CPSM and CSM Exam Review - Amazon S3 · Uriah St. Ange, CPSM • You absolutely cannot go wrong...

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Prove you have broad-based knowledge in all the major components

of supply management. ISM’s newest credential, Certified in Supply

Management™ (CSM™), was developed to allow practitioners a way to

demonstrate knowledge in supply management, regardless of whether

they have a college degree. It validates your supply management body

of knowledge and skills in areas such as finance, supplier relationship

management, organizational global strategy and risk compliance.

Leverage your knowledge and experience with the CSM™ to set

yourself apart from the competition.

Learn more at www.ism.ws/2866.

www.ism.ws | 800/888-6276 or +1 480/752-6276, option 8

ISM Expands Its

Credentials Program

Certified in Supply Management™ (CSM™ )

CSM Ad for 611.indd 1 1/31/12 4:53 PM

Inside pages printed on recycled paper

What’s the Payoff to Your Career?CPSM®s share their stories of success with the designation.

ISM’s 2011 Salary SurveySupply management professionals with a certification receive higher salaries from their organizations.

Directory of CPSM® and CSM™ Exam Review CoursesFind an exam review course near you.

Walk the Qualification TalkEarning the CPSM® or CSM™ helps position my leadership team for success.

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CPSM® and CSM™ Exam ReviewCourse Directory

P u b l I S h I n g S T a f f

Paul novak, CPSM, C.P.M., a.P.P., MCIPS

Chief Executive [email protected]

Deborah Webber, CPSM, CPSD, C.P.M., CaE

Senior Vice [email protected]

E D I T o R I a l

Terri Tracey, CaEVice President/Editor-in-Chief

[email protected]

John YuvaEditor, Inside Supply Management®

[email protected]

Dina giovaleSenior Associate, Marketing

[email protected]

lisa Wolters-broderCopy Editor

[email protected]

PRoDuCTIon & DESIgn

frances hernandezProduction Coordinator/Print Buyer

[email protected]

frank SheridanGraphic [email protected]

Published by Institute for Supply Management™, Inc., P.O. Box 22160, Tempe, AZ 85285-2160. Telephone: 480/752-6276. Copyright ©2012 by Institute for Supply Management™. All rights reserved. www.ism.ws. Canadian Institute for Supply Management™, The Exchange Tower, 130 King St. W., Suite 1800, Toronto, ON M5X IE3. The authors of the articles published in Inside Supply Management® and this supplement are solely responsible for their accuracy and content. Opinions expressed in the articles and materials published herein do not reflect the opinions of ISM unless it is expressly stated that such opinions have been formally adopted by ISM. The publication of an advertisement by Publisher is not an endorsement of the advertiser nor the products or services adver tised. Publisher assumes no responsibility for claims or statements made in an advertisement.

Member of the International Federation of Purchasing and Supply Management (IFPSM).

Institute for Supply Management™

2055 E. Centennial CircleTempe, AZ 85284 Phone: 800/888-6276 (U.S. or Canada) or +1 480/752-6276 (all others)Fax: 480/752-7890 Online: www.ism.ws

What’s the Payoff to Your Career?

2 CPSM® and CSM™ Exam Review Directory www.ism.ws

Are you considering revising your skill set with a certification to stand out among your peers? In ISM’s CPSM® LinkedIn group, several supply managers recently posted their stories of success once they

achieved the Certified Professional in Supply Management® (CPSM®).

Janell Moffat, a purchasing agent from North Carolina, had just started studying for the CPSM® and wanted

some validation of her choice of credentials. She asked CPSM® group members, “I am just starting on the CPSM®

path and am curious to know how getting the CPSM® has helped others in their careers?”

Posted responses included being able to set new standards, becoming a resource for others and even being a

factor in a new promotion. Here are some of the benefits posted in response to Moffat’s question.

What’s the Payoff to Your Career?CPSM®s share their stories of success with the designation.

By Dina Giovale

Deborah Gamble, CPSM • I realized several benefits from obtaining a CPSM®. The certification set a stan-

dard in my department. As a new manager, it added to my qualifications among many of my already-qualified

C.P.M. peers. By possessing the certification, I was in a better position to encourage my employees to seek

the same. The best part to me was the real learning that took place in studying for the exam. Despite 15

years+ of procurement experience, I still learned so much during my exam prep! My study guides are high-

lighted, tattered and full of sticky notes. It was such a great experience. I am now doing systems consulting,

and the CPSM® certification has helped me define myself not only as a software systems expert but also as

a procurement professional — one who truly can understand a purchasing department’s needs. Best of luck

in your preparation; it’s a terrific journey.

Paul Buerkle, CPSM, CPSD • Good choice on pursuing your CPSM®. If you were an accountant, you would

probably seek to join the Association of Certified Public Accountants and become a CPA, because that is the

designation for the most skilled within that industry. If you want to be seen as the most skilled within a pur-

chasing, sourcing or supply management career field, then you will want to be part of ISM and have your

CPSM® (or C.P.M. for those that can keep that designation).

Simply obtaining the CPSM® certification did not earn me a promotion to global sourcing manager, but it did

allow me to differentiate myself from other candidates. The CPSM® is part of my skills toolbox and indicates

an industry-recognized level of understanding of supply management concepts.

I trust you will be pleased when the CPSM® is part of your toolbox.

Uriah St. Ange, CPSM • You absolutely cannot go wrong with this certification. Not only is it highly recog-

nized as the industry standard, the knowledge gained is invaluable.

