THIRD EDITION 2016

CHICAGO SERVICE UNIT

Intermodal employees are doing an excel-lent job to keep freight moving safely and reliably, said Jose Ruiz, Global 2 manager-yard operations. Global 1-4 and Yard Center employees have exceeded the service unit᾿s goal of having more than 95 percent original sets for intermodal traffic. Particularly, Yard Center and Global 2 finished April w i t h a p e r-fect score for o r i g ina l s e t (O/S) and con-sist accuracy. That feat has not been ac-c o m p l i s h e d since 2012, Ruiz said. He credits David O᾿Hara, former director-terminal operations and now St. Louis director-transportation ser-vices, for establishing processes to

Global 2 MYO Jose Ruiz

Global 1-4, Yard Center Keep CSU Rollingensure Global 2 runs smoothly. These locations have been op-erating at a high level of consist accuracy, meaning that trains are being built correctly for customers. “You can’t do it without the crews,” Ruiz said. “We have some of the best crews and some of the best road crews. They work safely with efficiency and put Union Pacific first when they do their job.” The fluid workflow also has led to success. Interchanging is now performed during the day shift. At night, units are put in place to allow for faster O/S. Also in the evening, car depart-ment employees check for bad order cars, so morning employees can focus on the ramp tracks to build outbound trains. Basically, each shift sets up for the next, Ruiz said. This streamlined process has paid off. At Yard Center, the performance is particularly impressive considering the facility handles the second-most tonnage

on the service unit. As a major regional yard with manifest intermodal traffic, Yard Center achieved 100 percent on-time pro-duction in December and January. “We are proud to make 100 percent again in April,” said Renaldo Smith, director-terminal operations. “I attribute Yard Center’s success to great teamwork across the departments.”

An intermodal train travels through West Chicago.

Continued on Page 5

Service unit managers gathered March 24 in Northlake, Illinois, for their quarterly meeting. Union members sat in on the meeting to get a snapshot of how the railroad business is doing and to help with a skit depicting effective crew communication. The exercise was intended to show that employees and management are one team with a common goal: To move freight safely, efficiently and reliably to help build America. Conductor Jim Sanders, UTU local 528 chairman and 11-year railroad employee, attended the meeting, which also From left, union members and Locomotive Engineers Mike Moore and Jamie Baisden enact a scenario with

Manager-Road Operations Alan Bixler and Manager-Operating Practices Trent Wages during EEO training.

Meeting Emphasizes

ONE TEAM

Continued on Page 3

CHICAGO SERVICE UNIT 2

Kevin Rodriguez, Global 2 conduc-tor, was busy building the ZG2LT 23 recently when he noticed something amiss. A routine part of operating switches includes an inspection, but when he performed a test on the 5/6 crossover switch, he discovered a gap. He immediately notified Jose Ruiz, Global 2 manager-yard operations. A Maintenance of Way crew soon arrived and noticed that the support brackets had come loose and fallen off the gapped switch. Following necessary repairs, the switch was placed back in service. “Kevin’s professionalism and attention to detail prevented what could have been an unfortunate de-railment, damaged equipment and delay to premium operations,” Ruiz said. For Rodriguez, however, he was simply doing his job by being observant. “I didn’t want anything bad happening,” he said.

“I take pride in my job and do it safely, efficiently

and reliably — I do the best I can.”

Rodriguez is committed to safety.“No matter what your experi-

ence level is, it takes the whole team to stay safe,” he said.

A two-year Union Pacific employee, Rodriguez hopes to continue to grow in his career. When not working, he enjoys time with his fam-ily and playing basketball.

Global 2 Conductor Kevin Rodriguez recently stopped the line to avoid a

potential derailment.

Rodriguez the LineSTOPS

In 1963, President John F. Kennedy gave a speech in which he uttered the words, “a rising tide lifts all boats.” While the aphorism is generally accepted to mean that improvements in an economy will benefit everyone, it also applies when thinking about the railroad business in particular. With this is mind, representatives of each major railroad in Chicago came together to commission the Chicago Transportation Coordination Office (CTCO) to coordinate and facilitate fluid train movement. The new Chicago Integrated Rail Operations Center (CIROC) went online Dec. 7 and is intended to expand the charter of the CTCO as a fact-finding, problem-solving and data-collecting entity. The CIROC is integrated with each railroad’s command center and facilitates any potential communication issues. Six of the seven Class 1 railroads interchange in Chicago Terminal, more so than in any other American city. “Chicago is the axle and the other areas are the spokes of the wheels,” said LT Griffin, director-train manage-ment. “We need to keep Chicago fluid so the pipelines flowing through can keep moving as well.”

