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March 1, 1982Revision 7

July 7, 2008

250-- C18 Series CSL -- 1250--C20 Series CSL--1001250--C28 Series CSL--2001250--C30 Series CSL--3001250--C20R Series CSL--4001

250--C40 B CSL --5049250 --C47 Series CSL --6049250--B15G TP CSL --1250--B17 Series TP CSL--1001250--B17F Series TP CSL--2001

.2008 Rolls--Royce Corporation

MODEL 250 AUTHORIZED MAINTENANCE CENTERS (AMCS),

PUBLICATIONS, ROLLS-ROYCE TELEPHONE CONTACTS,WARRANTY, TRAINING AND UNAPPROVED PARTS

We have established a worldwide network of Authorized Maintenance Centers (The First Network),Rolls--Royce Service Centers, Authorized Military Surplus Centers and Authorized Repair Facilities toprovide local access to technical assistance, technical representatives, training, service and maintenanceinformation, engine inspection, and repair and overhaul. Additionally, The First Network offers engine andmodule exchange and rental programs that provide backup support during the engine warranty period andafter warranty expiration. These companies are established businesses recognized for their expertise in thegas turbine industry. A locator map of the First Network sites is enclosed with this CSL (REF. Fig. 1).

Provided with the engine log book package is a copy of the latest Rolls-Royce Model 250 WorldwideAuthorized Maintenance Center Directory. The directory shows the locations of each AMC and describestheir capabilities. We strongly suggest that you contact the AMC of your choice as soon as possible to

establish lines of communication for your engine support.

In addition to the AMCs, Rolls-Royce has Authorized Repair Facilities (ARFs) who have limited detailpiece part overhaul capability approval. There detailed capabilities can be obtained from either the (ARF)or from Rolls-Royce Model 250 customer support.

We would also like to remind you of the importance of providing proper maintenance for your new gasturbine engine. Gas turbine engines are extremely sensitive to improper or poor maintenance and,hence, can be expensive to operate if not maintained properly. The Model 250 Operation andMaintenance Manual and Illustrated Parts Catalog, which are provided free of charge with each newModel 250 engine, should be utilized and their instructions followed explicitly. Special attention should bedirected to the warnings and cautions summarized in the front section of your Operation and MaintenanceManual to assure safe and reliable operation.

Additionally, if your personnel are not familiar with gas turbine engines, it is extremely important that thistraining be obtained prior to operating and maintaining your Model 250 gas turbine engine.

It would be of great benefit for all gas turbine engine owners and operators to familiarize themselves withthe Commercial Service Letters that pertain to their engine, as they contain a wealth of useful information.The following highlighted CSLs are listed for your information and review on the topics of Rolls-Roycepublications, Rolls-Royce telephone contacts, warranty, training, and unapproved parts.

This commercial service letter provides a current listing of phone numbers for Rolls-Royce Model 250 engineCustomer Support and Aviall. Incorporated in this listing are FAX numbers for both Customer Support andAviall, a Customer Support number that includes 24 hour/day--7 day/week emergency call--in availability, andan international phone number and toll--free number for Aviall Parts.

COMMERCIAL SERVICE

LETTER

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Rolls--RoyceCOMMERCIAL SERVICE LETTER

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Operators requiring assistance with the operation, maintenance and overhaul of Model 250 engines maycontact any of the listed Authorized Maintenance Centers (AMCs) or Rolls-Royce Customer Support forassistance. For operators future use, the following Rolls-Royce Customer Support contact numbers areprovided:

Rolls-Royce Helicopter Customer Support:

1--888--255--4766 U.S.1--317--230--6400 International1--317--230--2720 -- Available 24 hours/day--7 days/week foremergenciesFAX 1--317--230 --3381

email address for general inquiries:[email protected]

Accident Reporting 24 hour number:

1--317--230--6630

NOTE: The previously published telex number is no longer in service.

Rolls-Royce plc and Aviall, Inc. have entered into an agreement for worldwide civil aftermarket partssupport of Rolls-Royce Model 250 turboshaft and turboprop engines. Effective January 1, 2000, allmarketing, sales, order administration, warehousing, repaired component order coordination, product andpublications distribution will be conducted exclusively through Aviall from their more than 40 customerservice centers located around the world.