Like Paul stated, CPSM® is to supply chain professionals just as CPA is to accountants.

www.ism.ws

3 CPSM® and CSM™ Exam Review Directory

Steve House, CPSM • I earned my CPSM® eight months ago, and it opened my eyes to the parts of supply

management that I do not deal with on a daily basis and gave me many more tools in my toolbox. I have used

these tools to better accomplish my job and have become a resource for others in my office. The CPSM®

spoke volumes of my desire to learn all I can and be the best associate I can be for my company. It set me

apart and was a factor in me being promoted at the beginning of this month to a new position. Coworkers

have on many occasions spoken to me about the CPSM®, as they saw how I increased my knowledge, as well

as the credibility it gives me with them and our customer base. Obtaining my CPSM® and the continued

training to keep it has been a real win-win situation for me.

David Castro, CPSM, C.P.M. • I was able to utilize some of the CPSM® study materials to manage customs

compliance at a new job. The CPSM® helped me land my current job. While it was not the only reason, my

employer valued the certification and it was a great talking point during my interview.

These CPSM®s have proved themselves to be knowledgeable, well-rounded professionals who use up-to-date

supply management practices. Not only has the certification made a difference in the careers of these CPSM®s,

they have also been able to show others the benefits of getting their own credential. Are you ready to get yours?

Learn how you can get started and reap the benefits of your own CPSM® designation on page 18. ISM

Dina Giovale is senior associate, marketing for the Institute for Supply Management™. For more information, send an email to [email protected].

A New ISM CredentialSupply management professionals said they needed a credential for those who may not meet the bachelor’s

degree requirement. ISM listened, and introduced the Certified in Supply Management™ (CSM™) designation in

November 2011.

The new CSM™ is built on the same established ISM supply management body of knowledge as the globally

recognized CPSM® program and is targeted toward those may not meet the bachelor’s degree requirement. The

CSM™ provides another option for those individuals who are committed to building their careers in the growing,

global supply management field.

One supply management body of knowledge, two designations designed to help you leverage your knowl-

edge and experience into a successful career.

“Basic skills are no longer sufficient to compete in the international arena. ISM has global reach,

and the new CSM™ option gives a broad range of practitioners a valuable way to prove and

leverage their supply management knowledge and expertise.”Sidney Johnson, CPSM

ISM Board Chair Vice President, Global Supply

Delphi Corporation


CPSM®s earn 23% more than those without the designation.

Source: ISM 2011 Salary Survey

Get Your CPSM®

Supply professionals are pivotal in strengthening the bottom line. But an

integrated skill set is a necessity to set you apart. You need more knowledge and

experience to get a jump on the competition. The Certified Professional in Supply

Management® (CPSM®) from the Institute for Supply Management™ (ISM), the first

supply management association in the world, can give you the edge you need in this

global marketplace.

For significantly less money than other professional development opportunities, you can

boost the effectiveness of your bachelor’s degree and work experience by becoming

a CPSM®. As a CPSM®, your integrated skill set in areas such as finance, supplier

relationship management, organizational global strategy and risk compliance

will drive value in every link of the supply chain.

Learn more.Visit www.ism.ws today.

800/888-6276 or +1 480/752-6276, option 8

Supply management professionals with a certification

receive higher salaries from their organizations.

It’s that time of year again when ISM releases its annual salary survey results. For supply management professionals, it’s an opportunity to compare and contrast their earnings against others in the profession. Where do I stack up with others in my position or region of the country? How advantageous is it to my career to have a credential? These are relevant questions and ones that are answered in this

article. Even more important, however, is the use of this information as a benchmark and tool during your next performance review or salary renegotiation.

The results of ISM’s sixth annual salary survey reveal the increasing value organizations are placing on supply management. One of the most significant salary statistics is the impact ISM’s CPSM® credential is making on average salary in organizations. Respondents who hold a CPSM® designation are earning 23 percent more in average salary compared with those without credentials. This is a significant increase over 2009 when respondents with a CPSM® reported earning 9.8 percent more than their counterparts without credentials.

6 CPSM® Exam Review www.ism.ws

CPSM® and Other Credentials Paying Dividends

Overall, attainment of a supply management certification is giving a boost to the average salary of respondents. The average salary for supply management professionals with one or more credentials was US$107,181, compared with $100,071 for people without a credential. The salary for those with a credential increased 8.6 percent over 2009 ($98,701).

Specifically, supply management professionals with a CPSM® are earning an average salary of $123,008, compared with $100,071 for those who lack a designation. With this being only the second year for reporting ISM’s CPSM®, the value of this designation in organizations will only continue to grow.

The Certified Purchasing Manager (C.P.M.) designation continues to add value to ISM members and supply man-agement professionals. The average salary for respondents holding a C.P.M. is $101,840, an increase of 2.5 percent over 2009 ($99,314).

Average SalaryThe average salary for supply management professionals is

now $103,664, an increase of 5.6 percent over 2009 ($98,200). This shows a significant increase compared with the stagnant

movement in salary of 0.08 percent between 2008 and 2009. The median salary was $87,000, with the highest salary reported at $683,000 and the lowest at $16,000. The salary numbers reported are for the 2010 calendar year and include wages and any bonuses received.

The percentage of respondents earning $100,000 or more also increased over 2009 from 34 percent to 38 percent in 2010. Respondents self-reported an average salary increase of 3.5 percent from what they received in 2009, compared with an average increase of 2.8 percent in 2009 over 2008. Of all respondents, 66 percent reported that their salaries increased (compared with 78 percent in 2009), 6.6 percent indicated that their salaries decreased (compared with 20 percent for 2009 over 2008) and 19 percent reported that their salaries did not change in 2010 (compared with 2 percent in 2009). A recovering economy, coupled with the importance of supply management during such a crisis, is bringing greater visibility and value to the profession.