From left, Director-CTCO David Grewe and Director-Train Management LT Griffin

Operations Center Facilitates Train Movement Located on South Canal Street, the center was the idea of chief operating of-ficers from various major railroads. According to David Grewe, CTCO director, these representatives saw a need to go beyond CTCO’s original charter. As requested, CIROC is a 24/7 operation where everyone can see information on the movements of other railroads in hopes of prevent-ing traffic bottlenecks. “We designed it so the rail-roads will play fair with each other,” he said. “We’re not here to steal one another᾿s business; we are here for everyone to succeed. When Chicago performs better, everyone performs better.” The endeavor is a noble one, Griffin said. In the first few months online, CIROC has started to collect enough data to drive better decision-making when it comes to planning track work, enhancing lineups and consists, increasing fluidity and capacity, and identifying potential problem areas for interchange and checkpoints. “This shows how interconnected and

interdependent the railroads are here,” he said. “It’s a delicate balance of creating synergy with the other railroads. Creating a sense of collective wellness will benefit those involved.” June will mark the first time the center presents data points to the Chicago Planning Group and the first chance for enhance-ments in the terminal. Grewe and Griffin are optimistic about CIROC’s future. “We are starting to hit our stride with this initiative,” Griffin said. “I’m excited and interested to see what comes next.”

CHICAGO SERVICE UNIT 3

One name in this year᾿s Summer Olympic Games may sound familiar to Union Pacific employees. Anthony, son of Conductor

Anthony Peters, recently qualified to participate in the race walking Olympic Trials. The college sopho-more will travel to Eugene, Oregon, in June to complete a qualifying long-distance 20k race.

At 20, he already has an impres-sive race walking resume. He quali-fied for the U.S. National Team, which competes for the IAAF World Race Walking Cup in Rome. He studies sports medicine at St . Ambrose Universi ty in Davenport, Iowa, on a track and academic scholarship.

A two-time USA Track and Field junior national champion, the younger Anthony competed in China, Chile, Guatemala and

throughout the United States. His strength and endurance have

propelled him to 10 national race walking teams. Peters encouraged his sons to remain active in sports. Running track and playing baseball and football in high school inspired him to take an ac-tive role in his son’s training. Since cultivating Anthony᾿s interest, Peters has turned his attention to the com-munity by coaching a local youth track club. He and his wife, Annette, are proud of Anthony᾿s commitment to the sport. “Every time he does a race, it surprises me how much he im-proves,” Peters said. “There was a lot of emotion from happiness and excitement when he qualified. It was phenomenal.” Peters’ sons exhibited athletic skills. Brandon, the couple’s eldest, was a Golden Gloves boxer in Chicago at 18. Alex, Anthony’s twin brother, also is skilled in race walking.

Clockwise from top right, Annette and Conductor Anthony Peters join their chil-dren, Anthony, Alex, Angelo and Sam.

Anthony Peters hopes to qualify for the 2016 Olympic Games in Rio de Janeiro.

Peters’ Son Powers to Olympic Trials

addressed employee engagement and EEO training. He said the training provided valu-able feedback, experiences and dialogue

with management. “It is vital to the company’s success to ensure employees

are engaged,” he said. “This results in fewer human-factor derailments, helps ser-vice customers on time and creates employees who stay on task and feel empowered to provide feedback.”

Sanders hopes to eventually open EEO training for every employee, citing the wealth of information he learned from the session. He said another meeting topic was respect.

“Ricky Wells Jr. and the other managers are driving this,” he said. “Chicago Service Unit is seeing the results of respecting employ-ees. We perform better and work

Meeting Emphasizes

ONE TEAMContinued from Page 1

Union members listen during the service unit's quarterly managers’ meeting.

