PRESENTING BY- Siddharth Swain

MBA RE&UI , RICSBE (E&C)

sid1821@gmail.com

A Project on Stake Holder Management on DMRC

Name – Delhi Metro Owner – Delhi Metro rail Corporation

Limited Locale – NCR, India Transit type – Rapid Transit / Metro Number Of lines – 6 Colour coded

lines Number of stations- 160, Including 6

Airport Express way stations Headquarter – Metro Bhawan,

Barakhamba Road, New Delhi Website – Delhi Metro Rail corporation

Ltd. Began Operation – 24th Dec 2002,

12years Ago No. Of Trains – 216 System Length – 213 KM

ABOUT DMRC -

First operation- 2002-12-24Terminal-Dilshad to RithalaStations-21 Trains – 31

Length -25.09 KM

First operation- 2004-12-20Terminal-Samaypur Badli to

Huda City CentreStations-37 Trains – 60

Length -49 KM

First operation- 2005-12-31

Terminal-Noida City Centre to

Dwarka Sec -21Station-44 Train –70Length -49.93 KM

First operation- 2010-01-07

Terminal-Yamuna Bank to Vaishali

Stations-07 Length -8.74 KM

First operation- 2010-10-03

Terminal-ITO to Escorts Mujesar

Stations-28 Trains – 31

Length -35.17 KM

First operation- 2011-02-23

Terminal-New Delhi to Dawarka

Sec 21Stations-6 Trains 08Length -22.70 KM

First operation- 2010-04-03

Terminal-Indralok to Mundka

Stations-14 Trains – 16

Length -15.14KM

First operation- 2011-08-27

Terminal-Ashok Park to Kriti Nagar

Stations-02 Length -3.32KM

TIMELINE

Delhi Metro Rail

Corporation Limited (DMRC)

AREA OF OPERATIONS:Delhi National

Capital Region(NCR)

HEADQUARTERS:Metro Bhawan,

Fire Brigade Lane, Barakhamba Road,

New Delhi

PRODUCT AND SERVICES:

Mass Urban Transportation

MISSION AND VISION:

1)To cover the whole of Delhi and adjoining areas by the

year 2021.2)To serve the customers

including “differently abled customers” with passion.

3)To make Delhi Metro self sustainable.

4)Commuting experience in Delhi Metro to be a customer

delight.

OWNERSHIP AND LEGAL FORM:

DMRC was registered on 3rd May 1995 under GNCTD & the Central Government to

implement the construction and operation of a world class Mass Rapid Transport System (MRTC)

CULTURE

Name of the officer/designation(INTERNAL)

Common Address:DMRC Ltd.,Metro Bhawan,Fire Brigade Lane,Barkhamba Road,New Delhi-110011) Dr. Mangu Singh (Managing Director)2) Shri H.S. Anand (Director of Rolling Stock)3) Shri Jitendra Tyagi (Director of works)4) Shri S.D. Sharma (Director of Business Development)5) Shri D.K. Saini (Director of Project and Planning)6) Shri Sharat Sharma (Director of Operations)7) Shri K.K. Saberwal (Director of Finance)8) Shri A.K. Gupta (Director of Electrical)

Name of the officer/designation(EXTERNAL)

1) Shri Shankar Aggarwal (Chairman DMRC Ltd. & Secretary UD)

2) Shri D.M. Spolia (Director DMRC Ltd. & Chief Secretary GNCTD)

3) Smt. Naini Jayaseelan (Director DMRC Ltd. & Member Secretary NCRPB)

4) Shri Balwinder Kumar (Director DMRC Ltd. & Vice Chairman DDA)

5) Dr. M.M. Kutty(Director DMRC Ltd. & Principal Secretary Finance GNCTD)

6) Shri C.K. Khaitan(Director DMRC Ltd. & Joint Secretary UT)7) Shri Gyanesh Bharti(Director DMRC Ltd. & Secretary cum

commissioner Transport GNCTD)

Organizational Supply Chain

Phase1Rs10571 crores

JICA 60%

5%Interest free subordinate

GOI equity14.00%

Property development

7.00%

GNCTD Equity

14.00%

Phase 2 Rs18,783

JICA Loan 54.47%

GOI equity 16.39%

Interest free subordinate

3.83%

DMRC internal accoutres

5.59%

GNCTD Equity

16,39%

Interest free subordinate for

central tax 2.73%

Phase 3 Rs41079 crores

JICA loan 48.57%

GNCTD Equity

10,04%

GOI Equity 10.04%

Land and central tax

13.39%

Property development

DMRC 7.34%

Grant 10.62%

IDENTIFICATION OF STAKE HOLDERS

Technique Used – Mind Mapping

COMPANY

Employees

Owener

Managers

Suppliers

Society

Govt.