Despite a healthy increase in salary for 2010, its impor-tance in job choice is lower (sixth place in importance to job) compared to other factors. Financial stability of the organization (65 percent) was reported as the leading deter-minant in job choice for respondents. Both benefits package and job satisfaction tied for second place at 61 percent. This

was followed by work/life balance (48 percent), promotion (45 percent) and wages (44 percent). Other factors that were rated highly included work location, organizational culture/work environment and bonuses.

Position and Experience What’s in a salary? There are many factors that impact salary

amounts. It’s nearly impossible to have an apples-to-apples comparison of all respondents. Such things as regional location, education level attained, credentials achieved, level of respon-sibility, gender and position are defining characteristics of an individual’s salary. Thus, a number of discrepancies can exist for differences in salary between individuals, jobs and organizations.

Due to these varying factors, salaries are based on position rather than specific job titles. Respondents self-selected the position that best represented their title and responsibility. By position, respondents classifying themselves as an entry-level supply management professional earned an average salary of $49,502; those selecting “experienced supply management professional” as their position earned $75,383; those clas-sified as a “manager” earned $98,264; those classified as a “director” earned $134,220; those selecting “vice president” as their position earned $238,396; and those classifying themselves as a “chief” earned $231,142. The average salary for those classified as a “chief” decreased by 3.8 percent com-pared with 2009 ($240,408).

In general, more years of experience translates to a higher salary. That correlation exists in most comparisons among the experience levels. Supply management professionals working in the profession 11 or more years can expect to earn 43 percent more than those who have entered the field with two or fewer years of experience (compared with 32 percent reported in 2009). The average salary for supply

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ISM’s 2011 Salary Survey

By John Yuva

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management professionals with 11 years of experience or more was $108,860, while the average salary for those with two or fewer years of experience was $76,032. Overall, supply man-agement professionals with three to five years of experience earned an average salary of $91,346; those with six to 10 years of experience earned $88,448; those with 11 to 20 years of experience earned $96,136; and supply management profes-sionals with 20 or more years of experience earned $121,584.

Variations in salary also occur among different indus-tries. Of the 19 industries respondents classified themselves under, accommodation and food services ranked the highest in salary at $176,686, followed by mining ($135,787), and finance and insurance ($120,006). Last year’s leader, the construction industry ($91,504) dropped to 12th place in 2010. The industry reporting the lowest salary was arts, entertainment and recreation ($63,418). The second and third lowest industry salaries were real estate and rental and leasing ($75,037) and educational services ($75,785), respectively. Among the 19 industries, six reported average salaries higher than the overall survey average ($103,664).

Make Education MatterOne of the major factors affecting salary and profes-

sional achievement continues to be education. Today’s young supply management professionals realize the need to earn a bachelor’s degree at a minimum to contend with an evolving marketplace. To the point, supply management professionals with a bachelor’s degree earn 60 percent more than someone with only a high school education. While an associate’s degree can earn you nearly 23 percent more in salary than a high school education, a bachelor’s degree can lead to a 31 percent salary increase over an associate’s degree. What impact does having a master’s degree have on salary? Supply management professionals who earn a master’s earn 18 percent more in salary than their counterparts with only a bachelor’s degree. Thus, the decision to invest in graduate school immediately following an undergraduate education

or later in one’s career is paying off for supply management professionals.

How do the various degree fields stack up? Degrees in the technical/engineering fields continue to offer the highest average salary among respondents, at $126,999. Supply management professionals entering business-related fields (other than supply management) are reporting average salaries of $110,041. Those respondents who earned degrees in supply management/supply chain management are earning an average salary of $101,615, while liberal arts majors follow with an average salary of $96,003.

Bonuses, Stock Options and Benefits

When examining an annual income, bonuses and stock options can represent a major portion of that amount. For the purpose of the survey, respondents are asked to include bonuses as part of their overall salary reported. Among the respondents who received a bonus in 2010, the average bonus received was $21,139, which represented approximately 21 percent of the total gross salary received. This amount was a 14 percent increase over the average bonus amount for 2009 ($18,504), and is based on a combination of company results (59 percent), department results (15 percent), individual results (21 percent) and other results (5 percent). The highest bonus amount reported for 2010 was $259,000, and the median bonus was $9,000.

While stock options were not included as a part of salary, they were earned by 14 percent of the respondents. The average estimated dollar value of the stock options received was $29,975. The median was $10,000.

With regard to fringe benefits, respondents reported being offered health insurance (92 percent), dental insurance (90 percent), life insurance (86 percent), pension or retirement plan (85 percent), vision insurance (73 percent), long-term disability (71 percent), short-term disability (70 percent), tuition reimbursement (67 percent). Additional benefits

Average Salary by Certification

Total Men Women

One or more certifications $107,181 $116,105 $90,196

Not certified $100,071 $108,088 $90,897

Certified Professional in Supply Management® (CPSM®) $123,008 $123,452 $122,713

Certified Professional in Supplier Diversity® (CPSD™) $115,000 $138,000 $103,500

Certified Purchasing Manager (C.P.M.) $106,157 $114,762 $89,521

Accredited Purchasing Practitioner (A.P.P.) $92,484 $99,559 $79,120

Certified in Production and Inventory Management (CPIM) $109,879 $106,742 $121,250

Certified in Integrated Resource Management (CIRM) $81,500 * $81,500

Certified Professional Contracts Manager (CPCM) $125,000 * $125,000

Certified Professional Public Buyer (CPPB) $74,744 $84,667 $59,859

Certified Public Purchasing Officer (CPPO) $87,845 $98,250 $67,034

Certified Supply Chain Professional (CSCP) $98,892 $106,716 $77,375

Member of the Chartered Institute of Purchasing and Supply (MCIPS) $118,366 $132,039 $50,000

Project Management Professional (PMP) $98,333 $106,125 $36,000

Supply Chain Management Professional (SCMP™) $79,333 $150,000 $44,000

Other $126,759 $162,873 $79,812

Items marked with a (*) indicate that three responses or less were received for this category and were not reported.


received include paid training/professional certification (58 percent), personal communication devices (cell phone, laptop, PDA and the like) (51 percent), paid maternity/family leave (45 percent), association membership (41 per-cent), long-term care insurance (28 percent), health club membership (23 percent), personal legal services (10 percent) and vehicle/vehicle allowance (8 percent).