From left, SMART-TD 528 Local Chairman Jim Sanders and Superintendent Ricky Wells participate in an EEO exercise.

more safely. Management and employees are one team.” Locomotive Engineer Dan Lucansky, BLET local 96 chairman, enjoyed the meet-ing because it gave him and other employees the ability to visit with the superintendent and management team. “They are willing to have an open dia-logue with us,” he said. “When we go back to our membership and tell them we could talk to the superintendent and DRO, it makes a difference. This helps foster bet-ter labor relations, teamwork, morale and accountability.”

CHICAGO SERVICE UNIT 4

For the Wisconsin Signal Maintenance team, prevention is the name of the game. “We want to prevent an incident instead of dealing with it after,” said Dave Wright, signal maintenance foreman. For nearly the past decade, the 24-employee team has succeed-ed in doing just that. As of May 8, they had reached eight years without a reportable in-jury. Their territory, which covers Wisconsin and parts of Illinois and Minnesota, spans 534 miles of main line track and 193 miles of non-main line track, supporting Chicago and Twin Cities service units. To celebrate the achievement, employees and their families attended a Milwaukee Brewers baseball game. With a focus on risk assessment and miti-gation, the team strives for 100 percent rules compliance to ensure safety. “The rules are there to guide safe practices,” Wright said. “They keep us focused on safety, prevent us from doing unsafe acts and help us keep up with Standard Work.” Manager-Signal Maintenance Jon Templeton attributes the milestone to employees’ diligence and dedication to safety. “We have a tight-knit group,” he said. “That’s why we have a

good safety record, and we will continue to do so as we continue to look out for one another.” Employees have taken important steps toward enhancing their work environment. They have cleaned much of the territory to eliminate potential slips, trips and falls, installed railings and increased the walking area by a particular gate. The underlying goal is to eliminate risks before they happen. Team members recently upgraded switches and installed new heater systems at various control points. They also plan to install stairs along a steep embankment leading to a control point. “On the maintenance side, that’s been a big undertaking,” Wright said. “With the embankment, we have to walk to it and can’t drive down it. So that stairwell will be important to our maintainers.”

A cross-departmental effort is underway to standardize the recording of foreign End of Train (EOT) devices to avoid unneces-sary overcharging on the service unit. P r o v i s o M a n a g e r - M e c h a n i c a l Maintenance II Greg Evans said Mechanical and Transportation employees are working together to properly record foreign EOTs. The car department owns these devices. “Anytime you are on the main line, you need an EOT,” he said. “This device’s bene-fit is to help with emergency stops and gives the conductor better control and handling, and an idea of the distance between the head and hind end. It is an FRA regulation.” Evans said foreign trains typically receive foreign EOTs. The Proviso car department has been standardizing EOTs to local jobs. “We’ve been working on this since the beginning of the year,” he said. “We’ve always done accurate reporting, but we haven’t done it to this degree.” Evans’ team is working with Omaha’s EOT desk, Systems Associate Susan Benorden and Director-Car Repair Telemetery Management Heidi Dyser on

Proper billing for foreign EOTs prevents extraneous expenditures.

Group to Standardize Foreign EOT Device Recordingthe project. The desk is helping to en-sure EOTs arrive at locations that run deficits. Evans said each location wants to get rid of its foreign EOTs so they are not billed unnecessary mileage on another carrier, and this project will determine which locations run out the most of-ten. Assisting with this are Manager-Intermodal Operations Trevette Brown, Managers-Mechanical Maintenance II Dave Davis and Jeremy Parker, and Senior Manager-Terminal Operations Bob Tinson. “CSU is driving down the cost of for-eign EOT dwell, and every department is involved in more accurate tracking,” Evans said. “This helps us rein in extraneous expenses.” HazMat Car Foreman Leroy Palmer con-tacts foreign carriers to ensure their EOTs are sent out of Yard 9. Evans and the team are counting on service unit employees to help with accurate EOT reporting. He said it is important to have accurate reporting, as Indiana Harbor Belt

Railroad cannot get foreign EOTs because its numbers count against UP as it is not part of the Class 1 agreement. If UP doesn’t properly report foreign EOTs, these won’t be recorded until it is with another Class 1 while being charged extraneous miles. “Every time we do this, it helps our budget,” he said. “We are trying to help by driving down the cost through planning and reducing variability.” Manager-Telecom Operations Curtiss Hudson and his team are responsible for repairing EOTs. Their goal is to reduce turnaround time to less than 24 hours.

