges, if any. The suggested format for submission of Commercial offer is as follows:

Form-1 Commercial Bid- Covering Letter

Commercial Offer Detailed Form-2 – Commercial Bill of Material

The priced Bill of Material, should match with the masked Bill of Material submitted in the Technical Bid.


8 Evaluation Process

8.1 Objective of Evaluation Process

1 The objective of the evaluation process is to evaluate the bids to select an effective solution at a competitive price.

2 Through this Request for Proposal, Bank aims to select a System Integrator who would undertake the critical operations of the Bank for a fairly long period of time. The Vendor shall be entrusted with end-to-end responsibility for the execution of the project under the scope of this RFP. The Vendor is expected to commit for the delivery of services with performance levels set out in this RFP with a Service Level Agreement.

3 The Bank has adopted a two bid process in which the Vendor has to submit (1) Technical Bid and (2) Commercial Bids separately but at a time as stipulated.

4 The Bank shall evaluate the Technical Bids initially and based on Technical Bid evaluation shall undertake Commercial evaluation of the technically qualified proposals only.

5 The evaluation by the Bank will be undertaken by a Committee of Officials and Consultants formed by Bank and its decision is final.

8.2 Technical Bid Evaluation Process

The Core Banking Solution implementation involves various components including: 1 Implementation and maintenance of

i. Software: Application software, RDBMS, other software

ii. Hardware: servers, storage, desktops, printers, etc

iii. Network: LAN and WAN links as needed

iv. Data Centre and Disaster Recovery Centre, including facilities

2 Training

3 Data Migration and roll out of the CBS in the initial 10 Branches as pilot subsequent to which the Program Management consultant‟s role shall discontinue but the SI shall be required to do the rollout across the 212 branches currently operational and any new branches that may be opened by either RRB in the next 5 years up to a maximum of 52 branches, the total number of branches, therefore, being 300.

4 Helpdesk and Facilities Management.

Hence, the proposal submitted by the Vendors shall be evaluated on technical grounds covering various components of the projects as follows: 1 Technical and Solution requirements

2 Past Experience

3 Vendor Presentations

4 Approach and Methodology

The scoring methodology for technical bid components is explained in the following paragraphs of this section.


8.3 Scoring Methodology for Past experience

1 The Vendor should provide details of past experience in implementing Core Banking Solution including deployment of datacenter, disaster recovery centre, network, branches and training the banks users.

2 The Vendor‟s past experience shall be evaluated as given below:

Table 8-3 Scoring Methodology for Past Experience

Parameter Max. Score

Score

Experience at PSU banks 10

Implementation of the proposed CBS by the SI at 5 or more PSU Banks in India

10

Implementation of the proposed CBS by the SI at less than 5 PSU Banks in India

5

Implementation of the proposed CBS by the SI at no PSU Banks in India

0

CBS experience at RRBs 5

Completion of CBS rollout at at least the pilot branches at a minimum of one sponsor bank‟s RRBs

5

No experience of SI of completion of pilot rollout at at least one sponsor bank‟s RRBs

0

Datacenter provider credentials 10

Proposed datacenter provider to have hosted the primary or DR of at least 10 other clients

10

Proposed datacenter provider to have hosted the primary or DR for at least 3 other clients

5

Proposed datacenter provider to have hosted the primary or DR of less than 2 other clients

0

Network service provider credentials 10

Proposed network vendor must have at least 500 reference sites on the technologies proposed in the this RFP

10

Proposed network vendor has more than 100 reference sites on the technologies proposed in the this RFP

5

Proposed network vendor has less than 100 reference sites on the technologies proposed in the this RFP

0

EMS credentials 5

Proposed EMS solutions to have been deployed by the SI / consortium partner at at least 5 clients with more than 100 geographically separate sites in India of which 2 should be banks

5

Proposed EMS solutions to have been deployed by the SI / consortium partner at at least 1 client in India which should be a bank

2

Proposed EMS solutions not deployed by the SI / consortium partner at any bank

0

DC/ DRC Network Components credentials 10

Proposed DC / DRC network components to have been deployed by the SI / consortium partner and working successfully for over a year at at least 5 banks in India with

10


more than 100 branches each

Proposed DC / DRC network components to have been deployed by the SI / consortium partner and working successfully for over a year at at least 1 banks in India with 100 branches each

5

Proposed DC / DRC network components deployed by the SI / consortium partner at less than 2 banks in India with more than 100 branches each

0

Branch Network Components credentials 10

Proposed branch network components to have been deployed by the SI / consortium partner and working successfully for over a year at at more than 500 bank branches in India

10

Proposed branch network components to have been deployed by the SI / consortium partner and working successfully for over a year at more than 100 bank branches in India

5

Proposed branch network components to have been deployed by the SI / consortium partner across less than 100 bank branches in India

0

IT Security Solutions credentials 5

Proposed IT security solutions to have been deployed by the SI / consortium partner at at least 5 clients in India of which two should be banks with more than 100 branches each

5

Proposed IT security solutions to have been deployed by the SI / consortium partner at at least 1 client in India which should be a bank with more than 100 branches each

2

No experience of the SI / Consortium partner on the proposed IT security solution with more than 100 branches each

0

Facilities Management credentials 10

Proposed FM vendor to have deployed FM facilities for at least 500 reference sites for banking clients

10

Proposed FM vendor to have deployed FM facilities for more than 50 reference sites for banking clients

5

Proposed FM vendor to have deployed FM facilities for less than equal to 50 reference sites for banking clients

0

Subjective Evaluation 25

Subjective evaluation (Factors that shall be considered will include reference site visits, client feedback, speed of implementation)

25

The score obtained by the Vendor shall be considered as PE for evaluation as explained in section 8.9.

3 The Vendor should provide the details of all the implementations in Banks including details of Scope of Project, Number of Branches with breakup of the roll outs, etc. as defined in „Annexure 4 - NonSolutionEvaluationQuestionnaire.xls‟ for the subjective evaluation as given in the table above. It is expected that the Vendor provides the details for each of the implementations separately covering the complete scope of work. Experience of CBS implementation with affiliated clients shall be considered as a single entity. The CBS implementation experience quoted against the above


requirements should be that of the SI and not of its affiliates. The details provided should be verifiable and the Speed of Implementation, Project Closure, etc. would be rated by the Bank and scores assigned.

4 Experience at co-operative banks (State Co-operative banks, District Central co-operative banks, Urban Co-operative banks, etc.) shall not be considered for evaluation.

5 A Committee of people from the Bank would also carry out Reference Site Visits and/or Telephonic interviews with the existing customers of the SI. The inputs that have been received from the Customer would be considered by the Bank and this might not need any documentary evidence. This rating would be purely on the inputs provided by the Vendor‟s customers.

6 The Bank at its discretion may reject the proposal of the Vendor without giving any reasons whatsoever, in case the responses received from the Site Visits are negative.

8.4 Scoring Methodology for Vendor Presentations

1 As an evaluation process, the Vendors will be invited to the Bank to deliver a presentation on the Solution that is proposed. The duration for presentation shall be 90 minutes.

2 The Bank will propose the structure for each of the Vendors based on the information required from the concerned Vendors.

3 The presentations would be rated by a competent panel chosen appropriately by Bank and scores would be assigned to each of the presentation. The details of the presentations and the contents to be covered would be published and intimated by Bank prior to the presentations.