Gender and SalaryDespite ISM’s official position statement on the issue of

gender and equal compensation, gender continues to play a factor in the salary of supply management professionals. The average salary among male respondents in this year’s survey was $112,952, compared with $90,200 for female respon-dents. Males earned an average of 25 percent more than their female counterparts.

There are, however, areas where contraction in the gender gap between men and women are occurring. For example, in education, women with an associate’s degree are earning 12 percent more in average salary ($84,377) compared with men ($75,159) at the same educational level. And with a bachelor’s degree, the average salary gap narrows to less than 8 percent between men ($107,857) and women ($99,982). In terms of experience, there is a significant difference (66 percent) in annual salary between women ($80,620) and men ($48,506) with one to two years of experience. And for supply management professionals with three to five years of experience, women continue to lead in annual salary ($84,377) over men ($75,159).

How does annual salary compare between men and women who have earned credentials? The average salary gap between men and women with one or more credentials is 29 percent. However, the gap narrows to 23 percent between men ($111,382) and women ($90,605) who have earned a C.P.M. The most striking comparison, however, is between men and women who have earned ISM’s CPSM® certification. The difference in annual salary narrows to a mere 0.6 percent between men ($123,452) and women ($122,713) with a CPSM® credential. This is a positive trend that will hopefully continue as more supply management professionals earn their CPSM® certification.

On Average, Improvement What does the past say about the future? If average salary

comparisons between 2005 (the inaugural year of ISM’s

salary survey) and this year’s survey results are any indication, supply management professionals should expect a healthy increase in average salary over the coming years. The average salary increased 32 percent over 2005 from $78,470 to $103,664, while global economies struggled amid a coming recession for nearly half this period.

Significant increases in average salary are also prevalent for various job positions. On average, chiefs earn 43 percent more today ($231,142) than in 2005 ($161,082); vice presidents earn 51 percent more today ($238,396) than in 2005 ($158,256); directors earn 11 percent more today ($134,220) than in 2005 ($120,401); and managers are earning 23 percent more today ($98,264) than in 2005 ($80,159). These figures help reaffirm the growing value of supply management in today’s organizations.

Education is also being rewarded with higher average salaries. While a bachelor’s degree in 2005 led to an average salary of $79,368, it’s now increased to $104,690 — a 32 percent increase. And a master’s degree today yields an average salary of $123,062 compared with $99,373 in 2005, a 24 percent increase. As technology and the marketplace evolve, both four-year and graduate degrees are becoming essential.

Gender is a factor that continues to impact average salaries between men and women. While the average salary for men increased from $86,662 in 2005 to $112,952 in 2010 (a 30 percent increase), women experienced a larger percentage growth (37 percent) in average salary from $66,032 in 2005 to $90,200 in 2010.

As the economy recovers, supply management profes-sionals must continue their ability to remove supply chain costs and improve efficiencies to remain on the radar of executive management and be compensated appropriately for their efforts. As the results of this year’s salary survey indicate, the compensation for men and women in supply management is beginning to parallel their contribution to the organization. Let’s ensure this continues in the years to come.

This article contains just a sample of what’s included in ISM’s comprehensive salary survey. A more detailed report is avail-able on the ISM website at www.ism.ws/CareerCenter. ISM

John Yuva is editor of Inside Supply Management ®. For more information, send an e-mail to

[email protected].

How the Survey Was ConductedFor the sixth year in a row, ISM has collected information from various supply management professionals. The survey

was conducted during January and February of 2011. Random samples of customers were pulled from an ISM database that included both members and nonmembers. An email message requesting participation was then sent to these customers. In all, a total of 743 responses were received, representing a response rate of 7.1 percent. ISM staff tabulated the responses and set the confidence interval for the overall mean salary as plus or minus approximately 4.7 percent. Respondents were asked to report salary information for the 2010 calendar year. Salary included wages, bonuses and other income received before taxes and deductions. For the second time, we asked if respondents were employed the full year. Eighteen, or 2.4 percent, of the respondents indicated they were not employed the full year (compared with 4 percent in 2009). The results posted exclude those not employed for the full calendar year of 2010.

More detailed data from this survey are available on the ISM website. A brief summary of the results is available to the general public, while a detailed report is available at no charge to ISM members. Nonmembers may purchase the detailed report for US$199. The reports can be accessed in the ISM Career Center at www.ism.ws.

www.ism.ws



alabamaISM—Alabama, Inc.Birmingham, ALZach Friedman+1 205/[email protected]/sites/alabama/index.htm

alaskaNAPM—Alaska, Inc.Anchorage, AKBen R. Milam, C.P.M., CPPM+1 907/729-2972www.napmalaska.org

CaliforniaISM—Northern California, Inc.San Francisco, CA; Bay Area RegionJames W. Hays+1 415/[email protected]

ISM—Silicon Valley, Inc.San Jose, CAGlenn Ficke/Fred SollishGlenn Ficke: +1 925/413-4917; Fred Sollish: +1 415/[email protected]; [email protected]://ismsv.groupsite.com

