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Curriculum Vita

Safwan Tagieldin Mohamed Fagir

Contact information: Address Riyadh - Sudia Arabia

E-mail safwantagieldin@hotmail.com

Cell Phone +966563563708

Residence +966532906454

Home address Riyadh -Albadeia

Personal Information:

Date of Birth 1- 1- 1979

Gender Male

Marital Status Married

Nationality Sudanese

Resident of Sudia Arabia

Qualification: Bachelor in Electronics, Sudan University of science and Technology, College of

Engineering, Computer Department Oct2004.

Diploma in Electronics (Two Years),Sudan University of science and Technology,

College of Technology and Human Development, Engineering Department, May

1999,First class.

Diploma in Electronics (Three Years), Sudan University of science and

Technology, College of Engineering May 2001, Second Upper class.

Diploma Certificate in Company Maintenance Sudan Telecom Co. Ltd (Sudatel),

2000.

Diploma Certificate in word processing & design, Institute of Computer Center

Technology, March 1998, Excellent.

Diploma Certificate in Television Technical teacher in institute, technical

diploma.

A+ Certificate on June 2002.

Microsoft Certified System Administrator (MCSA).

R&M Certificate.

Windows Vista & Windows 7.

Microsoft Certified of Excellence (Server Administrator) MCITP.

Microsoft Exchange server 2010 (MCTS).

ITIL Foundations v3.

VCP5 Certified - VMware Certified Professional 5.1 - Install, Configure and

Manage.

Objective:

IT Professional with more 15 years of experience in IT Infrastructure

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Administration, Planning, Implementation, Optimization and Support. Strong knowledge

in Desktop Deployment & Administration, EMC Avamar Desktop & Laptop Backup, in

Altiris Client Management Suite, EMC Oxygen Private Cloud Storage Administrator,

Group Policy Management, Exchange Server & Active Directory, VMware, Windows

Servers, Datacenter Virtualization,

Team player, proven solid technical skills, analytical problem solver, strategic

thinker, professional manner, personable, effective communicator at all levels, both

verbally and in writing, resourceful, and adaptable. Hard worker, punctual and reliable.

Work Experience:

Fairdil Company, Computer maintenance, Implementing Computer Networks

(LAN & WAN), Administering & Troubleshooting Computer Networks, Provide

Technical support for company customers (Dec1999-Oct 2002).

Responsibility of Preventive maintenance of computer & printers & Monitors for

the Contract.

Follow-up with Technicians and evaluation of their performance.

Development of strategic plans monthly.

Processing reports.

Official of the staff from all aspects of administrative.

Computer center (SUST), Computer Technician, in Nov 2001.

University of Juba, Computer Center, training Section, Teaching maintenance &

Network Courses (June 2001-June 2003).

Leader Computer Co. Ltd (Nov 2003- SEP 2005):

Software & Hardware installation and setup.

Network Installation & Troubleshooting

Network Construction, administrator and maintenance.

Printers & Screen & UPS Maintenance.

Provide Technical support for company customers.

Contractor for Preventive maintenance of computer & printers (Nepta

Petroleum Company Dec 2005 to Mar 2006).

A hardware server troubleshoots.

BDL Company, Maintenance Center, Manager for Jeddah Branch (June 2006- Oct

2007):

Management, supervision and follow up of Jeddah Branch

Network Construction, administrator and maintenance

Network Installation & Troubleshooting

Official of the staff from all aspects of administrative

Follow-up with Technicians and evaluation of their performance.

Processing reports.

(Nahil + ITS + Huawei) Company, Working at client site “Mobily” (DEC 2007 to June 2013):

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SLA Project Supervisor and IT Engineer work in Mobily.

Supervision of Support team Responsible of Mobily Branches (FS, FBO, MFBO

..etc) around of KSA, responsible of PC’s, Laptop printers and scanner.

SLA Project Supervisor.

Plan the work schedule.

Preparing Reports.

Follow-up with Technicians

Evaluation of teams’ performance.

Provide Technical support for company customers

Provide consultation when needed by management for hardware requirements.

Responsible of maintaining Hardware in Mobily.

EMC Avamar Desktop Laptop Backup Solution, backup & protect business

related data from enterprise desktop and laptop systems.

