Informe diciembre

Informe diciembre

2013

CORA - MODERNIZING PUBLIC ADMINISTRATION IN

SPAIN

FORUM PA 2016 Fernando de Pablo Martín

Office for the Execution of Administrative Reform

Roma, 25 May 2016

AGENDA

• Economic crisis & backgrounds

• From efficiency to better government

• Commission to reform public administration (CORA)

• Cooperation & ICT as key enablers to reform

• Some best practice cases and outcomes

• (Our) Learning points and conclusions

GDP EVOLUTION (from economic boom in 2007 to economic crisis in 2009)

REFORMS

ROOTS OF THE CRISIS :

INTERNATIONAL (CREDIT) +

LOCAL (REAL STATE)

FINANCIAL SECTOR

REFORMS

TO OVERCOME ECONOMIC CRISIS ... REFORMS

FINANCIAL AND BUDGETARY

STABILITY

TRANSPARENCY AND ACCESS TO PUBLIC SECTOR INFORMATION

TAX

REFORM

LABORAL

PUBLIC SECTOR RATIONALIZATION

(CORA)

12 Departments

139 Autonomous organisms

State

(Central level)

Autonomous

Communities

(Regional level)

Local Entities

(Local level)

8.108 municipalities

41 County councils

10 Island Councils

17 Autonomous

Communities

2 Autonomous

cities

DECENTRALIZATION

IN SPAIN: THREE LEVELS OF

PUBLIC ADMINISTRATIONS

WITH ADMINISTRATIVE

RESPONSABILITIES:

COOPERATION &

INTEROPERABILITY

• Administrative overlaps, to identify and eliminate overlaps and

strengthen cooperation mechanisms between administrations

• Administrative simplification to review bureaucratic barriers,

eliminate red tape and simplify administrative procedures for the benefit of citizens and enterprises.

• Common services and resources to centralize management

processes that could be unified or coordinated to maximize public resources.

• Institutional Administration, it analyzed the different types of

public entities that compose it and reviewed the regulatory framework, proposing general changes and integrations.

COMMISSION TO REFORM PUBLIC ADMINISTRATION (CORA) SUB-COMMISSIONS ORGANISATION:

CORA REPORT / OECD REPORT 223 REFORM MEASURES / INDEPENDENT OVERSIGHT

FOCUSED ON COOPERATION & ICT / ANALYSIS AND RECOMMENDATIONS

BUDGET REDUCTIONS

STAFF REDUCTIONS

CRISIS

TO PRESERVE THE QUALITY OF PUBLIC SERVICES IN THIS CONTEXT WE NEED TO ACCELERATE THE USE OF ELECTRONIC CHANNELS AND MORE EFFICIENCY.

GREAT OPPORTUNITY FOR IMPROVEMENTS - SOME CHALLENGES.

EU FRAMEWORK AUSTERITY

A good starting point:

LAW 11/2007

Electronic acces to public services A strategic Law with an Accion Plan,

all procedures and services in internet

A fundamental right for citizens and a duty for public administrations.

Monitoring administrative procedures adaptation –

collecting data of use

By 2011 - 95% of procedures and 99% of overall administrative transactions adapted to internet.

LAW 11/2007 IMPLEMENTATION PROCESS

MORE OFFER THAN DEMAND

Award 2012

Organizational changes New skills

• Improving public services • Simplifying procedures • Citizen-centric vision • More efficient use of resources • Environmental care • Strengthening public policy

Process Simplification

Interadministrative

Cooperation

Regulatory framework

Cultural changes

STRATEGY

LEADERSHIP

PLANNING

AMBITION

WILL

ICT BUT NOT ONLY ICT …

E – GOVERNMENT TO BETTER GOVERNMENT

outcomes

HOW TO INCREASE E-SERVICES USE: NEED TO BALANCE. MAIN BARRIERS/ENABLERS: ICT COMMON INTRASTRUCTURES, INTEROPERABILITY, SKILLS, USABILITY, ELECTRONIC IDENTITY …

VOLUNTARY OBLIGATORY

80,63 79,97 81,27

93,22

100,00

38,34

45,82

54,68

61,86

73,2

91,04 91,97 92,59

98,08 99,90

0,00

10,00

20,00

30,00

40,00

50,00

60,00

70,00

80,00

90,00

100,00

2009 2010 2011 2012 2013

IVA - 390

IRPF Internet (Modelo 100)