NAPM—San Fernando Valley, Inc.West Hills, CACarol Street, CPSM, C.P.M.+1 818/[email protected]

Supply KnowledgeSan Francisco, CAGlenn Ficke/Fred SollishGlenn Ficke: +1 925/413-4917 Fred Sollish: +1 415/[email protected]; [email protected]

ConnecticutISM—Connecticut, Inc.New Haven area, CTCharlotte Mihok+1 203/[email protected]

ColoradoNAPM—Denver, Inc.Denver, COCarol Coke+1 303/[email protected]

District of ColumbiaJohnson International EnterprisesWashington, D.C. Metro AreaRobert Johnson+1 786/897-6420 http://johnsonie.com/contactus.htmlProvide ISM member number for special rates.

floridaFlorida Atlantic UniversityExecutive EducationBoca Raton, FL 800/584-4723www.executiveeducation.fau.eduwww.business.fau.edu/cpsm

NAPM—South Florida, Inc.Miami, FL George Par or Jorge Gomez+1 305/[email protected]

Jack Quinn Solutions, LLCSatellite Beach, FLDr. Randall M. Mauldin, CPSM800/[email protected]

Johnson International EnterprisesFloridaRobert Johnson+1 786/897-6420http://johnsonie.com/contactus.htmlProvide ISM member number for special rates.

CPSM® and CSM™ Exam ReviewCoUrSE DIrECtoryThe listings on the following pages are composed of organizations that regularly offer CPSM® and CSM™ Exam Review courses. Please contact the organization directly for its most current course schedule. This list is not all-inclusive, but may serve as a starting point for identifying courses in your area to help you attain the CPSM® or the CSM™.

www.ism.ws

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CPSM® and CSM™ Exam Review Directory

MorphaSource/MorphatrainingJacksonville, FLPaul R. Jones, CPSM, C.P.M. +1 904/672-8952cpsmcertification@morphatraining.comwww.morphatraining.com

georgiaNAPM—West Georgia, Inc.Atlanta, GAAndrew Kwok+1 770/[email protected]

ISM—Atlanta, Inc.Atlanta, GADavid Pettitt+1 770/[email protected]

IllinoisDePaul University Continuing & Professional EducationChicago, ILEilish McDonagh-Hermer312/[email protected]/purchasing

ISM—Chicago, Inc.Chicago, ILChristopher Ruditys+1 847/[email protected] www.ism-chicago.org

IowaISM—Central Iowa, Inc.Des Moines, IAJane Burger+1 515/[email protected]

KansasISM—Wichita, Inc. Wichita, KS Mini Siddique [email protected] www.ismwichita.org

KentuckyPurchasing Management Association of LouisvilleLouisville, KYDouglas Kolpak, CPSM, CPSD, C.P.M., CPIM, MCIPS+1 270/[email protected]

louisianaISM—Greater New orleans, Inc.New Orleans, LARichard Ponder+1 985/[email protected]

MarylandJohnson International EnterprisesMaryland; Washington, D.C. Metro AreaRobert Johnson+1 786/897-6420 http://johnsonie.com/contactus.htmlProvide ISM member number for special rates.

MassachusettsPurchasing Management Association of Boston (PMAB)Concord, MADave Kriz+1 978/[email protected]

MichiganISM—Greater Grand rapids, Inc.Grand Rapids, MIThomas Cole, C.P.M.+1 616/[email protected]

ISM—Southeast MichiganSt. Clair Shores, MISue Peters +1 313/[email protected]

MinnesotaNAPM—twin Cities, Inc.Minneapolis/St. Paul, MNPeg Myszka+1 651/[email protected]


MissouriISM—Kansas City, Inc. Kansas City, MO Jim Marinakis, CPSM, C.P.M. +1 913/226-4842 [email protected] www.ism-kansascity.org

ISM—St. Louis, Inc.St. Louis, MODawn Huang+1 618/[email protected]

nebraskaISM—Nebraska, Inc.Omaha, Kearney and Lincoln, NEMarty Sehn+1 402/[email protected]

nevadaISM—Nevada, Inc.Las Vegas, NVJim Haining, MBA, CPSM, CPSD, C.P.M., A.P.P. Executive Director+1 702/[email protected]

new JerseyISM—New JerseyRutgers University New Brunswick/Piscataway, NJKathleen Perna+1 908/[email protected]

new YorkISM—New york, Inc.New York, NYDiane C. Martin 800/[email protected]

north CarolinaCentral Piedmont Community CollegeCorporate and Continuing EducationCharlotte, NC+1 704/330-4358cce.cpcc.edu

ohioISM—Central ohio, Inc.Columbus, OHHolly J. Miller-Downour, President+1 614/856-4582 or +1 740/243-7599 [email protected]

NAPM—Miami Valley, Inc.Dayton, OHGary L. Abney+1 937/[email protected]/

Purchasing Management Association of Cleveland (PMAC)Cleveland, [email protected]

oregonNorthwest Supply Management AssociationPortland, ORDana Baisden, Association Manager+1 503/[email protected]

PennsylvaniaISM—Pittsburgh, Inc.Pittsburgh, PALisa Romango412/[email protected]

ISM—Philadelphia, Inc.Philadelphia, PA+1 215/[email protected]

Rhode IslandISM—Greater rhode Island, Inc.Providence, RITraci Knowles+1 401/[email protected]

TexasISM—Austin, Inc. Austin, TXJerry Binder, CPSM, CPSD+1 512/[email protected]

CPSM® and CSM™ Exam Review CoUrSE DIrECtory

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ISM—Dallas, Inc.Dallas, TXJohn Marxer, CPSM, CPSD, C.P.M.+1 972/[email protected]

