Copy of Project Report 1st Deliverable

8/2/2019 Copy of Project Report 1st Deliverable

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INTRODUCTION TO BUSINESS

FINANCE

DELIVERABLE 1(includes)

a).Introduction.b).Feasibility of Projectc).Brief Historyd).Source of Information.

e).Table of Contents.

SUBMITTED TO:

SIR ZIA UR REHMAN

SUBMITTED BY:ALISHAN KAZMI

55139

TECHNOL

OGY


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INTRODUCTION.

Entering in to a new world, we saw that telecom sector changing itself dramatically increase over the last26 years. After privatization, most of the companies have changed their policy procedures and methods in

order to advance their telecom sector. As a result, the industry has been grown in a phenomenal way in

Pakistan and I real feel very proud to say that Pakistan Telecommunication Company Limited is one of

the company.

Pakistan Telecommunication Limited Company is the biggest giant telecommunication service provider in

Pakistan. It was established in January 1st, 1996. PTCL provide telephonic service nationwide and is the

backbone of countrys telecommunication infrastructure despite arrivals of other companies such as

Telenor and Warid etc. It contain more than more than 2200 exchange around the country which providing

the largest fixed landline network.PTCL is the sole land line company in Pakistan and its enjoying themonopoly. Although PTCL is facing so much severe challenges from the past few years but still nobody in

Pakistan can compete with its Land Line services that is its biggest achievement. Its backbone products

include CDMA, Broadband Internet, IPTV, which boast the part of its business.

FEASIBILITY OF A PROJECT

Developing and launching of a new product in a market is a very complex strategy for any company

because company should know the pros and cons of launching the new product. But the most important

thing is to manage the price and costing of a product & cost benefit analysis. So, in order to develop thenew idea in our core products (i.e. PSTN) I am going to put some new techniques which give boost not

only in financial sector but also the companys overall infrastructure. I am going to give some extra benefit

to our professional students i.e.

1) NTC

New Telephone Connection will be provided to the professional students with free of cost

telephone sets at the time of installation.

2) BROAD BAND & CONFERENCE CALL FACILITY

(1MB) Broadband connection (nominal charges) with a free conference call facility . In this

facility customer can start conference conversation with the multiple people at a single time

through PSTN and this facility can also be used under video conference calling on just to plug the

data cable on laptop/desktop or any other supportable device.

TECH

NOLOGY


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With due respect, company may earn extra benefits which create a very positive impact on its

financial position and targeted market audience because of nobody can offer these kind of product at asingle time.

BRIEF HISTORY

DATE NAME & PARTICULARS

1947 Posts & Telegraph Department Established

1962 Pakistan Telephone & Telegraph Department Established

1990-91

Pakistan Telecom Corporation

ALIS:850,000

Waiting List: 900,000 Expansion Program of 900,000 lines

initiated (500,000 lines for private sector participation and400,000 for PTC/GOP own resources).

1995 About 5% of PTC Assets transferred to PTA,FAB & NTC.

1996 PTCL formation & Listed on All Stock Exchange Of Pakistan

1998 Mobile Subsidiaries Established

2000 Telecom Policy Finalized

2003 Telecom Deregulation Policy Announced

2005 Etisalat UAE Take over Management(26% Shares)


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SOURCES OF INFORMATION

1) Name: Mr.Mushtaq Bhatti

Designation: Senior Manager Nominal Ledger

Address: G-8/4, PTCL Headquarter Islamabad

Phone Number: 051-2251107Email ID: [email protected]

2) Name: Mr.Muzaffar Iqbal

Designation: Senior Manager FinanceAddress: Regional office, I.I. Chundrigar Road, Karachi

Phone Number: 021-32216004

Email ID: [email protected]

3) Name: Mr.Ziauddin AnsariDesignation: General Manager Finance BZ South Karachi.

Address: Regional Headquarter South Zone Karachi

Phone Number: 021-35831054Email ID: [email protected]

4) Name: Mr.Mansoor Abbas

Designation: General Manager Finance BZ North Lahore.

