Conversation Connection Commitment
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Transcript of Conversation Connection Commitment
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Conversation, Connection, Commitment: !
The Art of Engaging Employees and Boosting Performance!
MARNIE E. GREEN, CSP, IPMA-CP!
2013 Arizona SHRM State Conference!!
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2!
For session slides and other resources
Text MarnieAZSHRM to
number 963-‐62
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3!
Insert Mountain Montana photo!Leah Story!
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4!
An engaged employee is enthusiastically and proudly involved in his or her organization and day-to-day job
responsibilities. !
!
What is an Engaged Employee?!
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2012 ADP/IPMA-HR Engagement Study !
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5!©Management Educa.on Group. All rights reserved. ManagementEduca.onGroup.com
More Engagement!
Good Stuff Happens!
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6!
P.O.W.E.R !Team!!
“Promoting Optimism with
Enthusiasm and Recreation”!
City of Huntington Beach, CA !
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7!
Huntington Beach Employee Lounge!
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8!
Engaging Organizations!
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9!
Feedback is a major driver !of employee!engagement.!
!
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The Latest Engagement Studies!
BlessingWhite, January 2013!
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10!©Management Educa.on Group. All rights reserved. ManagementEduca.onGroup.com
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11!
!
LEAD with Behavior!
ELIMINATE Judgment!
INQUIRE with Purpose!
BE Clear! !
Four Critical Mind-sets for Conversations that Engage!
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Observation vs. Assumption!
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14!©Management Educa.on Group. All rights reserved. ManagementEduca.onGroup.com
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How do you feel?!
What do you need?!
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16!
Maintain a conversation with
a colleague for three minutes,
using only questions.!
!
A Challenge for You!
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17!
Picture to Cue Bob Story!
! !
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How Do I Know if it Worked?!
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Acknowledge!
Reinforce!
Behavior changes!
Re-address!
Assign Consequences !
Behavior doesn’t change!
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Feedforward !
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20!
For session slides and other resources
Text MarnieAZSHRM to
number 963-‐62
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21!
Tips for Enhancing Your Personal Confidence!
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Build mastery!
Model !successful !
people!
Practice visualization!
Mind your !negative !thoughts!
If not you, then who?!
Toughest !conversation !
today!
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22!
Tips for Enhancing Your Personal Confidence!
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Wait through the silence!
Ask for reassurance!
Shift your focus!
You don't have to be PERFECT all
the time!
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23!©Management Educa.on Group. All rights reserved. ManagementEduca.onGroup.com
You don't have to be PERFECT all
the time!
Insert re.rement photo to cue end of Bob story
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24!©Management Educa.on Group. All rights reserved. ManagementEduca.onGroup.com
!Join me for a book signing !
at 2:15pm today in the !SHRM Bookstore!
!Order additional copies at!
any of the following booksellers:
!
!
Marnie E. Green, CSP, IPMA-CP!www.ManagementEducationGroup.com