8/3/2019 CPP Case Study

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PA RT O F T H E I N T E L L I G E N C E - L E D O P E R AT I O N S P L AT F O R M

CPPGroup Plc: stopping fraudand saving customers' premiums

In a time of global financial crisis, CPPGroup Plc (CPP), a provider of card, identity protection and mobile phone

insurance, understood that it was imperative to detect and prevent fraud. To do so, CPP looked to prevent fraudulentclaims being made out of the premiums of their customers. With thousands of mobile insurance claims, CPP chose

i2'sAnalyst's Notebook and iBase to provide a cross-referenceable database and the ability to visualize previously

unknown fraudulent connections.

Situation

CPP has the daunting task of processing thousands of mobileinsurance claims. In the midst of an economic downturn, it

became even more critical for the CPP to be able to discern

between legitimate and fraudulent claims. In January 2009,

CPP created a Fraud Investigation Unit (FIU) with eight ana-

lysts to find, stop and prevent fraud.

Despite the establishment of the new unit,CPP continued to

face difficulties in analyzing their fraud intelligence data. While

their fraud identification rates increased by the hundreds,

their insurance claim administrative system limited their

detection rates. Their internal claims system, the NPP's single

point system inhibited cross-referencing, and required analysts

to pore over data tables containing over a million customerrecords,while lacking any ability to visualize their data. The

FIU needed tools that could efficiently gather and store large

volumes of data that allowed for easily cross-referencing data

points to simplify the process for identifying fraudulent claims.

Solution

Raphael Lawson, Head of Fraud for the FIU, had previousexperience with i2 software. He understood thatAnalyst's

Notebook and iBase could be utilized to not only detect and

stop fraudulent claims,but streamline productivity and

expand their analysis capabilities.

During the pilot phase ofiBase andAnalyst's Notebook,

Lawson's FIU immediately noticed a drastic upsurge in their

ability to identify fraudulent claims. By importing their vast

quantity of customer records into iBase, the FIU was instantly

able to connect 5,000 previous fraud alerts to well over

100,000 customers throughAnalyst's Notebook. They were

able to visualize both organized networks of fraud as well

as individual customers. iBase recognized repeat claimsubmissions from known fraudsters and blacklisted individuals

who were changing minor details such as surnames, bank

accounts, mobile phone numbers or addresses to avoid

detection, which allowed CPP to save money by stopping

these policies before further claims could be made.

"Upon utilizing i2 products,we revealed far more usefulintelligence that allowed us to

not only detect more fraud, butmore importantly, we were ableto stop it."

Raphael Lawson, Head of Fraud,Fraud Investigation Unit at CPP

OverviewLocation:York, United Kingdom

Industry: Fraud

Customer: CPPGroup Plc (CPP)

i2 Products Used: Analyst's Notebook, iBase

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Over the initial three month period of deployment, CPP

identified over 1500 individuals connected to false claims and

led to the FIU obtaining licenses for iBase andAnalyst's

Notebook. Upon purchase, Lawson's team underwent training

in both iBase DesignerandAnalyst's Notebook and the products

were fully implemented into FIU on a customized SQL server.

While the FIU's capabilities had grown during their trial

usage, upon training, the team was able to double their ability

to identify fraud.

Outcome

The implementation ofiBase andAnalyst's Notebook allowed

the FIU to not only detect, but stop fraud.Within five months

of utilizing i2 software, the FIU has seen an approximate 50%

increase in fraud detection, equating to roughly 150,000 in

savings for both CPP and its customers. Lawson however,

thinks they can do even better, and is in the process of

acquiring additional licenses for iBase andAnalyst's Notebook

for his Counter Fraud Specialists.

The FIU's nearly instant success in stopping mobile insurance

fraud with i2 products,has led to further integration withinCPP. Lawson says, "Once the initial installation and design is

complete, the user friendly interface makes light work of

identifying networks in our own data," thus making it a

valuable tool to deploy for credit card fraud detection.

About i2

i2 is the leading provider of intelligence and investigation

solutions for defense, national security, law enforcement and

commercial security. More than 4500 organizations in over 150

countries rely on the i2 Intelligence-Led Operations Platform

to proactively deter, prevent,predict and disrupt the world's

most sophisticated criminal and terrorist threats. i2 started

the intelligence revolution in 1990 and continues to lead the

industry in innovation with products likeAnalyst's Notebook

and COPLINK.These solutions help public safety officers,

analysts, managers, detectives and investigators uncover hidden

connections faster, enabling collaboration and delivering criticalinformation to the point of need.

"One of my main concernswhen purchasing an intelligence

system was cost and after salessupport, both of which havebeen outstanding with i2."

Raphael Lawson, Head of Fraud,Fraud Investigation Unit at CPP

Exposing the full criminal network of known fraudsters within CPP's data would

have been previously undetectable without i2's Analyst's Notebook and iBase.