Address: CTH Building 1 Macload Road Lahore.Phone Number: 042-37248300-8500

Email ID: [email protected]


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TABLE OF CONTENTS

Overview of CompanyIntroduction

Feasibility of ProjectBrief Historical Background

Contact Detail

Networking PositionTechnical and Operational Network

Current PTCL NetworkTechnical and Operational Milestones

Services ProviderServices for Clients.

Value-added Services.Services for Corporate Client.

Financial AnalysisRatio Analysis

Subsidiary & Competitors

SubsidiaryUfone

CompetitorsMobilink

TelenorWarid

Brief On My WorkCustomer care and customer service department.

Revenue Department.

Company Financial Statements

Recommendation

Conclusion.


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CURRENT SITUATION

After giving you a brief summary about the history of PTCL now we going towards the current PTCL

Networking position and with due respect we are focus in the following area:

Structure of an Organization

Networking position(Operational & Technology)

Current PTCL Networking

Milestones in Operational & Technical department

Structure of an Organization

Its clarify the role of employees of an organization and to determine that what should do on what way,who is responsible, what objectives is important to achieved and who is report to whom. It also focus oneffective decision making and always supporting organization objectives.

The head of PTCL is called Mr.President.then comes the SEVPs (Senior Executive Vice President)

,SEVP (Finance),SEVP(Operations),SEVP(technical),SEVP(HRM),SEVP(Marketing & Business

Development).Then the chain of Executive Vice President i.e.,EVP(FinanceCentral),EVP(Marketing),EVP(HR-Central),EVP (Accounts),EVP(operations),EVP(I.T. & Training &

Research) and EVP(Revenue).then the next layer is Chief engineer and general Managers who report to

the concerns EVPs.Then the next stage is the middle management which involves Senior Manager,Deputy Directors, Assistant Directors, Accounts Officers, Financial Analyst, Marketing

Managers,I.T.Specialist etc. All of these appointed in PTCL.The Head Quarter is at G-8/4, Islamabad.

Non gazette involve, Engineering. Supervisors operations/switching/power plant/optical fibermedia/optical fiber system/M.W. Media, Accounts Assistants. Stenographers, key punch operators,

Telecom Technicians, upper division clerks, lower division clerks, line men, wire men, Naib Qasid.

These all above staff is appointed through HR under the supervision of SEVP HR.HR faculty areresponsible for hiring and give further streamlines during recruitment process.

OFFICES

As already mentioned above the Headquarter of PTCL at G-8/4, Islamabad, which is under the control of

President. Besides that it has further regional offices:.

Hazara Telecom region in Abbottabad.

Rawalpindi Telecom Region.


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Northern Telecom Region-I Peshawar.

Islamabad Telecom Region.

Lahore Telecom Region (South).

Lahore Telecom Region (North).

Multan Telecom Region.

Faisalabad Telecom Region. Southern Telecom Region Hyderabad I.

Southern Telecom Region II.III.IV Karachi.

South Telecom Region V Sukkur.

Western Telecom Region Quetta.

Switching Network Central Region Lahore.

Networking position(Operational & Technical)

Pakistan Telecommunication Authority (PTA) issues a license to Pakistan Telecommunication Company

Limited for the provision of telecom service within Pakistan to private sector and to the general public as

the Federal Government may determine and during the whole period of Pakistan Telecommunication ofthe Pakistan Telecommunication Company Limited(PTCL) specified in an act (Pakistan

Telecommunication corporation under the act of 1996).PTCL has 26 years license to provide telecom

service in Pakistan with stake in the company about 63% equity.PTCL has a huge infrastructure with a

figure of more than 4,505,262 users as on (July 2011).

Switching Technology

There are different kinds of technology which are currently operated in company.

Alcatel

Huawi

ZTE NEC

Ericson

J.S.Telecom

Siemens


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Current PTCL Network

Installed Capacity 5270391

Working Connection 4405161Total Exchange 2200

Countries on ISD/(ISD 256

Customer Service Centers 162

NWD Stations 2098

UIA Stations 1898

Total Length of Main optical fiber link 5000km

Optical fiber short haul link 127.2km

Optical fiber spur links 3241km

These are the facts about the PTCL network. Its a really big achievement in the technology

department since 1947.