8.5 Scoring Methodology for Approach and Methodology

1 The “Approach and Methodology” adopted for the Implementation would be evaluated by the Bank and would at the minimum cover

i. Data Migration

ii. Training

iii. Team Strength

iv. Project Management

2 The RFP is attached with an annexure 4, which the Vendor shall need to complete to allow Bank to evaluate the responses and assign scores against them.

8.5.1 Disqualification Parameters in Technical Bid Evaluation

1 As indicated in Table 8-3, a minimum percentage has been defined for technical qualification for certain parameters. Vendors whose solutions do not meet the minimum percentages required in those parameters would not be considered for further evaluation.

2 The Bids which do not meet the stipulated criteria on 70% T will not be considered for commercial evaluation. If only one Vendor qualifies, the Bank at its discretion may select Vendors with the top two technical scores for commercial evaluation. The Bank, at its discretion, may choose to open the commercial bid of the only Vendor who qualifies.

3 The Bank at its discretion may reject the proposal of the Vendor without giving any reason whatsoever, if in the Bank‟s opinion, the Solution Sizing was not made appropriately to meet the performance criteria as stipulated by the Bank.


4 The Bank at its discretion may reject the proposal of the Vendor without giving any reasons whatsoever, in case the responses received from the Site Visits are negative.

8.6 Commercial Bid Evaluation

1 The Bids which are technically qualified would be considered for Commercial Bid evaluation which shall be based on Reverse Auctioning Process. The details of the reverse auctioning process shall be shared with the technically qualified Vendors at least two days before the auction.

2 The Vendors will have to submit the Commercial bid in the attached format – Form-2

3 The technical scores of the Vendors who qualify technical evaluation shall be disclosed to the qualified Vendors.

4 The reverse auction process will be carried out for one hour. If a bid is received in the last five minutes the bid time shall be extended by five minutes till there are no further bids in the last five minutes or half an hour

5 The Bank will notify the name of the Successful Vendor.

8.6.1 Business rules of the reverse auction

1 During the start of the auction, Start bid price shall be available to the Vendors. Start bid price would be the upper/ ceiling price fixed by Dena Bank for the reverse auction event. A Vendor here can revise his bids as per the bid decrements intimated at the start of the bidding process. The reverse price should be lower than the lowest price at that point of time.

2 Dena Bank can decide to extend, reschedule, pause or cancel an auction. No Vendor can claim any kind of compensation.

3 Bids once posted on the server during the reverse auction process can always be modified to the permissible next lower value. However in no case would the system accept modification to a higher value.

4 Vendors‟ participation in a bid event is by invitation only from Dena Bank. Dena Bank shall extend such invitation to the Vendors who qualify the technical evaluation. Any other suppliers do not automatically qualify for participation.

5 Vendors facing problems with functionalities, or connectivity may contact well in advance. In case no acknowledgement is received, it would be presumed that the specific Vendor is not facing any problem hampering his bidding and that he is okay with the system.

6 Vendors are deemed to have accepted the auction rules on participation at the bid event. Dena Bank will make every effort to make the bid process transparent.

7 The Bank reserves the right to negotiate with the successful Vendor and in case the cost of the successful Vendor is found to be not acceptable to the Bank, the Bank reserves the right to reject the successful Vendor and re-tender. The Bank shall not incur any liability to the affected Vendor on account of such rejection. The award decision by Dena Bank would be final and binding on the Vendors.


9 Eligibility Criteria:

I. The bidder may be a government organization / Public sector unit/ Limited Company/ Private Limited Company having its Registered Office in India. Relevant documents of the same are to be submitted.

II. The bidder organization should have been in existence for and must be engaged in the business of integration of IT Projects for at least 5 years as on March 31, 2015 in India. Related document should be submitted as part of the proposal with special reference to Banking clients. The bank may at its discretion check with the clients quoted in the credentials.

III. The bidder should have the capability to serve districts where DGGB branches are located.

IV. The bidder should have an average turnover of INR 50 Crores over the last three years from IT services segment of the company. The bidder must warrant financial solvency, i.e. able to meet all the debts as and when they fall due. The bidders should submit the audited balance sheets for the past three financial years – 2012 – 2013, 2013 – 2014, 2014 – 2015 ( if audit not completed for 2014 – 15, then audited balance sheet for 2011 – 12 also to be submitted ).

V. The bidder should have a positive net-worth for the past 3 years as mentioned above.

VI. The bidder should have previous satisfactory experience as an System Integrator ( SI ) for end-to-end implementation of Core Banking Solution - Finacle (viz. supply, installation, customization, training and maintenance) which includes middleware, delivery channels and government business for at least two Public Sectors Banks in India with a minimum of 300 branches each. The bidder should have been the SI for the CBS – Finacle - implementation at all 300 branches. The bidder must furnish completion certificates from the bank.

VII. The bidder should have demonstrated satisfactory capability of having designed, implemented and maintained a Wide Area Network (WAN) that connects branches of at least two Public Sector Banks in India, to the Data Centre and Disaster Recovery Centre of the service provider with guaranteed uptime and response time. The bidder must furnish documentary evidence for the same from the bank.

VIII. The bidder should be an OEM / partner of OEM for the hardware proposed for CBS implementation or authorized by OEM to provide such hardware and maintenance support under warranty / AMC. The OEM should provide an authorization letter undertaking to abide by the purchase terms agreed by the bidder.

IX. The bidder and OEM should have at least two of the following accreditations / certifications: ISO 27001, ISO 9001, SEI CMM Level 5. The bidder must furnish valid certificate copies.

X. The bidder and OEM should not be currently black-listed by any Public Sector Bank, RBI or IBA or any other Government agencies. Bidder must certify to that effect.

XI. The bidder should have satisfactory experience in providing Tier 3 level Data

Centre Facilities Management services for at least two Public Sector Banks in India. The bidder must furnish completion certificate from the bank.

XII. The bidder should have experienced and trained resources in data centre management. At least 2 proposed team members should have a minimum experience of 3 years in Managing Data Centers.

XIII. The bidder should have satisfactory experience in commissioning, maintaining and managing heterogeneous networks like LL, VSAT, ISDN, MPLS, wireless in at least 300 locations in a single Bank in India. The bidder should have experience in supply, installation and commissioning of networking & security components such


as routers, switches, firewalls, IPS/IDS in at least two Public Sector Banks in India. The bidder must furnish completion certificate from the bank.

XIV. The proposed project manager of the bidder should be PMP/ PRINCE 2 Certified or should have similar other recognized project management certifications, and should have handled at least one such project.

XV. The proposed team of the bidder should have at least three personnel with certifications in each of the following: Network Design/ Management, Enterprise Application Architecture, IT Security Architecture and Database.

XVI. The bidder should have satisfactory experience in supply, installation and maintenance of branch peripherals like desktops, printers, scanners, etc. in at least 300 branches each of at least 2 Public Sector Banks in India. The bidder must furnish completion certificate from the bank.

XVII. The bidder should have had satisfactory experience in application management comprising of: database management, EMS management, system administration, interfaces and delivery channels for at least 2 Public Sector Banks in India having a minimum of 300 branches each on CBS. The bidder must furnish completion certificate from the bank.

XVIII. The bidder should have satisfactory experience of manning at least a 25 seater Helpdesk for CBS application along with other 3rd party applications in at least 2 Public Sector Banks in India. The bidder must furnish completion certificate from the banks.

XIX. The bidder should have satisfactory experience in manning a 15 seater helpdesk for hardware & infrastructure support in at least 2 Public Sector Banks in India. The bidder must furnish completion certificate from the banks.

Information against points I to VI above should be for the Prime Bidder only. Information against point 7 above should be with the same application vendor which the Bidder proposes for the scope of this RFP.


