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Mobilink’s Corporate Responsibility Report 2014 1

CorporateResponsibilityReport 2014

Mobilink’s Corporate Responsibility Report 20142

Table ofContents


Table of ContentsAbout the report 04

- Introduction

- Scope

- Intended Audience

- Assurance

Message from the President & CEO, Mobilink 06

VimpelCom - At a Glance 09

The Prelude 10

Timeline 11

Vimpelcom’s Make Your Mark 12

Customer Excellence 14

Institutional Memberships 16

Mobilink Foundation 18

20

- Operational Structure 21

22

24

Business Beyond Usual 26

28

28

29

32

36

37

38

Social Investments 40

41

- Health 44

- Education 49

54

- Disaster Relief 57

60

62


Corporate Responsibility


Scope

Intended Audience

industry players.

Assurance


critical to us as are our business

institutions. We plan to enhance

and entrepreneurs across urban and

the Ethical Corporation Award 2014

leader in Corporate Responsibility

accountability and ethics in our business practices.

transparency. This report is also an


Kazakhstan9.8 million

Kyrgyzstan2.7 million

Tajikistan1.3 million

Uzbekistan10.6 million

Laos0.2 million

Bangladesh30.8 million

Pakistan38.5 million

Russia57.2 million

Ukraine26.2 million

Georgia1.3 million

Armenia0.8 million

Italy21.6 million

Algeria18.4 million


Our History2991

VimpelCom founded by a Russian scientist and an American entrepreneur

Company registered asa joint stock company

6991

First Russian company since 1903 to list onthe New YorkStock Exchange(NYSE)

5002

A successful re-branding campaign completed

1102

VimpelCom acquires Wind Telecom

Mobile subscriber base surpassed 200m mark in October

Announcement of the Value Agenda

2102

Sale of joint venture stake in GTEC-Mobile (Vietnam)

Increase to 50.0% of ownership interest in Euroset

3102

Included in theNASDAQ indexunder the tickersymbol ’VIP’

Sale of stakein Sotelco Ltd.(Cambodia)

4102

Sale of stakein Wind Canada(Canada),Telecel CAR(Central AfricanRepublic) andLeo (Burundi)

2008

Merger with Golden Telecom completed – enhancing integrated telecommunications and internet services in Russia and the CIS

49.9% stake in Euroset, the largest mobile retailer in Russia and the CIS, Acquired

2010

VimpelCom and Kyivstar merged into new entity VimpelCom Ltd.

Headquarters moved to Amsterdam

Kazakhstan9.8 million

Kyrgyzstan2.7 million

Tajikistan1.3 million

Uzbekistan10.6 million

Laos0.2 million

Bangladesh30.8 million

Pakistan38.5 million

Russia57.2 million

Ukraine26.2 million

Georgia1.3 million

Armenia0.8 million

Italy21.6 million

Algeria18.4 million


2011

2013

2014

2006

2007

2008

2010

1994

Pre 1992

1998

1992

2000

2001

2003

2004

2005

Pre

1992

- 19

99

Mobilink launches GSM services in Pakistan and becomes the leading operator in the country

Pakistani customers had access to analog based (AMPS) mobile services only

Jazz – Pakistan’s first pre-paid mobile brand is launched. Mobilink re-brands, with new logo and brand positioning

Mobilink becomes first operator to win a GSM license in Pakistan

2000

, 200

1, 2

002,

200

3, 2

004,

200

5Star – Mobilink’s post-paid brand is launched

Mobilink re-brands, with new logo &brand positioning

Mobilink World – Comprehensive collectionof cutting edge Value Added Services (VAS)

Launched

Mobilink crosses ten (10) million customers

10 million

Mobilink launches first call centre in Lahore, becoming the first to serve customers

in their own regional languages

Mobilink becomes the first operator to launch SMS and free incoming calls Orascom Telecom acquires 89% of

the company’s stakes

5 million Mobilink crosses five (5) millioncustomers

Star re-brands as ‘Indigo’

Jazz re-brands, with new logo &brand positioning

Mobilink crosses thirty (30) million customers7500+ cities, towns, villages & countless destinations covered across Pakistan