SPOC for the SLA support project and the customer “mobily”

Oxygen Private Cloud Storage, System administrator.

VMware L3 Administrator / Senior Engineer – Virtualization (IBM-MOBILY)

Occupied the position of VMware L3 Administrator in IBM for mobily project for

the period from (June 2013 - till dated), performed the below tasks and

responsibilities:

Install, Configure and Manage VMware , vSphere 4.x & 5.x

Create and manage ESX server.

Plant new Hardware (IBM Blade Center) in DataCenter, connect it to

Power/network and do the full setup till it becomes ready and operational.

Plant new Hardware (IBM Pureflex) in DataCenter, connect it to Power/network

and do the full setup till it becomes ready and operational.

P2V Migration (VMware P2V converter) and & Implement V2V conversion using

VMware Converter.

Configure and Troubleshoot High Availability (HA) and Distribution Resource

Scheduler (DRS).

Create V-switches and Virtual VlANs.

Troubleshoot network on the virtual environment.

Troubleshoot issues from command line, especially using esxtop

Manage access control delegation of VM’s using Virtual Centre.

Frequently checked ESX server logs for any problems and troubleshoot whenever

necessary.

Troubleshoot vMotion and other infra related issues.

Monitor ESX server alarms and VM’s alarms and act on those incidents to

resolve.

Generate report on the Performance of the VM’s and ESX servers using Virtual

Centre

Troubleshoot issues with VM performance and ESX failures.

Implement Best practices as per VMware Standards.

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Hardening of the VMware ESX servers.

Coordinate with VMware Technical support team for RCA of S0 issues.

Conduct technical session often for internal team.

Manage Mobily internal Wintel Infrastructure and Applications:

Hardware – IBM xSeries, Blade, Pureflex, and related network and SAN

components

VMware Infrastructure

Windows OS and Clusters – Windows 2003, Windows 2008, Windows 2012

Active Directory

Messaging System – Exchange, Lync 2010, Rightfax, Email Archiving (Symantec

Evault)

Design, implementation, and upgrade of new or existing system.

Large Projector Implement:

Petronass Petroleum Company (Network content 550 points) October 2000.

Comsuda for Computer & Engineering Services (Preventive maintenance of

computers (2500 PC's) & printers (1500) & UPS (2500)).

Faysal Islamic Bank (Network Installing connect 650 points).

Ministry of Education in Hail (Network content 550 points) October 2006.

Ministry of Education For Girl in Alras (Network content 600 points) November

2006.

Extension Vcenter used IBM Pureflex technology.

Technical & Functional Skills:

Complete Knowledge of LAN and WAN.

Hubs, switches and routers.

Capable of managing ,administrating and maintaining the entire network

Hardware/Software.

Symantec Client Management Suite (Altiris) 6 & 7 and Altiris Deployment Server

6.9.

Desktop Backup: EMC Avamar DTLT Backup Administration.

Software Deployment & Patch Management, Desktop Deployment,

Administration, Group Policy Management, etc.

Active Directory Users Management & Exchange Email Management (Exchange

Server 2010/2007 & Active Directory 2008/2003)

Desktop Virtualization with VMware View, Citrix XenDesktop.

Strong analytical, technical & troubleshooting skills on Desktops, Network,

Security, Firewall, etc.

Work with Service Owners in project transition, deployment, troubleshooting,

escalation etc.

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Technical Documentation, defining Policies & Procedures, KB Management, In-

house Training etc.

Extensive experience and technical skills to understand and respond to business

requirements.

Strong problem solving, analytical, leadership, decision making and management

Skills. Adaptable to rapid changes.

Good knowledge of exchange server, configuration and Administration.

Assembling PCs and installation all driver and all windows applications.

High experience troubleshoots and maintenance of all type of printer’s.

Virus detection and removal using SEPM and MacAfee.

Excellent interpersonal and communication skills.

Good team player/Leader, always adaptable to change.

Flexibility in dealing with others.

Capability to work under pressure.

Excellent ability to motivate as a team member.

Excellent ability to handle and quickly grasp new technologies and Training.

Teaching:

Teaching Computer Science (Ertaga School).

Teaching Digital and Electronic course and computer maintenance (Juba

University).

Teaching printer’s maintenance Sudan University of Science and Technology.

Hobbies: Reading, Running & Football.