Critical to Quality (CTQ) Breakdown
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Transcript of Critical to Quality (CTQ) Breakdown
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7/26/2019 Critical to Quality (CTQ) Breakdown
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Performance toSchedule
Deviation from scheducompleted units
< 3.4 DPMO
Customer
Needs
Customer
Needs
Product
arrives on-time
Product
arrives on-time
Response(Y)
Response(Y)
Measure
Measure
SpecifcationLimit(s)
SpecifcationLimit(s)
AllowabledeectRate
AllowabledeectRate
!ar"et
!ar"et100% of committed shiprior to 500 pm as recon !ustomer receivin"
$S$ 0 hours late&S$ ' hours earl(
Critical to Quality (CTQ)Characteristics
CustomerRequirement
DetailedSpecifcations
Use the tree diagramto defne Customer
CTQs