Informativas

Sociedades

DIRECT OR UNDIRECT USE (submiting tax returns on behalf others)

TAX AGENCY MAIN TAXES - INTERNET USE Mandatory for all companies (LE, SME, microE)

(Same in social security system)

INCOME TAX 2013 BY CHANNEL (VOLUNTARY)

0% 1% 4%

8%

12%

15%

20%

24% 27%

31%

37% 40%

47%

55%

62%

73%

0%

10%

20%

30%

40%

50%

60%

70%

80%

-

1.000.000

2.000.000

3.000.000

4.000.000

5.000.000

6.000.000

7.000.000

8.000.000

9.000.000

10.000.000

11.000.000

12.000.000

13.000.000

14.000.000

1998 1999 2000 2001 2.002 2.003 2.004 2.005 2.006 2007 2008 2009 2010 2011 2012 2013

Papel Asistencia Telemático % Telemático

ASSISTANCE

80% in current income tax

E-GOVERNMENT WEBSITE – ALL THE INFORMATION AVAILABLE. HUB OF EGOV STRATEGY, INFRASTRUCTURES, RE-USE AND DATA.

ON-LINE UPDATED INFORMATION -USE OF COMMON SERVICES - REAL TIME OPEN DATA

STRATEGY

COMMON INFRASTRUCTURES

CORA PROGRESS AND OUTCOMES

CIO OFFICE

(DTIC)

NEW STRUCTURES

CORA - STRUCTURAL AND ORGANIZATIONAL CHANGES

REFORM PLANNIFICATION

AND IMPLEMENTATION

OFFICE

TRANSPARENCY AND GOOD

GOVERMENT OFFICE

FISCAL RESPONSABILITY

INDEPENDENT AUTORITY (AIReF)

PROCUREMENT CENTRALIZATION

UNIT

INFORMATION CENTRAL UNIT

DIGITAL TRANSFORMATION

STRATEGY 2020

Actos Adm.

Automatizados

Administración

Cooperativa

Simplificación

Administrativa

FOSTERING E-GOVERNMENT – CORA MAIN BUILDING BLOCKS

Legal

framework

Common

Infrastructures

Electronic

Identity

Availability of

services

(all devices)

USE

Cero paper policy

e-NOTIFICATION

(internal

transformation)

Engaging civil

servant and

population

(skills)

Administrative

Cooperation

Administrative

Simplification

LAW 30/1992

TRADICIONAL ADMNISTRATIVE

PROCEDURE

LAW 11/2007

ELECTRONIC ADMINISTRATIVE

PROCEDURE

TRADITIONAL & ELECTRONIC PROCEDURES INTEGRATION

NEW ADMINISTRATIVE PROCEDURE ACT

(digital by default once only)

DISAPPEARING “eGOV”. CULTURAL CHANGE FOR PUBLIC EMPLOYEES / SKILLS

National Security

Framework

National Interoperability

Framework

COMMON COMMUNICATIONS NETWORK

INFRASTRUCTURE AND COMMON SERVICES (ISA)

COMMON INFRASTRUCTURES AND SERVICES IN SPAIN a catalogue with 30 common infrastructures free to use

all level public administrations (adapted to EU regulations, standars and projects)

Communications Network (SARA)

Citizen point single contact

Company Point single contact

Technology Transfer Center e-signature validation platform

Main Electronic Register

Data interchange platform

Communications Network (SARA)

e-Empowerment

e-Invoice

Payment Gateway

e -Notification System

e-Authorized officers

e -Procurement

Platform

Informe diciembre

2013

BEST PRACTICES:

NEW ELECTRONIC IDENTITY INFRASTRUCTURE

DATA INTERCHANGE PLATFORM e-NOTIFICATIONS SYSTEM

E-HEALTH …

(EU e-Gov Action Plan 2016-2020)

“AVANCED”

“NOT AVANCED”

(SIMPLIFIED) PROPORCIONALITY (SECURITY vs RISK)

TOP LEVEL SECURITY

AUTHENTICATION & DIGITAL SIGNATURE COMMON INFRASTRUCTURES

Advanced electronic signature is a barrier to some citizens. Many electronic services does not need that level of security.

