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START HERE

Easy Setup

GuideComcast Digital Voice

Comcast High-Speed Internet

CDV-HSI-NA-SIK-30.indd 1 6/29/10 2:42 PM


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Welcome!

Please follow the easysteps contained in thisguide to begin your

Comcast experience.

Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Whats Inside Your Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Hooking Up Your Digital Voice Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8

Connecting Your Phone to the Digital Voice Modem . . . . . . . . . . . . . . . . . . . . 7

Connecting Your Computer to the Digital Voice Modem . . . . . . . . . . . . . . . . . 8

Activating Your Comcast Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11



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Installation Overview

3 Easy Steps

1. Review kit contents2. Hook up your Digital Voice Modem (Internet and phone)

3. Activate your Comcast service

What You Will NeedYou will be installing and activating multiple services in your home today, including

Comcast Digital Voiceservice. For that reason, an alternate telephone (for example: a

cell phone) is required to call us to activate.

You will also want to have your welcome letter available when you call to activateservice, as you may need to reference your account number, Comcast Digital Voice

telephone number and the equipment serial numbers during activation.

What We Will Do

Remember, we have you covered! If you are transferring your current telephone

number from another service provider, Comcast will transfer your number for you. It

is important that you DO NOT contact your phone service provider and disconnect

your service. Doing so may prevent you from keeping your current telephone number

once your Digital Voice service is activated. If you are a new Comcast customer, a technician will visit your home to ensure your

service is connected properly to the outside of your house. They will leave a door

hanger indicating that they were there. You must wait until the technician has visited

before activating your service.

Important ReminderThe Digital Voice Modem included with this kit is capable of providing both Comcast

High-Speed Internet and Digital Voice services. If you currently own or lease a modem

for your Comcast High-Speed Internet service, you may replace it with the DigitalVoice Modem included with this kit. If you are already leasing a modem from Comcast

and choose to replace it with the Digital Voice Modem, you must return your old

modem to Comcast to avoid any additional equipment charges.



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4

Welcome Letter

Account Number Digital Voice Phone Number

Equipment Serial Numbers

Easy Setup Guide

User Guide

Internet and Phone Equipment

Device Digital Voice Modem

Splitter

3-ft. Coax Cable

20-ft. Coax Cable

Nail Clips

Ethernet Cable

Battery

Power Cord

Extra EquipmentEvery installation is a little different. If after connecting all your devices you find that

you have an extra cable, or that you did not need to use the splitter, thats ok! Weve

provided enough equipment to allow for a variety of installation scenarios.

1 Whats Inside Your Kit



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Internet and Phone Equipment

User GuideComcast Digital Voice


1 Whats Inside Your Kit

START HERE

Easy SetupGuideComcast Digital Voice


Coax Cables

(3 ft. and 20 ft.)

Battery

Digital Voice

Modem

Ethernet

Cable

Splitter

Nail Clips

Power Cord



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6

Connecting Your Digital Voice Modem

Digital Voice Modem

CableWall Outlet

1

Electrical

Wall Outlet

Battery BayArea

To Grounded110 AC Power

Outlet3

2

Power CordCoax Cable

Connection

20-ft. CoaxCable

Set up your Digital Voice Modem near a cable outlet where you can easily connect

your computer and telephone. You will not be using your home telephone wall jack

outlets for this installation, so do not connect the Digital Voice Modem to your home

telephone wall outlets.

1. Insert the battery into bay area 1 on the Digital Voice Modem until it locks into place.

Please refer to the manufacturers battery installation instructions for additional

assistance.

2. Connect the coax cable from your cable wall outlet to the connection on the Digital

Voice Modem.

3. Plug the Digital Voice Modem power cord into a household power outlet and into the

Digital Voice Modem. (Do not connect the Digital Voice Modem to an outlet that is

controlled by a light switch).

Alternate Setup Instructions:If you only have one outlet to connect multiple products

(Digital Cable and Digital Voice Modem), please see the setup diagram on page 10.

Important Note: The Digital Voice Modem requires electrical power and comes

with a battery for back up power. The battery must be installed for the DigitalVoice Modem to function and for phone service to be available during an

electrical power outage. Failure to install the battery will prevent you from using

your phone service, including dialing 911 in the case of an emergency during a

power outage.

2 Hooking Up Your Digital Voice Modem

* Image may not reflectactual battery



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Connecting Your Phone to the Digital Voice Modem

1

Ethernet Jack

Phone

Digital Voice Modem

CableWall Outlet

ElectricalWall Outlet

CoaxCable


Outlet

1. Connect the telephone cord from your telephone into the Line 1 jack on the Digital

Voice Modem. If you are using a cordless phone, be sure to plug the phones power

cord into a nearby electrical outlet.

Important Notes Regarding Cordless Phones

You can use any standard corded or cordless phone with this service.

If you choose to use a cordless phone, note that if there is a power outage your

cordless phone will not work. A corded phone will work as long as the Digital Voice

Modem battery stays charged.

To avoid frequency interference, place the cordless phone base a minimum of five

feet away from the Digital Voice Modem.

Continue to Next Page



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Connecting Your Computer to the Digital Voice Modem

PC (backside)

EthernetCard (NIC)

Ethernet Jack

CoaxCable

CableWall Outlet

Electrical

Wall Outlet


Outlet

Power Cord

EthernetConnection

2

3Coax CableConnection

Digital Voice Modem

Establish Ethernet Connection

1. Turn on your computer.

2. Plug one end of the Ethernet cable that came with the kit into the Ethernet port on

your computer.

3. Connect the other end of the Ethernet cable to the Ethernet jack on the back of the

Digital Voice Modem.

If you do not have an existing Ethernet port (it looks like a wide phone jack), follow the

instructions below for installing the Network Interface Card (NIC). If you have difficultyconnecting the NIC, contact the computer manufacturers support.

To Install Ethernet NIC (Optional)

A. Turn off your computer and unplug it from the electrical outlet.

B. Unplug any peripheral devices (printer, monitor, keyboard, etc.) from the computer.

C. Follow the installation instructions that were shipped with your Ethernet NIC.

D. Refer to the section above to establish your Ethernet connection.

NOTE:If you require an alternate connection, proceed to page 10.




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You have completed

your phone and

Internet installation.

Please proceed to page 11.



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10

Digital Voice Modem

CableWall Outlet

Cable Box,VCR or DVD-R

Splitter

2

1

ElectricalWall Outlet

3-ft. CoaxCable

20-ft. CoaxCable

ExistingCoaxCable

Battery BayArea


Outlet

4

3

5

Power CordCoax CableConnection

If you are using the same cable wall outlet as your TV, please follow these setup

instructions:

1. Insert the battery into bay area 1 on the Digital Voice Modem until it locks

into place. Please refer to the manufacturers battery installation instructions for

additional assistance.

2. Connect the 3-ft. coax cable between the cable wall outlet and the single-port side

of the splitter (splitter included in the kit).

3. Connect the 20-ft. coax cable between the open splitter port and the coax cable

connection on the Digital Voice Modem.

4. Connect the coax cable between the open splitter and the coax cable connection on

your digital cable box (or TV).

5. Plug the Digital Voice Modem power cord into a household power outlet and into the

Digital Voice Modem. (Do not connect the Digital Voice Modem to an outlet that is

controlled by a light switch).

Important: Failure to install the battery will prevent phone service from functioning

during an electrical power outage.

NOTE:In this scenario, you will need to connect the Digital Voice Modem to your

telephone and computer as described on pages 7 and 8.

Alternate Setup: Connection for Single Outlet

* Image may not reflectactual battery



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CDV HSI NA SIK 0710

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