30 million

Mobilink launches ‘Jazba’ pre-paid package targeted at the youth market

20 millionMobilink crosses twenty (20) million customers

Mobilink Foundation established as a custodian of Mobilink’s CR initiatives

Jazz Octane – Jazz’s youth package launched

2006

- 20

1020

11, 2

014

Mobilink

Timeline21YEARS

Mobilink re-brands, with new logo and brand positioning

20,000+ cities, towns, villages & countless destinations covered

across Pakistan

‘Jazba’ package upgraded to astand-alone brand

Mobilink launches nationwide 3G network(2x10 MHz spectrum at 2100 MHz band)


Educate

people who would otherwise not

Support

Total number of Base Transceiver Stations (BTS)

109.69BILLION MINUTES

74.5BILLION

9,566

Total Voice Usage Total SMS Originated

14,292,330GIGABITES

38.5MILLION

14.4MILLION

Total GPRS Usage Total Numbers of SubscribersTotal Mobile PhoneInternet Users


Inspire

because they profoundly affect

fact that the youth of today are our

units to address their issues and

as the local brands. The breadth and


countries and 14 different sectors of trade and industry.

affected people.

I

youth entrepreneurship culture.

GSM ASSOCIATION WORLD BUSINESS COUNCIL FOR SUSTAINABLE

DEVELOPMENT

ISLAMABAD CHAMBER OF COMMERCE AND

INDUSTRY

OVERSEAS INVESTORS CHAMBER OF

COMMERCE AND INDUSTRY


Association of Corporate

International

standards.

PAKISTAN CENTRE FOR PHILANTHROPY

ASSOCIATION OF CORPORATE COUNSEL (ACC)

INTERNATIONAL TELECOMMUNICATION

UNION (ITU)


Operational Structure

I


corporate citizenship and philanthropy but also with the help of thousands of

as a country with a second-to-none

Monetary contributions can be made to the Mobilink Foundation via:NIB BankSwift Code: NIBPPKKAMobilink Foundation IBAN: PK06 NIBP 0000 0000 0488 0617Branch: Post Mall Branch – IslamabadBranch Code: 10111Foundation

Catalyzing Public Sector Stakeholders

Maximizing Social Return on Investments (SROI)

Aligning CR Objectives with Business Priorities

Leveraging Social and Business Innovation


Operational Structure

President & CEO

Corporate CommunicationsDepartment

Mobilink Foundation

Organogram


The Torchbearers


Volunteer HierarchyCorporate Responsibility Function

Mobilink Foundation Torchbearers

Regional Sub Mentors Regional Sub Mentors Regional Sub Mentors

Regional Mentor(Central)

Regional Mentor(North)

No. of Torchbearers

3,634 2,962,667

Pay Roll Contribution(Jan-Dec 2014)

No. of Volunteer Hours Logged

(Jan-Dec 2014)

48No. of Activities(Jan-Dec 2014)

833PKR

Regional Mentor(South)


Ethical Corporation Award 2014

in 2015.


II


facilities and disaster relief.

PLANET PROFIT

PEOPLE


Talent Attraction and AcquisitionEmployer of Choice

Better Everyday

Mobilink Rising Star 2014


2010

18,544

1,024

6,688

13,544

39,800

2011

17,520

184

2,592

9,096

29,392

2012

23,304

512

6,528

11,888

42,232

2013

71,222

45,899

37,985

3,166

158,272

2014

70,496

27,168

10,016

1,296

108,976

Level

Associates

Specialists

Managers

Director

Total Training

Master Your Future

Mobilink Summer Internship Program

Mobilink Careers


Succession Planning Program

Individual Development Plans (IDPs)

LEAP (Leveraging Every Action for Performance) was introduced. The

Better Everyday @ Mobilink.

Analytical Thinking

Decision Making

Effective CommunicationTeamwork and Delivery

Planning and Organizing

Strategic Thinking

MindWave


Special Education Centre

year 2013-14.

Torchbearers spent a day with the 110 resident children

and character plays. The Torchbearers also distributed

for children.