Investors

Customers

INTERNAL EXTERNAL

1. Govt. Departments

2. Investors

3. Contractors

4. Consultants

5. Safety & Operations

CISF - 3,500+

CCTV- 5,200+

6500+

EMPLOYEES

579+ Executives & 6341+ non Executives50 Employees per Km

5. Safety & Operations

w

ATO- SIEMENS , GERMAN

ATC – M/S ALSTOM , France

Fully Automated Train has been offered by French Defense & Civilian Tech Major Thales

CAF Beasain , Spain for Airport Line

6. Tertiary & Others

MEDIA & Advertisements

PIL-DOMINANT PI-FORCEFUL PL-

INFLUENCIAL P-CONCERNED IL-DORMANT L-MARGINAL I-VULNERABLE

CLIP INDICATOR

• Labour• Local Citizens• PAFs• Local Bodies(DDA,MCD,MoUD)• Indian Railways• Delhi Traffic Police• Commercial Owners• Consultants

• Local NGOs• NFPA• Commercial Owners • DUAC• Environmental & Pollution

control Board• World Bank• PWD• DRC

• GOI• Media• GNCTD• Heritage Site Clearance • RITES

• GOI• JICA• Govt, Of Delhi• CPMs• Employees• Media• Ridership• Internal DMRC• Contractors• CISF

STAKEHOLDER ANALYSIS GRIDPO

SETI

VEN

EGAT

IVE

LOW HIGH

INTREST MATRIX

SUCCESS FOR PROJECT TEAM-

Involved in planning & Implementation of

Metro Rail Project for smooth transport and

succeeded

FOR GOI & OTHER DEPT. –

Great returns , Value for

money ,satisfied citizens ,Developme

nt status.

COMMUNITY & RIDERSHIP –

Affordable & Easy transport avoiding

the traffic rush

INFORM CONSULT INVOLVE COLLABORATE EMPOWER

Stake holder Stakeholder Stakeholder Stakeholder StakeholderJICA , Consultants,Contractors,EnvironmentalClearance.

JICA,MoUD,Panel of Lawyers ,Consultants , Contractors ,Heritage Site Clearance .

GOI , GNCTD , JICA , CPMs , Media , MoUD, NFPA, Indian Rail, Internal DMRC, Delhi Traffic Police ,Heritage Site Clearance , Contractors , Consultants .

GOI,GNCTD,CPMs,Employees,Labour,Media,Ridership,Local Families,PAFs,Local Bodies,MoUD,Indian Rail,Internal DMRC,Delhi Traffic, police, Comercial Owners,DUAC , NGOs

GOI,GNCTD,CPMs,Employees, Local Families,Indian Rail, Internal DMRC,DUAC,NGOs

Strategic Engagement Plan

INTERNAL EXTERNAL

1st Level 2nd Level 3rd level 1st Level 2nd Level 3rd level

Chairman Chief Engineer Employees PassengersEnvironmental Clearance

Local Communities

Managaging Director

Project Managers Labours JICA

Companies Contractors DUAC

Indian railwayMarketing Director Govt. of Delhi

Companies Advertisement NFPA

GOI DDA

Environmental And Pollution Controll Board

MCDDelhi Traffic Police

NDMC PWD

MOUD Retail & Business

CISF

RITES

ngo

World bank

Media

Heritage Site

INTERNAL EXTERNAL1st Level 2nd Level 3rd level 1st Level 2nd Level 3rd level

Chairman Chief Engineer Employees PassengersEnvironmental Clearance

Local Communities

Managaging Director

Project Managers Labours JICA

Companies Contractors DUAC

Indian railwayMarketing Director Govt. of Delhi

Companies Advertisement NFPA

GOI DDA

Environmental And Pollution Controll Board

MCDDelhi Traffic Police

NDMC PWD

MOUDRetail & Business

CISF RITES ngo World bank Media Heritage Site

LIST OF CRITICAL STAKEHOLDERS