Milestones in Operational & Technical department

PTCL is continuously improving its network. During the year 2010 PTCL installed capacity was

4940154 but now in current year the installed capacity is improved. Moreover PTCL achieved100% digitalization in this year. More technicalities are as under:

Computerized Fault Management System

This facility is used to register and rectify the Land line fault in a computerized way. This system

is working approximately 90% of the country through dialing 1218.

Launch Of IN Platform

This introduces for additional value added services. New Intelligent network was launched on

October 2003.this platform gives higher capacity for prepaid calling cards and provision for

introduction of new services.


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Optical Fiber Junction Network

For further improvement optical fiber junction introduces in this phase. This system also supportfor the successful project of PTCLWLL, Broad Band & IPTV.

This is about a very short discussion on PTCL Networking conditions. Now we move towards the

developing the services and offering of PTCL.

SERVICES OF PTCL

PTCL not only provide conventional telephone facility but also offer optical fiber services. We will

briefly discuss the product line which being offered by the PTCL.PTCL divided his service in to

two parts:

a) Services for private customers.b) Services for corporate sector.

(a) Services for Private customers:

These services are normally use for normal individuals /home users those who use

telephone in their private place thats why they belong to non-business users.

1) New Telephone Connection

PTCL is presently the only telecom who provide the fixed line telephone to the

Customers in Pakistan. So any private business unit or individuals needs new telephoneconnection is for the provision of telephone services.

2) Value Added Services

(2 a)CLI (Callers Line Identification)Caller Line Identification allows customers to identify the caller before picking up the phone

receiver. To subscribe the CLI facility customer need a telephone set which having a display

capability or a separate CLI device attached to the phone set.

Advantages. Check on obnoxious calls.

Complete record of incoming/outgoing calls with time and date.

User friendly.


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.

2(b)Conference Call

PTCL recently introduce another interesting and handy service brand as PTCL Conference Call (3party call service). This facility bring provide an opportunity to bring families and families bring

closure at a time.

2(c) E-Bill Payments

Billing payments always trying to provide an easy track of its valued customers through launching

a billing services which is available in PTCL Calling Card.This services basically provided tobilling solution for the users.

How to use it:

The basic concept of the services is to provide the billing solution to PTCL customers. The samePTCL Calling cards are use for this purpose. Through this card customers can pay his bill on his

phone, no additional charges for bill payment transaction.


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2(d) d-Bill Payments

This services belongs to those customer who have not received their bill at home due to any

problem, they can easily get the bill from the option of online duplicate bill named

(www.dbill.ptcl.net.pk).

How to use it:

Connect to the site through above mentioned web address.

Entered 8 digit telephone numbers.

Enter equipment number account number and then enter.

2(e) Payment through Credit Card.

I order to facility our customers PTCL provide another remarkable facility in shape of credit cards.

This facility recently launched in most of the cities in Pakistan. With the help of this facility

customers can pay their bill through his credit card. Customer feel very relax because of there is no


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involvement of cash in the whole transactions. But this facility only available in our PTCL

OSS/Cash collection Centers.

2(F) EVO Wireless Broadband.

EVO is PTCL wireless broad band solution for high speed internet access. Its available as a USB

or PCMCIA card and thus is a plug-n-play portable connection which allow users to remainconnected on the go. It runs on a 3 G network and can offer an average of 300-500 Kpbs download

speeds. PTCL is offering unlimited download on this package.

2(g) Digital Facility.

PTCL offers a variety of features to digital exchange customers like

Hotline Abbreviated Dialing

Call waiting

Dont Disturb

Call transfer

Wake up call

Code Barring


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(b) SERVICES FOR CORPORATE CUSTOMERS

PTCL is striving hard to facilitate its valued corporate customers at each level of services. The list

of corporate services is under:

VALUE ADDED SERVICES (BASED) VALUE ADDED SERVICES

Premium Rate Services 0900 ISDN, PRI

PTCL Calling Card International & Domestic Universal Internet Number (UIN)

0800 Toll Free Universal Access Number

Local Least Circuits (2 wire / 4 wire)

Digital Facilities

Digital Subscriber Loops

Tele-mails

Call Centres

OSS (One-Stop-Shops)Easy Paisa Payments

E-Bill Payments

UNIVERSAL ACCESS NUMBERS (UAN):

It is engage in marketing of products and services. List of business who can avail this service are

below:

Banks

Newspapers

Airlines

Fast foods outlets

Insurance

Travel

Utility Services

Hotels

VOICE MESSAGING SERVICES:

This service is obtain when you are busy on another phone or recorded when you are

absent and do not want to attend the call for some reason.