ISM—Fort Worth, Inc.Fort Worth, TXDavid H. Stewart, CPSM+1 817/685-9953 or +1 817/300-5443 [email protected]

ISM—Houston, Inc.Houston, TX Robert J. Schneider or Carleen Glasgow +1 713/261-0118 or +1 713/419-7983 [email protected] or [email protected]

ISM—San Antonio, Inc. San Antonio, TX Michael Mundahl +1 210/255-6455 [email protected] www.ism-sanantonio.com

TennesseeNAPM—Memphis, Inc.Memphis, TNF. Michael Babineaux, CPSM, C.P.M.+1 901/853-0539www.napmmemphis.org

VirginiaJohnson International EnterprisesVirginia; Washington, D.C. Metro AreaRobert Johnson+1 786/897-6420 http://johnsonie.com/contactus.htmlProvide ISM member number for special rates.

NAPM—Southeastern Virginia, Inc.Virginia Beach, VAMargaret Brown+1 757/[email protected]

richmond Metro Chapter of ISM—Carolinas-Virginia, Inc.Richmond, VADr. Sandra Tanner+1 804/[email protected]://richmond.ism-cv.org

WashingtonNAPM—Spokane, Inc.Spokane, WASteve Lunden, CPSM, C.P.M.+1 509/[email protected]

WisconsinISM—Milwaukee, Inc.Milwaukee, WIChristopher Ruditys+1 414/[email protected]

International locations

aSEan RegionProcurement and Sourcing Institute of Asia (PASIA)Manila, PhilippinesRepresenting: Bahrain, Brunei, India, Indonesia, Malaysia, Mongolia, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Turkey, United Arab Emirates, and VietnamCharlie [email protected]

hong KongISM—Pearl river Delta, Inc.Hong Kong and South China Hong Kong, China Daniel Chan/KK Poon +852-917-80697 [email protected] www.ismprd.org

IndiaISM—India, Inc.Gurgaon (Delhi-NCR)IndiaMegha Rastogi, Director Education, and Dr. Anand Kumar, Director [email protected]; [email protected]


ISM—Bangladesh, Inc.DhakaBangladeshRistia Siraj and Saiful Alam+9901730320149 or +880-1711507970 [email protected]; [email protected]

JapanISM—Japan, Inc. Tokyo, Japan Osamu Uehara, CPSM C.P.M. +81-042-351-0599 [email protected] www.ismjapan.org Exam reviews in conjunction with Hosei Business School.

KoreaISM—Korea, Inc.Seoul, Korea, The Republic ofSeung Hee (Lucy) Lee or S.K. [email protected]

aSSISt (Seoul School of Integrated Science & technologies)Seoul, South KoreaHyejin Gwag+82-70-7012-2227www.assist.ac.kr

MexicoAProCAL (Asociación de Profesionales en Compras, Abastecimiento y Logística, A.C.)México, Distrito FederalClaudia Fabiola Montes de Oca Guillén+52-001-55-55247662, ext. [email protected]

People’s Republic of ChinaBeijing Brain Management Consultant Co. Ltd.Beijing, Shanghai,ChinaYuxia Li+86-10 59626799 or +86-10 [email protected]

Beijing Logisment Consultant Co.Ltd.Beijing, Shanghai,ChinaJustin Kou+86-10 [email protected]

Boyuan training Center Suzhou, Nanjing,ChinaCheng Hang+86-512 68299833 or +86-512 [email protected]

China Federation of Logistics and Purchasing (CFLP—SCM)Beijing, Shanghai, Shenzhen, Suzhou, Xi’an, Chengdu, Xiamen, China Roland Zheng, Xiang Song +86-58566588-176,177 [email protected], [email protected] www.chinascm.org.cn

Shenzhen BV-Logistics training CenterShenzhenChinaJie [email protected]

Shenzhen Century Excellence Management Consulting Co. Ltd.Shenzhen, Wuhan,ChinaMin Zhou+86-755 86613200 or +86-755 [email protected]

Xi’an Saisidun Consulting Co. Ltd.Xi’an,ChinaXiaoning Zhang; [email protected]+8629 88896711 or +8629 88896712www.sxcpm.com

Xiamen Peiin training CenterXiamen, Zhangzhou, Quanzhou ChinaWen’an Huang+86-592-5166166 or [email protected]

ISM—China, Inc.Shanghai,ChinaTony [email protected] through SCMC.

CPSM® and CSM™ Exam Review CoUrSE DIrECtory

www.ism.ws

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Shanghai ouXiang Consulting Co.Shanghai,ChinaOliver [email protected]

Philippines

Philippine Institute for Supply Management Pasig City, Philippines Mary Ann Punzalan-Saboya+63-2-634-5955; +63-2-634-5942; +63-2-634-6632 [email protected]; [email protected] www.pism.org

TaiwanSupply Management Institute, taiwan (SMIt) Taipei and Kaohsiung,TaiwanSteve Lai / Ammy Shen+(886)2-2759-5000, +(886)[email protected], [email protected] in English and Mandarin Chinese.

yuan Ze UniversityChung-Li, TaiwanTaiwanMs. Yu-Huei Chu [email protected]://web2.yzu.edu.tw/eng_2003/Lifelong

Walk the Qualification Talk


Catching up on the efforts of my teams in China and India to address a supply need in the United States, I was once again struck by how the world has changed

since I began my career. Manufacturing once done in the U.S. has moved to other coun-tries. Medium-sized regional players have disappeared and been replaced by global organizations. The business day has become fluid as information and work move effort-lessly around the globe 24/7. Along with this, the needs of supply professionals have also changed.