Wisconsin Signal Maintenance Surpasses Milestone

The rules are there to guide safe practices. They keep us focused on

safety, prevent us from doing unsafe acts and help us keep up with Standard Work.”

— Dave Wright, signal maintenance foreman

“Dave Wright, signal maintenance foreman

CHICAGO SERVICE UNIT 5

Experienced Registered Nurse Jillian O’Connor began her Union Pacific career in April. Working in the administration building in Transportation, she looks forward to aiding co-workers.

In her 13-year nursing career, O’Connor worked in pediatric emergency and neonatal intensive care. Working with adults will be a change of pace, but she is ready for a new experience.

Her new role will include performing FRA certifications for vision and hearing while promoting wellness and employee safety. She also will be on-call to treat minor injuries and assist in emergency situations.

Seeking to further develop her skills, O’Connor plans to enroll in a doctoral nursing program at the University of Illinois at Chicago this fall. She entered the workforce after earning her bachelor’s degree from Chamberlain College of Nursing. Her inspiration to pursue a career in the railroad industry came from her husband of 11 years, John. “My husband always wanted to work in the railroad, and he came across this opportunity,” she said. Focusing on adjusting to the occupational health field, O’Connor has enjoyed serving co-workers. She loves that the medical field evolves constantly and looks forward to educating her colleagues about these changes. Away from work, she enjoys time with her 3-year-old son, Michael, friends and family, and learning new things.

OHN Jillian O’Connor

O’Connor Adjusts to Occupational Health Field

Yard Center had 149 consecutive trains on time before missing one in February. Employees primarily service the auto in-dustry and haul finished automobiles and automotive parts. A cross-functional team is integral to the yard’s success, Smith said. “We meet every morning with intermodal, car and locomotive, Transportation and

Engineering,” he said. “At that time we can address a n y i s s u e s wi th ac t ion plans. It has allowed us to build process-es and sustain them to be successful. We

are proud of our role in helping the service unit reach its goal.” That communication time is essential to meeting key measures with productivity and safety. Year to date, the yard employees have reached goals on the core measures. The group finished 2015 with one reportable injury and has operated into May with no reportable injuries or derailments in 2016. Mix in a mild winter, and it has been the best start to the year they have had.

Global 1-4, Yard Center Keep CSU RollingContinued from Page 1 Luke Slawson, Global 1 se-

nior manager-terminal operations, is encouraged by the intermodal facili-ties’ success in 2016. Of particular note: Four of the five terminals are operating above 95 percent for on-time performance. He is impressed with the level of cross-functional teamwork and noted that one of the year᾿s biggest enhancements is in arrival train performance. Employees are getting containers out of the terminals and onto the roads faster than ever before, he said. “Trains are making it into the terminals faster, which leads to a measurement called Train Arrival to Van Ground,” Slawson said. “This refers to the time from when a train arrives to the time a container is ready for the customer.” Continued process enhancements and

monthly cross-functional meetings aim to keep these statistics at or above goal. The monthly meeting, Project Chicago, allows for a deep dive into the execution of each terminal’s plans to run on-time service. Managers and employees collaborate to avoid or overcome potential obstacles. “Our goals are safe, efficient and reliable service,” Slawson said. “We understand that customers᾿ experiences influence our

terminal’s success. We appreci-ate the time and expertise our employees provide, as they have bought into the com-pany’s success by providing on-time train service.”

Global 3 moves its stock out.

Chicago's intermodal facilities provide the service unit business.

Intermodal facilitieson-time performance

January through April :Global 1 95.6 percentGlobal 2 97.2 percentGlobal 3 93.3 percentGlobal 4 97.5 percentYard Center 99.3 percent

CHICAGO SERVICE UNIT 5

CHICAGO SERVICE UNIT 6

and make a plan to achieve their dreams. “We need to visualize the situ-ation before we make a choice and write down our goals,” she said. “Life is about mak-ing choices, and who we are decides where we want to go. A dream is a seed that has the potential to come to fruition. If we do nothing to plant and nurture it, it will remain a seed. We need to take the steps necessary to realize that dream.”

Representatives from each Northern Region service unit gathered April 14 at

Chicago’s Ogilvie Transpor t a t i on Center for a LEAD (Lead, Educate, A c h i e v e a n d Develop) member-ship drive.