Annexure - 1 Compliance Certificate

To,

General Manager, Information Technology Department Dena Bank, Dena Project Office, Dena Bhavan - A Patel Estate, Behind Telephone Exchange,

Jogeshwari - West, Mumbai - 400102

Dear Sir,

RFP Ref No:

Subject: Declaration and Acceptance of Terms and Conditions and Confirmation of offer

The details submitted in the this document are true and correct to the best of our knowledge and if it is proved otherwise at any stage of execution of the contract, Dena Bank has the right to summarily reject the proposal and disqualify us form the process.

We confirm having understood the entire bid process, contents of RFP with all its terms and conditions and undertake to abide by the terms and conditions. We have also understood that the Bank may add, alter, modify the terms and conditions and post the required information in its web-site under Tenders column and all such additions, modifications, alterations will form part of the RFP.

We hereby acknowledge and confirm having accepted that the Bank can at its absolute discretion apply whatever criteria it deems appropriate and fit, not just limiting to those criteria set out in the RFP, in short listing of bidders for providing maintenance of Finacle application, database and system administration to CGGB.

We confirm having met all the criteria set out for Bidder‟s eligibility including financial soundness. There is no legal action against our organization for any cause in any legal jurisdiction which will impose restrictions to the ability of the Bidder in carrying out its obligations under this RFP.

We confirm and warrant that key project personnel to be deployed in this project have been sufficiently involved in similar projects in the past.

Authorized Signatory with Seal

Date:

Place:


Annexure - 2 Bidder Constitution and Contact Profile

Description Details

The registered name of the Bidder

Bidder‟s registered address

Bidder Address for Correspondence

Address:

STD- Phone: e-mail Id: FAX No:

Contact name of the official who can commit on the contractual terms and the name of an alternate official who may be contacted in the absence of the former

Primary Contact: Name: Designation: STD- Phone No: Mobile Phone : e-mail ID :

Alternate Contact: Name : Designation: STD- Phone No: Mobile Phone : e-mail ID :

Contact addresses if different

from above

Business Structure

Constitution (Public Ltd/ Pvt. Ltd / Partnership / Proprietor Co.)

Core Business of Bidder

Bidder‟s Organization has been in existence since (date)

Bidder is engaged in providing Anti Phishing and Antimalware services since (month & year)


Description Details

Total No. of employees

Income Tax No: (PAN)

Sales Tax No:

Website Address

Date:

Place:

Authorized Signatory with Seal

Annexure - 3 Financial Details of the Company

(To be included in Technical Bid Envelope)

(In Rs in Lakhs)

2012-13 2013-14 2014-15

Audited (A) / Provisional (P) (A) (A) (A/P)

Paid up Capital

Tangible Net Worth

Total Assets

Total Sales (net of excise)

PBDIT

Profit after Tax

Please attach annual reports / duly audited financial statements for the latest three financial years.

Date: Signature of Authorized Official with

Seal Place:

Annexure - 4 Credentials – Projects handled by bidder

(Multiple sheets to be used to provide reference site details)

Details of services provided by the Bidder

REFERENCE SITE DETAILS

Organization details

Contact person details with

address, phone numbers (Land

/ Hand), email id.

Details of services provided


Seal Place:

Annexure - 5 Bidder eligibility criteria Compliance

Eligibility Criteria Compliance Yes/No

The bidder may be a government organization / Public sector unit/ Limited Company/ Private Limited Company having its Registered Office in India. Relevant documents of the same are to be submitted.

The bidder organization should have been in existence for and must be engaged in the business of integration of IT Projects for at least 5 years as on March 31, 2015 in India. Related document should be submitted as part of the proposal with special reference to Banking clients. The bank may at its discretion check with the clients quoted in the credentials.

The bidder should have the capability to serve districts where DGGB branches are located.

The bidder should have an average turnover of INR 50 Crores over the last three years from IT services segment of the company. The bidder must warrant financial solvency, i.e. able to meet all the debts as and when they fall due. The bidders should submit the audited balance sheets for the past three financial years – 2012 – 2013, 2013 – 2014, 2014 – 2015 ( if audit not completed for 2014 – 15, then audited balance sheet for 2011 – 12 also to be submitted ).

The bidder should have a positive net-worth for the past 3 years as mentioned above.

The bidder should have previous satisfactory experience as an System Integrator ( SI ) for end-to-end implementation of Core Banking Solution - Finacle (viz. supply, installation, customization, training and maintenance) which includes middleware, delivery channels and government business for at least two Public Sectors Banks in India with a minimum of 300 branches each. The bidder should have been the SI for the CBS – Finacle - implementation at all 300 branches. The bidder must furnish completion certificates from the bank.

The bidder should have demonstrated satisfactory capability of having designed, implemented and maintained a Wide Area Network (WAN) that connects branches of at least two Public Sector Banks in India, to the Data Centre and Disaster Recovery Centre of the service provider with guaranteed uptime and response time. The bidder must furnish documentary evidence for the same from the bank.

The bidder should be an OEM / partner of OEM for the hardware proposed for CBS implementation or authorized by OEM to provide such hardware and maintenance support under warranty / AMC. The OEM should provide an authorization letter undertaking to abide by the purchase terms agreed by the bidder.

The bidder and OEM should have at least two of the following accreditations / certifications: ISO 27001, ISO 9001, SEI CMM Level 5. The bidder must furnish valid certificate copies.

The bidder and OEM should not be currently black-listed by any Public Sector Bank, RBI or IBA or any other Government agencies. Bidder must certify to that effect.

The bidder should have satisfactory experience in providing Tier 3 level Data Centre Facilities Management services for at least two Public Sector Banks in India. The bidder must furnish completion certificate from the bank.

The bidder should have experienced and trained resources in data centre management. At least 2 proposed team members should have a minimum experience of 3 years in Managing Data Centers.

The bidder should have satisfactory experience in commissioning, maintaining and managing heterogeneous networks like LL, VSAT, ISDN, MPLS, wireless in at least 300 locations in a single Bank in India. The bidder should have experience in supply, installation and commissioning of networking & security components such as routers, switches, firewalls, IPS/IDS in at least two Public Sector Banks in India. The bidder must furnish completion certificate from the bank.

The proposed project manager of the bidder should be PMP/ PRINCE 2 Certified or should have similar other recognized project management certifications, and should have handled at least one such project.

The proposed team of the bidder should have at least three personnel with certifications in each of the following: Network Design/ Management, Enterprise Application Architecture, IT Security Architecture and Database.

The bidder should have satisfactory experience in supply, installation and maintenance of branch peripherals like desktops, printers, scanners, etc. in at least 300 branches each of at least 2 Public Sector Banks in India. The bidder must furnish completion certificate from the bank.

The bidder should have had satisfactory experience in application management comprising of: database management, EMS management, system administration, interfaces and delivery channels for at least 2 Public Sector Banks in India having a minimum of 300 branches each on CBS. The bidder must furnish completion certificate from the bank.

The bidder should have satisfactory experience of manning at least a 25 seater Helpdesk for CBS application along with other 3rd party applications in at least 2 Public Sector Banks in India. The bidder must furnish completion certificate from the banks.

The bidder should have satisfactory experience in manning a 15 seater helpdesk for hardware & infrastructure support in at least 2 Public Sector Banks in India. The bidder must furnish completion certificate from the banks.

Information against points I to VI above should be for the Prime Bidder only.

Information against point 7 above should be with the same application vendor

which the Bidder proposes for the scope of this RFP.