The skills we learn in college and on the job are no longer enough to last an entire career. Supply management leaders need to be constantly learning, reading and absorbing emerging trends if we are to keep ourselves skilled to address ever-changing supply chain challenges. Choosing where to focus our development time can be daunting given the wealth of available learning opportunities. With the introduc-tion of the Certified Professional in Supply Management® (CPSM®), the Certified in Supply Management® (CSM™) and associ-ated learning opportunities, ISM eliminated this confusion by clarifying the skills required to be a certified supply management pro-fessional in the 21st century. My CPSM® gives me confidence that, years out of col-lege, I have the required skills and can show my employer, team and business partners the standard of professional competency that I have achieved.

Gone are the days when many of us will retire from the organizations where we began our careers. Like many of you, oppor-tunities and downsizings, mergers and acqui-sitions have resulted in my old business-card collection bearing the logos of many compa-nies. And the company for which I now work has employees in many countries, with dif-ferent educational, cultural and professional experiences. Many of those employers we now work for are based in countries with their own supply chain organizations and certifications. The plethora of different stan-dards around the world no longer serves us well if our aim in certification is to communi-cate to all what it means to be a supply man-agement professional.

To prepare for the challenges of the future, my leadership team and I decided to “walk the talk.” Each of us is committed to obtaining and maintaining our CPSM® or CSM™. We are also strongly encouraging all our team members to join and participate in their local ISM affiliate (or appropriate in-country IFPSM organization). We expect everyone on the team to dedicate time each year to enhancing their supply management skills. Finally, candidates for new roles and promotions are expected to demonstrate they are maintaining their professional com-petency by achieving their CPSM® or CSM™, belonging to ISM and actively participating.

I might not be able to predict how the world will change during the next half of my career, but I do know that these steps will help ensure that my team and I will be ready for whatever comes. ISM

Earning the CPSM® or CSM™ helps position my leadership team for success.

By Christina De Luca, CPSM, MCIPS

www.ism.ws


How to Study for the CPSM®, CSM™ and Bridge ExamsHow do the Certified Professional in Supply Management® (CPSM®) and Certified in Supply Management™ (CSM™) study materials save you time and money? ISM connected the CPSM® and CSM™ Diagnostic Kits (yes, even the Bridge version) to the CPSM® and CSM™ Study Guide and the ISM Professional Series. This allows you to assess and find the areas you need to improve and study the most. Then, the CPSM® and CSM™ Diagnostic Kit tells you exactly where to find the explanations in the CPSM® and CSM™ Study Guide, the ISM Professional Series and the Supplemental Reading List, so you fully understand the concepts. How smart is that? You focus your CPSM® and CSM™ studies on the areas you need the most and only select the items you really need.

Studying for the CPSM® and CSM™ in Seven Steps

1) Set goals and create a time line to study and take your exam(s). Then, register and schedule your exam(s) so you stick to your schedule and are less likely to get sidetracked.

2) take the CPSM® and CSM™ Diagnostic Kit practice test to find your weak areas. (If you are a current C.P.M., there is a Bridge Exam Diagnostic Kit.) The Diagnostic Kit comes in your choice of print or web version (same content) to meet your preferred learning style.

3) Use your score report generated from the Diagnostic Kit (or from an exam you didn’t pass) to develop a study plan to target areas you need to strengthen — areas in which you scored less than 75 percent. The score report references where to find the explanations in the CPSM® and CSM™ Study Guide, the ISM Professional Series and the Supplemental Reading List.

4) Use the CPSM® and CSM™ Study Guide, an expanded outline of the exam content, to get familiar with the exam specifications, and get examples of the testing format and styles of questions. It briefly explains the content tested in the exams within the context of each task category. For those studying for the Bridge Exam, you only need to study the bracketed content. You were already tested on everything else in the C.P.M. Exams.

5) The ISM Professional Series is where you want to go for more detailed explanations of the exam task areas that were weak in your score report. These three hardcover books are similar to graduate-level textbooks, with one volume for each of the three exams.

6) take another practice test from the Diagnostic Kit to make sure you understand the concepts and improved your scores in weaker areas.

7) Still need more? Take a CPSM® and CSM™ review Course. They are available in three different formats to fit your schedule — online, self-study workbook or face-to-face seminars. Check out page 10 of this brochure for a directory of organizations offering exam review courses or the ISM website and your affiliate for schedules.

bonus items:

• A Supplemental reading List is available for those who want additional study. The list contains a variety of exam-related titles in the broad areas of supply management.

• Start or join a CPSM® or CSM™ study group to help talk through the concepts and divide the research. It also keeps you accountable to a schedule because you don’t want to let down your group.

• Join the CPSM® and CSM™ LinkedIn Group. This highly interactive group is a forum to ask your peers what they found helpful during their exam preparation. You might even connect with people in your area to form a study group. There are many group members who have already achieved their designation who can share their exam experience. They are also able to give you a different perspective on a work issue or help you locate a hard-to-source product or service.


Select Your Preferred Study ResourcesISM offers a variety of study materials to assist you in preparing for your exams. To meet your personal study preferences, some study materials are available in print or online. ISM best-sellers include the CPSM® and CSM™ Study Guide and the CPSM® and CSM™ Diagnostic Kit.