With only one telephone call to 1--800--AVIALL1 (800--284--2551, 972--586--1000 International or fax1--972--586--1367) or an internet connection at www.aviall.com, Model 250 operators and customers canobtain virtually everything necessary to maintain their engine.

As a recognized industry leader, Aviall brings incredible capability and expertise which will allow bettersupport to the end user. In addition to being a one stop source, customers will benifit through fasterdelivery and elimination of maufacturing lead times. This will enable operators to lower the number ofproducts and quantity of each item in their inventory, leading to reductions in carrying, administrative and

labor costs. The result will be a significant increase in value for the customers.

Business relastionships between Model 250 operators and their airframe manufactures, repair andoverhaul activity performed for operators by independent Rolls-Royce Authorized Maintenance Centers,are unaffected by this change in civil aftermarket product distribution.


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1. MODEL 250 PUBLICATIONS PROCUREMENT POLICY

250--C18 Series CSL--194




250-- C20R Series CSL-- 4072250--C40 Series CSL--5048


250--B15 Series TP CSL--124


250--B17F Series TP CSL--2062

2. A. MODEL 250 POWER BY THE HOUR



250-- C20R Series CSL-- 4131





B. MANUFACTURING ORIGIN REQUESTPROCEDURE





250-- C20R Series CSL-- 4074







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3. ROLLS-ROYCE CUSTOMER TRAINING





250-- C20R Series CSL-- 4021



250-- B15 Series TP CSL-- 88



4. USE OF UNAPPROVED PARTS, ENGINES, MAJOR MODULES, OR

PIECE PARTS THAT MAY HAVE BEEN IN LONG TERM STORAGE

IN ROLLS-ROYCE COMMERCIAL ENGINES





250-- C20R Series CSL-- 4006



250-- B15 Series TP CSL-- 15




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AUTHORIZED MAINTENANCE CENTERS

Rolls--Royce Service Centers (RRSCs)The following company--owned Rolls--Royce Service Center (RRSCs) facilities provide a full--range of

services to global operators of Model 250 powered helicopter and fixed--wing aircraft, including:: Repair and maintenance services: Complete overhaul capabilities: Fleet Hour Agreement (FHA) programs: Unit exchange of engines, components and

accessories: Warranty administrationThese Rolls--Royce Service Centers operate engine test cells for diagnostic and acceptance testing,and ensure that operators around the world are able to keep their Model 250 fleet active and flying withthe minimum of down time.

Rolls--Royce BrazilRua Dr. Cincinto Braga, 47

Sao Bernardo do CampoSao Paulo, Brasil CEP09890--900Phone: 55--11--4390--4800Fax: 55--11--4341--807124 HOUR CALL CENTER:55--11--3471--0090www.rolls--royce.com

Rolls--Royce Engine ServicesLimitada Inc.

Bldg. 6 Berthaphil CompoundJose Abad Santos Ave.Clark Field, PampangaPhilippines 2009Phone: 63--45--599--6030Fax: 63--45--599--6026www.rolls--royce.com

Rolls--Royce Engine ServicesOakland Inc.

7200 Earhart RoadOakland, CA 94621Phone: 1--(510) 613--1000Fax: 1--(510) 639--7625www.rolls--royce.com

Authorized Maintenance Centers(AMCs)The following independently--owned facilities have been approved by Rolls--Royce as AuthorizedMaintenance Centers (AMCs) to provide a full--range of services to global operators of Model 250powered helicopter and fixed--wing aircraft, including:: Repair and maintenance services: Complete overhaul capabilities: Fleet Hour Agreement (FHA) programs: Unit exchange of engines, components and accessories: Warranty administration

Vector Aerospace Corporation --Helicopter

AeroMaritime America, Inc.4927 E. Falcon Drive

AeroMaritime Mediterranean Ltd.7, Industrial Estate

4550 Agar DriveRichmond, British Columbia

Canada V7B--1A4Phone: 1 (604) 276--7600Fax: 1 (604) 276--7675Toll Free: 1 (888) 729--ACRO(2276)www.acro.ca

Mesa, Arizona 85215Phone: 1 (480) 830--7780

Fax: 1 (480) 830--8988E--mail: [email protected]

Hal--Far, BBG 06, MaltaPhone: 356--21651778

Fax: 356--21651782E--mail: [email protected].


