70 Quint Avenue #1, Allston, MA 02134 (313)-213-4568 damonlham@gmail.com

DAMON L. HAMILTON 70 Quint Avenue #1 | Allston, Massachusetts, 02134 | (313)-213-4568 | damonlham@gmail.com

E D U C A T I O N

UNIVERSITY OF MICHIGAN Ann Arbor, MI Bachelor of Science in Engineering, Industrial and Operations Engineering December 2013

IOE GPA: 3.5

Honors: College of Engineering Dean’s List: Winter 2013, Fall 2013

Relevant Coursework: Intro to Computation and Programming, Operations Modeling, Probability and Statistics for Engineers,

Intro to Markov Processes, Linear Stat Models, Data Processing, Intro to Optimization Methods,

Simulation, Decision Analysis, Global Cultural Systems Engineering

Software Proficiency: Microsoft Office Suite: Word, Excel, Visio- BPMN, Outlook, PowerPoint, SharePoint; JIRA

P R O F E S S I O N A L E X P E R I E N C E

AETHENAHEALTH Watertown, MA

Integration Design Associate October 2016 – Present

Designed interfaces between health care clients and third-party vendor platforms. Communicated with clients and venders to

determine workflows and opportunities to implement interfaces in order to automate communication of patient data. Served as internal

subject matter expert for Medicare Access and CHIP Reauthorization Act.

ASCENTIUM CAPITAL, LLC Greenwood Village, CO

Systems and Process Engineer February 2015 – August 2016

Implemented use of electronic signature capture software for customer loan documents. Researched and selected electronic signature vendor. Facilitated negotiations with DocuSign to secure a three-year service contract. Created and distributed user requirement

documents detailing functionality for new software developments. Tested user requirements for internal and external facing software.

Coordinated project details, timelines, and statuses with internal departments and third-party vendors. Developed flow charts to

conceptualize internal business processes in order to identify and eliminate waste while improving user experience. Crafted training

material and provided ongoing technical support for employees.

DISH NETWORK, LLC Englewood, CO Process Improvement Analyst January 2014 – October 2014

Collected and analyzed data to optimize installation processes for satellite installation technicians. Developed and published Standard Operating Procedures for over 6,500 field staff members. Tested new products and technology and developed processes for installation and use. Maintained and updated vehicle layouts for entire fleet of technician vehicles. Wrote “Hopper Troubleshooting Guide” to facilitate repairs to Dish Network’s premier product. Starred in instructional videos for technician use.

U N D E R G R A D U A T E E X P E R I E N C E

INDUSTRIAL AND OPERATIONS ENGINEERING DEPARTMENT Ann Arbor, MI

Instructional Aide for Industrial and Operations Engineering 422: Entrepreneurship September 2013 – December 2013

Collaborated with professor to develop student assignments in order to allow students to gain a critical understanding of business

acumen and strategy in context of start-up companies. Prepared and delivered substitute lectures. Reviewed student assignments and

provided substantive feedback in individual meetings. Graded student assignments and maintained student class portal.

GAINING EARLY AWARENESS AND READINESS FOR UNDERGRADUATE PROGRAMS Ann Arbor, MI

Student Leader & Mentor May 2012 – December 2013

Organized pre-college programming by working with University of Michigan’s Office of Academic and Multicultural Initiatives

to plan and lead campus visits. Created and facilitated college awareness and literacy workshops for over 200 attendees. Hosted

and supervised over 100 middle school students for overnight residential pre-college program.

PALMER COMMONS Ann Arbor, MI

Media Assistant November 2011 – September 2013

Instructed customers on audiovisual equipment use. Provided on-the-spot troubleshooting and diagnosed technical malfunctions.

70 Quint Avenue #1, Allston, MA 02134 (313)-213-4568 damonlham@gmail.com

OFFICE OF ACADEMIC MULTICULTURAL INITIATIVES Ann Arbor, MI

Student Receptionist May 2011– December 2013

Supported Leaders and Best Program, Annual Martin Luther King Jr. Symposium, and M-POD programs by providing information to

office guests, distributing literature, and communicated guests’ needs to internal staff.

MICHIGAN TELEFUND Ann Arbor, MI

Student Caller October 2010 – October 2011

Raised over $23,000 for scholarships, fellowships, and program support through outreach by persuading alumni and parents to make

generous financial contributions to University of Michigan.

MULTICULTURAL ENGINEERING PROGRAMS OFFICE Ann Arbor, MI

Student Support and Development Team September 2008 – May 2009

Organized seminars and instructed freshman and sophomore students on university resources available to facilitate academic success.

F R A T E R N A L E X P E R I E N C E

ALPHA PHI ALPHA FRATERNITY, INC. – DELTA PSI LAMBDA ALUMNI CHAPTER Denver, CO Step Committee – Chair January 2014 – August 2016 Choreographed step routines for charitable performances. Coordinated practice facilities, locations, and schedules for team members.

My Brother’s Keeper – Committee Member January 2014 – August 2016

Identified most senior members of Chapter and organized support services to aid in weekly household maintenance, grocery delivery,

lawn upkeep, and transportation to and from fraternal gatherings.

ALPHA PHI ALPHA FRATERNITY, INC. – EPSILON CHAPTER, UNIVERSITY OF MICHIGAN Ann Arbor, MI

Chapter President May 2012 – May 2013

Collaborated with committee chairs to devise and delegate events for academic year. Successfully pulled Chapter out of debt by

implementing and maintaining a strict budget with Treasurer in order to reestablish good financial standing with University.

Represented Chapter as a delegate at national and state level conventions to maintain good standing with Fraternity. Partnered with

student organizations to promote holistic development of student body by providing high quality health, entertainment, and

educational programming.

Chapter Vice-President May 2009 – May 2011

Supported President in administration of Chapter business. Served as a member on all Chapter committees to ensure progress of

chapter initiatives and reported program statuses to President. Represented undergraduate chapter during monthly Alumni Chapter

meetings. Presented programming proposals to solicit financial support from alumni and university organizations.

Miss Black and Gold Scholarship Pageant Committee – Chair May 2009 – May 2012 Oversaw logistics and planning of scholarship pageant for campus community. Recruited and screened pageant contestants, judges,

and hosts. Coached all contestants in primary areas of competition: interview skills, talent presentation, and stage presence.

Orchestrated order of events and intermission entertainment. Secured venues, sponsors and contestant prizes. Managed scholarship

distribution.