Seal Place:

Annexure - 6 Technical Compliance

Sl. No. Description Complied (YES/NO)

1.

Maintenance of the existing centralized Core Banking Solution, including, maintenance of operating systems, application software, RDBMS and other associated systems, performance tuning.

2. Maintaining existing test & development, training and

productions setups of Finacle.

3.

Maintenance and uptime of the application. This also includes application of patches received from OEM after testing the same in UAT environment

4. Applying of database patches, fine-tuning of database and version upgrades as per the requirement of the bank

5. OS fine tuning, application of patches etc on server

6 Providing facility management services

7 Taking backups and achieving RTO and RPO objectives

8 Creation of report server instance

9 Upgrade of Finacle to 10.X.X & Database

10 Upgrade of internet Banking

Note: Bidder should submit the necessary documents in support of their compliance status.


Seal Place:

Annexure - 7 Query Format

Sr.

No

Ref.

No.

Page

No.

Clause as

stated in

the RFP

Query Response to query (to be left blank by the

Bidder)

Annexure - 8 Non – Disclosure Agreement Format

(To be included in Technical Bid)

Strictly Private and Confidential

To,

General Manager, Information Technology Department Dena Bank, Dena Project Office, Dena Bhavan - A Patel Estate, Behind Telephone Exchange, Jogeshwari - West, Mumbai - 400102

Dear Sir, Date:

RFP Ref No:

Confidentiality Undertaking

We acknowledge that during the course of the Engagement for „maintenance of Finacle application, database and system administration,‟ we shall have access to and be entrusted with Confidential Information. In this letter, the phrase “Confidential Information/Internal Use/Restricted” shall mean information (whether of a commercial, technical, scientific, operational, administrative, financial, marketing, business, or intellectual property nature or otherwise), whether oral or written, relating to Dena Bank and its business that is provided to us pursuant to this Agreement.

In consideration of the bank making Confidential Information available to us, we agree to the terms set out below:

1. We shall treat all Confidential Information as strictly private and confidential and take all steps necessary (including but not limited to those required by this Agreement) to preserve such confidentiality.

2. We shall use the Confidential Information solely for the preparation of the Engagement and not for any other purpose.

3. We shall not disclose any Confidential Information to any other person or firm.

4. We shall not disclose or divulge any of the Confidential Information directly or

indirectly to any other client of ours.

5. We shall seek the bank‟s prior written consent to disclose the information, except in cases where such disclosure is required by any rule or requirement of law or any regulatory authority with which we are bound to comply

6. This Agreement shall not prohibit disclosure of Confidential Information: i. To our employees who need to know such Confidential Information to

assist with the Engagement and in the review processes

ii. To our professional advisers for the purposes of our seeking advice. Such professional advisors will be informed of the need to keep the information confidential.

7. This Agreement shall not apply to Confidential Information that:

i. Is in the public domain at the time it is acquired by us

ii. Enters the public domain after that, otherwise than as a result of unauthorized disclosure by us

iii. Is independently developed by us.

8. This Confidentiality Agreement shall continue for two years after the completion of the engagement unless and to the extent that the bank may release it in writing.

9. We acknowledge that the Confidential Information will not form the basis of any contract between the bank and us.

10. We warrant that we are acting as principal in this matter and not as agent or broker for any person, company, or firm.

11. We acknowledge that no failure or delay by the bank in exercising any right, power, or privilege under this agreement shall operate as a waiver thereof, nor shall any single or partial exercise thereof or the exercise of any other right, power, or privilege.

12. This agreement shall be governed by and construed in accordance with Indian laws and any dispute arising from it shall be subject to the exclusive jurisdiction of the Indian courts.

We have read this Confidentiality Undertaking carefully and confirm our agreement

with its terms.

With kind regards

Yours sincerely

Authorised Signatory:

Name:

Title/position:

Date:

Company

Seal:

duly authorised for and on behalf of

Annexure - 9 Format of Bank Guarantee (for EMD)

To

General Manager, Information Technology Department Dena Bank, Dena Project Office, Dena Bhavan - A Patel Estate, Behind Telephone Exchange, Jogeshwari - West, Mumbai - 400102.

Dear Sirs,

In response to your invitation to respond to your RFP reference No.

, addressed to having their registered office at (hereinafter called the „Bidder‟) wish to respond to the said Request for Proposal (RFP) for self and other associated Bidders and submit the proposal for providing maintenance of Finacle application, database and system administration as listed in the RFP document.

Whereas the „Bidder‟ has submitted the proposal in response to RFP, we, the

Bank having our head office hereby irrevocably guarantee an amount of Rs. Lakhs (Rupees only) as bid security as required to be submitted by the „Bidder‟ as a condition for participation in the said process of RFP.

The Bid security for which this guarantee is given is liable to be enforced/ invoked:

1) If the Bidder withdraws his proposal during the period of the proposal validity; or

2) If the Bidder, having been notified of the acceptance of its proposal by the Bank during the period of the validity of the proposal fails or refuses to enter into the contract in accordance with the Terms and Conditions of the RFP or the terms and conditions mutually agreed subsequently.

We undertake to pay immediately on demand to Dena Bank the said amount of Rupees without any reservation, protest, demur, or recourse. The said guarantee is liable to be invoked/ enforced on the happening of the contingencies as mentioned above and also in the RFP document and we shall pay the amount on any Demand made by Dena Bank which shall be conclusive and binding on us irrespective of any dispute or difference raised by the Bidder.

Notwithstanding anything contained herein:

1) Our liability under this Bank guarantee shall not exceed Rs. Lakhs (Rupees only).

2) This Bank guarantee will be valid up to _; and

3) We are liable to pay the guarantee amount or any part thereof under this Bank guarantee only upon service of a written claim or demand by you on or before

_.

In witness whereof the Bank, through the authorized officer has sets its hand and stamp on this day of at .

Annexure - 10 -Undertaking for not being blacklisted (To be submitted by all Bidder’s on their letter head)

To,


We (bidder name), hereby undertake that

• We have not been blacklisted at any time by the Central/ any of the State Governments in I n d i a or any Financial Institution in India.

• We also undertake that, we were never involved in any legal case that may affect the solvency / existence of our firm or in any other way that may affect capability to provide/ continue the services to bank.

Yours faithfully,

Authorized Signatories

(Name, Designation and Seal of the Company)

Annexure - 11 Evaluation Methodology

Introduction

The maximum score in the technical evaluation is 100 (weighted as given in the table – Scoring Pattern)

Bidders are required to score a minimum of 70 in the technical evaluation to be considered for commercial evaluation.

The bidder shall provide references (including Referee names and contact details) and a documented project management methodology in respect of major projects as stated.

The bids will be technically evaluated based on the data provided by the Bidder as a part of the response in addition to all the assertions provided.

Bidders are required to score a minimum of 70 in the technical evaluation to be considered for commercial evaluation.

Form-1 Commercial Bid-Covering Letter

To: Date:


Dear Sir,

Reg: RFP for maintenance of Finacle application, database and system administration

Having examined the Bidding Documents, the receipt of which is hereby duly acknowledged, we, the undersigned, offer to provide maintenance of Finacle application, database and system administration, in conformity with the said Bidding documents for the sum of .……………. (Rs. )

or such other sums as may be ascertained in accordance with the Schedule of Prices attached herewith and made part of this Bid.

We undertake, if our Bid is accepted, to provide maintenance of Finacle application, database and system administration as specified in the Schedule of Requirements / purchase orders issued from time to time.