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Asia Pacific Aerospace Pty Ltd750 MacArthur Avenue CentralPinkenba, Queensland 4008AustraliaPhone: 617--3632--7600Fax: 617--3632--7677www.apaero.com.au

H + S AviationAirport Service RoadPortsmouth, Hampshire,England P03 5PJPhone: 44 (0) 2392 304250Fax: 44 (0) 2392 304240E--mail: [email protected]

Industria de TurboPropulsores, S.A.Ajalvir PlantCtra. Torrejon Ajalvir, km. 3,5P.O. Box 11128850 Torrejon de Ardoz, Spain-Phone: 34--91--205--4510Fax: 34--91--205--4566www.itp.es

Keystone Engine Services110 Stewart--Huston DriveCoatesville, PA 19320Phone: 1 (610) 644--44301 (800) 633--1555Fax: 1 (610) 889--0459www.keystone--helicopter.com

Mitsubishi Heavy Industries, Ltd.Nagoya Guidance & Propulsion-Systems Works1200, Higashi--Tanaka,Komaki--Shi,Aichi--Ken, 485--8561, Japan-Phone: 81--568--79--2117Fax: 81--568--79--0644www.mhi.co.jp/aero

National Airways CorporationPty. Ltd.P.O. Box 180114Rand Airport, 1419Republic of South AfricaPhone: 27--11--345 --2500Fax: 27--11--345 --2535E--mail: [email protected]

Premier Turbines3551 Doniphan DriveNeosho, MO 64850--9199Phone: 1 (417) 451--1810Toll Free: 1 (800) 742--2630Fax: 1 (417) 451--9425After Hours:1 (417) 850--8179 or1 (360) 659--2693www.premierturbines.com

Samsung Techwin Co., Ltd.No.2 Plant28 Sungju--Dong, Kyungnam-Changwon--CitySouth Korea 641--120Phone: 82--2--3467--7565Fax: 82--2--3467--7520E--mail: [email protected]

Standard Aero Asia (Pte.) Ltd.48A Loyang WaySingapore, 1750Phone: 65--6542--4711Fax: 65--6542--5224www.standardaero.com

Standard Aero Limited33 Allen Dyne RoadWinnipeg, ManitobaCanada, R3H 1A124--HOUR CUSTOMER

SUPPORT:Phone: 1 (204) 788--2293Fax: 1 (204) 788--2327OTC Canada: 1 (800) 701--8181OTC USA: 1 (800) 866--2376E--mail:[email protected]


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Authorized Military Overhaul Facilities(AMOFs)The following independently--owned facilities havebeen approved by Rolls--Royce as Authorized MilitaryOverhaul Facilities (AMOF) to provide a full range of services to indigenous military and paramilitaryoperators of Model 250 powered helicopter and fixed--wing aircraft, including:: Repair and maintenance services: Complete overhaul capabilities: Fleet Hour Agreement programs: Unit exchange of engines, components and accessories: Warranty administration

Piaggio Aero Industries, Air Asia Company, Hellenic Aerospace MTU Aero Engines

S.p.A.Via Rinaldo Piaggio, 317024 Finale Ligure(SV),Italy

Phone: (39) 0106 4881Fax: (39) 0196 90959www.piaggioaero.com

LimitedTainan AirfieldTainan, Taiwan 702Republic of ChinaPhone:

886--6--268--1911Fax: 886--6--290--3965886--6--267--3424www.airasia.com.tw

Industry S.A.P.O. Box 23GR--320 09, Schimatari-GreecePhone:

30--22620--52000 o r30--210--8836711Fax: 30--22620--52170or 30--210--8838714www.hai.gr

Attn: Dept. AMLADachauer Strasse 665D--80995 MnchenGermanyPhone: 49 89

1489--9173Fax: 49 89 1489--95428www.mtu.de


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Authorized Repair Facilities (ARFs)The following independently--owned facilities havebeen approved by Rolls--Royce as Authorized RepairFacilities (ARF) for the overhaul and repair of specific Rolls--Royce Model 250 detailed piece parts. Alist of the specific parts that each of the facilities has been approved to repair or overhaul can beobtained either by containing the facility in question directly, or by contacting the Model 250 Customer

Support team in Indianapolis.