CPSM® and CSM™ Study Guide The CPSM® and CSM™ Study Guide provides information on test specifica-tions, examples of the testing format

and question styles. (Bridge Exam content is noted.)US$59 members/US$89 nonmembers

CPSM®, CSM™ and Bridge Exam Diagnostic KitThe CPSM® and CSM™ Diag-

nostic Kits, in your choice of print or web version, helps you focus your study efforts by identifying any areas of supply management that need improve-ment. You get a sample test for each of the CPSM® or CSM™ Exam(s) with a scoring chart and correct answers, including justifications and bibliographic references. To be used with the CPSM® and CSM™ Study Guide.Print version, Exam 1, 2 and 3: US$79 members/US$99 nonmembersPrint version, Bridge: US$49 members/ US$69 nonmembersWeb version, each Exam: US$49 members/ US$69 nonmembersWeb version set, Exams 1, 2 and 3: US$129 members/US$169 nonmembersWeb version, Bridge: US$49 members/ US$69 nonmembers

ISM Professional SeriesThe ISM Professional Series focuses on

challenges, goals and the integrated skill sets needed to be successful in strategic supply management. The series draws from all industries and levels, formulating a macro view of the profession. Each volume corre-sponds with one of the three CPSM® and CSM™ Exams.three-volume set: US$199 members/ US$289 nonmembersEach volume: US$89 members/ US$119 nonmembers

CPSM®, CSM™ and Bridge Exam Review Courses

In print, online and face-to-face versions, the CPSM®,

CSM™ and Bridge Exam Review Courses have been developed according to exam specifications. They provide an overview of the material covered on the

CPSM®, CSM™ and Bridge Exam, with resource articles, case studies and supplemental content developed by subject-matter experts. There is a post-test with justifications to evaluate your increased knowledge.Self-study workbook courses: US$159 members/ US$199 nonmembersonline review courses: US$195 members/ US$295 nonmembers(Online review courses available at www.ism-knowledgecenter.ws)Bridge Exam review course: US$1,399 members/US$1,699 nonmembersCPSM® and CSM™ Exam review course: US$1,599 members/US$1,899 nonmembers

ISM Glossary of Key Supply Management Terms (5th Edition) The ISM Glossary of Key Supply Man-agement Terms is a valuable reference

tool for supply professionals, academics, researchers and students. With more than 2,400 terms, the fifth edition includes information from all disciplines of supply management. What a great study tool for the CPSM® and CSM™ Exams. US$39 members/US$59 nonmembers

Supplemental Reading ListFor those who want additional study, a Supplemental Reading list is available at www.ism.ws. The Sup-plemental Reading List contains a variety of exam-related titles that give you additional resources in the broad areas of supply management.

Getting StartedOrder study materials, register for exams, or get more information at www.ism.ws and select Pro-fessional Credentials, or call 800/888-6276 or +1 480/752-6276, option 8. Once all three exams (or the Bridge Exam for qualified C.P.M.s) are passed, send applications to ISM documenting education, work experience and exam score reports. Exam scores are valid for four years. Most candidates take between six to 12 months to become a CPSM® or CSM™.

Visit www.ism.ws/certification today or call 800/888-6276 or +1 480/752-6276, option 8 for a brochure.

ISM GloSSaryof Key Supply ManaGeMent terMS fIfth edItIon

Editors

Anna Flynn, Ph.D., C.P.M.

Mary Lu Harding, C.P.M., CPIM, CIRM

Carla S. Lallatin, C.P.M.

Mary Lue Peck

Helen M. Pohlig, J.D.

Scott R. Sturzl, CPSM, C.P.M.

www.ism.ws


ISM On-Site CPSM®, CSM™ and Bridge Exam Review and TestingON YOUR SCHEDULE — AT YOUR

LOCATION

Get your team certified at your company’s location and on the schedule that meets your business needs.

The Institute for Supply Management™ offers on-site review and testing for the Certified Professional in Supply Management® (CPSM®), the Certified in Supply Management™ (CSM™) and the Bridge Exam.

A team of certified professionals translates into organizational effectiveness, efficiency and overall operational success. From the bottom line to the top ranks, the entire organization benefits from the impact of certification.

•Save time, travel, money

•Developandmaintaina

certified work force

•Abilitytothinkandcompete

globally

•Getateamwithmultidimensional

expertise in all areas of supply

management

•Increasetherateofprogram

completion

Through your support and encouragement, employees realize increased performance, greater job satisfaction and a heightened sense of profes-sional empowerment.

ISM provides the resources to encourage and sup-port certification. Volume discounts are available.

For on-site exam review courses, contact:

For on-site testing, contact:

Karen P. Collins, CPSM, C.P.M., a.P.P. Senior Executive — On-Site

Education

800/888-6276 or

+1 480/752-6276,

extension 3123

Email: [email protected]

Rene a. Yates, CPSM, C.P.M. Senior Executive — On-Site

Education

800/888-6276 or

+1 480/752-6276,

extension 3080


Kathy braase Senior Associate — Sales

800/888-6276 or

+1 480/752-6276,

extension 3061


Trish True Senior Associate — Sales

800/888-6276 or

+1 480/752-6276,

extension 3086



more.

How do you plan to get more knowledge, experience and income?Get the Certified Professional in Supply Management® (CPSM®) or Certified in Supply

Management™ (CSM™) from the Institute for Supply Management™ (ISM), the first supply

management association in the world. It gives you the edge to prove you thrive in the

global marketplace. As a CPSM® or CSM™, your integrated skill sets in areas such as

finance, supplier relationship management, organizational global strategy and risk

compliance drive value in every link of the supply chain. And, CPSM®s have the potential

make 23 percent more than those without the designation (ISM 2011 Salary Survey —

CSM™ not yet developed).

Get started now at www.ism.ws/certification.

Stay Competitive. Move Forward.

Visit www.ism.ws today.

800/888-6276 or +1 480/752-6276, option 8

P.O. Box 22160Tempe, AZ 85285-2160

800/888-6276 +1 480/752-6276

www.ism.ws

JC/FS SC 611 12/11 2M

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