CTS Communications Forum CIOs May 14, 2007. Agenda Welcome (Mike Schilling) CTS communications...
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CTS Communications Forum CIOs May 14, 2007
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Transcript of CTS Communications Forum CIOs May 14, 2007. Agenda Welcome (Mike Schilling) CTS communications...
CTS Communications Forum
CIOs
May 14, 2007
Agenda
Welcome (Mike Schilling)
CTS communications update (Elaine Howell)
Low-voltage wiring policies (Janice Bundy)
Voice over IP (Tim Garrett)
Campus wireless and BOL (Mark Bower)
Campus backbone (Michael Van Norman)
Mobile Communications (Aryan Rogers)
Q&A
Welcome
Michael SchillingDirector
Communications Technology Services (CTS)[email protected]
(310) 825-5125
CIO and CAO Meetings
In response to feedback from customer surveys, we’re implementing Communications Forums for CIOs
We’re also continuing CIO one-to-one meetings with Director Mike Schilling
Low-Voltage Wiring
Janice BundyAssociate Director
CTS Infrastructure and Project [email protected]
310-206-8145
ISO 9001: Quality Management Program
Methods of Procedures Work Instructions Daily Dashboard Reports Weekly Activity Summary Report Continuous Improvement process Customer Satisfaction Surveys Service Level Agreements
Daily Dashboard Report
Voice over Internet Protocol (VoIP)
Tim GarrettManager
CTS Voice Network Operations [email protected]
310-794-5118
For security purposes the Voice Network Topology map is not included. Please contact Tim Garrett at extension 45118 if you have any follow-up questions on this topic.
For security purposes the VoIP Deployment map is not included. Please contact Tim Garrett at extension 45118 if you have any follow-up questions on this topic.
VoIP Deployment
Existing Locations In-Progress Locations Planned Locations
AckermanBroadCapital ProgramsCENSCSB1Covel CommonsGayleyHelioHumanitiesISAPKerckhoffKinrossLa KretzMurphyNRBPublic PolicySproul HallWilshire Center
BSRB/LuckCNSIEngineering 1
LSRB
VoIP Support Structure VoIP Support Structure
Change Class of Service Change Name Display Create and add to Personnel Directory Create and add to Speed Call List Convenience Time Savings No Telephone Service Request needed
Self-Provisioning Web Site
Service Models
Converged
Non-Converged
RRUMC-CTS/MCCS Partnership
VoIP Fully Functional Lab
CTS—Staying Current
Bi-weekly network operations meetings
Quarterly meetings CIPTUG membership
Annual CISCO Networkers conference
Semi-annual VoIP seminars
Road Maps
SIP deployment
Remote phones, beta phase
Operating system change from Windows to Linux
Diversity expansion
Bruin OnLine and Campus wireless update
Mark BowerAssociate Director
CTS Managed Network [email protected]
310-206-0145
Bruin OnLine
BOL Manager recruitment
UCLA Logon for unaffiliated individuals
Interim server expansion
Mail storage server upgrade 80% completed
Wireless Update
Additional Areas
Humanities Building
Broad Building
Kinross Building
CNSI Building
Biomedical Science Research Building
Growth of Wireless – Access Points (APs)
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100
200
300
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500
600
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800
900
Nu
mb
er o
f A
cces
s P
oin
ts (
AP
's)
UCLA Mobile Communications
Aryan RogersSupervisor
UCLA Mobile Communications [email protected]
310-206-4601 (64601)
Overview
Current Practices
CTS’ Vision
Implementation
Contract Status
Storefront
Migration Path
Core Service Offerings
Voice Plans
Data Plans (BlackBerry & PDA)
Broadband Service (Laptop)
Equipment
Customer Access
Comprehensive Mobile Website
Mobile Storefront
Field Support
Service Provisioning
Order Processing
Email Configuration
Consultation Services
International Services
Loaner Equipment
Technical Support
How To
Repair Coordination
Billing
CTS Monthly Web-based Bill
Personal Discounts
Cingular / Sprint | Nextel | Verizon
Information on UCLA Portal
Thank you for attending
the CIO Communications Forum
Questions?