If our Bid is accepted, we will obtain the guarantee of a bank in a sum equivalent to prescribed percentage of the each of Purchase Order Price, placed on us, for the due performance of the Contract in the form prescribed by the Bank.

We agree to abide by the Bid and the rates quoted therein for the orders awarded

by the Bank up to the period prescribed in the Bid which shall remain binding upon

us.

Until a formal contract is prepared and executed, this Bid, together with your written acceptance thereof and your notification of award, shall constitute a binding Contract between us.

We undertake that, in competing for (and, if the award is made to us, in executing) the above contract, we will strictly observe the laws against fraud and corruption in force in India namely “Prevention of Corruption Act 1988”.

We understand that you are not bound to accept the lowest or any Bid you may receive. Dated this…………………… Day of………………………..2015.

(Authorised Signatory)

(Name, Designation, seal of the company)

Duly authorized to sign Bid for and on behalf of the company

Form 2 – Commercial Bid - Format For Submitting Pricing Bid

Table-1-AMC & FMS

Sr. No.

Component Unit Price per Quarter

No of Quarter

Sub Total

Taxes Amount

1 AMC

2 Tools & Email Solutions

3 Facility Management

Total Amount for above for 5 years T1

Table-2-Customization

Sr. No.

Component Per Man day

No of Man days

Sub Total

Taxes Amount

1 Man day charges for application customization

100

Total Amount for above T2

Table-3-Finacle & IB Upgrade

Sr. No.

Component Unit Price

Qty Sub Total

Taxes Amount

1 Finacle Application Upgrade

1

2 Finacle Database Upgrade including data migration

1

3 Training-Core Team 2

4 Training-End User 20

5 IB Upgrade 1

6 IB Database Upgrade including data migration

1

Total for Table-3 T3

Total Cost of Ownership TCO T = T1+T2+T3

Bidder is requested to submit the breakup of Table-1 with respect to below line items.

Sr. No.

Component Qty Onsite/Offsite

AMC

1 DC/DR servers & Storage 1

2 DC/DR routers and switches 1

3 DC/DR security components 1

4 Branch Hardware & Network components 1

Sr. No.

Component Qty Onsite/Offsite

Tools & Email Solution

5 EMS & NMS 1

6 Network Operation Centre for Monitoring (24X7)

1 Remote

7 Email solution 300 Remote

Facility Management

8 Application Support L3/ Team Lead 1 DGGB HO

9 Application Support L2 2 DGGB HO

10 Application Support L1 2 DGGB HO

11 Oracle DBA 1 DGGB HO

12 System administrator 1 resource (24X7) at DC and one(in one shift) at DR

DGGB DC/DR

12 Hardware support including network equipment

1 DGGB HO

13 Network/link monitoring & Security 1 DGGB HO

14 Call Centre 1 DGGB HO

** Please note that price bid should be submitted in this format only and all fields should

be properly filled.

** Also note that optional item cost will be included for arriving at the TCO.

Date: Signature of Authorized Official with Seal Place:

RFP for managing CBS Finacle at Dena Bank’s RRB-DGGB 84

Annexure - 12 PRE CONTRACT INTEGRITY PACT

Dena Bank hereinafter referred to as “The Principal” And _________________________________________________ hereinafter referred to as “The Bidder/Contractor”

Preamble The Principal intends to award under laid down organizational procedures, contact against enquiry no. ……………………………………………………………………….. For ………………………………………… The Principal values full compliance with all relevant laws of the land, rules, regulation, economic use of resources and of fairness/transparency in its relations with its Bidder (s) and/or Contractor(s). In order to achieve these goals, the Principal will appoint an Independent External Monitor (IEM), who will monitor the tender process and the execution of the contract for compliance with the principle mentioned above. Section- 1- Commitments of the Principal

1. The principal commits itself to take all measures necessary to prevent corruption

and to observe the following principles:-

a) No employee of the Principle, personally or through family members, will in

connection with the tender for, or the execution of a contract, demand, take a

promise for or accept, for self or third person, any material or immaterial benefit

which the person is not legally entitled to.

b) The Principal will, during the tender process treat all Bidders(S) with equality and

reason. The Principle will in particular, before and during the tender process,

provide to all Bidder(s) the same information and will not provide to any Bidder(s)

confidential/additional information through which the Bidders (s) could obtain an

advantage in relation to the tender process or the contract execution.

c) The Principle will exclude from the process all known prejudiced persons.

2. If the Principal obtains information on the conduct of any of its employees which is a

criminal offence under the IPC/PC Act, or if there be a substantive suspicion in this

regard, the Principal will inform the Chief Vigilance Officer and in addition can

initiate disciplinary actions.

Section- 2- Commitments of the Bidder(s)/contractor(s)

1. The Bidder(s)/Contractor(s) commit themselves to take all measures necessary to

prevent corruption. He commits himself to observe the following principles during his

participation in the tender process and during the contract execution.

a) The Bidder(s)/Contractor(s) will not, directly or through any other person or firm,

offer, promi8se or give to any of the Principal‟s employees involved in the tender

process or the execution of the contract or to any third person any material or

other benefit which he/she is not legally entitle to, in order to obtain in exchange

any kind whatsoever during the tender process or during the execution of the

contract.


b) The Bidder(s)/Contractor(s) will not enter with other Bidders into any

undisclosed agreement or understanding, whether formal or informal. This

applies in particulars to prices, specifications, certifications, subsidiary contracts,

submission or non-submission of bids or any other actions to restrict

competitiveness or to introduce cartelization in the bidding process.

c) The Bidder(s)/Contractor(s) will not commit any offense under the relevant Anti-

Corruption Law of India, further the Bidder(s)/Contractor(s) will not use

improperly, for purpose of competition or personal gain, or pass on to others,

any information or document provided by the Principal as part of the business

relationship, regarding plans, technical proposals and business details, including

information contained or transmitted electronically.

d) The Bidder(s)/Contractor(s) of foreign origin shall disclose the name and

address of the Agents/ representatives in India, if any. Similarly the

Bidder(s)/Contractor(s) of the Indian Nationality shall furnish the name and

address of the foreign principals or associates if any. All the payments made to

the Indian agent/representative have to be in Indian Rupees only.

e) The Bidder(s)/Contractor(s) will, when presenting his bid, disclose any and all

payments he has made, is committed to or intends to make to agents, brokers or

any other intermediaries in connection with the award of the contract.

2. The Bidder(s)/Contractor(s) will not instigate third person to commit offense outlined

above or be an accessory to such offences.

3. The word “he/his” would include an individual or a partnership or a consortium,

which is a party to this agreement.

Section-3 – Disqualification from tender process and exclusion from future contracts. If the Bidder(s)/Contractor(s), before award or during execution has committed a transgression through a violation of section-2 above or in any other form such as to put his reliability or credibility in question, the Principal is entitled to disqualify the Bidder(s)/Contractor(s) from the tender process and take appropriate action.

Section 4-Compensation for damages 1. If the principal has disqualified the bidder(s)/Contractor(s) from the tender process

prior to the award according to section 3, the principal is entitled to demand and

recover the damages equivalent to earnest Money Deposit/Bid Security.

2. If the Principal has terminated the contract according to section 3,or if the principal

is entitled to terminate the contract according to section 3,or if the Principal is

entitled to demand and recover from the Bidder/Contractor liquidated damages of

the contract value or amount equivalent to performance bank guarantee

Section 5-Previouse transgression

1) The Bidder/Contractor declares that no previous transgression occurred in the

last 3 year with any other company in India and outside conforming to the TII‟s

anti-corruption approach including public sectors enterprise in India that could

justify his exclusion from the tender process.


