CREATING

&SUSTAININGA SERVICE CULTUREDECEMBER 7-12, 2008ORLANDO, FLORIDApresented by

YOUR 2008 D-TEAM

• Laura Encarnacao, MBA 2009

• Daniel Garmendia, MBA 2009

• Sharada Guruvayurappan, MBA 2009

• Nimesh Porbandarwalla, MBA 2009

• Becky Wofford, PMBA 61

• Jenny Darley, Advisor

DISNEY PROGRAM SCHEDULE

• Sunday, December 7– Kick Off Event at Epcot

• Monday, December 8– Observation in Parks: The Foundation

• Tuesday - Thursday, December 9 - 11– Disney Institute Classroom Experience

• Thursday evening – Friday, December 11 – 12– Universal Studios: The Competition Behind the Scenes

THE DISNEY EXPERIENCE

Disney Institute Program Concepts

• Aligning a Service Culture

• Communicating a Service Culture

• Creating a Service Culture

• Leading a Service Culture

• Establishing a Service Culture

• Managing a Service Culture

• Marketing & Competing through a Service Culture

THE UNIVERSAL EXPERIENCE

HOTELS

• Disney’s Grand Floridian Resort & Spa– 2 students per room– Single room supplement

$550

• Universal: Lowes Portofino Bay Hotel– 2 students per room– Single room supplement

$125

PROGRAM COSTS

Fixed Costs:• Disney Institute Program $2,350

– Includes Program, Hotel & Some Meals

• Disney Park Admission - 2 day hopper $175• Universal Program $275

– Includes Program, Hotel, Park Admission

• TOTAL $2,800• Less Scholarship from Mr. Cox ($1,850)• OUT OF POCKET $950

Variable Costs:• Flight DFW – MCO (approx) $400• Miscellaneous Meals $200

PROGRAM DETAILS

• Immediately following Mod B final exams• Disney Institute

– December 7 – 11, 2008

• Universal Studios– December 11 – 12, 2008

• 40 available positions– Up to 32 $1850 scholarships provided by Mr. Cox– 1 $1850 scholarship provided by Charles Elhers

APPLICATION REQUIREMENTS

• Minimum of 10 BLC seminars

• Must be a current MBA, PMBA, MSM or MSiE student

• Two Essays and One Interview

• Minimum GPA of 3.20 at Fall Mod A for scholarship (3.00 for self funding)

• Applications due Friday, September 5

QUESTIONS