LEAD’s mis-sion is to foster an environment that increases opportu-nities for women to be recruited, retained and ad-vanced as Union Pacific leaders; to make a difference through profes-sional program-ming, personal development, men-toring and commu-nity involvement.

More than 50 female UP em-ployees attended the region᾿s annual membership drive.

“I wanted to have a LEAD day because I believe it is important,” said Greg Garrison, regional vice president, Northern Region. “We᾿re here to expand our networks. This helps

foster success.”LEAD members

enjoyed inspira-tional, thought-provoking presen-tations from guest speakers. Kelli Dunn, St. Louis

Service Unit superintendent, spoke about how a former supervisor encouraged her to gain field experience in operations so she could have an opportunity to become a superintendent.

Greg Garrison, regional vice pres-ident, Northern Region, shows off LEAD swag.

Dr. Rose Ratliff, Ph.D. in psychol-ogy, addresses attendees.

Participants listen to speakers during the Northern Region LEAD membership drive.

Kelli Dunn, St. Louis Service Unit superintendent, discusses how women should take advan-tage of operations experience to strengthen their careers.

LEAD Representatives Talk Membership,Opportunities

• About 2,964 women are employed by Union Pacific, representing 6 per-cent of the workforce. Of them, 1,061 are LEAD members.

• Three percent of agreement employ-ees are women.

More than 50 female Union Pacific employ-ees attend an April 14 membership drive.

“Many of our female employees don’t have the field experience in operations,” she said. “Those skills will elevate you to how far you want to go. This is a performance-based company. We have a different way to reach a team by coaching and nurturing them. Take advantage of your natural leader-ship and skill sets.” Dunn recommended having a mentor or someone to talk to when one is having a challenging day in the field. She also noted that it is a good time to pursue managerial assignments in operations. “Knowing how the railroad works drives your success,” she said. Chicago Service Unit Superintendent Ricky Wells has three young daughters who he wants to ensure have equal opportuni-ties to be successful. He said UP is trying to do the same in its hiring and promoting practices. Chicago was chosen to host the event due in part to Chicago Commuter Operations’ success in hiring women. Superintendent Arnold Robinson said female employees make up 12 percent of his workforce now — nearly a 2 percent increase from 2014. “When I became the superintendent in 2007, by not having enough women or mi-norities, it didn’t look like Chicago here,” he said. “LEAD can help us identify the female applicants who want to hire out and have the skills to be successful.” Dr. Rose Ratliff, an organizational con-sulting psychologist, encouraged LEAD members to realize who they are at their core

Superintendent Ricky Wells shares a photo of his three daughters during the LEAD membership drive. He emphasized how he wants to ensure his daughters have the same opportunities as men.

Fast Facts

CHICAGO SERVICE UNIT 7

Kristina Stonner, manager-engineering operations support, has specific goals when it comes to vegetation management across the Northern Region. A signal blocked by brush is one of the most common issues reported to safety hotlines, she said. Vegetation surveys help her locate overgrown brush and quickly clear it. Stonner ensures that any vegetation that may impede safe crew or train movement, present a potential fire risk or obstruct the view of signals is promptly cut, mowed or sprayed. “I take care of anything that grows on the tracks and in the yards,” she said. “I coordinate to ensure brush is being taken care of. On top of that, we make continuous enhance-ments using some out-of-the-box thinking.” Stonner relied on survey data to create a clearing and spraying schedule that aims to clear brush within five years. “We are trying to find ways to make things more efficient and have less of an environmental footprint,” she said. Stonner also is testing a soil stabilization product in high-risk fire areas. The product turns soil into a concrete-like consistency and includes snow-melting qualities. “It prevents vegetation growth seven years,” she said. “It is a cost-effective way to control growth. We also could use this under new rail before installation to eliminate mud problems.” Stonner’s efforts also include other regions. She is standardizing the clearing process and scheduling program, and hopes to roll it out on the Southern and Western regions.

Brush is removed from a targeted area.

Region Addresses Vegetation

With the warmest months of the year upon us, we need to be proactive to prevent heat-related illnesses by staying hydrated and getting enough rest.

