Philip Stephen Harwood10 Furness Road, Cheadle Hulme,

Cheadle, Cheshire, SK8 7PX07904 228631

e-mail: philip.harwood1@btinternet.com

Personal ProfileWell refined and excellent skills in communication at all levels within the organization. Sound, well developed analytical skills and an ability to respond to resource issues practically and sensitively on a daily basis. In current role, the ability to digest and understand large volumes of data and information is a pre-requisite, subsequently using this information to formulate responses/actions to requirements. Competent in organising and working my own workload or working within a team, delegating duties to colleagues as required.

Employment History Stockport NHS Foundation Trust

Assistant Business Manager/Operational Service Manager 2001 – currento Business Group lead for medical staffing including compilation of rotas for on call duties

(covering Consultants, middle grades and junior medical grades), specialty wards and individual specialties. This has recently resulted in my being included as part of a dedicated staffing team that the Trust has established. I also lead on ensuring induction of new medical staff is completed (for both locum and permanent members of staff). I advise Consultant staff and senior colleagues on medical staffing issues including recruitment of permanent staff and suitability of locum medical staff. Medical staffing issues will include visa queries. I have written letters of support for medical colleagues when they are applying for visa extension. Liaising with our Medical Staffing department in relation to specific visa application related queries and Home Office regulations

o As Information Governance Lead for the Business Group, I have responsibility for disseminating issues relating to Information Governance and Security (data protection, Caldicott issues)

o I directly line manage two colleagues but have indirect line management experience of a large number of junior and middle grade medical staff

o Business Group lead on Stroke Audit – supervising and supporting the Stroke Data Collection Officer – liaising with Stroke Network and Stroke Leads across the Greater Manchester area

o Analysis, presenting and reporting of information and data (using Microsoft Office) on activity within the Business Group primarily to senior management colleagues but also to Consultants.

o Business case compilation and development for new services or items of equipmento Risk management compliance within the healthcare setting as part of my duties under

clinical governanceo Complaints management and incident investigation – recommendations to improve

performance through Action Plan formulation to Business Group managers and Ward Managers

o Detailed casenote reviews with patients/relatives – having to liaise with patients/relatives when reviewing medical notes and explain quite detailed and complex terminology so that the reviewer can understand

o Microsite management for Business Group – the Medicine is an Intranet based system used to communicate information about specialties, rotas, policies, patient information amongst others

Employment History cont.

Clinical Audit Officer 1997 – 2001o Commencing the audit, which includes literature searching to establish base guidelines

for the audit; devising data collection methods; analyzing the data and compiling a presentation for the Lead Clinician to present findings to colleagues.

o On occasions I would actually be responsible for the presentation directly, so presenting to senior and junior medical colleagues was a requirement of this role

o Recommendations to improve results/complianceo Re-audit to assess compliance with standards

Emergency Admissions Admin Officer 1995 – 1997o Administration of patient admissionso Checking and updating demographic details on central systemso Compliance with confidentiality issues in line with Data Protection requirements

Clark Whitehill Chartered Accountants 1994 – 1995o Trainee accountant undertaking auditing functions and basic accounts preparation for a

wide range of business clients Royal Bank of Scotland 1989 – 1991

o Local branch Bank Officer – developed a strong customer service focus that has remained in subsequent careers

Achievements Helping to improve key performance indicators in stroke care – we now exceed 90% in the

majority of key performance indicators for stroke monitoring Many current and former medical staff have expressed sincere gratitude for the work I have

done for them in resolving considerable working issues around rotas and management of leave requests

Based on my previous work as Clinical Audit Lead, I was specifically requested by Patient & Customer Services department to help in the formulation of responses to complaints received by the Trust

Education University of Manchester Business School 2001

MA Health Services Management (2:1) University of Wales, Aberystwyth 1994

BSc (Hons) Geography (2:1) Stockport College of Technology

Chartered Institute of Bankers – Monetary & Financial System (Merit) 1991Bankers Foundation Course – Pass 1990

Cheadle Hulme High School‘A’ Levels – Geography (A); Economics (B); History (C); General Studies (C) 1989‘O’ Levels – French (A); English Language (B); Geography (B); Physics (B); Chemistry (B); Maths (C); Geometric & Technical Drawing (C); RS (D) 1987

Skills Proficient in key Microsoft Office applications

Interests/Qualifications Photography – gained a Diploma via distance learning Assistant Scout Leader First Aid – Basic & Emergency First Aid, St John’s Ambulance