Aero PropulsionSupport, Inc.108 May Drive, Suite AHarrison, Ohio 45030Phone: 1 (513)367--9452Fax: 1 (513) 367--7930www.aeropropsion.com

Cadorath AerospaceInc.2070 Logan Avenue-Winnipeg, MB, CanadaR2R 0H9Phone: 1800--470--70691 (207)633--2707Fax: 1 (204) 632--7663www.cadorath.com

H--S Tool and Parts, Inc.#140 -- 2560 SimpsonRoadRichmond, B.C.,CanadaV6X 2P9Phone: 1 (604) 273--4743Fax: 1 (604) 273--0924E--mail:[email protected]

Wall ColmonoyCorporation940 Redna TerraceCincinnati, Ohio 45215USAPhone: +1 513 7721461Fax: +1 513 772 0149www.wallcolmonoy.com

Cadorath AerospaceLafayette114 Lafferty DriveBroussard, LA 70518Phone:1--800--680--02201 (337) 837--5505Fax: 1 (337) 837--5581www.cadorath.com

Timken AftermarketSolutionsGeneral Aviation andHelicopter3110 North OaklandMesa, AZ 85215Phone:1 (480) 632--1039Fax: 1 (480) 632--1046www.timken.com

Component RepairManagement Inc. (CRM)450 W. Hackley Ave.Muskegon, MI 49444USAPhone: 937--694--5762Fax: 231--725--2682Email:[email protected]


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This section illustrates some of the differences between an Rolls-Royce approved repair/overhaul facilityand a facility not approved by Rolls-Royce:

ROLLS-ROYCE APPROVED FACILITIES OTHER FACILITIES

Rolls-Royce 250 First Network Maintenance facilities not approved byRolls-Royce

1. Approvals

A. Airworthiness Authority/FAA A. Airworthiness Authority/FAA

B Rolls-Royce Engineering and Technicalapproved

2. Technical/Financial Audits

On a regular basis, normally every 18 to 24months, Rolls-Royce performs an audit of eachRolls-Royce approved First Network facility. The

audit team consists of appropriate number ofRolls-Royce personnel and generally lasts two tothree days. Five key areas are audited: Technicalshop, quality, service parts, sales/customersupport, financial (includes warranty claims), andtraining.

Rolls-Royce does not conduct any audits of otherfacilities.

3. Technical Information

In addition to Instructions for ContinuedAirworthiness (ICA), Rolls--Royce providestechnical, financial, and customer supportinformation to First Network. This information

includes product improvements, part modificationinformation, investigation findings, reliabilityinformation, troubleshooting, and productknowledge. This information is updated as requiredand is based on our decades of design andengineering expertise.

Rolls--Royce only makes available through AviallInstructions for Continued Airworthiness (ICA) toother shops.


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ROLLS-ROYCE APPROVED FACILITIES OTHER FACILITIES

Rolls-Royce 250 First Network Maintenance facilities not approved byRolls-Royce

4. Service Evaluation Programs

Rolls-Royce has ongoing service evaluationprograms for new and improved engine parts andcomponents. Generally, these parts are providedfree of charge for installation by a Rolls-RoyceAMC. In return, the operator using serviceevaluation parts reports regularly on the status ofthese parts. Many operators are currentlyparticipating or have participated in these serviceevaluation programs.

Rolls-Royce does not provide serviceevaluations to operators using facilities outsidethe First Network.

5. Management, Maintenance, Overhaul and

Parts Conferences

Rolls-Royce holds up to three yearly Conferencesfor all Rolls-Royce AMCs. These conferencesprovide an abundance of information and a forumfor addressing problems and sharing field serviceexperience which helps reduce engine overhauland repair costs.

Other shops do not attend Rolls-RoyceConferences.

6. Part and Component Rework Capability

Rolls-Royce First Network facilities have extensiverework capability of Rolls-Royce 250 engine

components and piece parts. Many repair/reworkschemes are also approved by Rolls-Royce.

HELICOPTER CUSTOMER SUPPORT

ROLLS-ROYCE


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.2008 Rolls Royce Corporation

Authorized Maintenance CentersFIG. 1

Csl 1001

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