Actual temperature between 90 and 104 degrees coupled with high humidity can cause heat cramps or syncope — fainting. If the temperature is hotter than 105 de-grees, the chances of heat cramps, syncope,

exhaustion and heat stroke increase. Additionally, be aware that exposure to full sunshine can increase values up to 15 degrees. Taking charge of your personal health is essential to combat heat stress. Regular exercise helps your body handle the heat. Getting sufficient rest to allow your body to recuperate from the heat also is important. Have self-awareness about how a medical condition, other fitness factors or even medications can affect you in hot weather. A key component to having a healthy summer is proper hy-dration. Come to work well-hydrated and drink 32 ounces of cool water an hour during hot weather. Do not wait until you are thirsty. Also, it is important to avoid energy drinks that contain large amounts of caffeine. Work procedures need to be closely followed to avoid the potential for heat stress. Rotate strenuous jobs, especially as the temperature rises. If possible, schedule these tasks for cooler parts of the day. Take frequent breaks during the heat. Monitor new employees the first two weeks until they become acclimated to the heat. Use company-approved PPE to keep cool. Environmental procedures also are key. Know the heat index — temperature plus humidity — and communicate that during morning job briefings. Monitor the actual heat index during the day and make adjustments as needed. Know the heat procedures, such as taking at least a five-minute break every hour under shaded areas or in air conditioned vehicles and using a buddy system to look out for one another. Employees should review the Emergency Response Plan during each job briefing. You are responsible for recognizing the early signs of heat stress for yourself and your co-workers, and having a communication system in place to alert others. — Occupational Health Nurse Mary Ann Shamoon

Nurse’s Corner

A customized version of Union Pacific’s Policy on Ethics and Business Conduct, “The How Matters,” is available for agreement employees through the System Special Instructions or by searching “The How Matters” in the Employees site search box. The policy outl ines the principles of business conduct and defines what is expected of each UP employee: honesty, fairness, integrity and respect.

Policy Outlines Ethics, Business Conduct Principles

Untitled-1 1 5/16/16 11:12 AM

By submitting photos, you state that you are the sole author of the photograph and control all rights for its use. Any employee who submits a photo retains all rights to the photo. By submis-sion, you give Corporate Relations a perpetual license to use your photo and to sub-license the same for use by third parties. This newsletter appears under direction of the superintendent. For news coverage, contact Bob at the newsletter office at 402-475-6397, fax 402-475-6398, mail information to 2201 Winthrop Rd., Lincoln, NE 68502-4158, or email bob.bajek@newslink.com. This material is intended to be an overview of the news of the service unit. If there are any discrepancies between this newsletter and any collective bargaining process, insurance contracts or other official documents, those documents will govern. UP continues to maintain and reserves the right, at any time, to alter, suspend, discontinue or terminate all plans and pro-grams described in this newsletter. This newsletter is not an employment contract or any type of employment guarantee. Special thanks to everyone who made this issue a success, including, but limited to, Anthony Peters, Jose Ruiz, Mary Ann Shamoon and Jon Templeton.

Mary Ann Shamoon, occupational health nurse

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CHICAGO SERVICE UNIT 8

Who is Your Customer, and How Do You Deliver an Excellent Customer Experience?

Excellent Customer Experience – More than the service product, the customer experience is about anticipating needs, quickly respond-ing, keeping commitments and offering solutions. Every employee impacts our customers’ businesses and success.

“I work with J.P. to make sure we get the Salt Lake train that ser-vices the customer, too. Safe, efficient and reliable service is what the customer relies on. We adjust our schedules to meet the customers’ needs. We are successful if our customers are.” — Al Enifeni, Global I conductor

“There’s a package delivery service provider I serve. To provide the premium experience, I work in an efficient, effective and safe manner. I talk to Senior MTO Luke Slawson to en-sure we are helping the customer because they depend on us. They are re-sponsible to their clients, and we have to help them meet their obligations. To remain the No. 1 railroad, we have to ensure every day we are meeting our customers’ needs.” — J.P. Hampton, Global I locomotive engineer

“My favorite customer is a family-owned warehouse that hous-es large rolls of paper for printing or making cardboard boxes that get delivered on trucks. To provide an excellent customer experience, there is more specific spotting for them. We’re able to find cars and assist them getting specific ones. If they have a hot car, we will dig it out for them. The owner will give us warning if he needs a certain car. It’s important to commu-nicate with that customer any problems to help him plan to get his product out on the trucks or warn his customers about potential issues.” — Karl Joost, Proviso conductor

Q&A