2012

1,133,620

418,566

36.9%

172,217

2013

1,065,916

442,345

41.5%

190,405

2014

1,010,460

386,277

38.2%

641,107

USD ‘000

Revenue (USD)

EBITDA (USD)

EBITDA Margin

Capex (USD)


Anti-Corruption


Health Education

Disaster Relief

III Social


Health

Education

Description

mTaleem- SMS Based Literacy Program

Teach to Transform

SOS Village Activity

Children Painting Competition

ICT Lab Setup at Punjab Education Foundation

Greenland School Activity

ICT Lab Setup at Ranra School

Vocational Centre at Jinnah Welfare Society

The Citizens Foundation-Rahbar Program

Pehli Kiran School Infrastructure Upgradation

Region/City

Shaheed Benazirabad, Thatta, Jacobabad

Islamabad

Quetta

Islamabad

Lahore

Lahore

Swabi

Talagang

Lahore, Faisalabad

Islamabad

Sr. No.

1

2

3

4

5

6

7

8

9

10

Region/City

Nationwide (15 offices)

Islamabad, Lahore, Karachi

Islamabad, Lahore, Karachi

Islamabad

Peshawar

Lahore

Lahore

Islamabad

Sr. No.

1

2

3

4

5

6

7

8

Description

Pakistan’ Largest Corporate Blood Donation Drive

Pink Ribbon Campaign

No Tobacco Campaign

Mobilink ICU at Social Security Hospital

Wall Building Activity at Shaukat Khanum

Guriya ki Shadi at Shaukat Khanum

World Cancer Day at Shaukat Khanum

Donation of Mobile Dispensary to Al-Khidmat Foundation


Other Activities

Description

Activity at Al-Farabi Special Education Centre

Visit to Greenland School

Activity SOS Village, Quetta

Rescue Vehicle Handing Over to PALS

Iftar Dinner at Aafiat Old Age Home

Iftar Dinner at Bint-e-Fatima Old Age Home

Iftar Dinner at Aafiat Old Age Home

Mobilink Guardian - Mobile App

Mobilink and ITP Road Safety Campaign

Dast'khat - Supporting Gifted Artisans

World Water Day - Mobilink partners with OXFAM

Region/City

Islamabad

Lahore

Quetta

Karachi

Islamabad

Karachi

Lahore

Nationwide

Islamabad

Karachi

Nationwide

Sr. No.

1

2

3

4

5

6

7

8

9

10

11

Environment

Description

Walk to Preserve- Margalla Hills (2 activities)

Earth Day Celebrations

Tree Plantation Drive at New Airport Islamabad

Green Office Initiative

Region/City

Islamabad

Karachi

Islamabad

Islamabad

Sr. No.

1

2

3

4

Disaster Relief

Description

Thar Relief Campaign 1st Leg

Thar Relief Campaign 2nd Leg

IDP Relief Campaign 1st Leg

IDP Relief Campaign 2nd Leg

Flood Relief Activity

Region/City

Tharparkar

Tharparkar

Bannu, D.I.Khan, Lakki Marwat

Islamabad, Karachi, Lahore, Peshawar

Jhang

Sr. No.

1

2

3

4

5


Health

Education

Environment

Disaster Relief

Peshawar

Lahore

Shaheed Benazirabad

Thatta

Jacobabad

PUNJAB

KPK

FATA

SINDH

BALUCHISTAN

Karachi

Quetta

Swabi

AJK

Activities inNorth - IHealthEducationEnvironmentDisaster ReliefOther Activities

55415

Activities inNorth - IIHealth EducationDisaster Relief

112

Activities inSouthHealthEducationEnvironmentDisaster ReliefOther Activities

24232

Activities inCentralHealthEducationDisaster ReliefOther Activities

4421

Islamabad

Talagang

Faisalabad

Tharparkar

Bannu

D.I.Khan

Jhang

Lakki Marwat


Health


supported the cause for the past 5 years.

contributed to its corporate responsibility by


Social Security Hospital

patients till the year end.


Cancer Hospital


Cancer Hospital

Cancer Hospital


Education


4th

2009:

2011:

learners.2012:

2013:

under-resourced educational institutions.


online lessons within the lab.

th facility set up as part of

in the past two years.

under-resourced educational institutions.


Earth Day Celebration


Disaster Relief


operations in the area.

hardest hit.


Following the evaluation process, applicants will be ranked as follows:

An applicant attaining a minimum of a ‘GOOD’ ranking will be eligible to partner with Mobilink Foundation.

