Creating Powerful Digital Experiences

Lidia Fonseca

Senior Vice President and

Chief Information Officer

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SAFE HARBOR DISCLOSURE

The statements in the following presentation that are not historical facts may be forward-looking

statements. Readers are cautioned not to place undue reliance on forward-looking statements,

which speak only as of the date that they are made and which reflect management’s current

estimates, projections, expectations or beliefs and which involve risks and uncertainties that could

cause actual results and outcomes to be materially different. Risks and uncertainties that may

affect the future results of the Company include, but are not limited to, adverse results from

pending or future government investigations, lawsuits or private actions, the competitive

environment, changes in government regulations, changing relationships with customers, payers,

suppliers or strategic partners and other factors discussed in the Company's most recently filed

Annual Report on Form 10-K and in any of the Company's subsequently filed Quarterly Reports on

Form 10-Q and Current Reports on Form 8-K, including those discussed in the “Business,” “Risk

Factors,” “Cautionary Factors that May Affect Future Results” and “Management’s Discussion and

Analysis of Financial Condition and Results of Operations” sections of those reports.

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Today we will cover the following key themes:

Customer experience

Data-driven insights

Standardization

Digital enablement

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Standardization and automation deliver high quality, consistent processes and efficiency

• Common lab & billing platform

• Common lab instruments

• All locations

• Common definition & attributes

• Available online & at all labs

• Automated build for easy integration

with EMRs

Standardization One Test Menu

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Making significant strides toward Standardization

Operational and Customer Benefits to Standardization

Simplifies and accelerates Customer set up

Faster accessioning

One common physician report regardless of where the work is done

More efficient movement of work between regional and Esoteric labs

Enables further network and footprint rationalization

Lower costs in Operations and IT

Remaining site conversions

Percent of Requisitions

on QSuite today

80%

2017 2018 3 labs 4 labs

Building one test menu

Standardizing over 50% of our test menus by 2017

2 remaining labs

2019

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Through the digital enablement of our operations we are simplifying our workflow and improving service delivery

Operational Processes

Digitally enabling our processes

to reduce rework and time

Payment Transparency

Automating billing processes

and real-time adjudication to get

paid for the work we do

Quest as a Digital Suite

Responsive, consistent design

and intuitive navigation

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• eCheck-In available in 200 Patient

Service Centers in 2016 and full

deployment in 2017

• EMR plug-in to increase electronic

requisitions in 2016

• Online pre-registration for Patients

to collect information upfront to

reduce processing time in 2017

• eWill Call to allow for more efficient

specimen pick-ups in 2017

Operational Processes

• Real-time adjudication services

enable providers transparency in

patient responsibility in mid-2016

• Providers able to collect payment

from patients on behalf of Quest

in late 2016

• Payment responsibility provided to

patients directly through a self-

service payment solution in 2017

• Consistent navigation and

design for patient and provider

portals in 2016

• Coming to Patient Service Centers

in 2017

• Built on a modular architecture with

reusable components in 2016

Digital enablement streamlines workflow and delivers efficiency

Payment Transparency Quest as a Digital Suite

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Quanum™ Healthcare Provider

portal pilot in 2016, deploy in 2017

20% reduction in EMR set up and

integration time

Agent Desktop for Call Center

Agents in 2016

Pathfinder for Couriers to 50% of

routes in 2016, most routes in 2017

3M+ Consumers on MyQuest™

17.4M results

50K Advanced Access reports

• Simplified ordering

• Real-time results and order tracking

• Proactive Alerts and notifications

• Efficient onboarding & connectivity

Provider

• Lab results & online appointments

• Historical data & educational content

• Billing and insurance information

• Pre-registration, Caregiver access

• Standard and simplified workflows

• Automation for efficiencies

• Real-time information

Patient Employee

Creating superior experiences that connect our audiences to Quest in a meaningful way

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• Quanum™ Interactive

Insights deployed in 2016,

leveraged by 270,000

providers

• Point of care analytics

available directly or within

EMR workflow

Provider

• All offerings available to our

3 Million+ Consumers on

MyQuest™

• Advanced Access

implemented in 2016, 50K

purchases and growing

• Data Diagnostics™ being

rolled out to several clients

• Diabetes and CKD modules

in Population Insights

• 38 Clients leveraging

Quanum™ Analytics Portal

• 137 Hospitals leveraging Lab

Utilization Insights

Consumer Payer / Health System

Our Quest Quanum™ portfolio of powerful analytics provides insights that inspire action and deliver value

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Quest superior experience in action…

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KEY TAKEAWAYS

Our innovative Quest Quanum™ Analytics capabilities are

enabling Action from Insight

Standardizing our systems, test menu and automating our labs –

more to come

Digital enablement of our operation, Superior Experiences for

Consumers, Providers and Employees. We continue to grow our

services, including Direct-to-Consumer offerings.

INVESTOR MEETING

2016