2) If the bidder/contractor make incorrect statement on this subject, he can be

disqualified from the tender process and appropriate action can be taken..

Section 6- Equal treatment of all Bidder/contractors. 1. The principal will enter into agreements with identical conditions as this one

with all bidders and contractors.

2. The principal will disqualify from the tender process all bidders/Contractors

who do not sign this Pact or violate its provisions.

Section-7- Criminal charges against violating Bidder(s) Contractor(s)/ Subcontractor(s)

If the principal obtains knowledge of the conduct a Bidder, Contractor,

Subcontractor or of an employee or representative or an associate of a

Bidder, Contractor or Subcontractor which constitutes corruption, or if the

principal has substantive suspicion in this regard, the Principal will inform the

same to the Chief Vigilance Officer of Dena Bank.

Section 8- Independent external monitor/ monitors.

1. The Principal appoints competent and credible Independent for this Pact. The Task

Monitor is to review independently and objectively, whether and to what extent the

parties comply with obligations under this agreement.

2. The monitor is not subject to instructions by the representatives of the parties and

performs his functions neutrally and independently. Is will be obligatory for him to

treat the information and documents of the Bidders/Contractors as confidential. He

reports to the Dena Bank.

3. The Bidder(s)/Contractor(s) accepts that the Monitor has the right to access without

restriction to all Project documentation of the Principal including that provided by the

Contactor . The Contractor. The Contractor will also grant the monitor, upon his

request and demonstration of a valid interest, unrestricted and unconditional access

to his project documentation .The same is applicable to Subcontractors also .The

Monitors is under contractual obligation to treat the information and documents of

the Bidder(s)/Contractor(s)/Subcontractor(s) as confidential.

4. The Principal will provide to the Monitor sufficient information about all meetings

among the parties related to the project provided such meetings could have an

impact on the contractual relations between the principal and the Bidder/Contractor.

The parties offer to the Monitor the option to participate in such meetings.

5. As soon as the Monitor notices, or believe s to notice a violation of this agreement,

he will so inform the Management of the principal and request the managements to

can in this regard submit non-binding recommendation. Beyond this, the monitor

has no right to demand form the parties that they act in a specific manner, refrain

from action or tolerate action.

6. The monitor will submit a written report to the Dena Bank within 8 weeks from the

date of reference or intimation to him by the principal and should the occasion arise,

submit proposals for correcting problematic situations.

7. If the monitor has reported to the Dena Bank, A substantiated suspicion of an

offence under relevant IPC/PC Act, and Dena Bank has not, within the reasonable

time taken visible action to proceed against such offence or reported it to the Chied

Vigilance Officer, the monitor may also transmit this information directly to the

central vigilance commissioner.

8. The word „Monitor‟ would include both singular and plural.


Section 9- Pact Duration

This Pact begins when both parties have legally signed it. It for the contractor 12

months after the last payment under the contract, and for all other bidders 6 months

after the contract has been awarded. If any claim is made/lodged during this time,

the same shall be binding and continue to be valid despite the lapse of this pact as

specified above, unless it is discharged/determined by Dena Bank.

Section 10- Other provisions

1. The agreement is subject to Indian Law. Place of performance jurisdiction is the

Registered Office of the principal, i.e., New Delhi.

2. Changes and supplements as well as termination notices need to be made in

writing. Side agreements have not been made.

3. If the bidder contractor is a partnership consortium, this agreement must be signed

by all partners or consortium members.

4. Should one or several provisions of this agreement turn out to be invalid, the

remainder of this agreement remains valid. In this case, the parties will strive to

come to an agreement to their original intentions.

5. In the event of any contradiction between the integrity Pact and its Annexures, the

Clause in the integrity Pact will prevail.

(For & On behalf of the Principal) (For & on behalf Bidder/Contractor) (Office Seal). (Office Seal)

Place………… Date…………. Witness 1: (Name & Address)__________________________________________________ __________________________________________________ ___________________________________________________ Witness 2: (Name & Address)___________________________________________________

____________________________________________________ ____________________________________________________


Annexure-13: Hardware & Network details

Hyderabad - DR Servers

All Server are of

HP Make

Sr. No

Server Type

OS Details Services Detailed Usage

Processer Ram Hard Disk Model

1 WIN TEL

Windows 2008 Enterprise R2 x64

Backup Server Management

Backup Server

1Quadcore 12 GB 2 x 146 GB 15K

SAS ProLiant BL460c G6

2 WIN TEL


Server Management

Jump Start Server



3 WIN TEL


Application_Mgmt Application

& Database



4 WIN TEL

Windows 2008 Standard R2 x64

Antivirus Management

Antivirus Secondary

Server Quad Core 8 GB

2 x 146 GB 15K SAS

ProLiant BL460c G6

5 WIN TEL


Active Directory Management

Domain Controller

Quad Core 8 GB 2 x 146 GB 15K


6 WIN TEL



DNS Server



7 WIN TEL


Hosting Internet Banking Server



8 Unix

HP-UX B.11.31

Production Server

Production Server

4 CPU,1 Intel(R)

Itanium(R) Processor 9320 (1.33 GHz, 16 MB); 8 logical

processors

64 GB 2 x 146 GB 15K

SAS ia64 hp Integrity BL860c

i2

9 Unix

HP-UX B.11.31

Production Server

Production Server

4 CPU, 1 Intel(R) Itanium(R) Processor 9320 (1.33 GHz, 16 MB); 4 logical

processors

48 GB 2 x 146 GB 15K


i2

10 Unix

HP-UX B.11.31

Production Server

Production Server

4 CPU, 1 Intel(R) Itanium(R) Processor 9320 (1.33 GHz, 16 MB); 4 logical

processors

32 GB 2 x 146 GB 15K


i2

MUMBAI -

DC Servers

Sr. No

Server Type

OS Details Services Detailed Usage

Processer Ram Hard Disk Model

1 WIN TEL



Backup Server



2 WIN TEL

Windows 2008 Enterprise


Backup Server


SAS

ProLiant BL460c G6


R2 x64

3 WIN TEL


Jump Start Server

Jump Start Server



4 WIN TEL


Phone Banking server 01

Phone Banking

server 01 1Quadcore 4 GB

2 x 300 GB 15K SAS

ProLiant BL460c G6

5 WIN TEL


Phone Banking server 02

Phone Banking

server 02 1Quadcore 4 GB

2 x 300 GB 15K SAS

ProLiant BL460c G6

6 WIN TEL


Internet Banking APP cluster Node

1

Internet Banking

APP cluster Node 1



7 WIN TEL


Internet Banking DB Node 2

Internet Banking

DB Node 2 Quad Core 4 GB

2 x 146 GB 15K SAS

ProLiant BL460c G6

8 WIN TEL


Antivirus Primary Server

Antivirus Primary Server



9 WIN TEL


EMS Server 01 EMS

Server 01 Quad Core 12 GB

2 x 146 GB 15K SAS

ProLiant BL460c G6

10 WIN TEL


EMS Server 02 EMS

Server 02 Quad Core 12 GB

2 x 146 GB 15K SAS

ProLiant BL460c G6

11 WIN TEL


ACS & NMS Node

Network Tools Server



12 WIN TEL


Internet Banking T&D Node

Internet Banking

T&D Node Quad Core 4 GB

2 x 300 GB 15K SAS

ProLiant BL460c G6

13 WIN TEL



Domain Controller



14 WIN TEL



Domain Controller



15 WIN TEL



Domain Controller



16 WIN TEL


Hosting Internet Banking Server



17 WIN TEL


Web Hosting Web

Hosting Quad Core 8 GB

2 x 146 GB 15K SAS

ProLiant BL460c G6

18 WIN TEL


Business Application

Mcafee HIPS

Server Quad Core 4 GB

2 x 146 GB 15K SAS

ProLiant BL460c G6

19 Wintel


Mobile Banking Mobile

Banking 1Quadcore 4 GB

2 x 300 GB 15K SAS

ProLiant BL460c G6

20 Unix

HP-UX B.11.31

Production Server

Production Server

2 Intel(R) Itanium(R) Processor

9320s (1.33 GHz, 16 MB), 8

64 GB 2 x 146 GB 15K


i2


logical processors

(4 per socket)