Savings with use not with eGov services availability.

$

VISIO CORPORATION

National eID card

Card or SW certificates

FOUR ELECTRONIC IDENTITY SECURITY LEVELS Shared e-ID system for all public administrations (according RISK)

OUTCOME: INCREASED USE OF ELECTRONIC SERVICES

ADAPTED TO eIDAS NEW REGULATION

CERTIFICATES ONLY ONE USE PIN

PERMANENT USER&PASSWORD

SMARTPHNE

DATA INTERCHANGE PLATFORM – COOPERATION IN PRACTICE

TSA

DGP

PUBLIC

EMPLOYEES

PUBLIC

ADMINISTRAT.

(55 most required certificates

60 million interchanges in 2015) UN Public Service

Awards 2014

CITIZENS

ONCE ONLY

Web services

ELECTRONIC PAYMENT

NOTIFICATION BY ELECTRONIC MEDIA

(DEH)

ELECTRONIC ADMINISTRATIVE

MANAGEMENT AND CONSULTS

ELECTRONIC REGISTER AND

FULLFILL

E - IDENTITY E - ADDRESS

NOTIFICATION CLOSING THE e-CIRCLE

Voluntary for citizens: (23 million income tax

printed in 2005, only 3 million in 2016)

Mandatory for 3 million companies:

93% formal notifications in

electronic

INTEROPERABLE

HEALTH CARD

DIGITAL HEALTH FILES

INTEROPERABILITY: A KEY POINT IN SPANISH HEALTH SYSTEM

INTEROPERABILITY IN HEALTH SYSTEM

17 DIFFERENT HEALTH INFORMATION SYSTEMS SAME PROBLEM IN EUROPE WITH CROSS BORDER PUBLIC SERVICES

HUB OF INTEROPERABILITY with REGIONAL HEALTH INFORMATION SYSTEMS

ELECTRONIC PRESCRIPTION

99,8 % electronic

prescription

82 % electronic

dispenses in pharmacies

(no paper)

25 million persons

(55%) have some

information to be

consulted in other

region

45 millions health

cards useful in all

regions

E - GOV

OPEN GOV INFORMATION

SOCIETY

DIGITAL TRANSFORMATION: INTERDEPENDENCES

DIGITAL BY DEFAULT MOVILITY

TRANSPARENCY

OPEN DATA

LEADING POSITION IN INTERNATIONAL REPORTS (2010-2015): eGov, eHealt

Interoperability, mooc, Open data, Use eGov

Digital Agenda, etc.

(UE, OCDE, UN, WEF, INSEAD, …)

BUT LOTS OF IMPROVEMENTS AND

CHANGES ARE NEEDED

EVERYTHING IS CHANGING: Movility, cloud, M2M,

intermediaries, robots-sw, etc.)

USABILITY

DIGITAL AGENDA REPORT 2016

Informe diciembre

2013

No lesson for anybody: no standard “magic” ways

We must leverage the capabilities and strengths of our

countries and public administrations

(eg. decentralization makes Spain a best case in Europe in some areas as e-health, Interoperability and Security

national frameworks).

We must try to overcome barriers and to reduce weaknesses of our public administrations.

• Innovation (ICT) and cooperation (HR) basic pillars of the reform to provide user-centric services.

• Organizational commitment is needed. WILL. • Skills, motivation, engagement, commitment, evaluation, flexibility. • E-government services availability is a must, but it is not enough. • An intensive use of ICT is essential (both external and internal) • Where possible: use of common systems (structural reforms). • Coordination in technical planning and interoperability among

information systems (eg. health, justice, education). • Balancing (voluntary/obligatory, usability/security, etc) • Collect data as much as you can to decide strategies. • Taking care: not more digital divides.

FROM EGOVERNMENT TO BETTER GOVERNMENT

OUR LEARNING POINTS

Thank you for your attention!

(fernando.depablo@mpr.es)

CORA REPORT & TRANSPARENCY http://www.seap.minhap.gob.es/es/areas/reforma_aapp.html OECD REPORT http://www.oecd.org/newsroom/spains-public-sector-reform-plans-on-the-right-track-says-oecd-report.htm EGOVERNMENT STRATEGY INFORMATION WEBSITE http://administracionelectronica.gob.es