Cool People Overview (Jun2012)
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Transcript of Cool People Overview (Jun2012)
2012
CoolPeople is an international provider of IT resources and related sourcing services helping our clients to access new talent, optimize resource utilization, (de)mobilize project teams and balance resource gaps
CoolPeople unique offering is based on a specific talent pool available in the CEE freelancers‘ community◦ Proven, experienced and self-managed resources◦ Flexible, quickly available, ready to work onsite◦ Hard to be found and hired/employed by clients and
traditional staff augmentation providers
Augment constant lack of IT resources in Europe and help clients improve their utilization by
Mapping and organizing free resources in IT freelancers‘ community
Partnering with clients, sourcing companies and IT service providers to identify and aggregate demand
Providing proprietary sourcing and fulfillment platform for effective execution and administration
Become a leading IT resources broker in Europe by 2015 through◦ Partnering with sourcing and IT services providers in highly
demanding Western European markets
◦ Boosting supply capacity by replication of unique IT freelancers community and sourcing model matured in CZ/SK in other CEE countries
◦ Introducing complex sourcing services to strategic clients to improve and, when applicable to outsource, their sourcing function and address resource utilization challenge
Founded in 2005
Matured on Czech and Slovak markets
Based on IT freelancers sourcing and community model
Delivered over 60.000 mds to 150+ clients
12.000+ IT freelancers CEE community in pool
100+ FTE current runrate
Supported by proprietary sourcing platform
Selected clients – HP, Logica, Ness, IBM, ...
ISO 9001, ISO 27000, ISO 10006 certified
Freelancers = above-average skilled and experienced,self-managed and self-motivated professionals
About 10% of IT resources prefer to work as freelancers◦ Freedom of choice – technology, location, duration of project
◦ Not limited by employer priorities
◦ Better compensation (because of lower overhead)
Not well utilized talent pool◦ Traditional employers are not ready to reach/map this community
and maintain contact enabling effective and timely hiring
◦ Freelancers have often limited access to dispersed demand to offer/sell their capacity(Note: otherwise even more will choose to become freelancers)
Project Variety and Control◦ Quality and variety of work offered by CoolPeople due to its extensive client/partner
network reducing need for their own business development◦ Our model enables them to have control over type and timing of work they do
Collaboration Model◦ Soft community approach respecting their desire of independence, while giving
them social ties and club membership option◦ They are independent, but not alone – our scale enables team collaboration, expert
guidance, exchange of experience
Reduced Administration◦ Portal for sharing information and reducing burden on them to handle business
development, negotiation, contract administration, reporting, timesheets and invoicing
Better Compensation◦ Simple (cheap) commercial model with low overhead, shared business development
and sales costs◦ Various incentives, referral and loyalty programs including free trainings and
education
CoolPeople
Sourcing
IT Platform
Database
Talent Search
& Mapping
Community
Management
Demand
Consolidation
Engagement
Administration
Talent & Community Management
Demand & Engagement Processing
CoolPeople Club
Partner & Client Portal
Ordering
Monitoring
Reporting
Invoicing
Skills
Availability
Rates
Structured
Requests
CoolPeopleCallCenter
Loyalty Programs
Free Trainings
and other benefits
Regular contact
and updates
Resource Utilization - Key Challenge we serveEnhanced Sourcing Services
Collaboration Models
Resource utilization – critical business factor for any professional services provider◦ Talent „war“ in highly competitive IT services markets
◦ Project-driven dynamic requirements
◦ Resource gaps, team de-/mobilizations
Resources and their utilization have a major impact on◦ Financial results
◦ Delivery quality, effectivity and flexibility
◦ Pricing and competitiveness
◦ Employee satisfaction and stability
Even the best companies reach only 70-75% utilization◦ Demand (need) is always more dynamic than capacity
80%
85%
90%
95%
100%
105%
110%
115%
120%
125%
130%
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
Needs Capacity
Lack of Resources
Unutilized Bench
Having right resources (skills, seniority) on right time
Otherwise it might result in◦ Seniors doing junior work and vice versa
◦ Misuse of skills and competency
◦ Key resources utilized over 100%
◦ Employee sat and image of good employer suffer
◦ Delivery quality and effectivity at risk
◦ Subcontracting strategic piece of work (sometimes even to potential competitors)
◦ Lack of resources for business and competency development
◦ ...
Ad-hoc Staff Augmentation
Strategic Partnership
Managed Sourcing Services
Value
ServiceLevel
• Ad-hoc requirements, open competition
• Sourcing managed by client – own contractors network and many partners
• No optimization, higher cost and volatility
• Suitable for balanced well-utilized PS organization with rare requirements
Staff Augmentation
• CoolPeople as one of the first-to-go partners or even a preferred partner
• Sourcing co-managed – prediction of future needs and mutual planning
• Joint governance, reporting, aligned processes
• Enhanced sourcing services option – temporary placement, transfer to core, ...
• Client remains responsible for sourcing and utilization incl. related costs
Strategic Partnership
• CoolPeople takes over client‘s sourcing function
• SLA-driven (e.g. CoolPeople co-responsible for utilization), risk&reward
• Enables to manage optimal proportion of core/sourced resources
• Enhanced sourcing services as standard
• Optimal cost – volumes, saved sourcing/business acquisition costs
Managed Sourcing Services
Service Option Description Terms
BF/BR Better Fit/Better Rates due to joint planning and resource cost optimization
Regular joint planning and forecasting required
Exclusive Reservations
Proposed candidates are not offered to anybody else indefined reservation period
2 weeks max.
Volume Discount Volume based discounts on all resources 1% per each 10 FTE, 5% max
Parking Service Client‘s own contractor hired through CP for fixed „parking fee“ (HC freeze or authorized partner)
Fixed Fee (500 KCZ/day) or % of rates
Temporary Placement
Short-term assignment enabling Client to mobilize large project or recruit/build own team
Standard Rate + 10-20%
Transfer2Core Option
CoolPeople enables to convert resource to Client‘s HC (core team/competence development)
< 10% of billable strengthTransfer fee (6/12 months)
Replacement Warranty
CoolPeople shall replace incapacitated resource (long-term sickness, resignation, breach of contract, ...)
Replaced in 2 weeks2 weeks free KH transfer
Milestone-based Payment Terms
Case-by-case agreed Payment Terms to reflect project cash-flow
Monthly downpayments to cover direct cost
Tailored Services Dedicated AM, risk&reward schemes, ... and other client-specific SLAs
Only for large volume and strategic/exclusive partner
Service / Model Staff Augmentation
StrategicPartnership
Managed Sourcing
BF/BR optional
Exclusive Reservations
Volume Discount optional
Parking Service optional
Temporary Placement
Transfer2Core Option
Replacement Warranty optional
Milestone-based Payment Terms optional
Tailored Services optional
Freelancer community - unique talent pool◦ High-quality, self managed, ready to work onsite, resistant to traditional
recruitment and hiring
◦ CoolPeople pioneered this strategy reaching unmatchable penetration
Flexible and fast sourcing, high success rate◦ Structured data and process platform
◦ Updated information on availability, prefences, expectations and rates candidates presented in few working days and available in weeks (1)
optimal match and high success rate
Optimal costs◦ Freelancer model excludes utilization and (de)mobilization costs
◦ Optimal and fixed overhead, shared business development costs
Enhanced sourcing services and collaboration models
(1) except some very unique requests