21 Unix

HP-UX B.11.31

Production Server

Production Server


9320s (1.33 GHz, 16 MB), 8 logical

processors (4 per

socket)

64 GB 2 x 146 GB 15K


i2

22 Unix

HP-UX B.11.31

Production Server

Production Server


9320s (1.33 GHz, 16 MB), 4 logical

processors

48 GB 2 x 146 GB 15K


i2

23 Unix

HP-UX B.11.31

Production Server

Production Server


9320s (1.33 GHz, 16 MB), 4 logical

processors

48 GB 2 x 146 GB 15K


i2

24 Unix

HP-UX B.11.31

UAT Server Testing Server

4 CPU, 1 Intel(R)

Itanium(R) Processor 9320 (1.33 GHz, 16 MB); 4 logical

processors

32 GB 2 x 300 GB 15K


i2

Storage Data

DC

Storage Model EVA4400

Controller 1 HSV300

Controller 2 HSV300

Disk Encloser 1 M6412

Disk Encloser 2 M6412

Disk 15X300 GB

8X450 GB

Total :6TB

DR

Storage Model EVA4400

Controller 1 M6412


Controller 2 M6412

Disk Encloser 1 HSV300

Disk Encloser 2 HSV300

Disk 15X300 GB

8X450 GB

Total :6TB


Annexure-14 Customization Report

Reports Customised for DENA RRB

Report Name Report Details

Report Name Report Details

DEP001 Deposit Accounts Having Zero Balance BROS BILLS RECEIVABLE OUTSTANDING

DEP003 Deposit Interest Applicable as on Date CBILLP

STATEMENT OF CLEAN BILLS PURCHASED OUTSTANDING

GLRPT GL -REPORT CAPFLAT CAPITAL ADEQUECY FLAT FILE

SIRPT SI - REPORT CASHVB CASH VAULT BAL

DLY001 CUSTOMER PROFILES CREATED AS ON DATE UNCLDEP UNCLAIMED DEPOSITS

DLY002 CUSTOMER PROFILES MODOFIED AS ON DATE STOWOA

STATEMENT OF WRITTEN OFF ACCOUNTS

DEP002 Deposit Ledger Based on the Pre-Printed Serial Number DLY033

Report for CCA/ODA a/cs Interest details

DEP004 Report of Pre-Maturly closed deposit DLY032 Report for LAA a/cs Interest

CLG001 Inward Clearing Cheque Return Register EABREC Report for Schemewise count,clear bal

DLY003 ACCOUNTS CONVERTED FROM NEW TO NORMAL CTR001 Cash Transaction Report Ver - 1.0

DLY004 CUSATOMER DETAILS CITY WISE REPORT DLY034

Report for Advance a/cs interest failures

DLY005 CHEQUE DETAILS REPORT DLY035 Report for TDA/SBA a/cs interest failures

DLY006 CHEQUE ISSUED/REVOKED DETAILS REPORT DLY036 Report for A/cs sanction limit expired

DLY007 FROM DORMANT/INOPERATIVE ACCOUNT DETAILS REPORT GLFIG

REPORT FOR GLCODEWISE FIGURES

DLY008 ACCOUNT LIEN DETAILS REPORT GLWISE REPORT FOR GLCODE/PLACEHOLDER FIGURES

DLY009 ACCOUNT LIEN REVOKE DETAILS REPORT CTR CTR Report SET WISE

LET001 CUSTOMER THANKS LETTER GENERATION REPORT LARPT REPORT FOR LOAN INFORMATION

LET002 CUSTOMER WELCOME LETTER GENERATION REPORT MNRPT M AND N STATEMENT

BSRRPT CUSTOMER WELCOME LETTER GENERATION REPORT MNSET M AND N STATEMENT SCHMWISE

DEP005 DEPOSIT MATURITY DETAILS REPORT FRSTMT FRIDAY STATEMENT EXCELL

DEP006 DEPOSIT AUTO RENEWAL DETAILS REPORT DLY037

REPORT FOR HO A/C DAY BALANCE SETWISE

DEP007 DEPOSIT LIEN DETAILS REPORT CCKCC CC/OD/CCKCC Information Register


DEP008 INTEREST PAYBLE REPORT ON FIXED DEPOSITS REPORT WEKLYRPT WEEKLY STATEMENT REPORT

DEP009 DEPOSITS HALF YEARLY INTEREST ACCRUED REPORT AGCRDF

AGRICULTURAL CREDIT SUBMITTED TO NABARD

DEP010 DEPOSITS FORCIBLY RENEWED DETAILS REPORT TRIALB TRIAL BALANCE

DLY011 DECEASED CUSTOMER DETAILS REPORT BSR2 BASIC STATISTICAl RETURNS-2

DLY012 MINIMUM BALANCE CHARGES DETAILS REPORT DAYBOOK DAY BOOK

DLY016 ADVICES ENTERED REPORT NPAM ACCOUNTS SLIPPED TO NPA DUE TO NON_RENEWAL OF LIMITS

DLY013 NO-BOOK TRANSACTION DETAILS REPORT PNPA STATEMENT OF POTENTIAL NPAS

DLY014 DD PAID BUT ADVICE NOT RECEIVED REPORT DLY038 VOUCHER STATETICS

DLY015 ADVICE RECEIVED BUT DD NOT PAID REPORT CCKCC-1

REPORT FOR CCKCC DEBIT(DISB.) ACCOUNTS

DLY017 DD PAID REGISTER CTR3 CTR3-CBATRN Report

DLY018 STOPPED DD REGISTER CTR5 CTR5 Report

DLY019 CUSTOMERS OPENED WITH MINIMUM INFO CTR4 CTR4 Report-CBAACC

DLY020 OVERDUE HEAD REPORT CTR2 CTR2 Report-CBAINP

DLY021 RD Reminder Notice Generation REPORT TDSINT TDS-INTEREST REPORT

DLY022 LINKED DEPOSIT DETAILS REPORT DDREC

CENTRALISED DEMAND DRAFT RECONCILATION

DLY023 SCHEDULED COMMERCIAL BANK DEPOSIT DETAILS REPORT INTCHK Interest Accrual But Not Applied

LOAN002 Report for Monthly Loan disbursed at Branch DDRECO DEMAND DRAFT RECONCILATION

DLY024 PRINT CLEARING SCHEDULE INTCERTT INTEREST CERTIFICATE FOR TDR A/CS

LOAN001 Report for Monthly Loan Sanctioned at branch ACCTINF ACCOUNT INFORMATION OF FI

LOAN005 List of Account Availed Amt. Less Than Sanction Limit INTCERT Interest Certificate for Housing Loans