This service design for those who do not want to miss out call on fax because of any singlecall is very important for them.

It is very powerful than the answering machine due to message option already available in

your voice mail system.


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FEATURES

Notification

12 message capacity

Answering call

Fax

LOCATION CENTERS

PTCL take a land mark decisions in order to establish the centers all over the country.

CONCEPT OF SERVICES:

This is for the telecom data specially for IT companies. By the help of this service they candirectly install their equipments on PTCL premises for the ready environment. The main

purpose of this service is to provide control facilities and centralized connection in which

communication centers located.

BENEFITS:

Fast development of services

Easy access to connectivity

Low investment and cost saving

Efficient connectivity under one area

UNIVERSAL INTERNET NUMBER (UIN 131):

This service is representing exclusively code of each ISP.

CONCEPT OF SERVICES:It is like a Toll free service but the local call charges will be deducted. This service only

involve those individuals whose ISPs are licensed by PTA.

BENEFITS:

End user attains benefits from any ISPs centers.

After subscribing, this service means timeless communication for your customers.

VIRTUAL PRIVATE NETWORK (VPN):

This is belongs to the communication skill. As we know that the success of any competitivemarkets depends upon the communications. Thats why the communication should be instant,smooth and quick.

CONCEPT OF SERVICES:

It is an advanced and intellectual private network which can establish the connectivity

between the business/enterprises having sub-offices within city or nationwide. .


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SUBSIDIARY COMPETITORS

Wireless Loops(V-fone) World Call, Go CDMA, Wateen telecom, Wi-

Tribes.

PTCL Calling Cards Call Mate, Call Point, Hello card,

U-fone(Mobile Telecom) Mobil ink, Warid, Telenor & Zong

Broadband More than 100 competitors of the same productwhose provide the same services. StrongCompetitors are World Call, Multinet,

Mobilink, Cyber net and so on.

Now we are moving towards the brief introduction of subsidiaries and competitors.

U-FONE(Subsidiary).

It was established on Jan 29, 2001.Ufone grew up as a great cellular operator in Pakistan. Theyoffered services under the jurisdiction of Pak Telecom Mobile Ltd and this is the subsidiary of

Pakistan Telecommunication Corporation limited.

It has a successful business not in term of customers satisfaction but also in network coverage. It

provides a variety of economical packages having a great infrastructure all over the Pakistan. U-

fone becomes the 2nd largest company who grew up in a very short span of its operations.

Current Situation of U-fone.

At earliest U fone sales was started in major cities of Pakistan includes Peshawar, Karachi,

Islamabad, Rawalpindi, Quetta, Faisalabad, Multan, Sukkar and so many other small town all overthe country.Initialy U fone star the air time package of just Rs. 150/ & a normal NTC package forauthorized dealer is Rs50/.Now the U fone network cover all the areas of Pakistan having

economical package and also gives an excellent services in every aspect to the customers.

Working Capacity of U-Fone.

Ufone around 24.75% users in Pakistan which means that U fone has 21,751,252 customers in acurrent scenario.


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Broad Band and Multimedia.

Multimedia and Broadband is the biggest internet service provider of the country. It is formerly bythe name of Paknet Limited which is the subsidy of Pakistan Telecommunication Company

Limited. In 2008,it was merged in PTCL and started operation in Jan 2000.

PTCL commanding the internet through Public Data Network (PDN) which was dissolved in

December 1999 and all the assets and liabilities are transfer to Pak net Limited. Initially Pak net

has only 6000 customers but gradually their target and build a strong relationship with customer asa result they make 50,000 customers in a very short period of time but now Multimedia and broad

bank reached the milestone of more than 150,000 customers.

