Crawford Technologies Overview 2014

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Crawford Technologies Overview2014

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Changing the conversation…

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What does Crawford Technologies really do?

A print file transform provider or much more?

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We provide…

High-Value Solutions for High-Volume Documents

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Crawford Technologies Overview• Founded in 1995 CrawfordTech

is a global software and services solutions company

• Toronto, New York, Fort Collins, Boston, London primary locations

• 4 Business Arenas• Enterprise Output Management (EOM)• Archive Management Solutions• Enterprise Content Management (ECM)

Solutions • Document Accessibility Services (DAS)

Canada’s Fastest Growing Companies

‘10, ’11, ’12 & ‘13

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For our customers• We help by providing:

• Mission-critical communications & workflows• Additional capabilities to a number of departments• Easier and trackable compliance

• We understand:• The importance of our customers’ work• The complexity of mid-size &

Enterprise organizations


Crawford Technologies streamlines high-value document solutions

• We want our customers to know that we:• Provide comprehensive solutions• Create efficiencies and performance• Recognize the value and critical nature of

their business


In 50 words or less…Crawford Technologies is an award-winning, global provider of high-value solutions for high-volume documents. The company has helped over 1,800 organizations around the world reduce costs, simplify processes, and streamline mission-critical transactional communications such as bills, statements and other documents across all channels and in all formats.


Our Values


Listen


Innovate


Deliver


Support


Grow


A Solutions Approach• Understanding

organizations’ needs• Fit with what you

already have• Define your

organizations’ goals• Consultative

problem solving• A flexible and modular

solution


Give you what you need, as well as, room to grow!


Our Solutions Areas

Archive• Delivering universal, high-value

customer communication archive solutions

ECM• Optimizing your content

distribution strategy

Document Accessibility

• A full-service provider for accessible strategies

Output Management

• Optimizing workflows for all output processes

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A More Detailed View

•Automated Output Management•Automated Transforms•Document Reengineering •End-to-End Document and Job Tracking and Reporting

•Multi-Channel Customer Communications (MCᶟ)

•Preference Management•Redaction

•Braille, Large Print, Audio, PDF/UA and e-Text as a service

•Automated and compliant Accessible PDF/UA

• Integration of Document Accessibility to production environment

•Preference Management•Physical Print and Delivery

•ECM Output Management•Case Management•eDiscovery•Multi-Channel Delivery• ‘Point & Click’ Usability•Bulk Process Automation•Redaction

•PDF and Native Print-Stream Archiving

•Archive Streamlining•Standalone and ECM support•Custom Archive Enhancement•Enhanced Multi-Channel Management & Delivery

•Redaction

Archive ECM

EOMDocumentAccessibility


Connection to Our Products

•PRO Production Manager•PRO Channel Manager•PRO Operations Express•PRO Transforms•PRO Designer•PRO Concatenator•PRO Viewer

•PRO Transform Plus for PDF/UA

•PRO Channel Manager•PRO Production Manager•Document Accessibility Services (Braille, Large Print, E-Text, PDF/UA)

•RiptideTM

•RiptideTM Redaction Module

•CMOD SDK•PRO Transforms

•PRO Archiver•Standard•Documentum•InfoArchive•SharePoint

•Dynamic Document Archive

Archive ECM

EOMDocumentAccessibility


A Focus on Industry Verticals

Financial Services Insurance Healthcare

Telco, Media & Utilities

Education & Government

Print Service Providers

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A new way to get information – The new Crawfordtech.com

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Challenges we can help you solve

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Your organization’s challenges• High operational expenses• High cost of customer service• Regulatory & compliance challenges• Low “share of wallet”• Low customer retention• Brand inconsistency• Enabling multi-channel communications• Identification of cross-sell opportunity• Weak cash flow management


What it means to you• Reduce, and in some cases eliminate, your manual

processes• Achieve affordable or cost-effective color• Consolidate your workflows• Improve your operational efficiency• Eliminate cost barriers to automation• Improve your customer service response times• Simplify adherence to compliance

and regulatory standards• Produce agile customer communications


Competitive Advantage

Certifications

Innovation

Awards

Support

Our People

Professional Services


Innovations PRO Production ManagerPRO Channel ManagerPDF/UA Transform & Service IJPDS TransformPRO Designer SuiteRedaction SuiteInfoArchive SolutionsDocumentum SolutionsRiptide™PRO Viewer


Automated Output Management

A New View on Automation to Challenge the Typical Automated Document Factory View

• ADF systems focus on the post-print process management • What about the pre-print processes such as:

• Data file acquisition and movement, Composition, Postal optimization, Bar code addition, Re-engineering, Printing, MRDF creation, Inserting, Reprint handling, Delivery, COA returns, etc.