DFRIRPT TELEGRAM REPORT RECO Recovery Information Register- LAA/ODA/CCA/CCKCC

DLY026

REPORT FOR OLD ACCOUNT NUMBER AND NEW ACCOUNT NUMBER (ONAN) MEMO

SPECIMEN OF MEMO FOR CHEQUE RETURN

FRIRPT FRIDAY REPORT DAYEND CSOLOP REPORT

DLY028 HO RECONCILATION HOINT01 HO INTEREST CALCULATION

DLY030 INTEREST PRODUCT FOR HO A/cs /Other a/cs CONGLB CONSOLIDATED GL REPORT

PLRPT Profit/Loss report INTPAY Interest Payable


DEP012 Customer TDS Projection Report PLBAL PL BALANCE AS ON 31032013

INTSUS INTEREST SUSPENSE ACCOUNTS AIR ANNUAL INFORMATION REPORT (AIR)

CAPANX3 CAPITAL ANNEXURE 3 VCHR PRINT DR/CR VOUCHER

BCRL STATEMENT OF OLD ITEMS IN CREDIT RECEIVABLES EXCRPT EXCEPTION REPORT

ACLP1 AGGREGATE CREDIT LIMIT ABOVE 1 LAKH 15H 15H Certificate

CRLM10 VARIATION OF CREDIT LIMIT OF Rs 10 CRORES FORM16 FORM16 REPORT

RAQ ASSET QUALITY SASCL SASCL REPORT

BPBCA BILLS PAYABLE BANKER CHEQUE/IMPREST A/c RTGS1 RTGS Report

CURCONS CURRENCY WISE CONSOLIDATION RTGS2 RTGS INWARD REPORT

BIRDO BREAKUP OF DEPOSITS BY INTEREST RATE RANGE ACCTINFO ACCOUNT INFORMATION

LMSABA LIMIT SANCTIONED AND BALANCE OUTSTANDING IN BORROWAL A/c PENDSIGN REPORT FOR PENDING SIGNATURE

ATUB LIST OF AUTHORISED USERS IN BRANCH SBADD ACCOUNT DETAILS

SIGNUPL SIGNATURE NOT UPLOADED NONKYC NON-KYC DETAILS REPORT

SIGNV SIGNATURE NOT VERIFIED INTSTAT Interest Status Report

MMJ MAJOR WHOSE MINOR FLAG IS Y RECO1 No Credit Recovery Information Register- LAA/ODA/CCA/CCKCC

TMCVS TRANSACTION CREATED AND VERIFIED BY SAME USER ACBAL

Ason Date Account Balances(Schemewise)

LOCKNOM LOCKER NOMINATION REGISTER ACAMT Ason Date Account Balances(Amountwise)

ACOPTL THANKS LETTER TO INTRODUCER LACERT Interest Certificate for Housing Loans(Actual)

BPCERT CERTIFICATE OF BALANCE KYCRPT KYC DETAILS REPORT

ADVJOT ADVANCE JOTTING WITH INTEREST SUSPENSE ATMREQ ATM CARD REQUEST REPORT

ODINTPRO OVERDUE INTEREST PROVISION ADHAR List Of Accounts(AADHAR ID)

LABW LOANS AND ADVANCES BORROWAL WISE ATMRECO ATM RECONCILATION

BPPO MORE THAN ONE MONTH OLD IN BILLS PAYABLE PAY ORDER CTRDATA CTR DATA REPORT

VWLAD LOANS AND ADVANCES VILLAGE WISE ATMTR ATM TRANACTION REPORT

PFCCR PROFORMA FOR COUNTERFEIT CURRENCY AADHAR AADHAR REPORT

DMOWC DEPOSITS/ADVANCES IN WOMEN CLIENTS KYCPEND NON KYC DATA REPORT


COAREP

STATEMENT ON SEGMENT/SECTOR WISE ADVANCES RTGS3

RTGS INWARD SETTLEMENT REPORT

FRTWO FORMAT FOR TECHNICAL WRITE OFF INCOME

INMC�OD�OD�COME EXPENSES STATUS

CAPANX1 CAPITAL ADEQUECY ANNEXURE-1 DEP013 TDS REPORT

DLY031 Report for TDA a/cs Interest KCCEXP KCC EXPIRY FREEZE ACCOUNTS LIST

BSR4 SURVEY OF OWNERSHIP OF DEPOSITS RECONATM RECONCILATION ATM DATA

PNLCONS Profit and Loss Consolidated ACNT ACCOUNT OPEN LIST

PNLREP Profit and Loss Analysis SUBTRAN SUBVENTION TRANACTION

CASHREP CASH SCROLL SUBACNT SUBVENTION ACCOUNT

BSR7

QUATERLY RETURN ON AGGREGATE DEPOSITS AND GROSS CREDIT RTGS2A RTGS INWARD REPORT

CASHBAL Cash Balance Report UNCLAIM UNCLAIM ACCOUNT LIST

CAPADQ CAPITAL ADEQUECY NKC NON KYC COUNT

CAPANX2 CAPITAL ADEQUECY ANNEXURE-2 MOB CUST_DETAIL

CAPANX3 CAPITAL ADEQUECY ANNEXURE-3 LABEL labeling details

CAPANX4 CAPITAL ADEQUECY ANNEXURE-4 TXN TOTAL TRANSACTION COUNT

CAPANX5 CAPITAL ADEQUECY ANNEXURE-5 PMJJBY PMJJBY DATA

BRSUS BILLS REALIZATION SUSPENSE PMSBY PMSBY DATA

SUNDB SUNDRY DEBTORS STATEMENT TDS CODE TDS-INTEREST REPORT

PRODU PURPOSE WISE OVERDUE OF ANALYSIS APY APY DATA

ZERO_BAL PMJDY ZERO BALANCE PMJD PMJDY LINK WITH AADHAR


Annexure-15 Conformity with Hard Copy

Proforma of letter to be given by all the Bidders participating in the Core Banking Project on

their official letterheads

To

General Manager,

Information Technology Department

Dena Bank, Dena Project Office,

Dena Bhavan - A

Patel Estate, Behind Telephone Exchange,

Jogeshwari - West, Mumbai - 400102

Sir,

Sub: Core Banking Project – Dena Bank Sponsored RRB-DGGB

Further to our proposal dated , in response to the Request for Proposal (Bank’s tender No.

HO/ITD/RRB/625/2015 hereinafter referred to as “RFP”) issued by Dena Bank (“Bank”) we

hereby covenant, warrant and confirm as follows:

The soft-copies of the proposal submitted by us in response to the RFP and the related addendums

and other documents including the changes made to the original tender documents issued by the

Bank, conform to and are identical with the hard-copies of aforesaid proposal submitted by us, in all

respects.

Yours faithfully,

Authorized Signatory

Designation

Bidder’s corporate name


Annexure-16 Terms & Condition Compliance

Comments on the Terms & Conditions, Services and Facilities provided:

[Please provide your comments on the Terms & conditions in this section. You are requested to

categorize your comments under appropriate headings such as those pertaining to the Scope of work,

Approach, Work plan, Personnel schedule, Curriculum Vitae, Experience in related projects etc. You

are also requested to provide a reference of the page number, state the clarification point and the

comment/ suggestion/ deviation that you propose as shown below.]

Sr. No. Page # Point / Section #

Clarification point as stated in the tender document

Comment/ Suggestion/ Deviation

Dena Bank Banks (RRB) sponsored by Dena Bank Annexure - 6 Technical Compliance 74 Annexure - 7 Query...

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Transcript of Dena Bank Banks (RRB) sponsored by Dena Bank Annexure - 6 Technical Compliance 74 Annexure - 7 Query...