Delhi Metro Railway's Stakeholder Management
-
Upload
siddharth-swain -
Category
Leadership & Management
-
view
150 -
download
5
Transcript of Delhi Metro Railway's Stakeholder Management
![Page 1: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/1.jpg)
PRESENTING BY- Siddharth Swain
MBA RE&UI , RICSBE (E&C)
A Project on Stake Holder Management on DMRC
![Page 2: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/2.jpg)
Name – Delhi Metro Owner – Delhi Metro rail Corporation
Limited Locale – NCR, India Transit type – Rapid Transit / Metro Number Of lines – 6 Colour coded
lines Number of stations- 160, Including 6
Airport Express way stations Headquarter – Metro Bhawan,
Barakhamba Road, New Delhi Website – Delhi Metro Rail corporation
Ltd. Began Operation – 24th Dec 2002,
12years Ago No. Of Trains – 216 System Length – 213 KM
ABOUT DMRC -
![Page 3: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/3.jpg)
First operation- 2002-12-24Terminal-Dilshad to RithalaStations-21 Trains – 31
Length -25.09 KM
First operation- 2004-12-20Terminal-Samaypur Badli to
Huda City CentreStations-37 Trains – 60
Length -49 KM
First operation- 2005-12-31
Terminal-Noida City Centre to
Dwarka Sec -21Station-44 Train –70Length -49.93 KM
First operation- 2010-01-07
Terminal-Yamuna Bank to Vaishali
Stations-07 Length -8.74 KM
First operation- 2010-10-03
Terminal-ITO to Escorts Mujesar
Stations-28 Trains – 31
Length -35.17 KM
First operation- 2011-02-23
Terminal-New Delhi to Dawarka
Sec 21Stations-6 Trains 08Length -22.70 KM
First operation- 2010-04-03
Terminal-Indralok to Mundka
Stations-14 Trains – 16
Length -15.14KM
First operation- 2011-08-27
Terminal-Ashok Park to Kriti Nagar
Stations-02 Length -3.32KM
TIMELINE
![Page 4: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/4.jpg)
![Page 5: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/5.jpg)
Delhi Metro Rail
Corporation Limited (DMRC)
AREA OF OPERATIONS:Delhi National
Capital Region(NCR)
HEADQUARTERS:Metro Bhawan,
Fire Brigade Lane, Barakhamba Road,
New Delhi
PRODUCT AND SERVICES:
Mass Urban Transportation
MISSION AND VISION:
1)To cover the whole of Delhi and adjoining areas by the
year 2021.2)To serve the customers
including “differently abled customers” with passion.
3)To make Delhi Metro self sustainable.
4)Commuting experience in Delhi Metro to be a customer
delight.
OWNERSHIP AND LEGAL FORM:
DMRC was registered on 3rd May 1995 under GNCTD & the Central Government to
implement the construction and operation of a world class Mass Rapid Transport System (MRTC)
![Page 6: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/6.jpg)
CULTURE
![Page 7: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/7.jpg)
Name of the officer/designation(INTERNAL)
Common Address:DMRC Ltd.,Metro Bhawan,Fire Brigade Lane,Barkhamba Road,New Delhi-110011) Dr. Mangu Singh (Managing Director)2) Shri H.S. Anand (Director of Rolling Stock)3) Shri Jitendra Tyagi (Director of works)4) Shri S.D. Sharma (Director of Business Development)5) Shri D.K. Saini (Director of Project and Planning)6) Shri Sharat Sharma (Director of Operations)7) Shri K.K. Saberwal (Director of Finance)8) Shri A.K. Gupta (Director of Electrical)
![Page 8: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/8.jpg)
Name of the officer/designation(EXTERNAL)
1) Shri Shankar Aggarwal (Chairman DMRC Ltd. & Secretary UD)
2) Shri D.M. Spolia (Director DMRC Ltd. & Chief Secretary GNCTD)
3) Smt. Naini Jayaseelan (Director DMRC Ltd. & Member Secretary NCRPB)
4) Shri Balwinder Kumar (Director DMRC Ltd. & Vice Chairman DDA)
5) Dr. M.M. Kutty(Director DMRC Ltd. & Principal Secretary Finance GNCTD)
6) Shri C.K. Khaitan(Director DMRC Ltd. & Joint Secretary UT)7) Shri Gyanesh Bharti(Director DMRC Ltd. & Secretary cum
commissioner Transport GNCTD)
![Page 9: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/9.jpg)
Organizational Supply Chain
![Page 10: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/10.jpg)
Phase1Rs10571 crores
JICA 60%
5%Interest free subordinate
GOI equity14.00%
Property development
7.00%
GNCTD Equity
14.00%
![Page 11: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/11.jpg)
Phase 2 Rs18,783
JICA Loan 54.47%
GOI equity 16.39%
Interest free subordinate
3.83%
DMRC internal accoutres
5.59%
GNCTD Equity
16,39%
Interest free subordinate for
central tax 2.73%
![Page 12: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/12.jpg)
Phase 3 Rs41079 crores
JICA loan 48.57%
GNCTD Equity
10,04%
GOI Equity 10.04%
Land and central tax
13.39%
Property development
DMRC 7.34%
Grant 10.62%
![Page 13: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/13.jpg)
IDENTIFICATION OF STAKE HOLDERS
Technique Used – Mind Mapping
COMPANY
Employees
Owener
Managers
Suppliers
Society
Govt.