Percentage Score Obtained

80-100

65-79

50-64

Below 50

TIERS

Tier 1

Tier 2

Tier 3

Tier 4

Ranking

Excellent

Good

Average

Below Average

Categories

Organizational Governance

Financial Systems

Program Implementation

Maximum Possible Score

Total

100

100

200

400

appropriateness of a potential partner or intended recipient

partnerships.

transparency.


Country: PakistanCurrency: PKRScenario: ActualYear: 2014 2014 2013Period: December

EC EconomicEC-05 Standard entry level wage by gender compared to minimum wage Entry level wage vs minimum wage (%) Male 164.9% 200.0%

Female 164.9% 200.0%EN Environment

EN-03A Direct Energy Consumed (Scope 1) Network Total Network Direct energy consumed kWh 87,092,861 140,156,363EN-03B Direct Energy Consumed (Scope 1) Non-Network Total Non-network (Buildings) Direct energy consumed kWh 5,396,155 7,371,897EN-04A Indirect Energy Consumed (Scope 2) Network Total Network indirect energy consumption kWh 169,512,907 156,184,396EN-04B Indirect Energy Consumed (Scope 2) Non-Network Total Non-network (Buildings) indirect energy consumption kWh 18,624,212 17,619,531EN-05 Energy saving projects (Number of BTS with Carbon emission reducing technologies) Number of BTS with solar and / or wind energy technology BTS - -

Number of BTS with free-cooling technology BTS - -Number of BTS with hybrid-diesel technology BTS 5,700 2,522Number of BTS which are outdoor sites BTS 7,322 5,918Number of BTS which use power-saving technology BTS 8,942 2,873Purchased and certified CO2-quotas or Emission Reductions Tonnes of CO2 Offset - -

EN-28 Monetary value of significant fines for non-compliance with environmental laws and regulations PKR 0 0EN-29 Environmental impact of transporting products and employees of workforce Total energy used by motor vehicles owned and leased kWh 5,951,782 22,660,335

LA Labour Practice and Decent WorkLA-01 Total number of employees split by gender Total Workforce Total Male 2,636 2,556

Total Female 393 376Total Workforce 3,029 2,932

LA-02 Number of new employee hires and rate of employee turnover by gender New employee hires Male 315 258Female 53 26Rate of staff turnover (New hire ratio) 12.15% 9.69%

LA-04 Percentage of employees covered by collective bargaining agreement 0.0% 0.0%LA-07 Rates on fatalities, serious injuries and work relates special security incidents Number of fatalities Work-related / Employee - -

Work-related / Contractor - -Not work-related / Employee 1 3

1 3Work related Special Security Incidents 0 1Injury rate per million hours 7.18971583 0.516238808Injury rate per '000 workforce days 0.057517727 0.004062442

SO SocietySO-04 Confirmed incidents of corruption and actions taken Incidents in which employees were dismissed or disciplined for corruption 2 0

Not renewed business partner contracts due to violations related to corruption 0 0Report any concluded legal cases regarding corrupt practices (employee&company) 0 0

SO-06 Total value of contributions to political institutions PKR 0 0SO-08 Fines and legal sanctions for non-compliance with anti-competitive behavior, anti-trust and monopoly practices Monetary value of significant fines PKR - -

Number of non-monetary sanctions 0 0Cases brought through dispute resolution mechanisms 0 0

PR Product ResponsibilityPR-07 Non-compliance with Marketing communications regulations and voluntary codes Incidents of non-compliance resulting in a fine or penalty 0 0

Incidents of non-compliance resulting in a warning 0 0Incidents of non-compliance with voluntary codes 0 0

PR-08 Number of substantiated complaints regarding breaches of customer privacy and losses of customer data Substantiated complaints received from outside parties and by the organization 0 0Substantiated complaints from regulatory bodies 0 0Number of identified leaks, thefts, or losses of customer data 1 0

PR-09 Fines for non-compliance with laws and regulations concerning the provision and use of products and services Total monetary value of significant fines PKR - -VC VimpelCom specific

VC-01 Social Investment indicators Cash contributions to charitable organisations PKR 34,671,543 31,368,384Employee volunteering during paid working hours Hours 4,320 4,396In-kind giving: product or service donations PKR - -

VC-02 Network Information indicators Mobile Network Traffic GB 44,470,623 33,233,668

Mobile Network Sites Integrated BS 4G (ENodeB) - -Integrated BS 3G (NodeB) 2,519 -Integrated sites 2G 9,566 9,288Mobile Network Sites 12,085 9,288

