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![Page 1: Crm](https://reader035.fdocuments.net/reader035/viewer/2022062703/55512d94b4c905b3598b4c94/html5/thumbnails/1.jpg)
CRM(Customer Relationship Management)
![Page 2: Crm](https://reader035.fdocuments.net/reader035/viewer/2022062703/55512d94b4c905b3598b4c94/html5/thumbnails/2.jpg)
The basic purpose of CRM is customer satisfaction.
![Page 3: Crm](https://reader035.fdocuments.net/reader035/viewer/2022062703/55512d94b4c905b3598b4c94/html5/thumbnails/3.jpg)
Who are your customers ?
• Corporate Clients• NGO Clients• Trainees• Members• Parents
![Page 4: Crm](https://reader035.fdocuments.net/reader035/viewer/2022062703/55512d94b4c905b3598b4c94/html5/thumbnails/4.jpg)
Why do you need to manage these relationships ?
• To build Long term and large scale partnerships
• To build credibility and move towards becoming “First Choice Partner” .
![Page 5: Crm](https://reader035.fdocuments.net/reader035/viewer/2022062703/55512d94b4c905b3598b4c94/html5/thumbnails/5.jpg)
How to maintain efficient CRM ?
• Right Expectation Setting• Delivery of Set Expectations• Constant Communication• Feedback• CRM Tracking• Go the extra mile
![Page 6: Crm](https://reader035.fdocuments.net/reader035/viewer/2022062703/55512d94b4c905b3598b4c94/html5/thumbnails/6.jpg)
AIESEC in Pune - Pilot CRM tool
Sr. No.
Name of Organization
Contact Person
Contact Details
Date of 1st Meeting Output
Date for follow up
Requirement
Current Status
Comments
1
Thakker Hospitality Services
Annanya Thakker
9049766632 4/1/2012
Has requirement ; looking to raise; Possible MDP for in-kind trainee flats
4/4/2012
2 trainees for marketing
2 Prospective Raises
Company has 4 other subsidiaries across different industries; Has a wide professional network;
2AB More Technologies Anand More 7289783927 4/2/2012Small company; Will check feasibility and get back 4/5/20124 IT Trainees from Europe -