Defusing Digital Drama with Andrea Weckerle

Defuse Digital Drama! with Andrea Weckerle

Vocus Webinar

Diffusing Digital Drama

Andrea WeckerleFounder, CiviliNation

CiviliNation

Web: http://Civilination.org/

Facebook: CiviliNation

Twitter: @aweckerle and

@civilination

CiviliNation

http://civilination.org/

Available at:

• CiviliNation.org/civility-in-the-digital-age

• Amazon.com

• BarnesandNoble.com

CiviliNation

http://www.civilination.org/civility-in-the-digital-age

What’s the Problem?

CiviliNation

“Hey guess what?” by Rick http://www.flickr.com/photos/spine/2442711126/

http://www.flickr.com/photos/spine/2442711126/

http://www.flickr.com/photos/spine/2442711126/

Where Is It Happening?

“Blue Earth” by Catalina Olavarria http://www.flickr.com/photos/catikaoe/144550404/

CiviliNation

Who Cares? Online Reputation = Reputation

CiviliNation

What is Conflict? CiviliNation

“Conflict (Chess II)” by Cristian V. http://www.flickr.com/photos/shyald/409601105/

Webinar SurveyCiviliNation

CiviliNation

The Spectrum of Online Criticism & Attacks

All is well Full-blown online crisis

CiviliNation

Approaching Online Conflict Management

as a Business Process

CiviliNationThe Different Types of

Online Conflicts

Source: Civility in the Digital Age (Que, 2013), page 60

CiviliNationPermutations of

the Different Types

“It’s all about color” by Carol L. Simmons http://www.flickr.com/photos/carol_simmons/8335249730/

CiviliNation

Content-based

Personality-based

Power-based

Identity-based

Conflict Issue Categories

CiviliNation


Content-based

Personality-based

Power-based

Identity-based

CiviliNation

Content-based

Personality-based

Power-based

Identity-based


Who Are The Troublemakers?

CiviliNation

“Bedsite Table”” by Rachel Scotland http://www.flickr.com/photos/66400171@N06/6155043473/

TrollsCiviliNation

Photo by Patrick Africanus in the public domain via Wikimedia Commons

SockpuppetsCiviliNation

“checkuser sockpuppet” by Cary Bass http://www.flickr.com/photos/bastique/3396034823/

DefamersCiviliNation

“Pants on Fire” by Mike Licht http://www.flickr.com/photos/notionscapital/4218906145/

Difficult PeopleCiviliNation

“The evil ‘I’ “ by Janos-Csongor Kerekes http://www.flickr.com/photos/kjcs/8039318200/

Some Foundational Skills CiviliNation

“listen” by sanickels http://www.flickr.com/photos/9137715@N05/3261686821/ “Peace begins with a smile - Mother Teresa” by Kate Ter Haar listen” http://www.flickr.com/photos/katerha/5261135917/

Your Personal Conflict Style

Source: Civility in the Digital Age (Que, 2013), page 112

Online Conflict Style Quiz: Which One Are You? - quiz on pp. 122 of the book

CiviliNation

1. Competing: The Warrior

2. Coercing: The Bulldozer

3. Circumventing: The Dodger

4. Compliant: The Pacifier

5. Compromising: The Negotiator

6. Covert: The Operative

7. Collaborative: The Resolver

“Question Mark Sign” by Collin Kinner http://www.flickr.com/photos/colinkinner/2200500024/

What Can You Do?CiviliNation

Do you need to respond?

If When How

CiviliNation First Step

CiviliNation Next...

“Triage, First Aid Tent” by Brian Gratwicke http://www.flickr.com/photos/briangratwicke/5898801173/

CiviliNation Next...

“Triage_” by Tim Seuss http://www.flickr.com/photos/lord_yo/219762676/

CiviliNation Is the other side open

to resolution?

“handshake” by buddawiggi http://www.flickr.com/photos/buddawiggi/5987710858/

CiviliNation Form of Expression

Matters, Part 1

“Male-neutral mask Plaster Mold Making model” by Douglass R. Witt http://www.flickr.com/photos/school_of_witt/8297062303/

CiviliNation

Form of Expression Matters, Part 2

“Words Hit Like Fists” by Sue Cline http://www.flickr.com/photos/suecline/2766531962/

Monitor Your Online Reputation CiviliNation

CiviliNation Your Team

“Light Bulb #1” I love PR (public relations)” by Chick Coker http://www.flickr.com/photos/caveman_92223/3346906435/

Web: http://civilination.org/

Facebook: CiviliNation

Twitter: @aweckerle and

@civilination

CiviliNation

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