CVMS presentatio 03302009

8/14/2019 CVMS presentatio 03302009

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www.cvmsummit.net

A program of:



Mission Statement

To provide 24-hour access to communication for people in transition and

crisis, directly linking individuals to jobs, housing, case management,

health services and stability

reconnect achieve results

.

Finding A Job Access to Health Care

Fleeing domestic abuse



Free, 24-hour voice mail access

CVMS seeks to remove phonelessness as a barrier to

economic opportunity, empowering people to reclaim their

lives and move from crisis to self-sufficiency.

Vision Statement

“Because you can’t get a job without a phone number”



What is Community Voice Mail?Free local telephone number,

24-hour voice mail access

A reliable telephone

number on a resume A phone number for a

prospective landlord

A lifeline for those

escaping domestic abuse

A tangible tool to

reclaim your life

Serving 40,000

each year

A JOB

HOPE

A PLACE

TO LIVE

SAFETY

47 Sites

22 States



How does CVMS work for Agencies?

National Office

HOST

AGENCY

Info Line

Participating

Agency

Participating

Agency

Participating

Agency

Participating

Agency

CVMS numbers are distributedthrough existing social services – wedon’t reinvent the wheel.

Doubling Our Impact

Case workers also utilize CVMS to stay in consistent contactwith clients, doubling the impact of the service.

Client

Client

Client

Client



How Does CVMS Work for Clients?

• He dials in

• Records a simple greeting• Creates his secure password

• He can put this number on job

applications, give it to his case

worker, health care provider and

family/friends

Working with his case manager, Jerry is given an instruction card and atouch-tone phone to use:

Jerry is immediately empowered with the tangible

tool he needs to succeed: a reliable way to reach him.

TIME ELAPSED: 3 MINUTES

A CVMS number looks

like any other localnumber – reflecting the

stability & credibilityassociated with ahome answering

machine.



Why do Clients need CVMS?Community Voice Mail Summit is designed for individualsin crisis or transition

Reasons to use Community Voice Mail Summit:

• Seek employment, shelter, or healthcare services.

• Seek safety from domestic violence.

• Contact with social service agencies.

•

Childcare and school contacts.• Stay in touch with friends and family.

“Empower an individual and help improve their ability to conduct

the business of their lives.”



Who uses CVMS?

• Job Seekers• Families choosing between utilities & rent

• Domestic violence victims• Laid off workers• Foster children who reach maturity• Senior citizens on a fixed income• Migrant/day workers

• Runaway youth• Hospice patients• HIV/AIDS patients• Mental health patients• Drug and alcohol treatment patients• Homeless adults and families

CVMS serves virtually every constituency, impacting each sector of the community



• Reach your client the first time

saving your time and savingmoney for your agency.• Broadcast Messaging allows

you to reach everyone withone call.

• Give your clients a concrete

tool on their first appointmentwith you.• Remind clients of

appointments, meetings,taking medications, communityevents, etc….

• Maintain dignity and respect.

• Increase client’s ability to solvetheir own problems.• Reduce the time spent in crisis

or transition in the social servicesystem.

• Messages are available 24 hours

a day, from any phone.• Messages are private and

confidential.• Available in English and

Spanish.

Benefits of CVMS

“Turning phone lines into lifelines.”

For the Case Manager: For the Clients:



More Than Just Voice Mail

CVMS Advanced Features

Broadcast Messaging:

Provides the ability to reach all clients at a singleagency, in the entire CVMS territory, or all CVMterritories with one message. This is a resourcethat will allow you to post job listings, civic engagements,weather alerts and EITC eligibility.

Reply to Broadcast Messaging:

When a Case Worker or CVMS Manager sends abroadcast voice message to their clients, each client canpush a button and reply to the sender of the messagewithout having to make an additional call.





Email Broadcast Messaging:When a client provides an email address, it will beadded to a broadcast email list that the CVMSCoordinator can use to send messages to clients.(i.e. job postings, agency events, job readinessclasses, workshops, etc…)

Multi-lingual Prompts:

The CVMS system currently offers prompts inSpanish in addition to English. We have plans toenable additional languages in the future.





Ability to Issue Voice Surveys:

The CVMS system can be used to collect survey datafrom clients (clients listen to questions and respond).

Ability to Create “Hotlines”:

CVMS Coordinator can create customized hotlinesthat clients can call to access recordedinformation.




CVMS Advanced FeaturesEmail Notification:

Clients with email addresses can opt to receive emailnotifications of “new messages waiting” so they know tofind a phone to check their voice mail. This feature isespecially helpful to clients who do not have daily accessto a phone but may be checking email at libraries andcommunity computer labs.

Usage Reporting:

Knowing when a client last accessed their voice mail isan important indicator of usage, and helps case workersknow if clients are listening to their messages




Community Voice Mail Summit Future Features:

Outbound Calling:

When a client listens to a voice mail message,they can press a button and the CVMS system willreturn the call to the person who left the messagewithout having to make an additional call.

Access CVMS via 211:

If a client calls 211(which is free from any payphone in Summit County), they can push abutton and be transferred to their voice mailbox.



Achieving Results on a National Level

• CVM serves an average of 40,000 people

each year across the country and partnerswith nearly 2,000 agencies.

• Nearly 70% of CVM users reported achievingtheir stated goals including employment,housing and/or safe communication.

*Data from completed subscribers who stated the goal & achieved it; did not include those currently receiving service.

“Without Community Voice Mail, I simply would have been cut off from

the process of finding a job.” - Jerry, formerly homeless



Info Line, Inc.

Host Site for CVMS

Who has Teamed up?ACCESS, Inc.

Barberton Area Community MinistriesBattered Woman’s Shelter of Summit & Medina Counties

Family & Community Services – Fast Track ProgramInfo Line Title XX Case Management Program

H.M. Life Opportunity Services Oriana HouseHaven of Rest

Community Health Center

A CVM Partnership demonstrates a commitment to the communities we serve!



How can your Agency get Connected?• Discuss your agency’s participation with the CVMS Coordinator

• Sign the necessary agreements

• Receive training on CVMS

How Much Will CVMS Cost My Agency?Info Line covers the majority of the cost of CVMS for Summit County, butsome of the cost must be shared with participating programs to sustainCVMS Services. The service is always free to the client.

Participating Agencies pay:

$1.00 per voicemail box per month

Example: 10 boxes cost $10 per month or $120 per year



Thanks to CVMS Funders:

Anonymous Corporate SponsorsCharter One BankCity of Barberton

Margaret Clark Morgan FoundationOMNOVA Solutions Foundation

Summit CountyUnited Way of Summit County

Welty Family Foundation

www.cvmsummit.net



Contact :

Mike Gibbs, Community Voice Mail Summit Coordinator

Info Line, Inc.(330) 315- 1349

[email protected]

www.cvmsummit.net

Community Voice Mail National Office

206-441-7872 [email protected]

www.cvm.org

CVMS presentatio 03302009

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