The current revenue is more than U.S.6.5 million per annum. which is very huge than the initial

budget because of on that time its total balance sheet in not more than U.S.6.0 million. All thecredit goes to his management because they provide an excellent atmosphere to his customers.

They always keep focus on his customers and made a strong strategic planning and provide a

hassle free network to his customers.

COMPETITORS OF PTCL

As we all know there is nobody to compete the PTCL in Landline department but as far as the growth of

telecommunication sector, mobile companies boost up rapidly. In a current scenario more than 1000

million of customers who avail the mobile telecom facility.

In an existing market, there are three big giant which are compete the U-fone (subsidy of

PTCL).Following are the name of these companies;

Mobilink

Telenor.

Warid

Zong

Now I am going to a give you a very brief introduction of these above mentioned companies.

1)MOBILINK


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Following are the role of Revenue Department;

Bill delivering

Correction of Billing

Collection and correction of defaulter amount. Monitoring Cash collection in OSS center.

Check and control the miscellaneous reports.

Bill Delivering Issues

It is the responsility of revenue department to delivery each and every bill of his customers. In case any

missing or damaged then the revenue must provide the duplicate bill to his customer (either delivering at

home at the request of customer or deliver at customer centre).

Correction in Billing

If any discrepancy or late payment incurred on bill or any payment collection missed by the bank is dulycorrected by revenue officer, because these discrepancies shown in bill under the arrear section.

Collection and Correction of defaulter Amount

It is also the responsibilities of revenue department to collect the defaulted amount from defaulter. Each

TRI has its own target (100%) which is assigned by the Credit Management Cell (CMC). When thecustomer paid his defaulted amount then this amount automatically transfers to system billing which is

duly corrected by the revenue officer after verification.

Monitoring Cash Collection in OSS Center

In order to maximize customer satisfaction, PTCL newly launched his OSS centers. Under this

facility, customers have a choice to pay their bill in any branch of OSS center instead of banks andpost office and the payment of bill transfer to PTCL in quickly manner.

Check and control the Miscellaneous reports (includes):

Telephone Disconnection Report

List of NTC

Tax statement

Adjustment reports

Arrear Aging report

Vigilance committee report


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Arrear buildup report.

Other charges report.

Comparison of working connection.

Connection type list report.

Grand billing summary.

CUSTOMER CARE CENTRE/OSS DEPARTMENT

We all know that there are numerous PTCL centers all over the Pakistan. The overview of the saiddepartment is as under:

Free help Lines Complaint and Enquiry

One Stop Shop(OSS) For Private Customer issues(Tehsil Levels)

Corporate Customer Centers For Corporate issues(regional Levels)

Brief Introduction of the above function are as follows:

Free Help Line Services:

PTCL established call centre (24/7) in order to overcoming the issues of its valued customers.

Customer freely asked to any questions, launched complaints regarding the services. The following 3

Toll free numbers are available for this purpose:

1236:

This number is normally use for any activation, deactivation, change of service or any other type of

different enquiry for Broadband, IPTV, tariff packages for Landlines, WLL (v-fone)PTCL. The

service available 24 hours 7 weeks for every customer.

1217:

This facility for obtaining any kind of number (College, Government Organization, Schools,Hospitals, Private offices etc.

1218:

This service is used when the customer launched a complaint regarding the fault appearing in land

lines of telephone and in response system provides a complaint number to his customers. This iscentralized premises where the fault has been rectifying with 24-48 hours.

One Stop Shop (OSS):

To facilitate customers PTCL established the customer centers all over the Pakistan. This center is

under the control of Customer Service Manager called (OSS MANAGER) with other junior staff


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which having a responsibility to take care of its customers regarding any kind of issues. Cash

collection point also established in OSS centers, where one cashier has been appointed for receiving

the cash on billing paid by the customers and this activity has been supervised by one officer who isbelongs to the revenue region.

Corporate Customer Centers

In order to facilitate of its valued corporate client PTCL established corporate customers cell at all

operational Regional Head Quarter level. Corporate customer resolved his problem under one windowor by dialing UAN 111-20-20-2.

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