Investors
Customers
INTERNAL EXTERNAL
![Page 14: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/14.jpg)
![Page 15: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/15.jpg)
![Page 16: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/16.jpg)
1. Govt. Departments
2. Investors
![Page 17: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/17.jpg)
3. Contractors
4. Consultants
![Page 18: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/18.jpg)
5. Safety & Operations
CISF - 3,500+
CCTV- 5,200+
6500+
EMPLOYEES
579+ Executives & 6341+ non Executives50 Employees per Km
![Page 19: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/19.jpg)
5. Safety & Operations
w
ATO- SIEMENS , GERMAN
ATC – M/S ALSTOM , France
Fully Automated Train has been offered by French Defense & Civilian Tech Major Thales
CAF Beasain , Spain for Airport Line
![Page 20: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/20.jpg)
6. Tertiary & Others
![Page 21: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/21.jpg)
![Page 22: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/22.jpg)
![Page 23: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/23.jpg)
MEDIA & Advertisements
![Page 24: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/24.jpg)
![Page 25: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/25.jpg)
![Page 26: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/26.jpg)
PIL-DOMINANT PI-FORCEFUL PL-
INFLUENCIAL P-CONCERNED IL-DORMANT L-MARGINAL I-VULNERABLE
CLIP INDICATOR
![Page 27: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/27.jpg)
![Page 28: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/28.jpg)
• Labour• Local Citizens• PAFs• Local Bodies(DDA,MCD,MoUD)• Indian Railways• Delhi Traffic Police• Commercial Owners• Consultants
• Local NGOs• NFPA• Commercial Owners • DUAC• Environmental & Pollution
control Board• World Bank• PWD• DRC
• GOI• Media• GNCTD• Heritage Site Clearance • RITES
• GOI• JICA• Govt, Of Delhi• CPMs• Employees• Media• Ridership• Internal DMRC• Contractors• CISF
STAKEHOLDER ANALYSIS GRIDPO
SETI
VEN
EGAT
IVE
LOW HIGH
![Page 29: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/29.jpg)
INTREST MATRIX
![Page 30: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/30.jpg)
SUCCESS FOR PROJECT TEAM-
Involved in planning & Implementation of
Metro Rail Project for smooth transport and
succeeded
FOR GOI & OTHER DEPT. –
Great returns , Value for
money ,satisfied citizens ,Developme
nt status.
COMMUNITY & RIDERSHIP –
Affordable & Easy transport avoiding
the traffic rush
INFORM CONSULT INVOLVE COLLABORATE EMPOWER
Stake holder Stakeholder Stakeholder Stakeholder StakeholderJICA , Consultants,Contractors,EnvironmentalClearance.
JICA,MoUD,Panel of Lawyers ,Consultants , Contractors ,Heritage Site Clearance .
GOI , GNCTD , JICA , CPMs , Media , MoUD, NFPA, Indian Rail, Internal DMRC, Delhi Traffic Police ,Heritage Site Clearance , Contractors , Consultants .
GOI,GNCTD,CPMs,Employees,Labour,Media,Ridership,Local Families,PAFs,Local Bodies,MoUD,Indian Rail,Internal DMRC,Delhi Traffic, police, Comercial Owners,DUAC , NGOs
GOI,GNCTD,CPMs,Employees, Local Families,Indian Rail, Internal DMRC,DUAC,NGOs
Strategic Engagement Plan
![Page 31: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/31.jpg)
INTERNAL EXTERNAL
1st Level 2nd Level 3rd level 1st Level 2nd Level 3rd level
Chairman Chief Engineer Employees PassengersEnvironmental Clearance
Local Communities
Managaging Director
Project Managers Labours JICA
Companies Contractors DUAC
Indian railwayMarketing Director Govt. of Delhi
Companies Advertisement NFPA
GOI DDA
Environmental And Pollution Controll Board
MCDDelhi Traffic Police
NDMC PWD
MOUD Retail & Business
CISF
RITES
ngo
World bank
Media
Heritage Site
INTERNAL EXTERNAL1st Level 2nd Level 3rd level 1st Level 2nd Level 3rd level
Chairman Chief Engineer Employees PassengersEnvironmental Clearance
Local Communities
Managaging Director
Project Managers Labours JICA
Companies Contractors DUAC
Indian railwayMarketing Director Govt. of Delhi
Companies Advertisement NFPA
GOI DDA
Environmental And Pollution Controll Board
MCDDelhi Traffic Police
NDMC PWD
MOUDRetail & Business
CISF RITES ngo World bank Media Heritage Site
LIST OF CRITICAL STAKEHOLDERS
![Page 32: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/32.jpg)
![Page 33: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/33.jpg)
![Page 34: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/34.jpg)
![Page 35: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/35.jpg)
![Page 36: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/36.jpg)
![Page 37: Delhi Metro Railway's Stakeholder Management](https://reader035.fdocuments.net/reader035/viewer/2022081417/588531ef1a28ab26518b5143/html5/thumbnails/37.jpg)