Corporate Responsibility KPI Summary


Country: PakistanCurrency: PKRScenario: ActualYear: 2014 2014 2013Period: December

EC EconomicEC-05 Standard entry level wage by gender compared to minimum wage Entry level wage vs minimum wage (%) Male 164.9% 200.0%

Female 164.9% 200.0%EN Environment

EN-03A Direct Energy Consumed (Scope 1) Network Total Network Direct energy consumed kWh 87,092,861 140,156,363EN-03B Direct Energy Consumed (Scope 1) Non-Network Total Non-network (Buildings) Direct energy consumed kWh 5,396,155 7,371,897EN-04A Indirect Energy Consumed (Scope 2) Network Total Network indirect energy consumption kWh 169,512,907 156,184,396EN-04B Indirect Energy Consumed (Scope 2) Non-Network Total Non-network (Buildings) indirect energy consumption kWh 18,624,212 17,619,531EN-05 Energy saving projects (Number of BTS with Carbon emission reducing technologies) Number of BTS with solar and / or wind energy technology BTS - -

Number of BTS with free-cooling technology BTS - -Number of BTS with hybrid-diesel technology BTS 5,700 2,522Number of BTS which are outdoor sites BTS 7,322 5,918Number of BTS which use power-saving technology BTS 8,942 2,873Purchased and certified CO2-quotas or Emission Reductions Tonnes of CO2 Offset - -

EN-28 Monetary value of significant fines for non-compliance with environmental laws and regulations PKR 0 0EN-29 Environmental impact of transporting products and employees of workforce Total energy used by motor vehicles owned and leased kWh 5,951,782 22,660,335

LA Labour Practice and Decent WorkLA-01 Total number of employees split by gender Total Workforce Total Male 2,636 2,556

Total Female 393 376Total Workforce 3,029 2,932

LA-02 Number of new employee hires and rate of employee turnover by gender New employee hires Male 315 258Female 53 26Rate of staff turnover (New hire ratio) 12.15% 9.69%

LA-04 Percentage of employees covered by collective bargaining agreement 0.0% 0.0%LA-07 Rates on fatalities, serious injuries and work relates special security incidents Number of fatalities Work-related / Employee - -

Work-related / Contractor - -Not work-related / Employee 1 3

1 3Work related Special Security Incidents 0 1Injury rate per million hours 7.18971583 0.516238808Injury rate per '000 workforce days 0.057517727 0.004062442

SO SocietySO-04 Confirmed incidents of corruption and actions taken Incidents in which employees were dismissed or disciplined for corruption 2 0

Not renewed business partner contracts due to violations related to corruption 0 0Report any concluded legal cases regarding corrupt practices (employee&company) 0 0

SO-06 Total value of contributions to political institutions PKR 0 0SO-08 Fines and legal sanctions for non-compliance with anti-competitive behavior, anti-trust and monopoly practices Monetary value of significant fines PKR - -

Number of non-monetary sanctions 0 0Cases brought through dispute resolution mechanisms 0 0

PR Product ResponsibilityPR-07 Non-compliance with Marketing communications regulations and voluntary codes Incidents of non-compliance resulting in a fine or penalty 0 0

Incidents of non-compliance resulting in a warning 0 0Incidents of non-compliance with voluntary codes 0 0

PR-08 Number of substantiated complaints regarding breaches of customer privacy and losses of customer data Substantiated complaints received from outside parties and by the organization 0 0Substantiated complaints from regulatory bodies 0 0Number of identified leaks, thefts, or losses of customer data 1 0

PR-09 Fines for non-compliance with laws and regulations concerning the provision and use of products and services Total monetary value of significant fines PKR - -VC VimpelCom specific

VC-01 Social Investment indicators Cash contributions to charitable organisations PKR 34,671,543 31,368,384Employee volunteering during paid working hours Hours 4,320 4,396In-kind giving: product or service donations PKR - -

VC-02 Network Information indicators Mobile Network Traffic GB 44,470,623 33,233,668

Mobile Network Sites Integrated BS 4G (ENodeB) - -Integrated BS 3G (NodeB) 2,519 -Integrated sites 2G 9,566 9,288Mobile Network Sites 12,085 9,288

Corporate Responsibility KPI Summary

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