• Need to automate and track all aspects of document creation, processing, printing, post-processing, delivery and returns • PRO Production Manager• PRO Channel Manager• PRO Mail Tracker

• Using a single common database• Delivered by:

• PRO Production Manager & PRO Channel Manager


PDF/UA Transform & Service• Accessible Transaction Documents have been

textual and paper focused• Braille, Large Print, E-text & PDF/UA

• Accessible digital format standard was elusive

• PDF/UA provides accessible document digital delivery in an ISO standard • Supported by major vendors

• Global legislature and market pressure


IJPDS Transform• Inkjet printing is major trend, adoption growing• Many early adopters chose Kodak's printers and print heads

• Only were available in IJPDS • Very unique format not supported by many applications• Has limited the volume of work put onto these devices

• CrawfordTech transforms now open up all formats to print on these printers• Extend their lifetime• Improve ROI


PRO Designer Suite• CrawfordTech transforms are efficient

and accurate• Our control file driven approach streamlines

automation and execution• Many of our customers wanted GUI to

set up applications• We introduced PRO Designer to provide the

best of both worlds


Print Archiving in ECM Systems• Enterprises have need to archive printed

documents in ECM systems • EMC Documentum• EMC InfoArchive• MS SharePoint

• Gives the organization a single document repository

• Delivered by: • PRO Archiver Suite


ECM Challenge• ECM systems are repositories for all types of documents• Documents are in several different formats

• Tiff, PDF, MS Word, Text, Excel, AFP, JPEG

• Often groups of documents are needed for output or transfer• send to court, another agency, a legal group, collections,

claims processing, government agency or other external or internal function

• Imagine the time it takes!• Delivered by:

• Riptide™


Riptide™• ECM Output Management for case management,

eDiscovery, other manually intensive tasks• Collects documents of disparate formats• Packages, converts and outputs the documents as a single

package• Print, fax, email, images, PDF, etc.

• Logs, and optionally archives the packaged documents• Supports major ECMs such as IBM Filenet, IBM CMOD,

EMC Documentum, MS Sharepoint, etc.• Xplor Technology of the Year Award Winner (2014)


Redaction Suite• Need to remove sensitive data from documents

for privacy• Without the need to re-create the documents

• Redaction is necessary for data security, industry requirements, government regulation compliance

• This includes all organizations that have a requirement to share documents inside and outside the enterprise, while disclosing only relevant and non-confidential portions of those documents


PRO Viewer• A Universal Print-Stream Viewer that allows users

to view files in multiple formats• View and print all major transactional print files types,

such as AFP, PCL, Xerox LCDS and Metacode and PDF

• View print files from archives and other document repositories.

• View print files with dot level fidelity. • View documents with all font types including double-byte

formats


Support 9.75 of 10 in Satisfaction

24/7 Support

Experts in our industry

Consultative approach

Knowledge Base


Professional Services

Planning

Quickstart services

Migrations

Consulting

Industry veterans

2 M-EDPs

30+ year people


Certifications 3 M-EDPs

9 EDPs

PMPs on staff

MS and MBAs


Best of Show 2009Honorable Mention

Canada’s Fastest Growing Companies

‘10, ’11, ’12 & ‘13

Awards 2014 Xplor Technology Award for Riptide

2013 Xplor Technology Award - Honorable Mention - for PRO Channel Manager

PROFIT 500 for 4 consecutive years

Branham300 for 3 consecutive years

2013 Document Manager – Software Product of the Year Finalist – PRO Archiver

2012 Deloitte Fast 500 (NA) & Fast 50 (Canada)

2011 Xplor Innovator of the Year Honorable Mention for PRO Production Manager


Our People


Learn More

Find us on Facebook, LinkedIn, Twitter and Google+Visit: www.crawfordtech.com or e-mail: [email protected]: 1.866.679.0864

http://www.crawfordtech.com/

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Crawford Technologies Overview 2014

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